Terrace/patio

Reviews of SpringHill Suites by Marriott New Orleans Warehouse Arts District

3 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 565 out of 1005 reviews" "
Rating 8 - Good. 273 out of 1005 reviews" "
Rating 6 - Okay. 94 out of 1005 reviews" "
Rating 4 - Poor. 42 out of 1005 reviews" "
Rating 2 - Terrible. 31 out of 1005 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Hola

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
No me gustó que el personal nos miraba mal y además llegamos y no estaba el cuarto disponible
Stayed 2 nights in Mar 2024

8/10 Good

LEE ALLEN, Milton

Liked: Amenities
Very nice and clean
Stayed 3 nights in Feb 2024
Response from Jonathan Gibbs on Mar 4, 2024
Dear M. Lee, We want to thank you for choosing to stay with us at SpringHill Suites New Orleans Warehouse Arts District. We are delighted to learn you found our hotel to be so comfortable and completely spotless. We hope to have the pleasure of doing so again whenever you return to the area. Best regards,Jonathan Gibbs

10/10 Excellent

Amanda

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Jonathan Gibbs on Mar 3, 2024
Dear Amanda, Thank you for choosing to stay with us and for leaving your rating. We're delighted to know that you had a great experience here at SpringHill Suites New Orleans Warehouse Arts District. We look forward to welcoming you back on your next visit.Best regards,Jonathan Gibbs

10/10 Excellent

kathryn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. Fast and easy check-in, clean room, great location and decent breakfast options.
Stayed 2 nights in Feb 2024
Response from Jonathan Gibbs on Mar 5, 2024
Dear Kathryn, Thank you for sharing your review of SpringHill Suites New Orleans Warehouse Arts District. We are pleased you enjoyed our spotless accommodations and the excellent service provided by our front desk associates. We also appreciate you mentioning our convenient location and ideal breakfast. We hope you will make us your home whenever your travels bring you to our exciting city.Best regards,Jonathan Gibbs

10/10 Excellent

Josean C.

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good time.
Stayed 2 nights in Feb 2024
Response from GENERAL MANAGER on Feb 25, 2024
Dear Josean, Thank you for the generous rating and comments regarding your time at SpringHill Suites New Orleans Warehouse Arts District. Our goal is to make every guest feel welcome and comfortable during their entire visit, and we are pleased to know your experience with us exceeded these expectations. We look forward to hosting you again the next time you are in the area.Best regards,Jonathan Gibbs

10/10 Excellent

Chad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely no problems friendly front desk staff
Stayed 2 nights in Feb 2024
Response from GENERAL MANAGER on Feb 25, 2024
Dear Chad, It was a pleasure reading your SpringHill Suites New Orleans Warehouse Arts District review. We have an exceptional front desk team whose top priority is ensuring every guest is comfortable and feels at home. We will enjoy sharing your compliments with each of them. We appreciate your choosing us for your visit to the area.Best regards,Jonathan Gibbs

10/10 Excellent

Gabriela

Stayed 1 night in Feb 2024
Response from Jonathan Gibbs on Mar 22, 2024
Dear Gabriela, Thank you for the wonderful rating for SpringHill Suites New Orleans Warehouse Arts District! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Best regards,Jonathan Gibbs

8/10 Good

Mary

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jonathan Gibbs on Feb 8, 2024
Dear Mary, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at SpringHill Suites New Orleans Warehouse Arts District; we hope to see you again soon. Best regards,Jonathan Gibbs

2/10 Terrible

Christopher

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
Nothing
Stayed 1 night in Jan 2024
Response from Jonathan Gibbs on Jan 15, 2024
Dear Christopher, We thank you for rating your stay. Please accept our apologies for any oversights during your time with us. We want every guest to have a memorable stay, and we regret this was not your experience. We hope you will revisit so we can extend the exceptional hospitality we are known for providing.Best regards,Jonathan Gibbs

10/10 Excellent

Sherlita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay, very close to restaurants, shopping and the port!!
Stayed 1 night in Dec 2023
Response from Jonathan Gibbs on Jan 14, 2024
Dear Sherlita, Thank you for sharing your feedback regarding your recent stay at SpringHill Suites New Orleans Warehouse Arts District. We are delighted to hear that you found our location convenient for your travel plans. We look forward to welcoming you back the next time you are in the area.Best regards,Jonathan Gibbs

6/10 Okay

Jennifer

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
First of all the staff was wonderful and super accommodating. We checked in and the room smelled like maybe a dog had gone potty in the room multiple times. So we told the staff and they moved us rooms and the second one smelled of mold or mildew like maybe they’re having some moisture issues. We were only there for like 12 hours so we decided to just keep the room. Fairly good location
Stayed 1 night in Jan 2024
Response from Jonathan Gibbs on Jan 11, 2024
Dear Jennifer, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you encountered with your room. This is not typical of our usual standard, and we regret not meeting your expectations. Please be assured that your concerns will be addressed with our housekeeping team to ensure it is not repeated moving forward. On a positive note, we are pleased to know that you enjoyed our convenient location and courteous service. We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a much-improved visit.Best regards,Jonathan Gibbs

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Dec 2023
Response from Manager on Jan 9, 2024
Dear Joseph, Thank you for the excellent review regarding your time at SpringHill Suites New Orleans Warehouse Arts District. Our goal is to make every guest feel welcome and comfortable their entire visit, and we are pleased to know your experience with us exceeded these expectations. We look forward to hosting you again the next time you are in the New Orleans area.Best regards,Jonathan Gibbs

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay overall. The room just felt a little musty.
Stayed 2 nights in Dec 2023
Response from Manager on Jan 9, 2024
Dear Daniel, Thank you for choosing to stay with us at SpringHill Suites New Orleans Warehouse Arts District. We are glad to know you overall had a pleasant stay and hope that you enjoyed most aspects of your tiem with us. That said, we regret not meeting all of your expectations with the conditon of your guestroom and the disappointment this caused. We will share your comments appropriately as we strive to improve our guest's experience. We are grateful for your feedback and look forward to welcoming you again.Best regards,Jonathan Gibbs

10/10 Excellent

William, Edmonds

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Super walkable to the French Quarter and much less expensive. But great hotel, big clean room, in great shape. Would recommend.
Stayed 3 nights in Dec 2023
Response from Manager on Jan 4, 2024
Dear William, Thank you for the wonderful review of your recent stay at the SpringHill Suites New Orleans Warehouse Arts District. We are pleased you found our location near the French Quarter to be perfect for your plans, and we also appreciate you mentioning how our spacious accommodations enhanced your time with us. We are grateful for your recommendation and look forward to welcoming you back to the area.Best regards,Jonathan Gibbs

6/10 Okay

J

Traveled with group, Traveled with family
Disliked: Staff & service
The hotel was busy because of NYE and the Sugar bowl which is fine but they we were shorted towels, pillows and the breakfast was average; coffee was hit or miss. The staff ignored our “do not disturb “ which was frustrating. The courtyard was closed and the hotel layout was odd— long walk from the elevator to our room.
Stayed 2 nights in Dec 2023
Response from Jonathan Gibbs on Jan 1, 2024
Dear Guest, Thank you for choosing us and for taking the time to leave your comments. We genuinely apologize for the service issues you encountered and regret not meeting some of your expectations. Your comments will be shared with the appropriate individuals as we continually strive to improve our overall guest experience. It was our pleasure hosting you, and we hope you will choose us again so we can show you the seamless hospitality typical of our hotel.Best regards,Jonathan Gibbs

10/10 Excellent

Dusty

Stayed 1 night in Dec 2023
Response from Jonathan Gibbs on Jan 20, 2024
Dear Dusty, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at SpringHill Suites New Orleans Warehouse Arts District. We hope to have the pleasure of doing so again on your next visit to the area.Best regards,Jonathan Gibbs

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall ok, stayed for one night in a 2 bedroom suite with 1 bathroom. I thought it would have 2, bit disappointed for that. Also thought there was a kitchenette. The price was a bit much. Parking was also a bit much.
Stayed 1 night in Dec 2023
Response from Jonathan Gibbs on Dec 31, 2023
Dear Guest, Thank you for choosing SpringHill Suites New Orleans Warehouse Arts District and for your kind feedback. We are pleased to know that your overall stay was pleasant. However, we apologize for any inconvenience you had during your recent visit. We will share your concerns with our appropriate department and ensure proper actions are taken. We appreciate your patience, and we look forward to welcoming you back again. Happy Holidays and Happy New Year!Best regards,Jonathan Gibbs

8/10 Good

Ronita J

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay, the staff was amazing, the daytime noise from construction was a bit disruptive. The only issue wity the room is since the couch is cloth you could see multiple stains. Otherwise, breakfast was great and parking was easy.
Stayed 1 night in Dec 2023
Response from Manager on Dec 29, 2023
Dear Ronita, Thank you for choosing to stay with us at SpringHill Suites New Orleans Warehouse Arts District. We are glad to know you overall had a pleasant stay and that our devoted associates, along with delicious breakfast, enhanced your time with us. That said, we apologize for the oversights made while servicing your guestroom, and we will share your comments appropriately as we strive to improve our guest's experience. We also regret the noise issues you encountered during your time with us, and we can understand the frustration this caused. We are grateful for your patience and look forward to welcoming you again. Happy New Year, and have a great New Year.Best regards,Jonathan Gibbs

10/10 Excellent

jacqueline

Stayed 1 night in Dec 2023
Response from Jonathan Gibbs on Jan 18, 2024
Dear Jacqueline, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at SpringHill Suites New Orleans Warehouse Arts District. We look forward to your return and wish you all the best with your future travels.Best regards,Jonathan Gibbs

8/10 Good

George

Traveled with family
Stayed 2 nights in Dec 2023
Response from Jonathan Gibbs on Dec 26, 2023
Dear George, We are pleased your stay was enjoyable, and we want to thank you for your nice rating. All of us at SpringHill Suites New Orleans Warehouse Arts District look forward to your next visit.Best regards,Jonathan Gibbs

6/10 Okay

Sandra

Stayed 2 nights in Dec 2023
Response from Jonathan Gibbs on Jan 14, 2024
Dear Sandra, Thank you for choosing our hotel for your stay. We are sorry for not meeting your expectations; please accept our apologies for the issues that impacted your rating. We hope you will allow us to restore your confidence in us on a future visit.Best regards,Jonathan Gibbs

10/10 Excellent

Daron

Stayed 3 nights in Dec 2023
Response from Jonathan Gibbs on Dec 23, 2023
Dear Daron,Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. We enjoyed hosting you at SpringHill Suites by Marriott New Orleans Warehouse Arts District; we hope to see you again soon. Best regards,Jonathan Gibbs

10/10 Excellent

Damaris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Jonathan Gibbs on Dec 16, 2023
Dear Damaris, Thank you for the generous rating regarding your time at SpringHill Suites New Orleans Warehouse Arts District. Our goal is to make every guest feel welcome and comfortable during their entire visit, and we are pleased to know your experience with us exceeded these expectations. We look forward to hosting you again the next time you are in the New Orleans area.Best regards,Jonathan Gibbs

10/10 Excellent

Dawn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on Dec 9, 2023
Dear Dawn,Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to SpringHill Suites New Orleans Warehouse Arts District.Best regards,Jonathan Gibbs

6/10 Okay

Sharon D

Traveled with partner
Disliked: Amenities, property conditions & facilities
Construction in front of hotel
Stayed 4 nights in Dec 2023
Response from Manager on Dec 7, 2023
Dear Sharon, Thank you for staying with us and for sharing your review. We are sorry that the ongoing improvements outside our hotel impacted your stay. While the situation is beyond our control, we are grateful for your patience and feedback. We appreciate your business and look forward to welcoming you back the next time you are in New Orleans.Best regards,Jonathan Gibbs

4/10 Poor

Alex

Liked: Cleanliness, staff & service, amenities
Staff and people working at the hotel were great. But our room faced a nightclub that played music until I think it was 6 am one night and there were so many people outside just doing and selling drugs and the police had to come and sit there to monitor but when they left it just started back up. Kinda wild and wish we didn’t feel the music bass all night in our bed. Not the hotels fault, but wow I can’t believe the city actually allowed that
Stayed 3 nights in Dec 2023
Response from Jonathan Gibbs on Dec 10, 2023
Dear Alex, Thank you for taking the time to post your feedback. We always aim to deliver excellent service; therefore, it is pleasing that you liked our associates and our property. That being said, we are disappointed you were unable to experience a comfortable night's sleep. Unfortunately, the public area and environment outside the hotel are not under our control or influence. We strive to ensure that any disruption for our guests is mitigated to the best of our ability, and we regret any discomfort you felt. We hope your future visit will bring you back so that we can replace this with a more positive stay.Best regards,Jonathan Gibbs

6/10 Okay

Gisel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 6, 2023
Dear Gisel,Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Best regards,Jonathan Gibbs

10/10 Excellent

Jason

Traveled with family
Stayed 2 nights in Nov 2023
Response from Jonathan Gibbs on Dec 1, 2023
Dear Jason, Thank you for the perfect rating of your time at SpringHill Suites New Orleans Warehouse Arts District. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area. Best regards, Jonathan Gibbs

8/10 Good

Valona

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the convenience of parking although it came at a premium cost. It was comforting to know my car was safe and conveniently located. The rooms were comfortable though a bit small. We had a balcony which was nice except it overlooked a construction area
Stayed 3 nights in Nov 2023
Response from Jonathan Gibbs on Nov 29, 2023
Dear Valona, Thank you for the review of your stay at SpringHill Suites New Orleans Warehouse Arts District. We are pleased you enjoyed our convenient location and relaxing accommodations. We are happy you enjoyed your time with us, and we look forward to welcoming you back for another experience.Best regards,Jonathan Gibbs

10/10 Excellent

Nathaniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Nov 2023
Response from Jonathan Gibbs on Nov 28, 2023
Dear Nathaniel, Thank you for choosing SpringHill Suites New Orleans Warehouse Arts District. We are dedicated to providing a comfortable and pleasing atmosphere for our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to make your next visit a great one. Best regards, Jonathan Gibbs

10/10 Excellent

Tecquilla

Stayed 2 nights in Nov 2023
Response from Jonathan Gibbs on Dec 16, 2023
Dear Valued Guest, Thank you for the outstanding rating. We are thrilled that from check-in through check-out, we were able to provide you with a great stay at SpringHill Suites New Orleans Warehouse Arts District. We look forward to your return and wish you all the best with your future travels.Best regards,Jonathan Gibbs

10/10 Excellent

Precious

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was a breeze! The front desk staff was friendly and knowledgeable. They made sure my family was accommodated. Thank you so much! We can't wait to stay here the next time we are in New Orleans.
Stayed 1 night in Nov 2023
Response from Jonathan Gibbs on Nov 26, 2023
Dear Valued Guest, Thank you for choosing SpringHill Suites New Orleans Warehouse Arts District and sharing your experience. We have an exceptional team whose top priority is ensuring every guest is comfortable and feels at home. We will enjoy sharing your compliments with each of them. It is always a joy to see our guests are excited about returning; we look forward to it!Best regards,Jonathan Gibbs

6/10 Okay

Verified traveler

Saturday night, the night club with super loud music ends at 2 am.
Stayed 3 nights in Nov 2023
Response from Jonathan Gibbs on Nov 24, 2023
Dear Valued Guest, Thank you for taking a moment to share your experience. We apologize for the noise concerns during your time with us and its impact on your overall comfort. Your feedback allows us to improve our guests' stay, and we appreciate you sharing it with us. We hope you will reconsider us so we may have the opportunity to better your visit. Best regards, Jonathan Gibbs

6/10 Okay

LETICIA

Stayed 2 nights in Nov 2023
Response from Jonathan Gibbs on Nov 13, 2023
Dear Leticia, Thank you for sharing your rating with us. We are disappointed that you did not get to enjoy the exceptional experience that we are known for providing. We hope you will give us another opportunity to gain your trust in the future.Best regards,Jonathan Gibbs

10/10 Excellent

Andra

Stayed 1 night in Nov 2023
Response from Jonathan Gibbs on Nov 6, 2023
Dear Andra, Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at SpringHill Suites New Orleans Warehouse Arts District, and we look forward to having you back soon. Best regards, Jonathan Gibbs

8/10 Good

Selen, Spring Lake

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay in different Marriot hotels in different states for work and leisure. On average, I use Marriot at least once every month either myself or with my husband. Most locations are very flexible and understanding with the changing plans especially for work reasons. I was surprised that this location did not want to reimburse 2 nights out of 7 days stay when I called back from work. I provided a very early and convenient notice to leave two days early and even though I was able to get a reimbursement it was a real after and after a long talk and multiple calls from Expedia. Therefore, I am very disappointed in a way since I chose Marriot always not only because it is clean and safe but also allow me some flexibility for majorly for work reasons when I can provide an early notice.
Stayed 6 nights in Oct 2023
Response from General Manager on Nov 5, 2023
Dear Selen,Thank you for sharing your comments with us. We truly appreciate your loyalty as a frequent guest at various Marriott hotels for both work and leisure. It is regrettable to hear about the disappointment you experienced during your recent stay with us. We are sorry that you had to leave earlier than anticipated and for the frustration you had with the level of assistance you received pertaining to the refund. Since this reservation was made through a third party, we understand that we could not assist you to your satisfaction. Your feedback is valuable to us, and we hope that this experience won't deter you from choosing Marriott in the future.Best regards,Jonathan Gibbs

6/10 Okay

Dorothy J

Traveled with family
Liked: Cleanliness, room comfort
Sucks
What I expected and what I got, what a surprise!
Stayed 1 night in Oct 2023
Response from Jonathan Gibbs on Oct 31, 2023
Dear Dorothy, Thank you for your visit. We apologize if we did not meet some of your expectations and will share your comments appropriately. It was our pleasure hosting you, and we hope you will give us another chance to provide you with a better experience. Best regards, Jonathan Gibbs

10/10 Excellent

Constance, New Orleans

Stayed 4 nights in Sep 2023
Response from Jonathan Gibbs on Oct 21, 2023
Dear Guest, Thank you for choosing us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. It was our pleasure accommodating you, and we look forward to you making SpringHill Suites New Orleans Warehouse Arts District your home away from home whenever your travels bring you to our area. Best regards, Jonathan Gibbs

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly place to stay
Friendly staff made us feel comfortable and welcome during our stay. Place is clean!
Stayed 4 nights in Oct 2023
Response from Manager on Oct 17, 2023
Dear Guest, Thank you for your generous review of SpringHill Suites New Orleans Warehouse Arts District. Our courteous associates are dedicated to going the extra mile, and we are pleased they helped make your stay exceptional. Thank you for allowing us to host your visit, and we look forward to having the pleasure of doing so again whenever you return to the area. Best regards,Jonathan Gibbs

2/10 Terrible

Ana

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Guest has to clean his own room and bring their own toiletries. Staff and management will not have rooms cleaned or replenish soap even when requested ahead of time. Breakfast staff was rude every day. Washing machines in laundry room steals $0.50 in each wash. We reported all inconveniences to staff manager who did not care since our stay was alerady pre paid in full thru thw expedia app. We used expedia to have a great time and ended having terrible service and no choice of leaving since everything was already paid for. Will never the app or marriot ever again.
Stayed 6 nights in Oct 2023
Response from Manager on Oct 17, 2023
Dear Ana, Thank you for choosing us for your visit to New Orleans. Please accept our apologies for the condition of your room when you arrived and the inconvenience this caused. We place great emphasis on maintaining fresh and clean accommodations; therefore, we regret this was not your experience. Our team strives to provide impeccable service and timely responses to our guests' needs, and we hope you will give us another chance to show you that we take great pride in providing wonderful service to all of our guests every day. Thank you again, and we wish you all the best with your travels.Best regards,Jonathan Gibbs

10/10 Excellent

Lisa

Traveled with group
Very close to the venue and event we were attending. Walking distance to all the touristy spots. Breakfast eggs were excellent! Coffee 24/7 would be nice. Need some bar soap or something in the room for hand washing.
Stayed 3 nights in Oct 2023
Response from Jonathan Gibbs on Oct 11, 2023
Dear Lisa, Thank you for choosing SpringHill Suites New Orleans Warehouse Arts District while you were here for an event and for your gracious rating. We are glad to know you enjoyed your time with us and that you loved our complimentary breakfast offerings and convenient location. However, please know that in-room amenities are always available, just let our front desk know and we will gladly bring you more. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area.Best regards,Jonathan Gibbs

8/10 Good

Andrea, The Woodlands

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
It was a nice stay. Clean and close to the French Quarter.
Stayed 1 night in Oct 2023
Response from Jonathan Gibbs on Oct 10, 2023
Dear Andrea, Thank you for choosing SpringHill Suites New Orleans Warehouse Arts District and sharing your experience. We are glad our location was convenient for everything you wanted to do on this visit and that you liked our well-maintained hotel. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Best regards,Jonathan Gibbs

10/10 Excellent

adefunke

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff are very professional, polite and helpful. The breakfast buffet is fantastic.
Stayed 3 nights in Oct 2023
Response from Jonathan Gibbs on Oct 10, 2023
Dear Adefunke, Thank you for choosing SpringHill Suites New Orleans Warehouse Arts District and sharing your experience. We are glad you liked our breakfast offerings and that our devoted associates took great care of you. We will certainly share your praises with them. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Best regards,Jonathan Gibbs

8/10 Good

Vickie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NOLA 2023
Only issue we had was parking and not this hotel's fault. Once you get there easy walking everywhere. Make sure you check out WW II museum. Just a few blocks up and well worth the trip.
Stayed 2 nights in Oct 2023
Response from Jonathan Gibbs on Oct 10, 2023
Dear Vickie, Thank you for sharing about your experience at our hotel. We greatly appreciate your comments and are pleased to hear that you enjoyed your overall experience. Your feedback is valuable to us, and we hope to have the pleasure of welcoming you back to our hotel in the future. Best regards,Jonathan Gibbs

10/10 Excellent

Latoya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved my stay!!
Stayed 1 night in Sep 2023
Response from Jonathan Gibbs on Oct 3, 2023
Dear Latoya, Thank you for your fantastic rating! We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to SpringHill Suites New Orleans Warehouse Arts District.Best regards,Jonathan Gibbs

10/10 Excellent

Adriana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, they were very friendly and helpful. Pool was clean and relaxing. Breakfast was a plus.
Stayed 4 nights in Sep 2023
Response from Jonathan Gibbs on Oct 1, 2023
Dear Adriana, Thank you for choosing SpringHill Suites New Orleans Warehouse Arts District and sharing your experience. We are glad you liked our well-maintained pool and enjoyed our breakfast offerings. We were also delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a job well done. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Best regards,Jonathan Gibbs

8/10 Good

Janai, Bronx

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
While our experience was underwhelming for a Marriott property, everything was fine overall. The staff was pleasant enough and handle the issues that arose (faulty lock, remote, plumbing, etc.) with urgency. Breakfast ended earlier than expected but was tasty and offered a great variety. The area has nice eateries, is walkable, and located just 5-10 mins away from public transportation.
Stayed 5 nights in Sep 2023
Response from Manager on Sep 30, 2023
Dear Janai, Thank you for choosing to stay with us at SpringHill Suites New Orleans Warehouse Arts District. We are glad to know you overall had a pleasant stay and that our convenient location, along with attentive associates enhanced your time with us. That said, we regret not meeting all of your expectations and the disappointment this caused. We care about the satisfaction of our guests; therefore, we appreciate you letting us know what we can do to make your next stay perfect. We will be sure to communicate your feedback with our associates. We are grateful for your patience and look forward to welcoming you again.Best regards,Jonathan Gibbs

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on Sep 29, 2023
Dear Charlene, We are thrilled you had an excellent stay at SpringHill Suites New Orleans Warehouse Arts District, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Best regards,Jonathan Gibbs

10/10 Excellent

Keandria

Stayed 2 nights in Sep 2023
Response from Manager on Sep 27, 2023
Dear Keandria, We are thrilled you had an excellent stay at SpringHill Suites New Orleans Warehouse Arts District, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Best regards,Jonathan Gibbs

10/10 Excellent

Natasha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close enough to everything to walk but far enough away not to have to worry about noise and traffic
Stayed 7 nights in Sep 2023
Response from Jonathan Gibbs on Sep 22, 2023
Dear Natasha, Thank you for the excellent review of your stay at SpringHill Suites New Orleans Warehouse Arts District. We are delighted our ideal location was perfect for your travel plans. We are happy you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience.Best regards,Jonathan Gibbs