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Reviews of Best Western Jamaica Inn

2.5 out of 5
Best Western Jamaica Inn
8707 Van Wyck Expy, Briarwood, Jamaica, NY

Reviews

7.2

Good

Rating 10 - Excellent. 302 out of 1001 reviews" "
Rating 8 - Good. 295 out of 1001 reviews" "
Rating 6 - Okay. 156 out of 1001 reviews" "
Rating 4 - Poor. 121 out of 1001 reviews" "
Rating 2 - Terrible. 127 out of 1001 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mariano

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well maintained .
Stayed 3 nights in Apr 2024

2/10 Terrible

Aravinth Raj, SOUTH WINDSOR

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Drain was not working in the sink. Pathetic experience and cleanliness was not good.
Stayed 1 night in Apr 2024
Response from rt on Apr 10, 2024
Thank you for your feedback. Did you call the front desk about the problem? Because I sent the maintenance person to check it. You just have to step the tub stopper to open it again.

4/10 Poor

Antonio

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Its not easy to bring baggage up the stairs and had to give them a credit card to sacure the key it made no sence
Stayed 1 night in Apr 2024
Response from rt on Apr 9, 2024
We do apologize for any inconvenience. Credit card is for incidentals.

2/10 Terrible

Fuoadh

Disliked: Property conditions & facilities
Two dirty
Stayed 1 night in Apr 2024
Response from rt on Apr 9, 2024
Thank you for your feedback. We are having a renovation.

2/10 Terrible

AHSAN

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very dirty hotel - should not be listed in Expedia - don’t know why Best Western allows this place to run in thier brand!
Stayed 1 night in Apr 2024
Response from rt on Apr 9, 2024
Thank you for your feedback. We do apologize for any inconvenience that you encounter during your stay.

2/10 Terrible

Maegan

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property at the time of my visit was and probably still is under construction. There is a note in the lobby notifying visitors of noise due to the remodeling. The hallways and rooms are also under construction. My room had falling paint onto my pillow and the ceiling had water damage. The tub had mold and was dirty inside. The floor of the room was rough to walk on. The room was stripped bare, and it did not look like the pictures of a nice comfy hotel room. It looked as if it was abandoned, and someone stumbled upon the room and decided to put a bed and tv inside. The window could not lock and the blinds barely covered the window.
Stayed 4 nights in Mar 2024
Response from GM on Apr 4, 2024
GreetingsOn behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at 718-291-7500.Sincerely,Rey TorresGeneral ManagerBest Western Jamaica Inn

4/10 Poor

Farooq

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Tub had mildew it was really slippery mattress coils were so uncomfortable and gave me back ache
Stayed 3 nights in Mar 2024
Response from GM on Apr 4, 2024
GreetingsOn behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at 718-291-7500.Sincerely,Rey TorresGeneral ManagerBest Western Jamaica Inn

2/10 Terrible

Philips

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was noise allthrough my stay. I the note stated they had construction going on in the building and it ends at 5pm. They didn't finish until 7pm. It was loud and right above my room. I wasted my $165 for one night.
Stayed 1 night in Apr 2024
Response from GM on Apr 4, 2024
GreetingsOn behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at 718-291-7500.Sincerely,Rey TorresGeneral ManagerBest Western Jamaica Inn

8/10 Good

Giovanni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Lisa

Liked: Staff & service
Okay for a one night stay.
Stayed 1 night in Mar 2024

4/10 Poor

Angie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from rt on Mar 26, 2024
We apologize for not meeting your standard.

2/10 Terrible

Dipikaben

Business traveler, Traveled with family
Disliked: Staff & service, amenities
Front desk was very Rude.
Stayed 2 nights in Mar 2024
Response from rt on Mar 23, 2024
Thank you for your feedback. We apologize on your experience.

8/10 Good

Georgia

Stayed 1 night in Mar 2024

6/10 Okay

Qhubekani

Like this place for close proximity to subway station.Easy if going shopping
Stayed 1 night in Mar 2024

8/10 Good

cell

Liked: Cleanliness, staff & service
Paint, just paint the ceiling.
Stayed 1 night in Mar 2024

8/10 Good

Dr. Emmanuel

Liked: Staff & service
They are doing construction
Stayed 2 nights in Mar 2024

2/10 Terrible

Max

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Light in bathroom was motion activated but turned on every hour whenever the elevator reached the floor. Our floor was the “cellar” floor, which you can randomly get with King room bookings. Our window looked up to out of a grate like a prison.
Stayed 1 night in Mar 2024
Response from rt on Mar 17, 2024
Thank you for your feedback. We'll make sure to address your feedback with our team moving forward.

6/10 Okay

Michael

Traveled with family
Liked: Staff & service, amenities
Always room for improvement
Stayed 2 nights in Mar 2024

2/10 Terrible

Edwinr_

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from rt on Mar 14, 2024
We do apologize for any inconvenience you encounter.

4/10 Poor

Rosalyn

Stayed 1 night in Mar 2024
Response from rt on Apr 9, 2024
We do apologize for not meeting your expectations.

10/10 Excellent

James

Traveled with family
Restaurants within walking distance. Room was clean. Front desk service was excellent.
Stayed 1 night in Mar 2024

10/10 Excellent

Ramrattie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here cause of the parking
Stayed 1 night in Mar 2024

8/10 Good

Ruth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I was very satisfied….considering what I paid for the booking. I had no complaints. The property was nice room very neat/clean my flight got cancelled and so I went in very early like 11am the front desk staff listened to my dilemmas and allowed us to check in 3.5 hours b4 check in hours. Very pleasant day and night there. A little construction was happening next door to our room but was my husband and I were too tired for it to bother us. Recommend
Stayed 1 night in Mar 2024

8/10 Good

Melinda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, quiet, and the staff were friendly.
Stayed 1 night in Feb 2024

2/10 Terrible

khalid, san antonio

Stayed 1 night in Mar 2024
Response from rt on Apr 4, 2024
We apologize that you didn't meet your standard.

6/10 Okay

Bradley

Liked: Staff & service
OK for the area. Management was very helpful.
Stayed 4 nights in Feb 2024

2/10 Terrible

Kathy

Stayed 1 night in Feb 2024
Response from rt on Mar 25, 2024
we apologize for not exceeding your expectations.

10/10 Excellent

jacques

Stayed 5 nights in Feb 2024

10/10 Excellent

Bratislav

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Danielle

Liked: Cleanliness, staff & service, amenities
Cool spot. Will be back 👍
Stayed 2 nights in Feb 2024

10/10 Excellent

Garnett

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous staff
Stayed 4 nights in Feb 2024

8/10 Good

Lorenzo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thr location was conveniently located to the airport
Stayed 1 night in Feb 2024

8/10 Good

Georgia

Traveled with family
Liked: Cleanliness, staff & service
Parking available breakfast accommodations good
Stayed 4 nights in Feb 2024

8/10 Good

Youke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

gairy

Liked: Staff & service
Customer service was willing to assist
Stayed 1 night in Feb 2024

8/10 Good

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
I always stay at this hotel when I’m in Queens
Stayed 1 night in Jan 2024

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient
Stayed 2 nights in Feb 2024

10/10 Excellent

Dion

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Feb 2024

10/10 Excellent

Akram

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 4 nights in Jan 2024

4/10 Poor

Dhanwanti

Disliked: Staff & service
I had a horrible check in experience,I was sent to a room with a guest in it already,when I walked in it was smelling high of weed and I paid for non smoking .
Stayed 1 night in Feb 2024
Response from rt on Feb 5, 2024
I do apologize for the incident.

8/10 Good

doteh

Liked: Cleanliness, amenities
Overall it was good excepted the non flexibility on the late check out.
Stayed 4 nights in Jan 2024

6/10 Okay

Brenda

Disliked: Staff & service, amenities, property conditions & facilities
Staff couldn't provide me with a printed receipt - disappointing. Nothing healthy about the breakfasts - only white bread, sweet pastries and juices full of sugar. Appreciated the fitness room.
Stayed 3 nights in Jan 2024
Response from rt on Jan 29, 2024
The receipt should be coming from expedia because you pay them and they pay us.

4/10 Poor

Arthur

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Upon checking in the room. There was wet paint on the bathroom door. Damaged my clothing.
Stayed 1 night in Jan 2024
Response from rt on Jan 26, 2024
we do apologize for your experience.

10/10 Excellent

Candice

Stayed 1 night in Jan 2024

2/10 Terrible

Angel

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Run from making a reservation in the western Inn hotel 🏨 Very nosy and lots of construction going on.. NO SLEEP
Response from rt on Jan 26, 2024
We do not have any construction in the hotel. We finished last Saturday January 20.

10/10 Excellent

Zoepa

Stayed 1 night in Jan 2024

10/10 Excellent

Chy

Stayed 1 night in Jan 2024

8/10 Good

Kelvin

Traveled with partner
Stayed 2 nights in Jan 2024

10/10 Excellent

Ziad

Stayed 1 night in Jan 2024

10/10 Excellent

Ricardo

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
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