Ratings based on 248 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
99% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel very close to Times Square

Posted Sep 23, 2014
Pros: The incredible service provided by the hotel staff.
Cons: The plumbing. The toilet tends to flush a bit slow & the water backs up a bit in the tub when taking a shower.
Location: Awesome location only steps from the heart of Times Square. Also a lot of theaters are close by.
The Casablanca hotel is all you would hope for in a New York hotel. The hotel lobby is inviting, the room very clean with a comfortable bed, and a nicely appointed bathroom. The hotel staff is very friendly & all of them are more than willing to help with any questions/needs one has about New York. The service here is absolutely wonderful. Also, the hotel is very close (only steps away) from the heart of Times Square & within walking distance of most of the theaters. Taxi's & the subway are also easily accessed from this hotel which is convenient if one does not have a car. I do not recommend driving in New York unless you want to spend most of your time stuck in impossible traffic. You will be much happier with taxi's & using the subway. Anyway, this hotel is a safe choice in one wishes to stay in New York near Times Square and/or the theater district.
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Friendly hotel right on times square.

Posted Sep 22, 2014
Top hotel even though its a small hotel. Very friendly went out of their way to make sure we were looked after. Free breakfast was great and so was the evening cheese and wine. If I go back to new york then I will definitely stay in this hotel. Superb situation and extremely clean and friendly.
5 out of 5
Recommended
for Everyone
by A verified traveler from M

Excellent welcome

Posted Sep 20, 2014
5 out of 5
Recommended
for Everyone
by A verified traveler from Doylestown, PA

Quiet Oasis in the Center of NYC

Posted Sep 9, 2014
Pros: The welcome was fabulous. They made us feel wanted, and immediately worked to make us comfortable in both the room and the lounge. Location perfect
Cons: If I were there for an extended stay, I'd want more room. For one night, with good weather, it was great.
Location: The location is immediately off Times Square (one half block). Fifth Avenue shops are only 3 blocks away, and Broadway is right around the corner.
Arriving at the hotel by car was difficult and painful, due to Sunday afternoon gridlock in the Times Square area, but the parking garage was adjacent to the hotel, as described on the hotel website, and once we were out of the traffic, our frustrations melted away. The hotel receptionist greeted us warmly, the reservation was completely in order. We and our guests were invited to the hotel lounge for complimentary drinks and snacks, the doorman handled the bags for us. Perfect. The room was small (like most of NYC hotels) but was perfectly appointed, and very clean. The only window opened onto a central court, so there was NO traffic noise from outside. We didn't hear a siren or a taxi horn the entire time. Slept perfectly. The hotel is located less than a block from Times Square, and offered us the luxury of proximity to everything (Broadway, Times Square, Restaurants, 5th Avenue) with the accompanying luxury of a quiet, welcoming place to rest. I came here a bit under protest, saying "I hate New York". I feel differently now, 180 degrees. I'm coming back, and when I come back, I'll stay at the Casablanca.
5 out of 5
Recommended
for Couples
by A verified traveler

Not the biggest but...

Posted Sep 8, 2014
Pros: Customer service, location, complimentary drinks and snacks and free wifi
Cons: Whilst Gym membership is offered nearby, I personally would like an in house Gym
Location: Perfect location in Times Square for access to all of New York attractions.
Not the biggest hotel with the largest rooms or greatest facilities such as an in house gym for example but the location and level of customer service more than makes up for any minor shortfalls. Trip advisor has this hotel as the number one hotel in New York and when you consider the competition that is some feat. The staff make the difference as they really cannot do enough for you at every hour of the day, whether it is advice on sightseeing and restaurants, organising tickets, offering all day refreshments and nightly cheese and wine or simply welcoming you in and out of the hotel. It is old fashioned great service and people clearly love it. The location is also astonishing in that it is a 50 yard walk to the noise generator that is Times Square and yet it is completely silent in the hotel! Most attractions are easy walking distance with a subway station opposite for those longer trips downtown. Great hotel for couples on honeymoon or anniversary. Enjoy!
2 out of 5
by A verified traveler from Massachusetts

Disappointed

Posted Sep 5, 2014
Pros: The air conditioning worked very well. We were given numerous bottles of water, a huge benefit on an extremely warm day.
Cons: There were numerous references to how one would dial the phone for Sri Lanka and Vatican City, but no references to Canada, a country 400 miles away.
Location: The hotel is located near Times Square
In connection with three senior citizens attendance at a ballgame at Yankee Stadium, each of the three of us concluded that the Casablanca Hotel did not live up to its reputation. Shortly after I checked in, the General Manager told me that I had been double-charged for the room (about $400.) And he put the onus for correcting the mistake on me. He refused to communicate with the credit card company. There were a number of problems with the room. First, the picture on the TV screen was impossibly scrambled. Second, the floor of the room squeaked persistently. Third, we each had the impression that the rooms were ready for occupancy at 2 PM, but we were not allowed into the rooms until 3 PM, just to show that they were in charge. When I returned to the room after the ballgame (11PM), it was impossible to open the room door with either card key. I was blamed for possibly rubbing a credit card against the room card. The employee did something that he promised would cure the issue, but I needed help to get into the room. The following morning, the condition persisted.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kidderminster, UK

Superb hotel

Posted Aug 23, 2014
Pros: Every member of staff were very friendly and helpful The complimentary breakfast in a Ricks Cafe were an absolute delight
Cons: My only moan and it is a very small one is that the room was very noisy. There is no option to totally close the window due to the Air-con system.
Location: Fantastic location just off Times Square ideally placed for Broadway And walking distance to a Central Park, Top of the Rock, Grand Central Station
Just returned from a 5 night stay at Casablanca Hotel. From beginning to end this was a marvellous experience. The hotel is an oasis in the crazy world that is Times Square . The staff are what makes this hotel something special. Nothing is too much trouble for them, always with a smile. When we return to New York we will look no further for the right hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from Manchester

Excellent hotel and staff

Posted Aug 10, 2014
Pros: Excellent staff, location and the personal touches
Cons: Not really
Location: It is located in times square walking distance to all the piers on the hudson river, grand central railway station, empire state and Chrysler buiding.
This is the second time I have stayed here and it is a fantastic hotel in every way. The location is in times square very close to most amenities. Staff fantastic and has some very nice personal touches such as hot and cold drinks with pastry available anytime of the day. Staff are very knowledgeable about local attractions, restaurants etc
4 out of 5
Recommended
for Everyone
by A verified traveler from county antrim N Ireland

this was a tranquil retreat right in the middle of

Posted Aug 9, 2014
Pros: the continental breakfasts are really good there is tea coffee and pastries 24 hrs and the the wine and cheese from 5 to 8pm is each day is good
Cons: american plug adaptors they had none we had to go to shopping outlets to find one
Location: location was great right on time square with all the hustle and bustle right outside but when you enter your hotel its very peaceful
this was a tranquil retreat right in the middle of time square despite the ongoing roadworks so handy to everything would stay there again lovely had a great time
4 out of 5
Recommended
for Couples
by A verified traveler from Gold Coast, Qld Australia

Great position

Posted Aug 2, 2014
Pros: Position, price and complimentary food and beverages
Cons: Better and quieter air conditioners
Location: Central time square virtually around the corner. Close to box office show venues and restuarants and bars
Close to time square but quiet. Friendly staff and the complimentary beverages and food in the afternoons was excellent.