Ratings based on 1,181 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Real nice near to everything and accessible

Posted Aug 17, 2014
The service and facilities excellent just the bed and noise a little discomfort But overall recommended!!!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Puerto Rico

Great location to Subway and business office.

Posted Aug 11, 2014
Staff was very friendly, room location kept city noises outside, housekeeping kept all as requested as extra towels, coffee. Close to subway. Missed the wine hour due to work. Will be back anytime
3 out of 5
by A verified traveler from Philadelphia

Nice, but not worth the price

Posted Aug 3, 2014
Pros: The staff was very friendly and helpful; the general hotel had a nice finish and quality.
Cons: Most of my issues aren't easily addressed, but the least the hotel could do is provide a free breakfast and lower the rates a bit.
Location: The hotel was located within walking distance of a number of interesting locations, as well as mass transit options.
I went in search of a hotel trying to pamper myself for a single night in NYC. What I got was mediocre. The rooms were clean, the staff very helpful, but the overall experience was in no way commensurate with the price. The view out the window was into a brick wall, made worse by the large scaffolding obscuring the window. The bedroom was nice, with a large, comfy bed. The bathroom, however, was rather small, with a cramped shower and a showerhead that only came up to my nose. Also, when spending this much on a room, you wouldn't expect to have to pay a rather unreasonable additional charge just for some cheap breakfast service (muffins and the like).
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 2, 2014
The rooms were small the bathroom was very small not enough mirrors.
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Excellent location in central NYC

Posted Jul 20, 2014
Pros: They do a wine /cocktail hour for residents each night and staff chat to folks in an easy friendly manner. I would have to praise the General manager
Cons: The first room was not as clean as I would have liked and I don't think it had seen a vacuum behind the bed for a wee while.
Location: Park Avenue is a stone throw as is times square. Few block from Macys and great restaurants. Hotel next door has amazing rooftop bar its a must!
Stayed here for a week in July. Really great location but a tad noisy on the lower floors. Our 1st room was large with small bathroom and kitchenette. Our third night in was disturbed by a mishap late at night not anyone's fault. The staff were swift to deal with the issue and immediately moved us to an upgraded room on the 19th floor. If Id known the style of this floor I would have booked it. Well worth the money to be higher up and much more comfortable. I would have to praise the General manager and duty manager for handling our issue professionally. The door men where also lovely and full of useful information about where to go.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 17, 2014
Pros: Great location. Beds were comfortable. Liked having the mini kitchen. Decor tasteful. Staff very friendly.
Location: Great location for walking to: Time Square, Broadway shows, Central Park, shopping on 5th Ave or Madison. We walked everywhere.
My daughter and I walked everywhere with ease. It was great to find the ear plugs in the night stand drawer, a very nice touch. The hotel isn't loud, but NYC is! Our beds were very comfortable and the hotel was clean and inviting. We had a car arranged for the airport in under five minutes. The staff is very friendly and efficient. I would stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveler from WA

Great in every way

Posted Jul 16, 2014
Room large, nice furniture, quiet, and cool (summer stay). Blackout shades. Personnel A#1. Very clean and comfortable. Bed & pillows fantastic.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location for NYC!

Posted Jul 14, 2014
Pros: Location to everything.
Cons: Cleanliness of the bathroom.
The staff and free wine hour were incredible!! The bathroom in our room could have used a bit of a more scrub though!! Otherwise everything was great.
5 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix

Wow, huge space for NYC, PLUS KITCHENETTE! Amazing

Posted Jul 10, 2014
This was a fantastic find, at a great price, and with a kitchenette, seriously incredible property, great location, immaculate, lovely staff, in a word, fantastic!
2 out of 5
by A verified traveler from Texas

New York trip 2014

Posted Jul 7, 2014
Pros: Convenient location.
Cons: The A/C needs to work better. The breakfast was very expensive for a continental style breakfast.
Location: --
The pictures of the hotel were not respresentative. The hotel and it's rooms were much much smaller than advertised. Before we even got to our room, another patron warned us that the air conditioning in the rooms were less than adequate. Upon arriving in our room, the A/C was set on 66 degrees and the room temperature read 70 degrees. This was not even close as the rrom felt to be around 78-80 degrees. We called the front desk and they sent up a maintenance man that said the A/C had eben out earlier that day. He then proceeded to make adjustments to the unit by opening the valves that allow more freeon to flow. He also said that adjusting the thermostat woould not make a differance as the A/C system was centrally controlled by the hotel. So sweating after taking a shower or trying to get ready inthe mornings made it miserable for me and my family.