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Reviews of The Pontchartrain Hotel

4 out of 5
The Pontchartrain Hotel
2031 St. Charles Avenue, New Orleans, LA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 726 out of 1000 reviews" "
Rating 8 - Good. 190 out of 1000 reviews" "
Rating 6 - Okay. 47 out of 1000 reviews" "
Rating 4 - Poor. 18 out of 1000 reviews" "
Rating 2 - Terrible. 19 out of 1000 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Hans

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

leigh

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great location for this New Orleans hotel. It’s quirky and room decor could use a refresh. Room was spacious though and clean.
Stayed 1 night in Apr 2024

10/10 Excellent

Dawone

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and efficient. The room is comfortable, clean and quiet. The location made it easy to walk or catch the street car. We had a wonderful experience in New Orleans!
Stayed 5 nights in Mar 2024

8/10 Good

Judy

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great hotel, friendly staff, and best view in NoLa from the rooftop bar. Parking fee of $45 per night plus tax and “resort” fees seemed exorbitant.
Stayed 1 night in Apr 2024

10/10 Excellent

Jeanne, Silver Spring

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked that it was a bit away from downtown but still close enought to hop on the street car out front.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kai

Stayed 2 nights in Mar 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff went above and beyond to make sure we were well taken care of for our 8 night stay. Highly recommend!
Stayed 8 nights in Mar 2024

10/10 Excellent

Keli, Frisco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was amazing and it was so nice to have gotten an upgrade to a suite! Thank you!
Stayed 1 night in Mar 2024

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Toriann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Marc

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Love the music lineup
Stayed 1 night in Mar 2024

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities
Restaurant was fantastic
Stayed 2 nights in Feb 2024
Response from Pontchartrain Management on Feb 28, 2024
Dear Ann,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback.Best regards,Pontchartrain Management

8/10 Good

Mary

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Feb 2024
Response from Josh Robichaux on Feb 25, 2024
Dear Mary,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your support and hope that you visit again.Best regards,Joshua RobichauxGeneral Manager

8/10 Good

Wendy, Missoula

Liked: Cleanliness, staff & service
Location is good, older. Streets are very tight. Hotel is clean but definitely boutique. Desk staff is friendly. Valet work very hard and are pleasant.
Stayed 1 night in Feb 2024
Response from Josh Robichaux on Feb 21, 2024
Dear Wendy,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback.Best regards,Joshua RobichauxGeneral Manager

10/10 Excellent

Laura

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous, historic, beautiful, wonderful hotel. Definitely a destination even if you are not staying there - the restaurant and rooftop bar and live Jazz music were incredible. It was a very nice quiet place to stay, since it is in the Garden district rather than downtown. The trolley stops right outside the hotel. Need to uber to downtown New Orleans, though, unless you are up for a long (beautiful) walk. On the plus side, Uber drivers in Nola are like 2nd tour guides - very friendly and informative.
Stayed 3 nights in Feb 2024
Response from Josh Robichaux on Feb 25, 2024
Dear Laura,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback and hope that you visit again.Best regards,Joshua RobichauxGeneral Manager

10/10 Excellent

Jamie

Stayed 1 night in Feb 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Josh Robichaux on Feb 21, 2024
Dear Julie,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your support and invite you to return.Best regards,Joshua RobichauxGeneral Manager

10/10 Excellent

Joseph

Stayed 4 nights in Nov 2023

8/10 Good

Jerome, Davenport

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
First of all I would like to thank Kay at the front desk she was very helpful and knowledgeable about any questions that we had also the valet guys were great
Stayed 5 nights in Feb 2024
Response from Josh Robichaux on Feb 17, 2024
Dear Jerome,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback.Best regards,Joshua RobichauxGeneral Manager

6/10 Okay

mary

Stayed 1 night in Feb 2024
Response from Josh Robichaux on Feb 17, 2024
Dear Mary,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your support.Best regards,Joshua RobichauxGeneral Manager

10/10 Excellent

Kelley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a wonderful place to experience new Orleans during Mardi gras. Highly recommend
Stayed 4 nights in Feb 2024
Response from Josh Robichaux on Feb 13, 2024
Dear Kelley,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback and hope that you visit again.Best regards,Joshua RobichauxGeneral Manager

10/10 Excellent

Kathryn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay!
Stayed 2 nights in Feb 2024
Response from Josh Robichaux on Feb 9, 2024
Dear Kathryn,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your support and hope that you visit again.Best regards,Joshua RobichauxGeneral Manager

10/10 Excellent

Allison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous boutique hotel. The Bar and restaurant on the property are excellent. And the staff are incredibly kind. I would absolutely stay here again!
Response from Josh Robichaux on Feb 2, 2024
Dear Allison,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your kind words and look forward to your return.,Best regards,Joshua RobichauxGeneral Manager

10/10 Excellent

Lesley

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun and eclectic with phenomenal dining; great transportation opportunities for the entire city while quiet at site.
Stayed 4 nights in Jan 2024
Response from Josh Robichaux on Jan 24, 2024
Dear Lesley,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback and hope that you will visit again.Best regards,Joshua RobichauxGeneral Manager

10/10 Excellent

Janelle

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Josh Robichaux on Jan 24, 2024
Dear Janelle,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your support and hope that you will visit again.Best regards,Joshua RobichauxGeneral Manager

2/10 Terrible

Kimberly

Disliked: Cleanliness, property conditions & facilities
I had high hopes after reading multiple reviews from many different sources that this hotel is a gem. I love a charming, old-world, boutique hotel, but this wasn’t it. We arrived in the middle of the night walked through a very rundown lobby and checked into
Stayed 4 nights in Jan 2024
Response from Josh Robichaux on Jan 24, 2024
Dear Kimberly,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback.Best regards,Joshua RobichauxGeneral Manager

10/10 Excellent

Pauline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room with a gorgeous view.
Stayed 1 night in Jan 2024
Response from Josh Robichaux on Jan 24, 2024
Dear Pauline,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your support and hope that you visit again.Best regards,Joshua RobichauxGeneral Manager

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Josh Robichaux on Jan 18, 2024
Dear Edwin,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your support and hope that you visit again.Best regards,Joshua RobichauxGeneral Manager

8/10 Good

Jannah, Baton Rouge

Traveled with group
Liked: Cleanliness, staff & service, amenities
Loved the convenience of The Pontchartrain and the restaurants, rooftop bar and breakfast/coffee shop. However, for the price, I did not find it to be worth the amount spent. Rooms could use some updating, especially carpet in rooms and hallways and only one of the two elevators was working with staff stating it could take months before it is repaired. Customer service was excellent and food/drinks were delicious I was just not overly pleased with the quality of the room for the rate charged.
Stayed 1 night in Jan 2024
Response from Josh Robichaux on Jan 18, 2024
Dear Jannah,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback.Best regards,Joshua RobichauxGeneral Manager

8/10 Good

Breshena

Stayed 3 nights in Jan 2024
Response from Josh Robichaux on Jan 18, 2024
Dear Breshena,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your support.Best regards,Joshua RobichauxGeneral Manager

10/10 Excellent

Lauren

Stayed 3 nights in Jan 2024
Response from Josh Robichaux on Feb 5, 2024
Dear Lauren,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your support and hope that you visit again.Best regards,Joshua RobichauxGeneral Manager

6/10 Okay

Lily

Traveled with partner
Disliked: Amenities, property conditions & facilities
The staff was nice and the hotel definitely had that New Orleans feels to it but just not what I was expecting. Definitely do NOT bring a car unless you want to pay an extra $50 a day for parking and there was another $20 a day charge for amenities that Expedia didn’t mention. I just don’t think it was worth it for what we paid.
Stayed 4 nights in Jan 2024
Response from Josh Robichaux on Jan 17, 2024
Dear Lily,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback.Best regards,Joshua RobichauxGeneral Manager

6/10 Okay

Peter

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The Pontchartrain tries hard to be be hip, but it desperately needs a renovation.Soiled and torn carpeting,broken closet doors and tired decor need a refresh.
Stayed 2 nights in Jan 2024
Response from Josh Robichaux on Jan 17, 2024
Dear Peter,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback and will address your concerns.Best regards,Joshua RobichauxGeneral Manager

8/10 Good

Olga

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like this hotel.
Stayed 2 nights in Jan 2024
Response from Josh Robichaux on Jan 11, 2024
Dear Olga,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback.Best regards,Joshua RobichauxGeneral Manager

6/10 Okay

Yasmeen

Traveled with family and small children
Disliked: Amenities
poor communication and customer service from the property.
Stayed 1 night in Jan 2024
Response from Josh Robichaux on Jan 11, 2024
Dear Yasmeen,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback and will follow up shortly regarding your experience.Best regards,Joshua RobichauxGeneral Manager

10/10 Excellent

Jayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Josh Robichaux on Jan 11, 2024
Dear Jayne,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your support and hope that you will return.Best regards,Joshua RobichauxGeneral Manager

8/10 Good

Marianna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a fun stay with my daughter for her birthday. It was loud at night and the room was missing some lightbulbs. The shower was great and the bed was comfy.
Response from Josh Robichaux on Jan 9, 2024
Dear Marianna,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback and will address your concerns.Best regards,Joshua RobichauxGeneral Manager

4/10 Poor

Jane

Traveled with partner, Traveled with family
Disliked: Staff & service
This hotels seems a bit overrated. While the reception staff were friendly, but the staff in the Bayou bar were rude to us. As we tried to get a table, we were asked 'Are you going to eat? You can't just sit down and have nothing you know.' Maybe because I look young and was taking my little sister with me to have drinks and enjoy the jazz for the night. In fact, I chose to stay at the hotel for this reason. Our first round of drinks were cleared from our table very quickly, one of us did not even get to finish. We got fed up in the end so did not order a second round of drinks and left the bar. Full disappointment, I would not recommend.
Response from Josh Robichaux on Feb 9, 2024
Dear Jane,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback and will follow up shortly regarding your experience.Best regards,Joshua RobichauxGeneral Manager

6/10 Okay

Molly

Liked: Staff & service
The rooftop bar provided a beautiful spot to sip cocktails while watching the sunset. However, we could only go once because both elevators broke during our stay. This is not a very accessible hotel.
Stayed 2 nights in Dec 2023
Response from Josh Robichaux on Jan 9, 2024
Dear Molly,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback and will address your concerns.Best regards,Joshua RobichauxGeneral Manager

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Great location; needs updating
Great location but the rooms are in need of updating. There were issues with the elevators and water pressure.
Stayed 2 nights in Dec 2023
Response from Josh Robichaux on Jan 6, 2024
Dear Anonymous,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback and will address your concerns.Best regards,Joshua RobichauxGeneral Manager

6/10 Okay

Brian

Liked: Staff & service
Charming, but just ok
The hotel has a cool vibe for sure. I get that it’s an older, restored building and part of the reason you stay here is for that charm. But it felt a bit grimy, to be honest. Elevator worked about 50% of the time and we were on the 10th floor. AC/heater is a wall unit akin to what you find in a motel 6. We had a city view, but the windows had so much condensation we couldn’t see much. Bathroom was pretty subpar and felt the age of the building. Shower just has a dainty curtain so water gets everywhere. Gaps in the grouting all over it. Water pressure goes from ok to terrible every 30 seconds so it takes forever to shower. Temperature was good, though. Walls are thin so you can hear your neighbors and people in the hall. Street noise was minimal. Location is great for the streetcar and garden district. Staff were all kind and friendly. Bed is actually comfy, but the pillows and seating in the room are not so much. Overall, it was a good stay. But by no means is this a luxury experience.
Stayed 2 nights in Dec 2023
Response from Josh Robichaux on Jan 1, 2024
Dear Brian,Thank you for choosing to stay at the Pontchartrain Hotel. We appreciate your feedback.Best regards,Joshua RobichauxGeneral Manager

10/10 Excellent

Amy

Stayed 4 nights in Dec 2023
Response from Josh Robichaux on Jan 24, 2024
Dear Amy,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your support and hope that you visit again.Best regards,Joshua RobichauxGeneral Manager

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Josh Robichaux on Dec 29, 2023
Dear Luke,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your support and hope that you return.Best regards,Joshua RobichauxGeneral Manager

8/10 Good

Brenda

Stayed 3 nights in Dec 2023
Response from Josh Robichaux on Dec 29, 2023
Dear Brenda,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your support.Best regards,Joshua RobichauxGeneral Manager

4/10 Poor

Verified traveler

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Charming but not friendly
Charming but older hotel with period type furnishings. Front desk not so friendly- never smiled once. In room air conditioner/heater makes a ton of noise. Coffe in the room is the tea bag variety.
Stayed 1 night in Dec 2023
Response from Josh Robichaux on Dec 26, 2023
Dear Anonymous,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback and will address your concerns.Best regards,Joshua RobichauxGeneral Manager

8/10 Good

Philip

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property and staff were on point. It's hard to avoid the quirkiness of old buildings in New Orleans though. Woke up to a cold shower in the morning.
Stayed 1 night in Dec 2023
Response from Josh Robichaux on Dec 22, 2023
Dear Phillip,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback.Best regards,Joshua RobichauxGeneral Manager

10/10 Excellent

Shane

Stayed 2 nights in Dec 2023
Response from Josh Robichaux on Dec 21, 2023
Dear Shane,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your support and invite you to return.Best regards,Joshua RobichauxGeneral Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
The hotel has a lot of charm and the staff is very good. Room was very comfortable. The floors, ceilings, artwork of the common areas should be noted. The problem was the elevators. There is only one (besides the service elevator) and it was not working half the time. The roof bar is extremely busy, very much a scene, and elevators when working were dominated by folks (largely who weren’t staying at the hotel) going to and from the bar. Only complaint about room was that there was no price list for beverages and snacks available. In the downstairs bar, good live music at night and bad canned music during the day.
Stayed 2 nights in Dec 2023
Response from Josh Robichaux on Dec 18, 2023
Dear Anonymous,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback and will address your concerns.Best regards,Joshua RobichauxGeneral Manager

10/10 Excellent

bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Josh Robichaux on Dec 18, 2023
Dear Bryan,Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your support and invite you to return.Best regards,Joshua RobichauxGeneral Manager

2/10 Terrible

Henrietta

Traveled with family
Disliked: Amenities
When checking out of the hotel please get a statement from the Front Desk. I left the hotel on Sunday and that Tuesday I was charged for snacks and water that I did not purchase. I had to call and get a refund for the snack items. This is utterly ridiculous and will never stay at that hotel again. If it was done to me who else, they are doing this too.
Stayed 2 nights in Nov 2023
Response from Josh Robichaux on Dec 13, 2023
Dear Henrietta,Thank you for choosing to stay at The Pontchartrain Hotel. We apologize for the mix-up but are glad that it was resolved.Best regards,Joshua RobichauxGeneral Manager