Ratings based on 2,883 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location, quiet room, friendly staff

Posted Sep 15, 2014
Would definitely recommend! Great location, quiet room, friendly staff
2 out of 5
by A verified traveler from Melbourne, Australia

Central to everything

Posted Sep 15, 2014
Pros: comfortable bed.
Cons: customer service at the desk. Also when checking in you have to leave either a $300 cash deposit or your credit card. Managed to get it to $200 cash
Location: Close to madison square garden, penn station and a 15 min walk to times square
Bad air conditioning. Smaller room than the photos show.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Nice secure hotel close to Penn Station.

Posted Sep 12, 2014
Pros: Proximity to Penn Station
Cons: For the price the bed could be cozier. Internet free please.
Location: Food in area wasn't high end but good. Ranged from pubs to small places for a slice if pizza. Access to transit is very good.
Pretty pricey! But your guaranteed a clean and comfortable place to launch from.
5 out of 5
Recommended
for Everyone
by A verified traveler from Surrey, England

Week in N.Y.C

Posted Sep 10, 2014
Location: Penn Station and Madison Square Gardens across the road and Macy's two blocks away
Went to New York for first time, Hotel is easy to get to from Penn Station and is central for all connections. Staff friendly and helpful, Bar staff go out of their way to help. Would definitely stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveler from From Toronto, Ontario

Wonderful Hotel!

Posted Sep 9, 2014
Pros: I liked the contemporary style mixed with the grandeur of art deco. Wonderful decor.
Cons: Maybe the price of wi-fi in the room could be reduced. $14.95 seems a bit high.
Location: Very close to Penn Station, Madison Square Gardens, Time Square, Empire State Building and more.
The hotel was just wonderful. Centrally located for my family's needs. Great service, very clean and very contemporary. The staff were very helpful and prompt. I would definately return.
2 out of 5
by A verified traveler

What else could go wrong

Posted Sep 7, 2014
Location: Convinient
Arrived evening, tried to wash up only to find water coming out of the tap BROWN, only later was not functioning, Delayed our departure the following morning becuase water was NOT working. Second night, someone triggered the Hotel Fire alarm casuing another terrible night sleep for my son and me.
3 out of 5
Recommended
for Everyone
by A verified traveler

Would say the rooms were excellent but this depend

Posted Sep 5, 2014
Likes the hotel but have to pick larger rooms as 1 bedroom are terrible
2 out of 5
by A verified traveler from london

Close to 5th Avenue but hotel very noisy.

Posted Sep 5, 2014
Room a nice size and clean, shower a bit dated. Very noisy a lot of banging above and to the side of you starting at about 3-4am in the morning. Watch out for when your checking out as they tried to say we had brought drinks and chocolate when we didn't. Rooms clean, very over priced for what you get. I personal wouldn't go back.
5 out of 5
Recommended
for Everyone
by A verified traveler from C

Great hotel in a fantastic location

Posted Sep 4, 2014
The deluxe room was very big with a king size bed and pull out queen size sofa bed and plenty of room to move about even with the bed 'out'. Three good size wardrobes & plenty of drawer space. Only downside was the very small bathroom, the shower was too small so not sure how a larger person would manage. We had to remind the staff on a few occasions that we needed extra towels as there were three of us in the room and these were always delivered quite promptly. The men who looked after the luggage were very friendly and helpful, especially Marceau. In fact all the staff were ver friendly. All in all a great hotel :)
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney Australia

Wonderful location

Posted Sep 4, 2014
Our room was larger than expected, clean and comfortable although the air-conditioning was a little noisy. The hotel's position was magnificent making it easy to explore New York and as this was our first visit to New York it was a big plus.