Ratings based on 969 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
73% of guests recommend
3.4 Room cleanliness
3.3 Service & staff
3.1 Room comfort
3.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Our Stay at Best Western Plus Presidential

Posted Sep 26, 2014
Pros: Location was great; clean and well- taken care of.
Cons: It would be nice to have a larger room, but given that it would take taking down walls and combining two rooms into one, not much more can be said.
Location: 48th & Broadway - right in the heart of Times Square and the theater district. Excellent location
Our stay at the hotel was fine. We found the room to be very small, but clean and the location was excellent. Hotel computer was difficult at times to access our sites, but with help from the staff it worked out just fine. The hotel lower level bar was nice to have a nightcap at during our stay with relatives.
2 out of 5
by A verified traveler

Good hotel for one night.

Posted Sep 24, 2014
This hotel would be ok if you were in NYC on a tour and spending a night or two. Unfortunately, my daughter and I were in town for 5 nights. The double bed in the 100 sf room had no fitted sheets-consequently we rolled up in them when we tossed and turned, the AC was noisy and really didn't work, our view out the window was of a brick wall, and we had to close the door to turn around in the bathroom--with no proper lighting for the mirror. The elevators were miniscule and slow, and the meager buffet breakfast was not complimentary-and overpriced. On the good side; in the heart of theatre district and Times Square--relatively cheap-for NYC prices
4 out of 5
Recommended
for Everyone
by A verified traveler from New York City

great location

Posted Sep 23, 2014
Pros: central location, clean rooms, quiet rooms - we couldn't hear our neighbours at all
Cons: some drawers in the room would have been helpful
Location: restaurants, shopping, theaters, sight seeing tours, shopping, times square - everything
i was in NYC for the first time. The hotel was at a perfect location, the staff was quick to answer all questions and provide great service
3 out of 5
by A verified traveler from new york new york

Close to times square

Posted Sep 22, 2014
Pros: See heading, close to Times Square and broadway
Cons: Size, colour scheme, service
Location: It's in manhatten
That is about as good as it gets. The purple colour scheme is disturbing. You couldn't swing a cat in the room for something that is not cheap
5 out of 5
Recommended
for Everyone
by A verified traveler

Night on the town

Posted Sep 15, 2014
Found the hotel on expedia. Excellent location, convenient to everything. Without asking we were upgraded to a suite. We would certainly go back again
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to Time Square and subway station

Posted Sep 15, 2014
Pros: close to everything - restaurants, grocery stores and subway
Cons: AC - definitely required but please have it changed to a newer model. WAY TO NOISY
Location: Time Square and the subway can bring you anywhere you want !
AC was very loud. Woke up a few times thinking someone was in our room
3 out of 5
Recommended
for Everyone
by A verified traveler from Costa Rica

Great location, small rooms

Posted Sep 14, 2014
The hotel is a good choice if you don't mind the tiny rooms, it has a great location, one block for Times Square and several subway stations just two blocks away. Is close to go shopping and even you can go to Central Park walking. Several broadway theaters pretty close. The hotel looks old, needs some paint and fixes on the roof, has water stains, elevators are old, slow and the hotel stuff use them to take out the garbage! There is always trash in front of the hotel. - if you want it just to sleep is a good choice.
1 out of 5
by A verified traveler from london

Avoid

Posted Sep 1, 2014
very disappointed even more by management, very aggressive and telling point blank i was a liar when i told them that there room pictures are not matching the reality ! A real disgrace ! The only positive action is that accept to pay me back
3 out of 5
Recommended
for Everyone
by A verified traveler from New Zealanc

Great Location

Posted Aug 26, 2014
Pros: Friendly front Desk Staff
Cons: D├ęcor especially on our floor very dark old wallpaper in hallways
Location: Excellent Location for On Off Buses, Broadway , Central Park, Restaurants, interesting market not far away.
This hotel is so handy to great restaurants and bars, Central Park and theatres. Lovely to be able to walk such a short distance to Broadway.
3 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Ontario

Minutes from Times Square.

Posted Aug 18, 2014
Pros: The location.
Cons: Some staff did not treat us well. No smile, no politeness, I did not feel welcome and Room cleanliness.
Location: Location is great, very close to Times Square.
I called the hotel several weeks prior to arriving requesting a refridgerator. Upon my arrival, the hotel clerk advised me that it one would be provided. The following day, still no fridge and I followed up again. Same answer, one will be provided. On the third day they assured me that one would be brought to my room. Well, this was not the case, when I questioned them again they advised they didn't have one for me. What upset me is that the hotel staff didn't bother to let me know. Also, room is very cramped, I was lucky to fit my luggage in the room. Room cleanliness should be improved the light switches were discusting.