Ratings based on 644 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.6 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

A Symphony in gray.

Posted Oct 23, 2014
Pros: The desk staff were extremely helpful
Cons: Décor showing signs of wear.
Location: Near the family court
The trendy décor, industrial I suppose, seemed a little depressing to me like the gray rainy exterior. It made for a seamless transition from outside to inside. Of course the weather is not their responsibility. The desk staff was wonderfully helpful. On the strength of the staff my stay was quite positive
4 out of 5
Recommended
for Everyone
by A verified traveler

good location and very helpful staff

Posted Oct 11, 2014
Pros: location
had to add a couple of extra days to my stay and found staff very good
2 out of 5
by A verified traveler

Subpar at the most

Posted Sep 30, 2014
This hotel experience left much to be desired. The staff was extremely inattentive and uninterested. Since there wasn't an ice machine on our floor I went down to the lobby and asked the gentleman behind the desk where I could get some; without even looking up he responded "over there" and pointed behind his back to a cafe area.... To me, a room is a room and you get what you pay for, but hospitality is a must; something that this establishment very well lacks....
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in Brooklyn

Posted Sep 29, 2014
Everyone was very pleasant and friendly. The rooms was clean and extremely comfortable.
1 out of 5
by A verified traveler from Florida

Worse hotel for vacation

Posted Sep 29, 2014
Location: There were some construction project in the area making it even less inviting.
I was sold on this hotel for being a 4-star hotel. Instead, staying there felt more like staying at a motel: no lobby per se; badly decorated; the room was not very well designed and not very well decorated either; the corridors were too tiny and not very inviting; no real closet to hang my clothes. I was so disappointed that I didn't bother to find out if the hotel had a pool area.
2 out of 5
by A verified traveler

Over priced, underwhelming.

Posted Sep 23, 2014
Pros: Bed was fine. Nice shower head. Free coffee, which wasn't bad.
Cons: Service. Attention to detail. Eliminate the automatic charge to the credit card for damages and incidentals. A real bar and restaurant.
As someone who has traveled to NYC for business and pleasure for 30+ years, I know NY hotels are expensive and small. I've been a fan of ALoft in other cites. Nice suites and reasonable rates. The Brooklyn Aloft however managed to find that sweet spot of indifferent service, underwhelming amenities and high costs. The lack of a restaurant on premises, a lobby that resembled a 7Eleven, a "bar" that consisted of 5 stools in said 7Eleven lobby. Even little touches like construction blankets on all three of the elevators' walls added to the sense that the cliental (we guests) were not particularly appreciated. We were informed when we checked in that even though the hotel charges was fully pre-paid, my credit card would be charged $100 for "incidentals" and the charges would be reversed "within a week" once they determine there were no fees incurred or "damages to the room". I've never, anywhere in the world been charged for possible damage to a room. When, upon check out I requested a printed summary of charges, I was told, "the printer is acting up" and they would not be able to accommodate what should be an automatic service. So, yeah, a very unsatisfactory experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 5, 2014
Had a great time..Clean, comfortable. Enjoy the club on 24 floor. Breakfast was great. I will come again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Great hotel in Brooklyn with great subway coverage

Posted Sep 3, 2014
Pros: Cleanliness and close proximity to various subway lines.
Cons: Airport transfer service could be cheaper and hotel should have a water dispenser to refill reusable water bottles.
Location: Close to subway lines that take you quickly to lower Manhattan. A few subways stations south you find great restaurants.
We stayed for 3 nights over the labour day weekend to explore and enjoy NYC. The hotel was a great choice since it is modern, clean, and had everything we expected. The hotel is close to several subway lines, which makes it very easy to get to locations in Manhattan and Brooklyn. Being able to use the subway a lot really helps to enjoy NYC so factor this in as a huge plus for this hotel. The staff was very nice and helpful and we can't complain about anything. The hotel has a nice bar and offers entertainment on the weekend. From other recommendations we heard that the rooftop and lobby can get loud so we choose a room in the middle of the hotel (12th floor). We experienced no noise from the events in the hotel. Be aware that there is a construction site nearby, which could potentially be loud; due to the long weekend there was no noise and activity on the site. To be safe consider packing some earplugs (helps me to have the AC on and not be bothered by that noise).
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, Florida

Brooklyn Stay

Posted Sep 3, 2014
Pros: Fast elevators, nice front desk staff, modern room, close to public transportation. The bathroom was amazing!
Cons: Improve the air conditioner in room, clean the room a little more, and remove the body wash/shampoo containers, the bathroom door doesn't close.
Location: Close to transportation and shopping.
The hotel was extremely close to the train stop but unfortunately was close to a lot of construction. The room was on the smaller side but very modern. The air didn't work too well but it was okay for a summer night in Brooklyn. I don't like the idea that the shampoo and body wash are in a container that anyone can tamper with. It seems kind of unsanitary and gross. There was also a stain on the bed.
4 out of 5
Recommended
for Everyone
by A verified traveler from charlotte NC

Short stay

Posted Sep 2, 2014
Pros: The location and secured flooring.
Cons: Lounge area and front desk area seems a little crowded.
Location: Everything is there including the Barclay arena.
Originally from Brooklyn and wanted to be in an ideal location .. Shopping, transportation, restaurants and a short trip to the city. Hotel has everything you would need and with a decent view. I enjoyed my stay and would highly recommend this hotel and make another visit if the price is right.