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Reviews of The Roosevelt New Orleans, A Waldorf Astoria Hotel

5 out of 5
The Roosevelt New Orleans, A Waldorf Astoria Hotel
130 Roosevelt Way, New Orleans, LA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 749 out of 1001 reviews" "
Rating 8 - Good. 140 out of 1001 reviews" "
Rating 6 - Okay. 61 out of 1001 reviews" "
Rating 4 - Poor. 24 out of 1001 reviews" "
Rating 2 - Terrible. 27 out of 1001 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Kambiz, Maple

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
great location ,easy access to Bourbon St.and ,convenient parking beside hotel
Stayed 3 nights in Mar 2024

10/10 Excellent

Richard, SEATTLE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and convenient to everything New Orleans has to offer.
Stayed 2 nights in Apr 2024

10/10 Excellent

Richard, SEATTLE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, quiet and comfortable hotel with all the amenities we needed and then some.
Stayed 1 night in Apr 2024

10/10 Excellent

Blair

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Alycia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room. Delicious food
Stayed 1 night in Mar 2024

10/10 Excellent

Nancy

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Canal Street is a late night action spot and not necessarily the safest. The doors to the hotel are in good spots. Parking on street not available. A Wonderful old hotel in tip top shape.
Stayed 4 nights in Mar 2024

10/10 Excellent

khoa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Andrew Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Yinayra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 3 nights in Mar 2024

10/10 Excellent

L.

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic hotel! Beautiful and well staffed and managed. Also, the location is excellent: close to French Quarter restaurants and attractions.
Stayed 2 nights in Mar 2024

8/10 Good

Sara Kerr, Toronto

Traveled with family
Liked: Cleanliness
Feels like a bit of a fading star. Lots of little things - a stain on a chair in our room, dings in the walls that haven’t been attended to, rust on a grate in the bathroom that could easily have been painted over - that make the Roosevelt feel as though it’s on the decline. Such a shame because the bones are beautiful and some of the staff fantastic.
Stayed 4 nights in Mar 2024

10/10 Excellent

Rafael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 3 nights in Mar 2024

10/10 Excellent

tamra, santa barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Mar 2024

10/10 Excellent

jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Todd E

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very enjoyable stay at the Roosevelt. Beautiful historic property, right in the middle of all the action near the French Quarter and bourbon Street. All the amenities you’d expect at a 5-star property. Friendly staff although I felt like they need more staff to keep wait times down specifically at check in/out during peak times. Nightly turndown service with complimentary water and chocolates was a nice touch. We’ll return to this hotel when back in New Orleans.
Stayed 3 nights in Feb 2024

10/10 Excellent

Jermaine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 2 nights in Feb 2024

6/10 Okay

LaTonya

Traveled with group
Liked: Cleanliness, staff & service
The property is clean and secure. My only issue is i did not get the double requested/booked.
Stayed 5 nights in Feb 2024

10/10 Excellent

Tanya

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property, good food on site. Convenient to everything
Stayed 4 nights in Feb 2024

8/10 Good

Emily, Long Island City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
DIFFICULT GETTING FRONT DESK TO ANSWER THE PHONES!!!
Stayed 9 nights in Feb 2024

10/10 Excellent

Jack Herald, San Francisco

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful grand hotel
Stayed 3 nights in Feb 2024

10/10 Excellent

Allen

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Mandy, Beaumont

Beautiful lobby and spacious rooms. Very friendly staff. Would stay again. Great location.
Stayed 2 nights in Jan 2024

6/10 Okay

Victor, Eden Prairie

Liked: Cleanliness
Disliked: Property conditions & facilities
Went there the week of Christmas to New Year and apparently there’s a tradition in New Orleans to go visit the beautiful lights and decorations on the hotel lobby, what that translates to is 10 minutes to be able to be able to get from the corner to the hotel entrance, no one was there to help with the bags as they were dealing with the crowds, once in the lobby there’s a bunch of people standing around taking family pictures or waiting for their drinks from the bar carts all over the lobby. As I was finally able to get through the multitude and arrive to the lobby, the noise from the crowd was so loud neither the reception clerk nor I could hear each other very well even though we were yelling so it was one of those I think I know what you mean but not sure if you said that. This was a daily occurrence during that week, avoid the hotel during that time.
Stayed 7 nights in Dec 2023

10/10 Excellent

Kara

Stayed 2 nights in Jan 2024

10/10 Excellent

Jameela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is amazing
Stayed 2 nights in Jan 2024

10/10 Excellent

JOSE

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the courtesy of the staff, from the valet parking guys to the front desk all the people is kind. I dídn´t like the valet parking price, I think you should keep the prices of the parking lot infront the hotel, or rise the price for $10-$15 only, but not double the price.
Stayed 3 nights in Jan 2024

8/10 Good

Ellen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place to stay- very historic!
Stayed 4 nights in Jan 2024

10/10 Excellent

Shanel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and very welcoming everytime we left and came back to the hotel!
Stayed 3 nights in Jan 2024

10/10 Excellent

Torrie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I can not say enough about how exceptional this hotel and staff. The hotel is absolutely beautiful ! My room was beautiful and clean, the entire property was wonderful !! I really have to say the staff really made my experience complete. I would highly recommend this property.
Stayed 3 nights in Jan 2024

10/10 Excellent

Jay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel

10/10 Excellent

jeanne, harvey

Stayed 1 night in Jan 2024

10/10 Excellent

Jonathan H

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful. Beautiful hotel.
Stayed 2 nights in Jan 2024

10/10 Excellent

John

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and well-located. The lobby is magical during the holidays. The staff are very helpful and polite.
Stayed 4 nights in Dec 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, staff was professional and accommodating, grounds and rooms clean and well appointed.
Stayed 4 nights in Jan 2024

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Rocio

Stayed 1 night in Jan 2024

10/10 Excellent

Charles, Palm Desert

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property!
Stayed 1 night in Jan 2024

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Grwat NYE in NOLA
The hotel was beautifully decorated for Christmas. The staff were helpful, friendly and very professional.
Stayed 3 nights in Dec 2023

8/10 Good

J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entrance of the hotel is beautiful and the hospitality from staff was amazing. I stayed in the Jazz suite and felt like it was a bit outdated. That said, the views were amazing and it was very spacious and clean.

10/10 Excellent

Jessica

Stayed 3 nights in Dec 2023

8/10 Good

Shy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Suzana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All parts of our stay were wonderful. We came down for the Sugar Bowl and the hotel was right in the middle of everything. We were able to walk to local hot spots as well as the stadium. The rooms were big, comfortable, clean and we enjoyed Nespresso in the room. The service was unmatched. Anything that was needed, was a text away. We ate breakfast in the local restaurant and I would skip it next time. It was $31 for a breakfast buffet, but there are so many great places to eat near by, I would opt out of the hotel restaurants all together!
Stayed 3 nights in Dec 2023

10/10 Excellent

marsha

Stayed 3 nights in Dec 2023

10/10 Excellent

Christi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Maybe it's better when it's not Christmastime?
We chose this hotel based on the lobby at Christmastime and it did not disappoint. However, it should be made clear that this is not what you think a "Waldorf Astoria" experience should be. Because this is the most gorgeous lobby in all of New Orleans (and probably just about anywhere), it is a major attraction and it is a sea of people trying to get their family photo or TikTok reel. This really puts a strain on the hotel's resources. We were unable to eat at either restaurant because we did not plan in advance and they were booked. The Teddy Cafe had a limited menu, but the poor people working there were so overwelmed and not super friendly. When we arrived, we had to drag our own suitcases up the dirty red carpet into the lobby for registration because none of the men standing around offered to help. I am not sure if they were only there for parking assistance, or if they just ignored us, but they were Roosevelt employees. A few times we wanted to ask a question, there was no one at the concierge station. I didn't mind the mayhem in the lobby, but would have liked to have felt that the hotel was still standing up to a Waldorf reputation otherwise. A few people stood out during our stay: The gentleman that checked us in on the evening of 12/23 was very kind and helpful. The bartender in the Sazerac bar, Rachel, had a great attitude and served us with a smile. The housekeeping staff did a great job as well. Overall it was good, but not exceptional.
If you wait until midnight on 12/27 you can get a picture with no people!
Stayed 5 nights in Dec 2023

10/10 Excellent

Destani

Stayed 1 night in Dec 2023

10/10 Excellent

Priscilla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023