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Reviews of Super 8 by Wyndham Metairie

2 out of 5
Super 8 by Wyndham Metairie
2421 Clearview Pkwy, Metairie, LA

Reviews

6.4
Rating 10 - Excellent. 173 out of 1007 reviews" "
Rating 8 - Good. 292 out of 1007 reviews" "
Rating 6 - Okay. 220 out of 1007 reviews" "
Rating 4 - Poor. 158 out of 1007 reviews" "
Rating 2 - Terrible. 164 out of 1007 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Harold, University City

Liked: Cleanliness, property conditions & facilities
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Stayed 9 nights in Apr 2024

2/10 Terrible

Luiza Terumi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Kerbe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located close to many of the venues we attended.
Stayed 1 night in Apr 2024

2/10 Terrible

Jonathan

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
You get what you pay for.. but this was pretty bad. The floor was so dirty that after I took a few steps from the shower the bottom of my feet were black. The sheets were dirty as well. Body hairs all over. They changed them for us but explained it was probably bc someone changed rooms and the bed wasn’t remade. Staff was fine, polite. Area not so great, didn’t feel super confident about leaving my car parked here.
Stayed 1 night in Apr 2024

4/10 Poor

LaToya

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Pool was locked, there was no inside pool or complimentary breakfast as advertised, the housekeepers barged in my room before check out time and disturbed my privacy….i reserved a room With 2 beds and I got there I was given a room with one bed and was forced to share a bed with my plus 1! Other guests were loud and arguing next to my room around 8:30 a.m
Stayed 2 nights in Apr 2024

4/10 Poor

Umut

Traveled with family
Disliked: Cleanliness, staff & service, amenities
The guy who is working front desk is very rude, i asked him a shampoo, because I didnt have it but he insisted like there is a shampoo in the room. but it was empty bottle I explained him and he tryed to turned me down and he made it execuse , it was unexpectible and bad sheed had a lots of stain..
Stayed 1 night in Apr 2024
Response from sandy patel on Apr 19, 2024
Dear Umut,Thank you for bringing this matter to my attention. I sincerely apologize for the inconvenience and the unsatisfactory experience you encountered during your stay at our Super 8 hotel. Please accept my sincerest apologies for the behavior exhibited by our front desk staff member and the condition of the amenities provided.Rest assured, I have taken immediate action to address this issue with our team to ensure that such incidents do not recur in the future. Providing exceptional service and maintaining high standards of cleanliness are our top priorities, and it's disappointing to hear that we fell short of your expectations.I would like to offer my personal assistance in making this right for you. Please feel free to reach out to me directly at 504-810-9999 so that we can discuss how we can rectify this situation and regain your trust.Once again, I apologize for the inconvenience and thank you for bringing this matter to our attention. We value your feedback and hope to have the opportunity to welcome you back for a much-improved experience.Warm regards,Sandy patelgeneral managerSuper 8 metairie

4/10 Poor

Laura

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities
Overall the room was fairly clean. There were a pair of used fake eyelashes sitting on top of the hair dryer when we checked in and I noticed some brown/yellow spots and streaks on the back of the bathroom door. I assume they did not do a daily clean as the beds were never made. They did replace towels and remove dirty ones. The exterior of the property had trash all around. Twice I asked for extra towels and the staff first told me it was illogical to need that many towels. The second time i asked for extra towels i was told i need to provide the dirty towels and then he would give me clean towels. The free breakfast was very lacking. Every time i went down, an hour after it opened, I would have to ask if there were more breakfast items that could be put out. You definitely get what you pay for.
Stayed 3 nights in Apr 2024

10/10 Excellent

TINA, Franklinton

Liked: Cleanliness, staff & service, property conditions & facilities
Upgraded and clean Deepica the clerk is super nice and professional. Very nice place to stay!!
Stayed 1 night in Apr 2024

10/10 Excellent

Dwight

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found thos properyy clen and comforyable. Very comvenient for ehat I was in New Orleans for Sysgg eas helpful and friendly. I fon'y unfersyand Expedis"'s poot rsying of yhos properyu
Stayed 4 nights in Apr 2024

10/10 Excellent

Angel

Liked: Cleanliness, staff & service
Beautiful rooms, visiting with family for a funeral. The only bathroom ceiling was leaking in one of my rooms, reported to front desk so the next guest will not have endure that.
Stayed 2 nights in Apr 2024

10/10 Excellent

Issac

Stayed 1 night in Apr 2024

10/10 Excellent

Vashti, Nassau

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasure staying here I will visit again soon.
Stayed 2 nights in Mar 2024

10/10 Excellent

Reneisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

My family love the customer service. The hotel was very clean, and we felt protected by the security cameras.
Stayed 2 nights in Mar 2024

2/10 Terrible

Joseph

Bugs in Room 110
Stayed 1 night in Mar 2024
Response from Tiffany smith on Mar 25, 2024
This is brand new renovated property and I checked personally I didn’t see any bugs in the room also after staying whole night you checked out and later you coming for refund sorry my friend.

8/10 Good

brian

Liked: Cleanliness, property conditions & facilities
Not bad for a roadside stopover. The little italian restaurant around the corner, Randazzos, is great so theres good food nearby. Clean but a little disorganized in the front office.
Stayed 1 night in Mar 2024

2/10 Terrible

Kohesha

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Nikki

Stayed 2 nights in Mar 2024

2/10 Terrible

Irome

Disliked: Cleanliness, property conditions & facilities
The place was not up to par
Stayed 1 night in Mar 2024

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities
I was yelled at by the men housekeepers when wanting clean towels for my 3 day stay. The dryers were not working and the grounds were dirty
Stayed 3 nights in Mar 2024

4/10 Poor

Naporsha

Disliked: Cleanliness, staff & service, property conditions & facilities
Water did not get hot while I was taking a shower
Stayed 2 nights in Mar 2024

10/10 Excellent

Emily

Stayed 1 night in Mar 2024

4/10 Poor

janet

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking lot was dirty and crowded. We stayed two nights. Had trouble finding a parking spot both nights. The first night wasn't too bad. The next morning we left and when we came back there was water coming from under the floor by the door to the bathroom. I went to the office to see what could be done. An HOUR later I finely was given and room. I do understand the hotel was busy for a saturday.
Stayed 2 nights in Mar 2024

2/10 Terrible

Robert

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no hot water in the room. The bathroom was not clean and had a bad odor. There was a hole in the bathroom wall and you should see the pool. It looked like a swamp and was closed for a very long time judging by the looks of things. The manager refused to acknowledge there was no hot water and he was indifferent about the filthy bathroom and poor condition of the property. We checked in at about 10:30 PM on Thursday night and checked out at 7 AM the next morning. We paid for two nights but the hotel wouldn't refund us for the second day even though we had to leave the place due to it's poor condition. I will NEVER pay up front to stay at another hotel without first seeing the room and the property. I learned my lesson this time. Do yourself a favor and avoid this place.
Stayed 2 nights in Mar 2024
Response from Paul on Mar 17, 2024
We already refunded for one day you cannot lie about this

2/10 Terrible

Shannon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is dirty. Not sure when the last time the outside of the building was cleaned. I booked four guests in the room and asked for extra towels and was told no. I asked for clean towels 3 times and finally had to walk my dirty towels downstairs to exchange them for clean ones. They refused to give me extra. The refrigerator was broken too. The customer service was awful!
Stayed 1 night in Mar 2024

6/10 Okay

richard

Business traveler
Liked: Cleanliness, staff & service
No coffee service/pot in the room. Breakfast was negligible and consisted of some cheap pastries and cereal. There's really not much to it. Other than that it served it's purpose. Bed was comfortable, room was clean. I would have put a do not disturb sign on my door as I normally due when I'm out of room, but there was none there to place. Key cards stopped working after the first day and desk said it was happening very frequently (just had to have him reset, despite keeping them well away from my phone). Overall it served it's purpose if you want to save some $ and get a place to sleep.
Stayed 2 nights in Mar 2024

2/10 Terrible

Daintry

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty

8/10 Good

yefry yohel

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
Excelente service good hotel
Stayed 1 night in Mar 2024

4/10 Poor

John

Traveled with group
Liked: Property conditions & facilities
Only stayed one night had an emergency and had to check out early. Didn't get a refund or even partial. Wasn't pleased at all
Stayed 3 nights in Feb 2024

8/10 Good

Letisha

Stayed 1 night in Mar 2024

10/10 Excellent

Ryan

Stayed 3 nights in Mar 2024

8/10 Good

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
To close to the highway not their fault mine
Stayed 1 night in Feb 2024

10/10 Excellent

Demitra

Stayed 3 nights in Feb 2024

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

VICTOR

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Website said breakfast was included and it was just cereal and toast. Website should have said continental breakfast and I would not have chosen this hotel
Stayed 2 nights in Feb 2024

2/10 Terrible

Sarah, Cordova

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Check in was horrible. Super 8 did not have our reservation and the employee said we are full and I dont see your reservation. It took 20 minutes to finally find our reservation and then he put us in an occupied room which startled the occupant. The front desk emplyee finally found a smoking room eith ashtrays though we asked for nonsmoking. He also did not put us in a king sized bed room but one with double beds. The front desk clerk never took responsibility for anything.
Stayed 1 night in Feb 2024

10/10 Excellent

Natasha, Iowa

Traveled with family
Liked: Cleanliness, staff & service
Always friendly staff!
Stayed 2 nights in Feb 2024

2/10 Terrible

Chen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty. No hot water, not even warm. Bathtub had no drainage. Dead bed bugs in the room. Guy who checked me in was very unprofessional, to put it nicely.
Stayed 1 night in Feb 2024

8/10 Good

quentin

Traveled with partner
Here for one night for an appointment
Stayed 1 night in Feb 2024

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the rooms
Stayed 2 nights in Jan 2024

8/10 Good

Kwee

Stayed 1 night in Jan 2024

4/10 Poor

Miasha

Stayed 2 nights in Jan 2024

2/10 Terrible

Chennel

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Ramzy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Keith

Liked: Cleanliness, amenities
Disliked: Staff & service
Front desk need to speak English.
Stayed 1 night in Jan 2024

8/10 Good

Peter

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Dec 2023

4/10 Poor

HASHEM, Columbus

Disliked: Cleanliness, property conditions & facilities
They have no breakfast. Only muffin and serial nothing else
Stayed 3 nights in Dec 2023

2/10 Terrible

joe

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m only giving them 1 star because I can’t give them zero! The check in was difficult, the room was filthy and the front desk told me to clean it. The fixtures were falling apart, the water wouldn’t shut off, the tv didn’t work, THE ABSOLUTE WORST PLACE I HAVE STAYED. I would have been better sleeping in my car and cleaning myself at a car wash.
Stayed 2 nights in Dec 2023
Response from Tiffany Smith on Jan 3, 2024
Dear valued guest, we sincerely apologize for the challenges you faced during your stay. This falls short of our standards, and we're committed to addressing these issues promptly. Your feedback is invaluable, and we hope you'll give us another chance to provide the comfortable and enjoyable stay you deserve.

8/10 Good

Edgar

Stayed 3 nights in Dec 2023

8/10 Good

Jenny

Stayed 2 nights in Dec 2023