Ratings based on 418 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
99% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.4 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Upstate NY

Great hotel near theatre

Posted Apr 23, 2015
Pros: Staff, amenities in room, location
Cons: Nothing
Location: Heart of theatre district and Times Square. You can walk everywhere
Hotel staff was very accommodating. Complimentary breakfast was great and afternoon cookies and evening wine & cheese was an added bonus. Room was very nice size and laid out very well for a NYC hotel.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Devon, UK

Very relaxing

Posted Apr 17, 2015
Calm, relaxing and friendly atmosphere in the heart of a very busy city.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NYC

Excellent location right on Times Square

Posted Apr 7, 2015
Pros: Great value for money considering the complimentary services
Cons: Breakfast got a bit crowded once or twice though the dining lounge could not really accommodate more furniture.
Location: Times Square is an excellent, central point for exploring NYC. Grayline bus co. and the Marriott revolving restaurant are very close to the hotel.
We had a very comfortable and enjoyable stay. All the staff were very obliging and helpful. The room was very comfortable and well-equipped. The provision of hot drinks, fruit and pastries 24/ 7 was fantastic. Breakfasts and cheese and wine receptions were also very good
4 out of 5
Recommended
for Everyone
by A verified travelerfrom new york

Very nice hotel , in the heart of Times Square

Posted Apr 4, 2015
Enjoyed my stay at Casablanca , Superb location , great facilities , friendly staff - brilliant
5 out of 5
Recommended
for Everyone
by A verified travelerfrom hinsdale, il

Family Trip

Posted Apr 4, 2015
Pros: Their is nothing to not like. The staff, the rooms, the location, the breakfast{ and the wonderful ladies who wait on you} everyone there really cares
Cons: Nothing, please do not change.
Location: Times Square right out your door, and everything within walking or cab distance.
Best Hotel in NYC for the money. From the minute you check in, to Rick's cafe to every time you leave or enter, to check out, a top class establishment. It is my new favorite hotel in NYC, and a must stay for everyone.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Rosemount, MN

AWESOME!! Highly recommended.

Posted Mar 31, 2015
Pros: Staff, Location, Comfort, Convenience, quality of hotel is AWESOME!!
Cons: Serve cocktails/beer with the wine and cheese apps.
Location: Location near Time Square (1/2 block away). Near broadway theaters, red steps, Time Square ball drop, Rockefeller Center (and Ice skating rink), MSG
I would highly recommend this Hotel to anyone. The staff was AWESOME. Very FRIENDLY and HELPFUL. Very convenient location. Within walking distance to many attractions. The room is comfortable for two but not anymore. Very clean and comfortable hotel. Very pleasing amenities. The continental breakfast is delicious. The wine and cheese apps. are great if you like wine. Enjoy your stay!!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom England, UK

Fantastic location and service is impeccable

Posted Mar 31, 2015
Pros: The decor, the service proivided and all the little touches that makes you feel very welcome
Cons: Nothing at all
Location: Located in mid town, so all the major attractions are either walking distance but are also accessible via the subway.
Everything about this hotel screams what you want ffrom a hotel, the customer service by the team is exceptional where they are attentive and nothing seems to be too much trouble. There is a very personable and cosiness atomsphere and the little touches makes the difference. It is also a nice retreat away from the hustle and bustle,if required. Location is off Times Square which is the perfect location to all the major sites and close access to the subway if needed. Loved my stay and would highly recommend
5 out of 5
Recommended
for Everyone
by A verified travelerfrom 大阪市

地下鉄にもショッピングにもミュージカル観劇にも食事にも全てに優れたホテル!!

Posted Mar 29, 2015
Pros: ①ロケーション ②2階ラウンジ ③お部屋(バス、洗面所) ④イケメンスタッフ♪
Cons: 朝食時以外にも、冷たい飲み物(ジュース)を用意してほしい
Location: 周辺は24時まで開いているお店がほとんど。夜遅くまで遊んでいても安心です。 ミュージカルをたくさん見て、その後食事をしたい私達にはホントに便利でした。
24時間利用できる2階ラウンジはとても便利でした。 朝食のオレンジジュースは最高においしかった!! 外食するとチップが必要なので、ホットドックやチーズケーキをテイクアウトして、ラウンジでコーヒー、紅茶、ホットチョコレートなど何杯でもおかわりして一緒に食べたり 地下鉄のどのラインを利用しても駅が近くて、観光で疲れて休憩に戻っても安心して、くつろいでいました。 また夕方部屋で休んでいるとハウスキーパーリーダーのような方が「何も問題はないか?」と聞きに来てくれて、チョコレートを置いて行ってくれました。 ホテルを出たらすぐそこはタイムズスクエア。 お掃除も完璧!バスカーテンも毎日交換してくれて、こんなに居心地のいいホテルは初めてでした。 隣のイタリアンレストランは1品4人前くらいです(女子には)頼みすぎには注意してください。
5 out of 5
Recommended
for Everyone
by A verified travelerfrom England

Fantastic Hotel, Great Staff !!!

Posted Mar 24, 2015
Pros: everything, couldn't pick a single fault.
Cons: Nothing, very homely
Location: Fantastic location. Step right onto Times Square. Great local transport links and a must is a visit to Tony's Italian next door!
Stayed at this Hotel for 7 nights commencing the 12th of march 2015 for my daughters 18th birthday. I cannot recommend this hotel enough! Contacted the Hotel 2 days prior and asked if i could have some flowers in the room for her arrival. I was told that it would be all taken in hand and not to worry. When we arrived and entered our suite it was far beyond any expectations, there was rose petals spelling eighteen on the bed as well as a bottle of Posseco for myself and my Son and some sparking apple cider for my daughter (due to the legal age being 21 over there) as well as three cakes from the famous Magnolia Bakery set out with candles in. Just to top this off the Room was also full of balloons, so we were off to a great start ! throughout our stay staff were more than helpful with any request and very friendly. Breakfast was great with plenty of options and the afternoon Cheese and Wine was an added bonus. After previously staying in the Hilton on times Square I would never dream of staying anywhere else but the Casablanca. Overall a fantastic experience that felt like being looked after by family ! would recommend this to anyone !
5 out of 5
Recommended
for Couples
by A verified travelerfrom Warrington UK

Hotel with the extras that you want

Posted Mar 24, 2015
Pros: location excellent free wifi water in our room complimentary Computer WITH printer for use as required was an excellent idea.
Location: right next to Times Square Brooklyn Diner and Chop house either side served great food Hyatt hotel 46th st. visit bar on 54th flr. at night A MUST
Hotel with very relaxed atmosphere .Made to feel very welcome by the staff and nothing was too much trouble. The continental breakfast was great for us. Coffee and biscuits/cakes all day was excellent. Late afternoon / evening wine and cheese in a nice comfortable and relaxed lounge (sometimes with piano player) was fantastic.