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Reviews of Harbour Plaza Resort City

3.5 out of 5
Harbour Plaza Resort City
18 Tin Yan Road, Yuen Long

Reviews

8.0

Very Good

Rating 10 - Excellent. 294 out of 1000 reviews" "
Rating 8 - Good. 473 out of 1000 reviews" "
Rating 6 - Okay. 141 out of 1000 reviews" "
Rating 4 - Poor. 50 out of 1000 reviews" "
Rating 2 - Terrible. 42 out of 1000 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Tsz Kwan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 4 nights in Apr 2024

8/10 Good

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location for shopping and dining.
Stayed 1 night in Mar 2024
Response from Harbour Plaza Resort City on Mar 27, 2024
Thank you for staying at the Harbour Plaza Resort City. Your compliment would definitely be an added encouragement for us to strive for service excellence. Looking forward to serving you in future!

8/10 Good

Gordon, West Vancouver

Stayed 6 nights in Jan 2024

8/10 Good

Anna

Stayed 1 night in Jan 2024

6/10 Okay

Man In Helena

Liked: Cleanliness, staff & service
3.5 Stars hotel
The hotel is good in term of location. Just beside the shopping mall and many of restaurants nearby. The bed is a little hard for my back!
Stayed 3 nights in Jan 2024
Response from Harbour Plaza Resort City on Jan 10, 2024
Thank you for staying at the Harbour Plaza Resort City. Your valuable comment is greatly appreciated. We will surely try our best to improve our service to meet our guest expectation. Looking forward to serving you in future!Should you have any other concern or require any further assistance, please feel free to contact our Guest Services Manager.

8/10 Good

Gordon, West Vancouver

Stayed 4 nights in Dec 2023

10/10 Excellent

Man In Helena

Stayed 1 night in Dec 2023

4/10 Poor

Sui

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
This hotel is built in the 90’s, in room furnishings were old and dated. Found many dirts and molding in washroom, several grouting were not finished. * Excellent house keeping staff and convenience locations were the best points for this property, but next time will look at other properties instead!
Stayed 8 nights in Dec 2023
Response from Harbour Plaza Resort City on Dec 27, 2023
Thank you for staying at the Harbour Plaza Resort City. Your valuable comment is greatly appreciated. We will surely try our best to improve our service to meet our guest expectation. Looking forward to serving you in future!Should you have any other concern or require any further assistance, please feel free to contact our Guest Services Manager.

10/10 Excellent

Su Ming

Stayed 1 night in Dec 2023

10/10 Excellent

Jammy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and good service.
Stayed 14 nights in Aug 2023
Response from Harbour Plaza Resort City on Sep 6, 2023
Thank you for your valuable opinion. I appreciate your support to Harbor Plaza Hotel and thank you for your satisfaction with the hotel's services. Your valuable opinion will inspire the morale of every employee in the hotel. Hope to provide you with the best accommodation service in the future, so that you can be satisfied with every journey.

8/10 Good

Man In Helena

Liked: Staff & service, room comfort
The room is aged but if you compare with the price. It is ok! There are many restaurants around the hotel. The light rail station is just outside the hotel. Very convenient!
Stayed 3 nights in Aug 2023
Response from Harbour Plaza Resort City on Sep 4, 2023
Thank you for your valuable opinion. I appreciate your support to Harbor Plaza Hotel and thank you for your satisfaction with the hotel's services. Your valuable opinion will inspire the morale of every employee in the hotel. Hope to provide you with the best accommodation service in the future, so that you can be satisfied with every journey.

10/10 Excellent

Queenie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Overall experience is good!
Bedding was clean and comfortable but everything else didn't looked clean. I cleaned all surfaces myself before use which I did not mind just for the peace of mind. Room is not very much well kept so you see signs of wear. But for the price, it considered pretty comfortable(the bed but not the pillows). The house keeping staff were especially friendly. The other hotel staff were okay. Transportation is very convenient because it is right next to the light rail station which connects to the subway so you can go everywhere. This hotel is in phase 2 with phase 1 right next to it. There are shopping malls in both phase 1 and 2. So you are literally surrounded by shopping malls. I will book again. And TinShuiWai is one of the latest developed area so they have goverment housing everywhere. There are estates after estates and everyone of them have their own shopping malls and local markets where locals buy fresh food to cook every day. That also means every one have their own locals eateries as well. I think it will take months to explore everyone of them. Overall experience is very good.
Stayed 10 nights in Jul 2023
Response from Harbour Plaza Resort City on Aug 11, 2023
Thank you for staying at the Harbour Plaza Resort City. Your valuable comment is greatly appreciated. We will surely try our best to improve our service to meet our guest expectation. Looking forward to serving you in future!Should you have any other concern or require any further assistance, please feel free to contact our Guest Services Manager.

10/10 Excellent

Fan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This used to be service apartments. So the room is spacious. Location is very convenient for local area access. Granted, yuen long and tin shui wai are remote suburbs, but if you need to be there, then this is your best bet. The only thing unpleasant I encountered was that my non-smoking room still smells a little tabacco - and this is after my request for a room change due to the same reason. The front desk said people must have been smoking there in violation of the smoki ban. Well, then they need to really enforce the fine such violations!
Stayed 11 nights in Jun 2023
Response from Harbour Plaza Resort City on Aug 3, 2023
Thank you for staying at the Harbour Plaza Resort City. Your valuable comment is greatly appreciated. We will surely try our best to improve our service to meet our guest expectation. Looking forward to serving you in future!Should you have any other concern or require any further assistance, please feel free to contact our Guest Services Manager.

4/10 Poor

Danny

Stayed 9 nights in Feb 2023

10/10 Excellent

JONATHAN FRANCIS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It would be good for the hotel to introduce loyalty packages.
Response from Eunice Chung on Jan 17, 2023
Thank you for staying at the Harbour Plaza Resort City. Your compliment would definitely be an added encouragement for us to strive for service excellence. Looking forward to serving you in future!

8/10 Good

Tap The

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Transportation was convenient. Close to the parks and shopping malls. A lot of restaurants near by. Overall, it was nice to stay there!! Thank you! :)
Stayed 13 nights in Oct 2022
Response from Eunice Chung on Oct 26, 2022
Thank you for staying at the Harbour Plaza Resort City. Your compliment would definitely be an added encouragement for us to strive for service excellence. Looking forward to serving you in future!

10/10 Excellent

Ka Yu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
The front desk staff and cleaning staff are friendly and efficient. The room is spacious without any major issues. I enjoy my stay very much.
Stayed 13 nights in Oct 2022
Response from Eunice Chung on Oct 25, 2022
Thank you for staying at the Harbour Plaza Resort City. Your compliment would definitely be an added encouragement for us to strive for service excellence. Looking forward to serving you in future!

4/10 Poor

Chi Wah

Disliked: Property conditions & facilities
竟然沒有wi-fi提供
Stayed 21 nights in Jul 2022
Response from Eunice Chung on Aug 16, 2022
多謝 閣下之寶貴意見，承蒙 閣下對嘉湖海逸酒店的支持及感謝 閣下對酒店提供之意見我們將會繼續努力，竭盡所能致力維持優質服務，務求為旅客提供卓越的服務。冀盼日後能夠再為 閣下提供最佳的住宿服務，讓 閣下每個旅程都能稱心滿意。 就 閣下是次之住宿體驗，歡迎與賓客服務經埋聯絡及提供更多珍貴意見，以使我們不斷進步及改善。

10/10 Excellent

Tsui

Stayed 1 night in Jul 2022

6/10 Okay

Kit Ha Christina

Traveled with family
No wifi in the room. Even I’m willing to pay. They said if I want wifi in the room , I need to book the room from their website. That’s not fair to the agent
Stayed 3 nights in May 2022
Response from Eunice Chung on Jun 30, 2022
Thank you for staying at the Harbour Plaza Resort City. Your valuable comment is greatly appreciated. We will surely try our best to improve our service to meet our guest expectation. Looking forward to serving you in future! Should you have any other concern or require any further assistance, please feel free to contact our Guest Services Manager.

8/10 Good

Hon Chung Johnny Pollux, Tin Shui Wai

Traveled with family
Liked: Cleanliness, staff & service
Close to a shopping centre with super market and many shops
Stayed 18 nights in Mar 2022
Response from Eunice Chung on Apr 4, 2022
Thank you for staying at the Harbour Plaza Resort City. Your compliment would definitely be an added encouragement for us to strive for service excellence. Looking forward to serving you in future!

4/10 Poor

Daisy

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I never imagined that outside a few rooms of the hotel, shoes would be placed on the door, which was extremely unsanitary. Feeling bad😮‍💨
Stayed 1 night in Mar 2022

4/10 Poor

Kwok Hung

Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Feb 2022

10/10 Excellent

Sze Ming

Stayed 1 night in Feb 2022

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad for the price
Stayed 1 night in Nov 2021
Response from Eunice Chung on Nov 30, 2021
Thank you for staying at the Harbour Plaza Resort City. Your compliment would definitely be an added encouragement for us to strive for service excellence. Looking forward to serving you in future!

10/10 Excellent

Lili

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

2/10 Terrible

Angely

Disliked: Staff & service, property conditions & facilities
Read my review
How is it that in 2021 this hotel does not offer Wi-Fi? Wi-Fi shouldn't even be an option. Also, they didn't even offer some sort of internet at an extra charge even when they advertised that on their website. I don't know how this hotel doesn't have 1 star only when it's really a 1-star hotel. Rooms are outdated and not very clean, a lot of dust around. They don't have power outlets next to the bedside tables. That’s very inconvenient. Again, the year is 2021 and a hotel room doesn't offer a way to charge your devices next to you bed. That's ridiculous. We would give this hotel 0 stars if we could but it's not possible.
Stayed 2 nights in Sep 2021
Response from Eunice Chung on Oct 5, 2021
Thank you for staying at the Harbour Plaza Resort City. Your valuable comment is greatly appreciated. We will surely try our best to improve our service to meet our guest expectation. Looking forward to serving you in future! Should you have any other concern or require any further assistance, please feel free to contact our Guest Services Manager.

10/10 Excellent

Chi wai

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

6/10 Okay

Pauline

Disliked: Room comfort
Stayed 1 night in Jun 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2021

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
A very disappointing experience. No parking services, room is extremely old, very limited choices of tv channels, smelly room.
Stayed 1 night in Feb 2021
Response from Eunice Chung on Mar 1, 2021
Thank you for staying at the Harbour Plaza Resort City. Your valuable comment is greatly appreciated. We will surely try our best to improve our service to meet our guest expectation. Looking forward to serving you in future! Should you have any other concern or require any further assistance, please feel free to contact our Guest Service Manager.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tower 2 is very pleasant , I believe even for a long term stay.
Stayed 1 night in Dec 2019
Response from Eunice Chung on Dec 31, 2019
Thank you for staying at the Harbour Plaza Resort City. Your compliment would definitely be an added encouragement for us to strive for service excellence. Looking forward to serving you in future!

6/10 Okay

yusi

Stayed 1 night in Dec 2019

8/10 Good

Tsz Kwan

Stayed 1 night in Dec 2019

10/10 Excellent

KY

Traveled with group, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
For one night stay only. We have been upgraded to a family room which is big.
Stayed 1 night in Nov 2019
Response from Eunice Chung on Dec 11, 2019
Thank you for staying at the Harbour Plaza Resort City. Your compliment would definitely be an added encouragement for us to strive for service excellence. Looking forward to serving you in future!

8/10 Good

THIAM MUN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, it's my favourite hotel in HK. This is so far the spacious hotel room considered affordable for me... But somehow over the years, the rates had been increasing... If it's not because of the unrest in HK, I may not have continued staying here... One of the most taken aback thing is WiFi. WiFi is nowadays so commonly made available for guests... Even 2 stars hotel are providing WiFi nowadays but yet for this one. We hv to pay a deposit for WiFi before returning back to us. I find it absurd. This is a worrying thing for HK's tourism industry.
Stayed 4 nights in Nov 2019
Response from Eunice Chung on Dec 18, 2019
Thank you for staying at the Harbour Plaza Resort City. Your valuable comment is greatly appreciated. We will surely try our best to improve our service to meet our guest expectation. Looking forward to serving you in future! Should you have any other concern or require any further assistance, please feel free to contact our Guest Service Manager.

6/10 Okay

Verified traveler

Liked: Staff & service
The facilities insider were too old and not the convenience at all
Stayed 1 night in Oct 2019
Response from Eunice Chung on Oct 22, 2019
Thank you for staying at the Harbour Plaza Resort City. Your valuable comment is greatly appreciated. We will surely try our best to improve our service to meet our guest expectation. Looking forward to serving you in future! Should you have any other concern or require any further assistance, please feel free to contact our Guest Service Manager.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019

4/10 Poor

Verified traveler

Traveled with partner, Traveled with family
Liked: Staff & service, amenities
The room was supposed to be "376 sq feet (35 sq meters)" but was barely 18 sq meters. If I knew the room was that small i would NEVER have booked it. I was really CHEATED ! Very very disapointed !!, I don't think I will go in that hotel anymore (and i will not recomend it).
Stayed 2 nights in Sep 2019

8/10 Good

Kevin, Orlando

Traveled with family
Liked: Cleanliness, staff & service
Room is smaller than the photo on the webpage. The shower pan is too flat to drain - water is accumulating during the shower - uncomfortable.
Stayed 5 nights in Aug 2019
Response from Eunice Chung on Sep 16, 2019
Thank you for staying at the Harbour Plaza Resort City. Your valuable comment is greatly appreciated. We will surely try our best to improve our service to meet our guest expectation. Looking forward to serving you in future! Should you have any other concern or require any further assistance, please feel free to contact our Guest Service Manager.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
The area is great and you can go to so many other places.
Stayed 1 night in Sep 2019
Response from Eunice Chung on Sep 10, 2019
Thank you for staying at the Harbour Plaza Resort City. Your compliment would definitely be an added encouragement for us to strive for service excellence. Looking forward to serving you in future!

8/10 Good

LEI SZE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is a non smoking room , the space of the room looks big enough .I choose two bed room, however the bed size too small. .
Stayed 1 night in Sep 2019
Response from Eunice Chung on Sep 10, 2019
Thank you for staying at the Harbour Plaza Resort City. Your valuable comment is greatly appreciated. We will surely try our best to improve our service to meet our guest expectation. Looking forward to serving you in future! Should you have any other concern or require any further assistance, please feel free to contact our Guest Service Manager.

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Too much dust in the rooms, I had a dust allergy and it was awful
Stayed 1 night in Aug 2019
Response from Eunice Chung on Aug 19, 2019
Thank you for staying at the Harbour Plaza Resort City. Your valuable comment is greatly appreciated. We will surely try our best to improve our service to meet our guest expectation. Looking forward to serving you in future! Should you have any other concern or require any further assistance, please feel free to contact our Guest Service Manager.

8/10 Good

Brigitte

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very nice with a beautiful view. It had a small kitchenette. However it had no forks not even one plate. Just the two glasses in the bathroom and 2 cups for coffee in the kitchen it was nice to have a hot water maker and two bottles of water. The beds were very hard and somewhat lumpy my roommate ended up sleeping on the couch all curled up because the mattress was so bad on the sofa. I know people in Hong Kong are not used to a Ice, but I would have appreciated a Ice which they said they had none.
Stayed 3 nights in Aug 2019
Response from Eunice Chung on Aug 15, 2019
Thank you for staying at the Harbour Plaza Resort City. Your valuable comment is greatly appreciated. We will surely try our best to improve our service to meet our guest expectation. Looking forward to serving you in future! Should you have any other concern or require any further assistance, please feel free to contact our Guest Service Manager.

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service, property conditions & facilities
The rooms are spacious and has a shuttle to tsim sha tsui
Stayed 5 nights in Jul 2019
Response from Eunice Chung on Jul 25, 2019
Thank you for staying at the Harbour Plaza Resort City. Your compliment would definitely be an added encouragement for us to strive for service excellence. Looking forward to serving you in future!

6/10 Okay

Frank

Disliked: Property conditions & facilities, room comfort
Dissapointing
Stayed for 7 days it was a bit far out. No wi.fi had to pay a deposit of $1500 HK to get a modem to use in the room. The room was big for HK the bed was like sleeping on the floor they tried to make it softer by putting a blanket under the sheet , didn’t help. Pool was on 3rd floor a long way to walk their outdoor lounges need to be replaced everything is plastic and very worn. I wouldn’t say this was a four star hotel.
Stayed 7 nights in Jul 2019
Response from Eunice Chung on Jul 23, 2019
Thank you for staying at the Harbour Plaza Resort City. Your valuable comment is greatly appreciated. We will surely try our best to improve our service to meet our guest expectation. Looking forward to serving you in future! Should you have any other concern or require any further assistance, please feel free to contact our Guest Service Manager.

10/10 Excellent

Wai Fong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything but the bed !! Bed mattress was to hard ... But over all very nice hotel..
Stayed 7 nights in Jul 2019
Response from Eunice Chung on Jul 18, 2019
Thank you for staying at the Harbour Plaza Resort City. Your valuable comment is greatly appreciated. We will surely try our best to improve our service to meet our guest expectation. Looking forward to serving you in future! Should you have any other concern or require any further assistance, please feel free to contact our Guest Service Manager.