Ratings based on 627 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
98% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Buffalo, NY

Location is awesome but pricey

Posted Apr 21, 2015
Pros: Clean,close to restaurants and subway, safe for walking alone at night
Cons: Showers could have a door, more hot water, drains could run faster (clogged drains, really?)
Location: Awesome mid town location - Rockefeller Center, Empire State building, St. Patricks Cathedral, Times Square - all within walking distance
I picked this hotel for it's location, which proved to be spot on. Convenient for walking to restaurants (10 minute walk to the West Side/15 minute walk to the East side), and easy access to multiple subway lines. The rooms were very clean, room service was prompt, and the staff friendly and helpful - especially with subway/directions. The reason for only three stars is the shower leaked (who wants to mop the floor after each shower?), hot water was not always available or just kicking in at the end of my shower (really annoying), and the price. The hotel is nicer than a standard Hyatt, but were it not for it's prime mid town location, for me, the room/amenities wouldn't justify the price.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom ジャカルタ

5番街に面した近代的なホテル

Posted Apr 20, 2015
Pros: どこへ行くにも便利、ホテルの清潔度、部屋の快適さ
Cons: 部屋に収納がもう少しあったらいいと思う。
昨年も宿泊し、快適だったので今年もこのホテルを選びました。 スタッフが、チェックイン時にお帰りなさい、と声をかけてくれました。 NYには何度も行き、色々なホテルに滞在してますが、金額に見合ったサービスを提供してくれるホテルだと思います。買い物、ミュージカル等、徒歩で行けますし、地下鉄駅も近くて便利です。朝食なしでしたが、ロビーで朝はスナックにコーヒー、夕方はワインがフリーでいただけます。 部屋の冷蔵庫内のアルコール以外のドリンク、スナックもフリーです。次回もこのホテルを利用したいと思います。
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Norwich, UK

Great City Experience

Posted Apr 20, 2015
Pros: The complimentary coffee and wine were a nice touch and meant that the hotel lobby was busy.
Cons: The odd staff/ lobby check-in was a little awkward but an interesting spin on getting help and once you worked out what was going on it was easy.
Location: The proximity to Grand Central meant the whole city was within reach. The central library and times square were a very easy walk.
On arrival the staff went out of their way to help, from recommendations to restaurants to directions to landmarks. They even marked up a city map with some alternative attractions for us to check out. The bar and restaurant were great and the food excellent. The rooms were spacious and clean, the other half particularly liked the large bathroom and walk-in shower.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 10, 2015
Very friendly staff! Great customer service. Would definitely go back there next time we are in New York.
5 out of 5
Recommended
for Everyone
by A verified traveler

one of the best stays ive had in new york

Posted Mar 30, 2015
the rooms were clean and modern, with high ceilings and great bathrooms. this was a 100/100 experience
5 out of 5
Recommended
for Everyone
by A verified travelerfrom The Woodlands, TX

Right in the heart of Manhattan.

Posted Mar 24, 2015
The Andaz is a great hotel for people who want to escape the large convention hotels. The rooms, especially the bathrooms, are large by Manahattan standards. Service is top-notch. They always make you feel welcomed and appreciated.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Texas

Very nice hotel within walking distance of a lot

Posted Mar 22, 2015
Staff very helpful and accommodating while we were in NYC!!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel très bien situé

Posted Mar 18, 2015
Pros: Wifi et boissons du mini bar gratuit. Situation idéale. Tailles des chambres
Cons: Demander un prix décent pour le petit déjeuner.
Location: En plein dans la 5 th avenue, à 10 min de Times square et une petite vingtaine de minutes de central park.
Chambre spacieuse avec boissons non alcoolisées offertes. Hotel très bien situé en face de la bibliothèque nationale et proche des autres centres d'intérêt. Gros bémol pour le petit déjeuner qui est excessivement cher. Accès wifi gratuit. Bref, j'y retournerai.
5 out of 5
Recommended
for Everyone
by A verified traveler

Location, location, location

Posted Mar 9, 2015
The hotel is right in the centre of Midtown, close to Times Square but a little away form the hubub. The restaurant is excellent, the staff friendly, the rooms very clean and updated, the gym is great and it is delivers value for its price. No complaints.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel,

Posted Feb 27, 2015
The hotel was great. The room was extremely nice and the free minute bar was muchh appreciated. Only snag was front desk was efficient but less than friendly.