Ratings based on 1,201 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Cape Town, South Africa

Nice hotel close to the 9/11 memorial

Posted Aug 17, 2014
This hotel has a great location. It is practically around the corner from the 9/11 memorial and a short walk away from Wall Street and Battery Park. The in-room facilities were excellent. The only let down were the lack of information regarding breakfast and the length it took to retrieve my bag from their store room! Overall, I can recommend this hotel as a good option for people to stay in NY city, but I suggest to people that want to leave their bags at reception to ask for them well in advance!
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Nice and clean

Posted Aug 17, 2014
You feel really secure where you stay, room size is small but very comfortable
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Small but excellent value and well run

Posted Aug 13, 2014
Pros: Location and predictability
Cons: Once computer downstairs was out of service. But other computers available.
Location: Right next to the reflecting ponds and the new Freedom tower. For the Financial District, it's great.
This is the third Club Quarters hotel I've booked - second in NYC and once in Chicago. Small, efficient rooms, solid staff, clean, and inexpensive for the location. For the price, you can't ask for anything more.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very business friendly hotel

Posted Aug 9, 2014
Pros: Very helpful staff. Very clean room. Everything works. Free coffee and snacks in business lounge.
Cons: Mattresses aren't bad but it would be nice if they were a bit plusher.
Location:
Hotel staff was very friendly and eager to help. Business lounge is comfortable and set up so you can actually use your laptop in a comfy chair. The open deck and restaurant on the top floor are a great place to go and relax for a while.
5 out of 5
Recommended
for Everyone
by A verified traveler

We loved our Club Quarters stay

Posted Aug 6, 2014
Location: Directly across from the World Trade Center construction area. A little tricky navigating the construction, but the convenience was well worth it.
Friendly, attentive staff, great location. Clean, conveniently appointed room.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel!

Posted Aug 4, 2014
This hotel was nice and staff very accomodating. It was about a block away from the twin tower reflecting pools and you could get a great view of them from their restaurant or just a 5 minute walk. The 9/11 museum in right there too. A short walk to Battery Park where you can take the ferry out to Liberty Island to see the Statue of Liberty. Trains very close for quick rides to the Lower east side which is great fun with fabulous restaurants and music venues. We went to see our son Justin Baron perform at the Rockwood Music Hall after dinner at Stanton Social and after walked around to window shop until 2 am and everything was still hopping of course! You won't be disappointed here!
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, ON

Amazing hotel

Posted Aug 2, 2014
The hotel was so accomadating. We had an early flight in, and so they held our bags so we could explore ths city and not have to carry everything around with us. The conceirge was so knowledgeable. Dawn new the best ways to get where we needed to go, and we could even book our hop on and hop off tour tickets right at the hotel. Rooms were extremely nice with the ability to rent an iPad while you stay! Very clean and overall a lovely stay. Definitely recommend.
5 out of 5
Recommended
for Everyone
by A verified traveler from Minneapolis

Great location from which to explore New York.

Posted Aug 2, 2014
We had a beautiful view of the World Trade Center memorial. It was close to the subway. Easy to get around. Neighborhood felt safe. Hotel room was compact, but easily fit the 3 of us! I would definitely stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando

Nice location excellent service friendly employees

Posted Jul 29, 2014
Pros: Location
Cons: Coffee machine
Excellent location close to trains ,shopping and restaurants. Hotel has nice restaurant with beautiful view.
1 out of 5
by A verified traveler

Terrible stay in this hotel

Posted Jul 29, 2014
Cons: Rude and unhonest hotel staff should be replaced. Hotel rules should be honest for customer.
Location: Close to 911 Memorial, and not far from the Battery Park.
My reservation was guaranteed for the late arrival. But when I arrived late at night the receptionist didn't give me the room. He said it was too late and that I missed my room. He said he didn't care about booking rules with expedia that guaranteed the room for the late arrival. According to him they kept my room only till 2 am, though there was no note anywhere about that they are keeping the rooms till 2 am. Nowhere!!! Even one girl came some minutes after 2 am, and they didn't give her the room that she booked in advance because of the same nonsense reason. She called the police to the hotel. As the result, the receptionist offered us to wait for the room till morning in the hotel lobby. So, thanks to him, our first night in NYC was in the hotel lobby sleeping in the armchairs. Not honest hotel at all!!!