Ratings based on 1,477 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Scotland, UK

Great location with very good customer service

Posted Dec 15, 2014
Pros: Location, setup, flexibility
Cons: All good
We had a brilliant time here. Originally the room was a bit noisy but upon mentioning this we were given another room. Very responsive staff and the view and food on the top floor restaurant is a must to try. Given its central location we were close to everything. Many thanks for making our stay a very nice one
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Location... Steps from Trade Centr Memorial

Posted Dec 15, 2014
Pros: Great Location... Steps away from Trade Center memorial.
Room was small, probably not too small for NY though. Room was clean and comfortable. Would stay here again.
3 out of 5
by A verified traveler

Posted Dec 9, 2014
I booked a suite with a sofa bed. They gave my room to someone else and stuck me in a small room with a bad view and didn't even try to say sorry about the problem or refund the additional cost of the suite.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom NJ

Good Hotel for Downtown Business Traveller

Posted Dec 8, 2014
Efficient rooms, a bit expensive a the rack rate, very slow elevators
5 out of 5
Recommended
for Everyone
by A verified traveler

i will recomend tp my friends

Posted Dec 3, 2014
was a very nice experience..I I really was not expecting what I found...vey handy,next to the subway and busses...
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Dec 1, 2014
Pros: The proximity to everything, restaurants, subway, museums.
We've got upgrated to a room with an amazing view from World Trade Center, 9/11 Memorial Museum and the pools. Room 1704, facing North. Irene was so nice to give us this room to enjoy our stay in New York. There is free coffee, snack and there is free wifi.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom new jersey

Great location, accommodations and more

Posted Nov 30, 2014
A wonderfully priced hotel in a great location to access all downtown has to offer. Quite street and great views provide for a welcome stay not saddled with the chaos of the city
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Indianapolis, IN

Exceeded our expectations!

Posted Nov 26, 2014
Pros: View, front desk staff, cleanliness, water bottle stations, beds, location, bar/breakfast area on the 20th floor
Cons: Would have liked a non-slip comforter; doors were very noisy when they closed
Location: Right next to the 9/11 memorial and the Freedom Tower. Near the Rector Street Subway station, Trinity Church, and lots of yummy restaurants.
My daughter and I checked in on a Wednesday night. Upon our arrival, the very kind staff at the front desk asked if we had stayed with Club Quarters before; since we hadn't, they offered to upgrade our room to one with a better view the following night. We had booked a room with one queen bed. It was perfect and actually offered a nice view of the Financial District; the bed was comfortable and everything was incredibly clean (especially the bathrooms). The next night, however, we were upgraded to a suite-style room on the 18th floor that overlooked the reflecting pools and Freedom Tower. It completely exceeded our expectations and was more than we needed for our 4-night stay. Recommended for any travelers looking for a safe, contemporary, and clean hotel in a great location with fantastic views!
3 out of 5
by A verified travelerfrom Chicago

Ok hotel for the exhorbitant price

Posted Nov 24, 2014
Pros: Can't think of a lot.
Cons: No comments.
Location: Heart of Manhattan.
I had better experience in relatively cheaper hotels.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Nov 18, 2014
Checked in and into room quickly and happy to get to sleep in a comfy bed.