Front of property
Check availability

Reviews of Club Quarters, Times Square - Midtown

4 out of 5
Club Quarters, Times Square - Midtown
40 W 45th St, New York, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 1442 out of 2579 reviews" "
Rating 8 - Good. 698 out of 2579 reviews" "
Rating 6 - Okay. 224 out of 2579 reviews" "
Rating 4 - Poor. 116 out of 2579 reviews" "
Rating 2 - Terrible. 99 out of 2579 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Carlsen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very kind desk workers. Easy to go any where in New York
Stayed 5 nights in Feb 2024

10/10 Excellent

Shimrit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place. Prime location, close to everything. Stuff was super nice and helpful. I will definitely come back
Stayed 8 nights in Mar 2024

8/10 Good

William

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service at the front desk was amazing! Got us all checked in and taken care of and even gave us good recommendations on places to visit while we were in town.
Stayed 3 nights in Apr 2024

2/10 Terrible

Karen, Houston

Disliked: Cleanliness, staff & service, property conditions & facilities
This is a horrible hotel. Do not stay here
Stayed 3 nights in Apr 2024

10/10 Excellent

Ekaterina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent!
Stayed 3 nights in Apr 2024

10/10 Excellent

Isamar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are sweet friendly and excellent I like that it is close to 42 and it very clean
Stayed 3 nights in Apr 2024
Response from Joel Pichardo on Apr 23, 2024
Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown!All The Best,Joel PichardoGuest Experience ManagerClub Quarters Hotel

8/10 Good

Tami

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay
Stayed 1 night in Mar 2024
Response from Joel Pichardo on Apr 23, 2024
Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown!All The Best,Joel PichardoGuest Experience ManagerClub Quarters Hotel

10/10 Excellent

Elsie Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time daughter and I going to New York. Loved how everything was within walking distance. Never needed transportation. Would stay here again.
Stayed 4 nights in Apr 2024
Response from Joel Pichardo on Apr 23, 2024
Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown!All The Best,Joel PichardoGuest Experience ManagerClub Quarters Hotel

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, nice location, awesome staff! Joanne was incredible! 💚👒
Stayed 1 night in Apr 2024
Response from Joel Pichardo on Apr 23, 2024
Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown!All The Best,Joel PichardoGuest Experience ManagerClub Quarters Hotel

8/10 Good

Jill

Traveled with family
Liked: Cleanliness, staff & service
The property is located right in the heart of the Theatre district with Broadway right on the doorstep. The Hotel is set just off the extremely busy Broadway and makes it idea for those wanting a central location without all the noise! The staff were lovely and very helpful, but some of the areas and facilities within the hotel are quite dated and a bit shabby.
Stayed 3 nights in Apr 2024
Response from Joel Pichardo on Apr 23, 2024
Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown!All The Best,Joel PichardoGuest Experience ManagerClub Quarters Hotel

10/10 Excellent

becca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great weekend stay! Close to everything you’ll need for your stay!
Stayed 3 nights in Apr 2024
Response from Joel Pichardo on Apr 16, 2024
Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown!All The Best,Joel PichardoGuest Experience ManagerClub Quarters Hote

10/10 Excellent

Ani, Toronto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our first time in NYC and i couldnt have asked for a better trip. Club quarters times square staff are amazing, helpful, friendly. We felt like we were staying with friends, they are quick to help with questions, and so so so nice. This hotel has the perfect location, 3 min walk to the heart of times square. Great local bars with awesome food near by. Shopping on 5th was also a 3 min walk but in the other direction. Felt safe the whole time. We landed at about 10 am friday morning and took the AirTran then the subway from JFK to our hotel, our room wasnt ready yet but they kept our luggage while we started touring NYC. I would definitely stay there again. Thank you CQ!!!!
Stayed 3 nights in Apr 2024
Response from Joel Pichardo on Apr 16, 2024
Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown!All The Best,Joel PichardoGuest Experience ManagerClub Quarters Hote

2/10 Terrible

Cassandra

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I had someone else key into my room. I felt unsafe and did not want to stay there.
Stayed 1 night in Apr 2024
Response from Joel Pichardo on Apr 16, 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our ongoing efforts to improve our service standards. I apologize that we failed to meet your expectations on this occasion. Your comments have been shared with the appropriate departments so that they may be addressed and focus on our ongoing efforts to make improvements. Please feel free to contact me directly and it will be my pleasure to assist you.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown.Yours sincerely,Joel PichardoSenior Guest Experience ManagerClub Quarters Hotel

8/10 Good

Christian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location
Stayed 3 nights in Apr 2024
Response from Ivory G. on Apr 15, 2024
Dear Christian, Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown!All The Best,Ivory G.Guest Experience ManagerClub Quarters Hotel

10/10 Excellent

Adolfo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. The room felt a little smaller than it looked in the pictures but it was a comfortable and clean room. Staff is very friendly and helpful. Location is perfect it’s about a 10min walk to several places. Like grand central station, time square, Rockefeller center, Central Park, Bryant park. We booked one of the tour buses and only got on once since we could just walk everywhere. 5th Avenue right around the corner for shopping.
Stayed 3 nights in Apr 2024
Response from Ivory G. on Apr 15, 2024
Dear Adolfo, Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown!All The Best,Ivory G.Guest Experience ManagerClub Quarters Hotel

10/10 Excellent

Karin

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient lobby. Posibility to sit and talk, eat and play games in the lobby or dining room. Tea, coffee and water to drink at any time Timeless indoor environment in the public areas.
Stayed 4 nights in Apr 2024
Response from Ivory G. on Apr 15, 2024
Dear Karin, Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown!All The Best,Ivory G.Guest Experience ManagerClub Quarters Hotel

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Homeless on the street (although that seems to apply to most of Manhattan these days.)
Stayed 1 night in Apr 2024
Response from Ivory G. on Apr 15, 2024
Dear Frederick, Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown!All The Best,Ivory G.Guest Experience ManagerClub Quarters Hotel

4/10 Poor

jingzhen

The location and the hotel itself is nice. However, due to the possible construction next door, very noisy at night till early morning. Could not sleep well
Stayed 4 nights in Apr 2024
Response from Joel Pichardo on Apr 15, 2024
Dear Jingzhen, Thank you for taking the time to complete our survey. Your feedback is essential in our ongoing efforts to improve our service standards. I apologize that we failed to meet your expectations on this occasion. Your comments have been shared with the appropriate departments so that they may be addressed and focus our ongoing efforts to make improvements. Please feel free to contact me directly and it will be my pleasure to assist you.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown.Yours sincerely,Joel PichardoSenior Guest Experience ManagerClub Quarters Hotel

8/10 Good

Willy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Ivory G. on Apr 15, 2024
Dear Willy, Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown!All The Best,Ivory G.Guest Experience ManagerClub Quarters Hotel

6/10 Okay

Matthew

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good location. Average room.
Stayed 4 nights in Apr 2024
Response from Joel Pichardo on Apr 11, 2024
Dear Matthew, Thank you for taking the time to complete our survey. Your feedback is essential in our ongoing efforts to improve our service standards. I apologize that we failed to meet your expectations on this occasion. Your comments have been shared with the appropriate departments so that they may be addressed and focus our ongoing efforts to make improvements. Please feel free to contact me directly and it will be my pleasure to assist you.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown.Yours sincerely,Joel PichardoSenior Guest Experience ManagerClub Quarters Hotel

8/10 Good

Christine Anne, MONTREAL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location
Stayed 2 nights in Apr 2024
Response from Ivory G. on Apr 10, 2024
Dear Christine Anne,Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. We look forward to welcoming you back soon. Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown! All The Best,Ivory G. Guest Experience Manager Club Quarters Hotel

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay and the staff was fabulous
Stayed 3 nights in Apr 2024
Response from Ivory G. on Apr 10, 2024
Dear Linda, Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. We look forward to welcoming you back soon. Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown! All The Best,Ivory G. Guest Experience Manager Club Quarters Hotel

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff here is wonderful - helpful and efficient. Only complaint was the lack of water pressure in the shower. It was a real problem.
Stayed 1 night in Apr 2024
Response from Ivory G. on Apr 10, 2024
Dear Mary,Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. We look forward to welcoming you back soon. Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown! All The Best,Ivory G. Guest Experience Manager Club Quarters Hotel

6/10 Okay

MA CRISTINA

Traveled with family
Liked: Cleanliness, staff & service
Small double beds
Stayed 2 nights in Apr 2024
Response from Joel Pichardo on Apr 11, 2024
Dear Ma Cristina, Thank you for taking the time to complete our survey. Your feedback is essential in our ongoing efforts to improve our service standards. I apologize that we failed to meet your expectations on this occasion. Your comments have been shared with the appropriate departments so that they may be addressed and focus our ongoing efforts to make improvements. Please feel free to contact me directly and it will be my pleasure to assist you.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown.Yours sincerely,Joel PichardoSenior Guest Experience ManagerClub Quarters Hotel

10/10 Excellent

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff and clean room.
Stayed 3 nights in Apr 2024
Response from Ivory G. on Apr 10, 2024
Dear Ryan, Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. We look forward to welcoming you back soon. Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown! All The Best,Ivory G. Guest Experience Manager Club Quarters Hotel

8/10 Good

Neil, Winnipeg

Stayed 6 nights in Mar 2024

10/10 Excellent

Nikola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff.
Stayed 7 nights in Mar 2024
Response from Ivory G. on Apr 5, 2024
Dear Nikola, Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. We look forward to welcoming you back soon. Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown! All The Best,Ivory G. Guest Experience Manager Club Quarters Hotel

10/10 Excellent

Helen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff. Hotel was walking distance from Broadway and there were many restaurant options. I would definitely stay there again and recommend it to other travellers
Stayed 1 night in Mar 2024
Response from Joel Pichardo on Apr 2, 2024
Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown!All The Best,Joel PichardoGuest Experience ManagerClub Quarters Hotel

8/10 Good

YOVANDA

Liked: Cleanliness, staff & service
Room was small but clean
Stayed 2 nights in Mar 2024
Response from Ivory G. on Apr 10, 2024
Dear Yovanda, Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. We look forward to welcoming you back soon. Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown! All The Best,Ivory G. Guest Experience Manager Club Quarters Hotel

6/10 Okay

Cheyenne

Traveled with group
Disliked: Property conditions & facilities
This property was just okay. The room was very very very very very small. Literally just enough room to turn around. Definitely not worth the price. 350 a night was way too much for this property. The staff were friendly and very helping and very very kind.
Stayed 2 nights in Mar 2024
Response from Joel Pichardo on Apr 2, 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our ongoing efforts to improve our service standards. I apologize that we failed to meet your expectations on this occasion. Your comments have been shared with the appropriate departments so that they may be addressed and focus on our ongoing efforts to make improvements. Please feel free to contact me directly and it will be my pleasure to assist you.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown.Yours sincerely,Joel PichardoSenior Guest Experience ManagerClub Quarters Hotel

6/10 Okay

Mercedes

Traveled with group
Liked: Staff & service, property conditions & facilities
Staff was super friendly and helpful! Room was super small and had a fake ish window. Totally fine for one night but wouldn't recommend for a longer stay.
Response from Joel Pichardo on Apr 2, 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our ongoing efforts to improve our service standards. I apologize that we failed to meet your expectations on this occasion. Your comments have been shared with the appropriate departments so that they may be addressed and focus on our ongoing efforts to make improvements. Please feel free to contact me directly and it will be my pleasure to assist you.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown.Yours sincerely,Joel PichardoSenior Guest Experience ManagerClub Quarters Hotel

8/10 Good

Chiloh

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Area is in Time Square so very convent but the building is older so you can literally hear all the noises outside. Wish they install noise cancellations within the room. Great staff and very friendly!
Stayed 3 nights in Mar 2024
Response from Joel Pichardo on Apr 2, 2024
Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown!All The Best,Joel PichardoGuest Experience ManagerClub Quarters Hotel

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Joel Pichardo on Apr 2, 2024
Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown!All The Best,Joel PichardoGuest Experience ManagerClub Quarters Hotel

10/10 Excellent

Derek

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Boutique
Stayed 2 nights in Mar 2024
Response from Joel Pichardo on Apr 2, 2024
Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown!All The Best,Joel PichardoGuest Experience ManagerClub Quarters Hotel

2/10 Terrible

Elizaveta

Stayed 3 nights in Mar 2024
Response from Ivory G. on Apr 15, 2024
Dear Elizaveta, Thank you for completing our survey. We noticed low scores and were hoping you could tell us about your experience so that we may work on improving in those areas. Your feedback is greatly appreciated and I look forward to hearing from you. Please feel free to contact me directly if there is anything I can assist you with.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown!With best regards,Ivory G.Guest Experience ManagerClub Quarters Hotel

10/10 Excellent

Nick

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location es service was great!
Stayed 3 nights in Mar 2024
Response from Joel Pichardo on Apr 2, 2024
Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown!All The Best,Joel PichardoGuest Experience ManagerClub Quarters Hotel

10/10 Excellent

Kristine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the staff, always so helpful and available. The room was comfortable and easy access to all the sites. We would recommend highly.
Stayed 3 nights in Mar 2024
Response from Joel Pichardo on Apr 2, 2024
Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown!All The Best,Joel PichardoGuest Experience ManagerClub Quarters Hotel

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are so polite and kind. The room was much more spacious than I thought from the pictures and the bed was super comfy! The bar is also such a hidden gem, really cosy with nice cocktails. Very easy to get to tourist attractions. Also great coffee in the lobby. I would definitely stay here again.
Stayed 4 nights in Mar 2024
Response from Ivory G. on Mar 25, 2024
Dear Holly, Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown!All The Best,Ivory G.Guest Experience ManagerClub Quarters Hotel

4/10 Poor

Njomza

Traveled with group, Traveled with family
Disliked: Cleanliness, amenities
Disappointed with the room for the price paid. Room was very old, no natural light at all, super small bathroom. Hotel is very old inside (except beautiful lobby area), looks like not maintained, very old elevators making weird sound. I wouldn’t go back. The only thing worth it was the location, but for that price there are better options in the area.
Stayed 3 nights in Mar 2024
Response from Joel Pichardo on Apr 2, 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our ongoing efforts to improve our service standards. I apologize that we failed to meet your expectations on this occasion. Your comments have been shared with the appropriate departments so that they may be addressed and focus on our ongoing efforts to make improvements. Please feel free to contact me directly and it will be my pleasure to assist you.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown.Yours sincerely,Joel PichardoSenior Guest Experience ManagerClub Quarters Hotel

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, Friendly staff
Stayed 3 nights in Mar 2024
Response from Ivory G. on Mar 25, 2024
Dear Michael, Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown!All The Best,Ivory G.Guest Experience ManagerClub Quarters Hotel

8/10 Good

Oscar A

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to trains.
Stayed 3 nights in Mar 2024
Response from Ivory G. on Mar 25, 2024
Dear Oscar, Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown!All The Best,Ivory G.Guest Experience ManagerClub Quarters Hotel

10/10 Excellent

Audrey

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay👍
Stayed 1 night in Mar 2024
Response from Ivory G. on Mar 25, 2024
Dear Audrey, Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown!All The Best,Ivory G.Guest Experience ManagerClub Quarters Hotel

8/10 Good

Natasha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was soo small. It felt a bit constrained.
Stayed 1 night in Mar 2024
Response from Ivory G. on Mar 25, 2024
Dear Natasha, Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown!All The Best,Ivory G.Guest Experience ManagerClub Quarters Hotel

8/10 Good

Renee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was very helpful with directions, places to go, modes of transportation and the best way to get around. We needed a refrigerator for my partners insulin and they put one in our room. Room was small but we expected that with it being NYC.
Stayed 2 nights in Mar 2024
Response from Ivory G. on Mar 25, 2024
Dear Renee, Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown!All The Best,Ivory G.Guest Experience ManagerClub Quarters Hotel

8/10 Good

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our third time staying there, and it has been very good each time. The one issue this time was that they close the bar on Saturday. It wasn’t a dealbreaker, but it’s nice to have a lobby bar, which is one of the reasons why we decide to stay there. Otherwise everything else was outstanding, and the rest of the staff were top-notch. It’s in a great location, and for NYC, the rooms are decent size. Very clean. We will be back.
Stayed 2 nights in Mar 2024
Response from Ivory G. on Mar 20, 2024
Dear Daniel, Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. We look forward to welcoming you back soon. Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown! All The Best,Ivory G. Guest Experience Manager Club Quarters Hotel

6/10 Okay

Captain

Business traveler
Didn’t like the room service,they only provided clean towels and didn’t change the sheets
Stayed 2 nights in Mar 2024
Response from Joel Pichardo on Mar 19, 2024
Dear Captain, Thank you for taking the time to complete our survey. Your feedback is essential in our ongoing efforts to improve our service standards. I apologize that we failed to meet your expectations on this occasion. Your comments have been shared with the appropriate departments so that they may be addressed and focus our ongoing efforts to make improvements. Please feel free to contact me directly and it will be my pleasure to assist you.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown.Yours sincerely,Joel PichardoSenior Guest Experience ManagerClub Quarters Hotel

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff.
Stayed 3 nights in Mar 2024
Response from Ivory G. on Mar 19, 2024
Dear Edwin, Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown!All The Best,Ivory G.Guest Experience ManagerClub Quarters Hotel

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Ivory G. on Mar 20, 2024
Dear Rachel, Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. We look forward to welcoming you back soon. Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown! All The Best,Ivory G. Guest Experience Manager Club Quarters Hotel

10/10 Excellent

Debra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice. My bed was soooo comfortable. Small but just right. Hoping I get to go back next year! Great recommendation!
Stayed 1 night in Mar 2024
Response from Ivory G. on Mar 19, 2024
Dear Debra, Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown!All The Best,Ivory G.Guest Experience ManagerClub Quarters Hotel

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly!
Stayed 1 night in Mar 2024
Response from Ivory G. on Mar 19, 2024
Dear Michael, Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Times Square-Midtown!All The Best,Ivory G.Guest Experience ManagerClub Quarters Hotel