Ratings based on 1,143 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
97% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified travelerfrom Madrid

bien situado

Posted Mar 2, 2015
Muy cerca de times squere. Buena oferta. Fuera de oferta me pareció caro.(Tuve que alojarme otro día por cancelación de vuelo)
4 out of 5
for Everyone
by A verified travelerfrom UK

Excellent position for seeing the sights

Posted Mar 2, 2015
Pros: Great holiday. Rooms lovely and warm despite -15C outside
Cons: Somewhere to hang coats.
Location: Great for Times Square, Empire State Building, Macy's, food and subway to rest of city a block away.
Great holiday. Rooms lovely and warm despite -15C outside
5 out of 5
for Everyone
by A verified travelerfrom Palma de Mallorca

Fantástica relación calidad precio

Posted Mar 1, 2015
Pros: La situación, a 5 min de Times Square, y todo en general
Cons: Muy pocas cosas, dan un servicio perfecto
Location: Times Square y todos los teatros están a 5 minutos andando. La calle es muy tranquila.
El hotel se ajusta perfectamente a lo que está anunciado en la web, incluso nos encontramos con detalles que ni esperábamos. Las habitaciones, perfectas, con todo lo necesario para pasar una estancia perfecta. La cocina, muy bien equipada, todo nuevo. El personal, muy simpático. El servicio gratuito de lavandería, genial para los que se quedan muchos días. Funciona de maravilla. El café y té gratuito en el hall del hotel, un detalle muy agradable.
5 out of 5
for Everyone
by A verified travelerfrom Boston

A bargain!

Posted Feb 25, 2015
Pros: staff, location, price
Cons: bellmen seemed like they were asked to do too much. it's a busy place, they need help. they work very hard.
Location: easily walkable to everything.
By New York standards, the room was very spacious. Great amenities. Great location. A bit noisy, but nothing that would keep me from booking there again. The staff was incredibly friendly and helpful.
5 out of 5
for Everyone
by A verified travelerfrom Texas

Amazing staff

Posted Feb 23, 2015
Pros: Friendly, hard working, conscientious staff!
Location: Great location in the garment district, walking distance to Times Square and the theatre district.
The staff at this hotel was young but so very friendly and conscientious. We asked for a wine opener to be brought to our room, about 10 minutes after our request the front desk called and asked if we had received it yet. They said they would follow up and it was brought up within 5 minutes. The front desk clerk called back a second time to make sure we had received it. We haven't experienced that type of service even at 5 star hotels in a long time.
2 out of 5
by A verified travelerfrom Cherry Hill, NJ

Politely unhelpfu staff!

Posted Feb 23, 2015
Pros: The hotel is walking distance to time square and the room was clean.
Cons: The front desk definitely could be more helpful. I felt they made no real effort to assist us while we were there.
Location: It's two blocks from time square.
When we arrived at the hotel we sat outside for fifteen minutes waiting for the valet who was simply standing in front of the hotel. I got out of my car and asked him for assistance and he explained that the two cars sitting directly in front of the would have to move before he could help me. I waited five more minutes for one of the cars to move so that I was then in front of the hotel and still no one helped me. I again got out of my car and went inside the hotel. I checked in and again asked for help with valet parking and finally someone came out to help me. Upon checking in I asked for extra towels and a blanket, I called after about an hour to verify they were sending them and by 5am I still did not have them. I called again and they finally brought them up about twenty minutes later. The front desk was politely unhelpful when asked any questions. The did not know anything nor did they try to find out anything (ex. local restaurants, taxi service) It was freezing rain outside and they suggested we walk a block down and search for a place to eat and we could get try to hail a cab there as well. They were not at all customer friendly and made me feel that they did not want to be bothered after check in. The only positive was that they did give us a 2pm late check out. The hotel itself was fine, very compact rooms, but clean and walking distance to time square. I would not stay here again nor would I recommend this hotel to anyone.
4 out of 5
for Everyone
by A verified travelerfrom Canada

Nice hotel close to everything

Posted Jan 26, 2015
Pros: Hotel was clean. Staff were great; very helpful. Location was also convenient.
Location: Lots of great restaurants...especially the Japanese one directly across the street. Short walk to Times Square and Madison Square Gardens.
Great experience. Great time in New York. Would definitely recommend this hotel
5 out of 5
for Everyone
by A verified travelerfrom Charlotte, NC

Great location! Great hotel for extended stay!

Posted Jan 25, 2015
Pros: The "check-out" lockers and the nice staff!
Cons: n/a
Location: Great location! Within walking distance of Metro, Times Square and great restaurants!
The staff was very accommodating. They were nice and addressed our needs immediately. The kitchen was a perfect thing to have because we were staying for a week. I am very picky about cleanliness of hotels. This was a VERY clean hotel!
4 out of 5
for Everyone
by A verified travelerfrom Australia

Nice, but.......

Posted Jan 24, 2015
Pros: Staff, location, laundry.
Cons: Gym, kitchenware, vanity in the bathroom, wardrobe space in some of the rooms.
Location: Times Square!!
I stay at this hotel regularly, and so nothing that I describe is a deal breaker. 1. Kitchenware. Very basic and no dessert spoons. Ever. 2. Lifts. Sometimes only one lift, even no lifts. They seem to have ongoing issues. 3. Gym. Small, poorly equipped. No more than 2 guests at a time to be useful. 4. No in-house dining. 5. Rooms are 'cosy' and starting to be a little tired, here and there.. 6. Nowhere to place toiletries except over the toilet bowl. Risky. During my last stay the hanging space in the wardrobe was miniscule. Really small. In fairness, this is not a problem common to all rooms. I visit on business with suits to hang up. No chance. They could not provide mobile hanging arrangements. On the plus side, the staff are friendly, location is great, super laundry, and it sort of feels homely, in spite of the criticisms I raise above..
1 out of 5
by A verified traveler

Not happy at all

Posted Jan 11, 2015
Not a good experience at all. Service was horrible.