Outdoor pool

Reviews of voco St. James, an IHG hotel

3.5 out of 5
voco St. James, an IHG hotel
330 Magazine St, New Orleans, LA

Reviews

8.0

Very Good

Rating 10 - Excellent. 434 out of 1006 reviews" "
Rating 8 - Good. 296 out of 1006 reviews" "
Rating 6 - Okay. 127 out of 1006 reviews" "
Rating 4 - Poor. 91 out of 1006 reviews" "
Rating 2 - Terrible. 58 out of 1006 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Joseph

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was the perfect spot to be! Within reasonable walking distance to the quarter and the business district. The staff was so kind and helpful/accommodating for our diabetic kiddo.
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 15, 2024
Joseph, it's great to hear that you found voco St. James Hotel, an IHG Hotel's location ideal for exploring the local attractions. We're delighted how our team members were able to assist and make your family's stay comfortable, particularly accommodating your child's needs. Please consider us again for your future trips to the area.

8/10 Good

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My wife and I stayed here for a quick weekend get away. If you’re looking for a nice place with a great location to popular areas this is it. The staff was very friendly and welcoming. We were able to walk everywhere we wanted to go to have a great time. Although if you are used to quiet time at night on a Friday and Saturday this is probably not for you. It can still be noisy but it’s worth the location. We payed for the valet to park our vehicle and I’d say it’s worth the extra cost. Highly recommend this hotel!
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 19, 2024
Christopher, we're thrilled to hear you and your wife had a lovely weekend getaway at voco St. James Hotel, an IHG Hotel. It's great that our prime location and warm hospitality from our team members met your expectations. Concerning your feedback on the ambient noise, we're in a lively district, ideal for those who appreciate a dynamic atmosphere. We're happy you found our valet service advantageous. We appreciate your recommendation and hope to welcome you back for another enjoyable stay.

10/10 Excellent

Joan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a perfect place to stay for the traditional southern hospitality. Special thanks to Harold and Dave at the check in for their local knowledge and recommendations for having a wonderful Mardi Gras.
Stayed 3 nights in Jan 2024
Response from Customer Service on Feb 17, 2024
Joan, it's fantastic to hear your stay at voco St. James Hotel, an IHG Hotel, embodied Southern hospitality. We're thrilled that Harold and Dave enhanced your Mardi Gras experience with their local insights. We'll be sure to share your kind words with them and the rest of our team. Looking forward to welcoming you back to once again experience our cherished local traditions.

10/10 Excellent

Page

Traveled with family
Staff is friendly and helpful
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 15, 2024
Page, thank you for choosing voco St. James Hotel for your stay. We're pleased to learn that you found our team members amicable and supportive. We can't wait to welcome you back once more.

10/10 Excellent

Andrea

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
Andrea, thank you for the top score you've given to voco St. James Hotel, an IHG Hotel! We're thrilled you appreciated your stay with us and we look forward to welcoming you back for another marvelous visit in the future.

10/10 Excellent

Brandy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Staff was super wonderful. Great location!
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 16, 2024
Brandy, thank you for the beautiful review. We're thrilled to hear voco St. James Hotel, an IHG Hotel lived up to your expectations, especially regarding our cleanliness, exceptional team members, and prime location. We eagerly await your return on your next visit.

10/10 Excellent

Brandy

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 27, 2024
Brandy, it's great to hear that you had a positive stay at voco St. James Hotel, an IHG Hotel. We appreciate you taking the time to rate us on Expedia and we hope to welcome you back in the future. Thank you.

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Cindy, thank you for choosing voco St. James Hotel, an IHG Hotel for your stay. We're delighted to know you had a satisfactory experience. We appreciate your feedback and hope to welcome you back in the near future.

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is amazing right in the middle of the French quarter and the business district. We didn't used our car for the whole stay. We walk, we travel by streetcar etc.We definitely found our hotel for New Orleans.
Stayed 3 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Maria, thank you for choosing voco St. James Hotel for your stay in New Orleans. It's great to learn that our prime location between the French Quarter and the business district contributed to an enjoyable, car-free experience during your stay. We're glad to have become your hotel of choice in the city. We eagerly await your future visits.

10/10 Excellent

Kathryn

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 23, 2024
Kathryn, thank you so much for your 5-star rating of voco St. James Hotel, an IHG Hotel. We're thrilled to see that you had an enjoyable stay with us. Our team members are eagerly looking forward to your next visit.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is in a great location and has so much charm and character. We had a porch/balcony on the 4th floor and really enjoyed the space. This is second time we have stayed here & highly recommend it!
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 23, 2023
Elizabeth, it's wonderful that voco St. James Hotel, an IHG Hotel has consistently provided an enjoyable experience for you. We're thrilled you appreciate the charm and character of the hotel, as well as the great location and unique rooms with balconies. We appreciate your high recommendation and look forward to making your next stay equally as memorable.

10/10 Excellent

Dennis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Customer Service on Oct 24, 2023
Dennis, it's great to see that your stay at voco St. James Hotel, an IHG Hotel was a success! We're thrilled to have met your expectations and we're already eager to provide you with another memorable experience. Warmest regards!

10/10 Excellent

Sonia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 24, 2023
Sonia, thank you for your rating for voco St. James Hotel, an IHG Hotel. We're thrilled to note your experience was a pleasant one. Your positive review means the world to our team. We eagerly look forward to your next stay.

6/10 Okay

Jamie A., Westerly

Traveled with family
Disliked: Amenities
Great convenient location! But broken windows in room. Room smelled so musty! The hotel room air conditioning blew cold air right on the pillows of the bed. Door to bathroom didn’t close.
Stayed 4 nights in Oct 2023
Response from Customer Service on Oct 24, 2023
Jamie, we appreciate you taking the time to share your experience. While it's lovely to hear that our location was advantageous for your needs, it appears that you encountered some inconvenience with your room. We regret to hear about the condition of the windows and any discomfort from the air conditioning and bathroom door. Your feedback is crucial in helping us maintain our standards and we'll certainly share it with the relevant teams for attention. We aim to provide excellent standards and we hope to have the opportunity to restore your confidence in us in the future.

10/10 Excellent

Calandria Joann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay there. It was quiet & conveniently located to walk everywhere we wanted to go. The staff was very friendly & gave great recommendations on their favorite local spots too.
Stayed 4 nights in Oct 2023
Response from Customer Service on Oct 18, 2023
Calandria, thank you for choosing voco St. James Hotel, an IHG Hotel for your stay. We are thrilled to know you appreciated our prime location and the warm hospitality of our team members. It's wonderful to hear that our recommendations contributed to making your visit more enjoyable. We look forward to welcoming you back on your next trip.

10/10 Excellent

Marc

Stayed 4 nights in Oct 2023
Response from Customer Service on Nov 2, 2023
Marc, thank you for choosing voco St. James Hotel, an IHG Hotel. It's always wonderful to hear from guests who have had a memorable stay with us. We appreciate your positive rating and hope to have the opportunity to serve you again in the future.

10/10 Excellent

Corey William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from Customer Service on Oct 4, 2023
Corey, we're thrilled to know you had a superb stay at voco St. James Hotel, an IHG Hotel. It's wonderful to know we were able to meet your expectations. We look forward to welcoming you back in the future!

8/10 Good

Aliyah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I would stay here again, it felt safe and gave me the boutique vibe I was aiming to experience.
Stayed 2 nights in Sep 2023
Response from Customer Service on Oct 3, 2023
Aliyah, it's wonderful to hear that voco St. James Hotel provided a secure environment and the boutique experience you were looking for. We strive to offer our guests a memorable stay, and we're pleased to learn we met your expectations. We appreciate your valuable feedback, and we're excited for your return visit.

6/10 Okay

Ricardo, Miami

Traveled with partner
No placed to eat inside the hotel
Stayed 3 nights in Sep 2023
Response from Customer Service on Oct 2, 2023
Ricardo, we appreciate you taking the time to share your feedback. We acknowledge your concerns regarding dining options within the hotel, and we're currently looking into enhancing this aspect for a more convenient stay. We hope to get another chance to serve you better in the future.

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place. Didn’t know it was there. Biggest downside is having to pay to park everywhere
Stayed 1 night in Sep 2023
Response from Customer Service on Oct 8, 2023
Angela, we are pleased to hear you appreciated the charm of voco St. James Hotel, an IHG Hotel. We understand that parking can sometimes be an inconvenience in busy areas. We suggest making use of our concierge service to find the most efficient parking options. We hope to welcome you back in the future.

10/10 Excellent

Robert

Stayed 5 nights in Sep 2023
Response from Customer Service on Sep 21, 2023
Robert, it brings us great pleasure to know that your experience at voco St. James Hotel, an IHG Hotel was satisfactory, as indicated by your rating. We trust every aspect of your stay was enjoyable and we look forward to welcoming you back on your next visit. Safe travels!

10/10 Excellent

Linda V

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately my spouse was ill for several days. We were well taken care of at voco.
Stayed 2 nights in Sep 2023
Response from Customer Service on Sep 17, 2023
Linda V, we truly appreciate your acknowledgment of how well you were cared for during your stay at voco St. James Hotel, despite your spouse's illness. We hope that they are feeling better now and that we have an opportunity to welcome both of you back under happier circumstances in the future. Thank you for choosing us.

10/10 Excellent

Debra

Stayed 4 nights in Sep 2023
Response from Customer Service on Oct 2, 2023
Debra, it's wonderful to hear that you had an excellent experience at voco St. James Hotel, an IHG Hotel. Our team strives to provide outstanding service and we're thrilled you appreciated it. Your satisfaction is our best reward. We look forward to hosting you again in the future.

6/10 Okay

Kristie

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The staff were great! The hotel & surrounding side streets undergoing renos. Rats & cockraches run around at night in the courtyard area between the 2 hotel sides/towers that often is litterered & smells of sewer odour & smoke (it's the property's only smoking area too). Guests have no choice but to go through there to get to the pool, which is very small & cold. After 3 days, we ad to ask for housekeeping to clean our room & bring fresh towels. The hotel is also subject to new building codes so with that, Labor Day long weekend, the Southern Decadence Festival & Garth Broks comcert, the hotel had alot going on. It's well situated & close to everything. The rooms are spacious & have very comfortable beds, but the AC was on way too high. The halways were unbearably cold most of the time. Likely explais why hardly any cold water in the bathroom.sink & shower taps. Front lobby area is beautiful atleast!
Stayed 5 nights in Aug 2023
Response from Customer Service on Sep 7, 2023
Kristie, it's great to hear that you found our team members-fantastic and our hotel's lobby appealing. We apologize for the oversight regarding housekeeping, and your comfort matters to us. In the future, we're truly committed to ensuring more prompt and regular room service.On a positive note, it's wonderful to hear that you found the voco St. James Hotel, an IHG Hotel, well-situated, your room spacious, and the beds comfortable. We look forward to your return, providing an elevated experience next time.

10/10 Excellent

Kantrell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was nicer than i expected i loved how we had someone to get our bags and take to our rooms. He was so nice and informative on places to eat and places to go.
Stayed 2 nights in Aug 2023
Response from Customer Service on Aug 8, 2023
Hello Kantrell,Thank you for your positive review. It's delightful to know you had a beyond-expectation experience at voco St. James Hotel, an IHG Hotel. Our dedicated staff always aims to provide exceptional service, from assisting with luggage to offering local tips. We're thrilled that our recommendations for places to eat and visit added to the enjoyment of your stay. We look forward to your return visit.

10/10 Excellent

Shannon

Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Upon arrival valet parking was extremely convenient check-in was quick and welcoming. Room was extremely clean nice offering of hand soap and lotion in the bathroom as well as shampoo conditioner and body wash all natural plant-based. Beds were super comfortable pillows were extremely plush. This hotel is in a great location to be able to walk to and from anywhere you are wanting to visit. We had a wonderful stay.
Stayed 2 nights in Jul 2023
Response from Customer Service on Jul 10, 2023
Greetings Shannon,Thank you for choosing to share your delightful experience following your recent stay at voco St. James Hotel, an IHG Hotel. It is heartwarming to hear that numerous aspects of our facility met and even exceeded your expectations.Our valet parking service is designed with our guest's convenience in mind, and we're glad to hear that you appreciated this feature upon your arrival. The streamlined check-in process is part of our commitment to giving our guests a warm and enriched experience right from the start. Your positive feedback shows that our efforts to provide this are truly appreciated.Cleanliness goes beyond just aesthetics for us, it is an integral part of our high quality standards and service. Knowing that you found our rooms to be extremely clean brings us great joy. In our continued endeavour to deliver exceptional experiences, we are glad that you appreciated the choice of hand soap, lotion, and all-natural, plant-based bath amenities provided in the bathroom.It is delightful to hear such positive remarks about the comfortable beds and plush pillows. We recognize that a great night's sleep is an essential part of any hotel stay and it seems we were able to provide just that.Our central location is indeed a bonus and we're glad that you found it convenient for exploring the surroundings and reaching various destinations. At the heart of voco St. James Hotel, an IHG Hotel, there's a strong belief that an ideal location enhances the overall experience of the guest.We truly appreciate your kind words and look forward to welcoming you back on your next visit.

4/10 Poor

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Steamy Stay
The hotel check in was great, but the air didn't work. Although my trip was during a heatwave, we were moved twice and two of the rooms had the same problem. Other guests, as I overheard, were having the same problems as well. If you like cold AC, this isn't the hotel for you. The managers offered us fans, or another room, which really wasted time. They tried, though. I really regret the AC problem. Other than that, it wasn't a bad property. There was a small rat problem, but that was in the alley, so it's to be expected.
Stayed 4 nights in Jun 2023
Response from Customer Service on Jul 9, 2023
While addressing this response directly isn't possible due to the anonymous nature of the review, it is nonetheless essential to acknowledge the issues raised by our guest.The initial positive feedback regarding the check-in process is indeed uplifting, as it points out our dedicated team's efforts to ensure a swift and smooth reception. However, regretfully, it appears that this first impression did not meet the subsequent experience in the accommodation, initiating the stay on a rather unfortunate note.Regarding the air conditioning challenge, it is essential to reassure that this is not a consistent occurrence. The quality of comfort, including proper ventilation under various weather conditions, is one of the primary considerations given in the operation of any hospitality establishment.Unfortunately, overhearing similar concerns from other patrons would certainly have added to the discomfort and perhaps fueled a perception of the problem being a larger, property-wide predicament. The management team's remedial action in offering alternative arrangements like fans and room changes symbolizes the commitment to customer satisfaction, despite the unsettled circumstances.Nonetheless, it is encouraging to read that, aside from these complications, the property itself was deemed satisfactory. Such a statement testifies to the inherent potential for providing an excellent stay experience to guests, reinforcing the need to work on the highlighted areas for improvement.Consequently, the leadership team will be intimated of these concerns promptly to ensure remedial actions are effectively undertaken. It is essential to glean learning opportunities from constructive feedback such as this, to mitigate repeat instances and ultimately offer each guest an unrivaled stay experience in the future. The hospitality team remains dedicated to embracing such feedback as a valuable instrument for enhancement, in the pursuit of attaining and maintaining the highest standard of comfort and satisfaction.

8/10 Good

JACQUELYN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was a nice vintage type place to stay. everything was good. the hospitality was great.
Stayed 1 night in Jul 2023
Response from Customer Service on Jul 6, 2023
Thanks for this wonderful review, Jacquelyn! We're pleased to know your time with us at voco St. James Hotel was so enjoyable. We can't wait to host you again in the future with another great stay!

10/10 Excellent

Erica

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Customer Service on Jun 23, 2023
Erica,Thank you for your review. We are delighted to know you had a wonderful experience at voco St. James Hotel, an IHG Hotel. We look forward to welcoming you back in the future. Safe travels!

8/10 Good

Jeff

Stayed 3 nights in Jun 2023
Response from Customer Service on Jun 27, 2023
Jeff,We appreciate the time you took to leave a rating for voco St. James Hotel, an IHG Hotel. We are glad to see that your overall experience with us was positive. In the future, we look forward to welcoming you back and continually enhancing your stay. Thank you for choosing our hotel.

10/10 Excellent

Maxim

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean customer service is very good
Stayed 1 night in May 2023
Response from Customer Service on May 30, 2023
Thank you for this great review, Maxim!We are always working very hard to provide a high-quality experience for all of our guests so we’re thrilled to hear that you had a lovely stay with us and that you appreciated our cleanliness and friendly staff! We hope you plan on staying with us again soon!We’re looking forward to your next visit!

10/10 Excellent

Krisi

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Customer Service on May 29, 2023
We’re so happy to know that you enjoyed your time with us, Krisi!We want our guests to have only the most memorable of stays and your perfect rating lets us know we’re succeeding. That’s what we like to see! We hope to host you again for yet another wonderful stay. Have an outstanding day!

8/10 Good

KAREN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT LOCATION
GREAT LOCATION. WITHIN WALKING DISTANCE OF EVERYTHING. I’VE BEEN HERE SEVERAL TIMES. I WOULD SUGGEST SOMETHING BEING DONE IN REGARDS TO THE PATIO OUTSIDE BETWEEN THE TWO BUILDINGS AS WHEN PEOPLE ARE OUT THERE THEY ARE VERY NOISY AND THE SOUND CARRIES TO THE UPPER LEVELS OF THE BUILDINGS. SO WHOEVER HAS A ROOM ON THAT SIDE OF THE PATIO GETS A LOT OF NOISE.
Stayed 4 nights in May 2023
Response from Customer Service on May 21, 2023
Karen, thank you for taking the time to share your experiences at voco St. James Hotel, an IHG Hotel. It's wonderful to hear that you have visited the hotel multiple times and enjoyed the fantastic location, being within walking distance of all the key attractions in the area.Your feedback regarding the noise from the patio area between the two buildings is valuable and greatly appreciated. The hotel always strives to provide a comfortable and enjoyable experience for all guests. Your input will prompt our hotel management to evaluate the current layout of the patio space and explore solutions to minimize the impact of noise for those staying in rooms adjacent to it.Our hotel team also recommends communicating any issues or preferences you might have to the front desk during the booking process or upon check-in. This way, our team can do their best to accommodate your needs and preferences, such as assigning a room further away from the patio if desired.Once again, thank you for your valuable feedback, Karen. voco St. James Hotel, an IHG Hotel, looks forward to welcoming you back for another rewarding stay, in which they can continue to improve the overall guest experience.

8/10 Good

Runnita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just love it very nice 👌
Stayed 1 night in May 2023
Response from Customer Service on May 16, 2023
Thanks for sharing this wonderful review with us, Runnita!We’re thrilled to know you enjoyed your stay with us so much! It’s our pleasure to accommodate you to the fullest extent and we’re already looking forward to your next visit!

10/10 Excellent

Billie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was great overall for a large friend/family gathering.
Stayed 4 nights in May 2023
Response from Customer Service on May 10, 2023
We're elated to hear you enjoyed your stay with us at voco St. James Hotel, an IHG Hotel. We strive for excellence so we're pleased to know you noticed our efforts. Your praise lets us know we're succeeding! We can't wait to host you again for yet another unforgettable visit!

10/10 Excellent

Kingsley

Liked: Cleanliness, staff & service, property conditions & facilities
lovely Boutique Hotel. Will stay there again!
Stayed 3 nights in Apr 2023
Response from Customer Service on May 7, 2023
Thanks for this glowing review, Kingsley!We're thrilled that you so thoroughly enjoyed your stay with us at voco St. James Hotel, an IHG Hotel. We appreciate you taking the time to share your experience with us and hope to see you again soon!

10/10 Excellent

Vicki

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very impressed with this hotel and would love to stay there again. The staff were exceptionally friendly and helpful. The manager went above and beyond to help with even small requests on several occasions. The hotel lobby and room were always sparkling clean. The location is very convenient and ideal for getting around the city. It's easy walkable to downtown and the French Quarter, but also close to transport for the trolley and buses to Uptown and City Park. The bed was extra comfortable. Can't say enough good things about this place.
Stayed 4 nights in Apr 2023
Response from Customer Service on May 4, 2023
Thank you for the glowing review, Vicki!We're delighted you had a memorable stay at voco St. James Hotel, an IHG Hotel! It's fantastic our friendly staff, cleanliness and prime location made your trip excellent. That's what we like to hear!We look forward to hosting you again soon for another fabulous experience!

10/10 Excellent

bonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023
Response from Customer Service on May 3, 2023
Thank you for the stellar review, Bonnie! We truly appreciate it and we are elated you had a fantastic stay with us at voco St. James Hotel, an IHG Hotel. We strive to deliver the best for our valued guests, and are very pleased to see you experienced this. We hope to provide you with another perfect stay in the future!

10/10 Excellent

Angelique

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
FANTASTIC!
This hotel is GORGEOUS. Front sitting area is beautiful. Nice little courtyard in between buildings. We stayed in a king bed room. Bed was very comfortable. Decor was beautiful. Easy to use A/C. Bathroom was great, good water pressure. Love the removeable shower head (convenient for bathing a toddler). Big shoutout to the staff for their wonderful customer service, especially Thomas and Aaron. All staff were always smiling and would greet us immediately. Thank you for making our stay so fantastic!
Stayed 4 nights in Apr 2023
Response from Customer Service on Apr 23, 2023
Thank you for taking the time to share your positive experience with us, Angelique.We are thrilled to hear that you appreciated our stunning property, and that you enjoyed the front sitting area and the courtyard. We are also delighted to hear that you found your room to be comfortable. We understand how important it is to have a comfortable bed while traveling and appreciate your positive feedback. It's great to hear that you found the A/C easy to use and the bathroom to be comfortable with good water pressure. We are also happy to know that the removable shower head was convenient for your needs.Furthermore, we appreciate your kind words about our staff, and we will be sure to share your review with Thomas and Aaron. At our hotel, we strive to provide exceptional customer service to all of our guests, and we are glad to hear that you were greeted promptly and always with a smiling face.We appreciate you taking the time to leave such a detailed review. Thank you for choosing voco St. James Hotel, an IHG Hotel for your stay, and we hope to have the opportunity to welcome you back in the future! Have an amazing day!

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, amenities
We liked the hotel and its location. Some of the things in the room were a little worn out and needed maintenance. The handles on the wardrobe were broken, the bathroom handle was on backwards, there is a damp patch above the shower. There was a dripping near the elevator. The hotel needs some maintenance.
Stayed 3 nights in Apr 2023
Response from Customer Service on Apr 17, 2023
Chris, thank you for sharing your feedback about your recent stay at voco St. James Hotel, an IHG Hotel. We are glad to hear that you enjoyed our location and overall facilities. That being said, we apologize for any inconvenience caused due to the maintenance issues you encountered during your stay.We take all feedback seriously, and we appreciate you bringing these issues to our attention. We have already taken steps to address the wardrobe handles, bathroom handles, and the damp patch above the shower. Our housekeeping and maintenance team will be inspecting all rooms to ensure that these issues are fixed promptly.Regarding the dripping near the elevator, we will have our maintenance team inspect the elevator immediately. We apologize for any disturbance or inconvenience this may have caused to your stay.We want all of our guests to have a comfortable and enjoyable stay, and your comments are an important part of helping us improve. We thank you for sharing your experience with us and assure you that we will take all necessary measures to ensure that these issues are resolved.We sincerely apologize once again for any inconvenience this may have caused and hope to have the opportunity to welcome you back to our hotel for a better experience in the future.

4/10 Poor

Valerie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Very clean, staff was not properly trained. No care or concern
Stayed 1 night in Apr 2023
Response from Customer Service on Apr 17, 2023
We appreciate you taking the time to share your feedback, Valerie.While we're delighted you appreciated our cleanliness, we're disappointed we could have done more for you. Your feedback regarding our staff is helpful and will be addressed by our management team moving forward.We look forward to hosting you again soon for a more positive experience.

10/10 Excellent

Rachael

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Total New Orleans vibe. Great place to stay. Would higly recommend.
Stayed 2 nights in Apr 2023
Response from Customer Service on Apr 12, 2023
Thank you for sharing this glowing review with us, Rachael!Our team at the voco St. James Hotel strives to provide a great experience to each guest that comes through our doors. We're thrilled that you loved our style, and we hope to see you again soon for another spectacular time!

10/10 Excellent

Ramona, Fayetteville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent especially Harold at the front desk. We didn't like our room being on the first floor and he was able to immediately switch is to a new room. He gave a beautiful history of New Orleans and pointed us to all.the great restaurants and site seeing options. Our room came with a free breakfast which was delicious..menu style not buffet. I would definitely stay here again.
Stayed 3 nights in Apr 2023
Response from Customer Service on Apr 12, 2023
Thank you for the great review, Ramona!We're delighted you had a memorable stay at voco St. James Hotel, an IHG Hotel! It's fantastic our delicious breakfast, as well as Harold and our friendly staff made your trip excellent. That's what we like to hear!We look forward to hosting you again soon for another superb experience!

10/10 Excellent

Cierra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in New Orleans. This hotel was the best experience of our trip. We loved the charm of this old building. It was clean and comfortable. But the very best part of this hotel was the staff. They were all amazing but Thomas the bell hop wow. Our family fell in love with his warm caring bright personality. He became our family in the three days we were here. I really hated to leave him behind. Also the bartender Kat, we had such a personal and meaningful conversation and as if we knew each other for years. We made friends on this trip and we will come back and stay here the next time we come to New Orleans.
Stayed 2 nights in Apr 2023
Response from Customer Service on Apr 10, 2023
Thanks for this absolutely wonderful review, Cierra!We are delighted to know you enjoyed our historic charm and wonderfully cleaned and comfortable accommodations. Additionally, we are so happy that our team members Thomas and Kat were able to leave such a lasting impression on you. We can't wait to host you again for another amazing experience!

10/10 Excellent

Dana

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, good housekeeping, friendly smiling staff, the older gentleman at the front door made our days there! Only complaints are not much amenities and the shower sliding door was installed backward, we couldn’t reach in to turn the faucets & shower on, we had to climb all the way in, it was very strange
Stayed 2 nights in Mar 2023
Response from Silvia R. - voco St. James Hotel on Apr 4, 2023
Thank you for your wonderful review, Dana! We're delighted to hear that you enjoyed the cleanliness of our rooms and that our staff was friendly and helpful. However, we're sorry for the issues with the shower. Thank you for bringing it to our attention, as we'll look into it to enhance our services. Thank you for staying with us.

8/10 Good

Lori

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Frank at the bar was the best!! Very nice and helpful with where to go and restaurants to visit!! Harold at the front desk was very nice and very helpful as well!! The guy that was on when we checked in was not helpful at all..he was checked out!!! Overall great place!! Close enough to everything yet far enough for quite time! I would stay again!
Stayed 4 nights in Mar 2023
Response from Jana V. - voco St. James Hotel on Apr 2, 2023
Thank you for your great review, Lori! We are happy to hear that you enjoyed your stay with us and found our staff helpful and friendly. We are also delighted that you found our hotel's location convenient for your travel needs.We are looking forward to your next visit!

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023
Response from Aaron, GM on Mar 31, 2023
Thank you so much for your review Danielle. I'm happy to hear you had a great time staying with us and we hope to welcome you back soon!

2/10 Terrible

Verified traveler

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Mar 2023
Response from Aaron, GM on Mar 31, 2023
Thank you for taking time to review our hotel. I'm sorry you didn't enjoy your stay with us and please let us know what we could have done better to improve your stay.

10/10 Excellent

Adam

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was pleasant about our stay! The bed was comfortable, the staff was fantastic, and all was clean and enjoyable. Plus, going to the attached steakhouse, the Chophouse, is worth every penny!
Stayed 1 night in Mar 2023
Response from Sabrina P. - voco St James Hotel on Mar 26, 2023
We're very happy to hear that you enjoyed a thoroughly pleasant stay, Adam! Our team are pleased to learn that the fantastic service received, your comfortable bed, and the overall cleanliness of our hotel made this a 5-star experience. Thanks for taking the time to share your feedback with us!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Aaron, GM on Mar 31, 2023
Thank you so much for your review John. I'm happy to hear you had a great time staying with us and we hope to welcome you back soon!