Ratings based on 311 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
87% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

Acceptable

Posted Jul 14, 2015
Pros: Close to where my daughter lives
Cons: They are renovating so that will be an improvement
Location: Great location near Subway into Manhattan, Nice restaurants close by, I think the area is terrific
Hotel is under renovation. It is located around the corner from my daughter so I plan to stay there when I visit. The room was new,clean and comfortable. When all the renovations are complete, it will be nice. One item you may want to think about is the glass shower doors. They don't roll smooth.
5 out of 5
Recommended
for Couples
by A verified traveler

Most pleasantly surprised

Posted Jul 14, 2015
The staff were like your aunts and uncles, and grandma making you feel at home and taking care you us...from the valet to directions to check-in and check-out. When checking out we had to leave about 20 minutes prior to the free breakfast becoming available. The morning staff insisted we get food to go from their breakfast ...giving us coffee, warm fresh New York bagels, cream cheese, and fruit...plates and napkins were provided as well. The room was clean and comfortable. The hotel overall was clean. Good neighborhood, subway was only 2 blocks away, and good old fashion New York style bodegas within 2 blocks. The location is not ideal for a long NYC tourist stay. But for the savings its worth taking the subway into Manhattan. I would stay here again without question if the location fit for the purpose of my stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Manorville, NY

Standard hotel - decent place

Posted Jun 24, 2015
Needed to stay in Bay Ridge close to Shore Road promenade and this hotel served the purpose. Valet was nice and car was returned without any issues. Rich at front desk was helpful in recommending nearby places to eat. Room was very clean and comfortable. Would stay again if I needed to be in the area. Loved 3rd Avenue- great little markets, coffee shops and restaurants. Definitely check out Tie Dye Pig on 3rd at 91st. If you like craft beer- great selection. Didn't eat there as we stopped someplace else prior to finding TDP and were very disappointed to have done so. Owner\chef, William, was very welcoming and knowledgeable about beers and you can tell has a passion for his food. Gave us a free sample of the bacon appetizer to nibble on with our beers- delicious! I'd come back to Bay Ridge and stay at the Gregory BW just so I could go back to Tie Dye Pig!
2 out of 5
by A verified traveler from Boston

Ok if you have to be in this section of Brooklyn

Posted Jun 18, 2015
Pros: it was in the location that I needed to be in
Cons: it is clean enough. nothing really. I have stayed here before so my expectations are low.
Location: I was here for family so I don't know
I find it to be expensive for what you get. I would not choose to stay here, but I needed a place right in this neighborhood. front desk folks are pleasant. There were a lot of tourists so the breakfast room was packed and there were not enough tables and chairs.
Comment from Hotel Management
Jun 30, 2015 by Ellen Thomas, Hotel Management
I am sorry that you did not have a pleasant experience here with us in the Best Western Gregory Hotel. I also want you to now that we are under construction to bring the breakfast area up to the first floor where there will be much more room for our guests as we have been usually sold out which is the reason for the crowded areas. I do hope you will come back to the hotel as we have tried very hard to accommodate our guest with the newly renovations of all of our rooms and now are in the process of renovations of all the common areas. Thank you again. Ellen Thomas Sales
5 out of 5
Recommended
for Everyone
by A verified traveler from Newtown Suare, PA

Friendly clean hotel

Posted May 30, 2015
Pros: helpful staff clean room & bathroom breakfast
Cons: hotel to have their own parking lot instead of nearby public lot
Location: excellent variety of shops & diverse restaurants/eateries public transit availability both subway and buses, and cabs
All hotel staff were helpful and gave service with a smile! The complimentary breakfast was diverse and delicious
4 out of 5
Recommended
for Everyone
by A verified traveler from new york

Nice hotel

Posted May 25, 2015
Clean hotel, good location. Our room had no fridge, no bible and the door lock didn't operate properly but it was a short stay
Comment from Hotel Management
Jun 30, 2015 by Ellen, Hotel Management
Thank you so much for taking this survey. Without your comments we would have no idea what our guests like and dislike. The locks on the door are dead bolts so I am not sure which lock you had meant. But we did send someone up to check on your previous room. Usually we do have bibles in the rooms but perhaps the guest that was in the room prior to you needed it, I do apologize for that. Again tank you for your time and insight. Sincerely, Ellen Thomas.
3 out of 5
Recommended
for Everyone
by A verified traveler from k

Posted May 19, 2015
Frokost foregår på papp, henger vel med at det er billig i forhold til andre i nærheten. Airconditionen lager mye støy, så mye at det er vanskelig å sove med den på. Pluss fordi det ligger 2 minutters gange til metroen!
1 out of 5
by A verified traveler from new york city

Dirty room/ great location

Posted May 16, 2015
Hotel located in heart of Brooklyn. Very convenience, a lot of shops and restaurants. however, hotel looks clean but actually very dirty. The cleaning team did not do their job and cause ton of Ants in my room. I had to evacuate from the room because I cannot sleep in such condition. Ants were all over the bathroom and the room too.
Comment from Hotel Management
Jun 30, 2015 by Ellen Thomas, Hotel Management
I am truly sorry that you had such a bad experience here in the Best Western Hotel and hope that you will return. We have never before had an ant problem and hope never to again. We did have all the rooms exterminated on the floor much more than we normally do. The problem has been corrected and please feel that we have corrected the problem. If you need any assistance in the future please feel free to contact me and I will be more than happy to help you. Again please except my apology Sincerely Ellen Thomas Sales
4 out of 5
Recommended
for Everyone
by A verified traveler from Brooklyn, NY

Great Hotel

Posted May 10, 2015
The Hotel stay was awesome, no problems at all, staff was very friendly, courteous and extremely helpful. Please be advised that PARKING TICKETS ARE RAMPANT IN THIS AREA. THERE IS NO PARKING WHATSOEVER IN THIS SECTION OF BROOKLYN UNLESS YOU DRIVE AROUND FOR HOURS, OR PARK 17 BLOCKS AWAY FROM THE HOTEL. I parked in the Hotel "Loading Zone" for 2 minutes to take a piece of equipment to my room and came back to a $125 parking ticket! Or you can try to navigate the multiple cryptic NO PARKING signs. "METERED" PARKING METERS DON'T WORK ON MOST BLOCKS. Or you can just give up and get a $125 parking ticket.
5 out of 5
Recommended
for Everyone
by A verified traveler

CLOSE TO THE BEST OF BROOKLYN and NY CITY

Posted May 7, 2015
Pros: comfortable, safe area
comfortable, nice breakfast, staff very helpful, valet parking available for a fee