Ratings based on 443 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
99% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Iowa

Great Hotel - best service

Posted Jun 9, 2015
Pros: Service
Location: Great central location.
Very close to TSquare but I would say very quiet for its location. You are still Close to the action so there can still be some noise but I think that is going to be the way in most places in New York unless you're 20 stories up. The service and little perks are what makes this hotel stand out. Everyone is very attentive and always trying to go the extra mile. Really enjoyed coming to the lounge for happy hour on a few of the days for a glass of wine.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

The perfect New York Hotel

Posted Jun 2, 2015
Pros: Everything! We have stayed at large hotels in Manhattan but don't think this one can be beaten.
Cons: Don't change a thing.
Location: Times Square is on your doorstep, Broadway theatres are a few minutes minutes walk away.Take the subway a couple of minutes walk and see Manhattan.
The Casablanca Hotel is ideally situated in Times Square a couple of minutes walk to one of the main subway stations connecting you to the whole of Manhattan. After a busy day looking at the amazing sights it is a haven of peace and quiet having approximately 40 odd bedrooms. The staff are wonderful really friendly, even asking as you go out if you would like water to take with you.
4 out of 5
Recommended
for Everyone
by A verified traveler from London, England

An oasis of calm

Posted May 29, 2015
Pros: Calm clean inviting atmosphere
Cons: It would be nice if the rooms were bigger and the air con not so loud, but we were glad we had it, heat wave out side.
Location: Did i mention it's right off Times Square?
First time in New York. Couldn't have asked for a more central hotel. It's about 4 doors down from Times Square. Ok, so the room (306) isn't the biggest, but it's just off Times Square. The hotel itself is clean and tidy and the staff are by and large a credit to them (only let down by the night shift that didn't call us at 02:30 for our wake up call as arranged; he did apologise at 03:00 when he called but that's late and we had a plane to catch...). Loved the decor, like something out an old movie, but comfortable and would definitely stay there again. They really do make you feel welcome, and did i mention it's just off Times Square?
5 out of 5
Recommended
for Everyone
by A verified traveler from Birmingham

Brilliant

Posted May 25, 2015
Great position. Lovely staff. Free wine in the evening. Go for it.
5 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

Quintessential NYC experience

Posted May 14, 2015
Pros: Everything. It had character, was friendly, well situated, and clean. We liked the free breakfast and the cheese and wine at 5pm too!
Cons: Nothing.
Location: It was right next to Times Square and withing walking distance of the Empire State building, Central Park, the Chrysler building, Fifth Avenue etc.
This is a lovely hotel which is extremely well situated and has very helpful staff who really seem to take apride in their hotel. We had a wonderful experience here and will certainly be back.
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Best Hotel, best location to Times Square

Posted May 11, 2015
Pros: Everything.
Cons: Doesn't need any improvement.
Location: It was very central in New York, we walked to a lot of the main things, Empire State Buildimg, Rockefeller Centre, Madam Tussauds and just out the fro
This was an excellent hotel, we couldn't have been happier. The staff could not be more helpful. I would recommend it to everyone.
5 out of 5
Recommended
for Couples
by A verified traveler from South Africa

Welcoming and convenient.

Posted May 5, 2015
Pros: Everything!
Location: Around the corner from Broadway and all it has to offer
Our stay at Casablanca exceeded our expectations. Situated within easy walking distance of everything we wanted. Staff very welcoming and helpful, without exception. The light breakfast is well presented and the evening cheese and wine, was certainly a hit for us. The room was spacious with a very large bathroom, with all the amenities and towels to satisfy the fussiest of guests.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Broadway visit

Posted Apr 30, 2015
Location: Times Square, Broadway theatre
Husband and I went to NYC to see our daughter debut in a Broadway play. The hotel was walking distance (a few blocks away) from Broadway theatres. and Times Square. The hotel had a lovely European flair to it, the room, the ambiance, the diversityof the staff who worked there. Hotel had a "café" on 2nd floor with coffee, tea, water and snacks available 24 hours, continental breakfast and happy hour. We loved all of this but we have to mention that the THE CUSTOMER SERVICE OF THE STAFF could not be beat. Highly recommend. Will stay again.
5 out of 5
Recommended
for Couples
by A verified traveler from Upstate NY

Great hotel near theatre

Posted Apr 23, 2015
Pros: Staff, amenities in room, location
Cons: Nothing
Location: Heart of theatre district and Times Square. You can walk everywhere
Hotel staff was very accommodating. Complimentary breakfast was great and afternoon cookies and evening wine & cheese was an added bonus. Room was very nice size and laid out very well for a NYC hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Devon, UK

Very relaxing

Posted Apr 17, 2015
Calm, relaxing and friendly atmosphere in the heart of a very busy city.