Ratings based on 965 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
73% of guests recommend
3.4 Room cleanliness
3.3 Service & staff
3.1 Room comfort
3.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Night on the town

Posted Sep 15, 2014
Found the hotel on expedia. Excellent location, convenient to everything. Without asking we were upgraded to a suite. We would certainly go back again
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to Time Square and subway station

Posted Sep 15, 2014
Pros: close to everything - restaurants, grocery stores and subway
Cons: AC - definitely required but please have it changed to a newer model. WAY TO NOISY
Location: Time Square and the subway can bring you anywhere you want !
AC was very loud. Woke up a few times thinking someone was in our room
3 out of 5
Recommended
for Everyone
by A verified traveler from Costa Rica

Great location, small rooms

Posted Sep 14, 2014
The hotel is a good choice if you don't mind the tiny rooms, it has a great location, one block for Times Square and several subway stations just two blocks away. Is close to go shopping and even you can go to Central Park walking. Several broadway theaters pretty close. The hotel looks old, needs some paint and fixes on the roof, has water stains, elevators are old, slow and the hotel stuff use them to take out the garbage! There is always trash in front of the hotel. - if you want it just to sleep is a good choice.
1 out of 5
by A verified traveler from london

Avoid

Posted Sep 1, 2014
very disappointed even more by management, very aggressive and telling point blank i was a liar when i told them that there room pictures are not matching the reality ! A real disgrace ! The only positive action is that accept to pay me back
3 out of 5
Recommended
for Everyone
by A verified traveler from New Zealanc

Great Location

Posted Aug 26, 2014
Pros: Friendly front Desk Staff
Cons: D├ęcor especially on our floor very dark old wallpaper in hallways
Location: Excellent Location for On Off Buses, Broadway , Central Park, Restaurants, interesting market not far away.
This hotel is so handy to great restaurants and bars, Central Park and theatres. Lovely to be able to walk such a short distance to Broadway.
3 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Ontario

Minutes from Times Square.

Posted Aug 18, 2014
Pros: The location.
Cons: Some staff did not treat us well. No smile, no politeness, I did not feel welcome and Room cleanliness.
Location: Location is great, very close to Times Square.
I called the hotel several weeks prior to arriving requesting a refridgerator. Upon my arrival, the hotel clerk advised me that it one would be provided. The following day, still no fridge and I followed up again. Same answer, one will be provided. On the third day they assured me that one would be brought to my room. Well, this was not the case, when I questioned them again they advised they didn't have one for me. What upset me is that the hotel staff didn't bother to let me know. Also, room is very cramped, I was lucky to fit my luggage in the room. Room cleanliness should be improved the light switches were discusting.
3 out of 5
Recommended
for Everyone
by A verified traveler

Great location.

Posted Aug 16, 2014
Close to subway stations. Walking distance to Times Square.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel walking distance to theaters.

Posted Aug 9, 2014
Nice place. Small room but overall nice stay. Close to theaters.
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, BC

Will definitely return!

Posted Aug 4, 2014
Pros: Location
Cons: Noise between rooms/hallway
Location: Broadway theatres, Times Square, Shopping, Central Park, Restaurants, Parks, Waterfront, subway - everything within a 20 minute walk
My daughter and I stayed here for 5 nights at the end of July. Location is mere steps to Times Square and Broadway theatres and as we were mainly there to see Broadway shows it was perfect. Walking distance to everything, even Central Park. We had a room with 2 twin beds, the room was a bit dated, and the pictures of JFK and Jacquie were a bit odd, but we weren't there to spend time in our rooms, so it suited us fine. My only concern would be that the walls were very thin. We had no neighbours for our first 3 nights but could here people chatting next door very clearly on our last 2 nights. They weren't loud and were quiet during the night so we were lucky that way. All in all, as its a less expensive option in the heart of the action, we didn't expect luxury and didn't get it. Its a great hotel, location and beds were super comfortable. We will definitely stay here again when we return to NYC, which we hope will be soon!
2 out of 5
by A verified traveler

Posted Jul 31, 2014
Cons: Try to make certain your toilets do not overflow into the room.
Location: Great
The toilet overflowed into the room.(#1029) The Hotel said tough luck there are no available rooms. Next morning (7/31) desk clerk offered 3 comp breakfasts and then we discovered we were charged $25! Great location but Gen Manager needs to give front desk staff more authority when a guest stay is made unihabitable due to hotel.