Ratings based on 1,797 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
96% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good Midtown Location

Posted May 20, 2015
Cons: Lobby area can get cramped if too many people arrive at once. Maybe shift concierge desk to key drop area.
Location: Most things within walking distance: I walked to Carnegie Hall. Theater District is a ways, but walking in Manhattan is pleasant.
Convenient location: block and a half from subway, MOMA, Rockefella Plaza. Staff responsive to small problems: tv remote inop., plug in sink drain. Room was small but clean, modern: everything you need. Book early, prices rise closer to your time of stay.
2 out of 5
by A verified travelerfrom Chicago, IL

BASIC, WITH VERY DISAPPOINTING CUSTOMER SERVICE

Posted May 20, 2015
Pros: The location
Cons: Customer service and attitude, the condition of the bed, and room cleanliness
Location: Near Rockefeller Center with access to everything
This is a small, serviceable hotel in Midtown. The location across from Rockefeller Center is great, but everything else (with the exception of the customer service on check out) was average at best. There was a small refridgerator and a microwave in my room, which was convenient. But my room also had dust bunnies on the rug when I checked in, and the "king" bed was 2 twin beds not pushed together particularly well. What was most disappointing was that at precisely 12:00 noon on the day of my checkout my room card was deactivated, without any notice whatsoever. And then to add insult to injury, I was automatically charged $50, again without warning, because I checked out at 12:45 instead of 12:30. When I complained, I was told that they could not reverse the charge and that I had been advised that checkout time was noon. I have stayed in many, many hotels in New York, around the country and around the world. I have NEVER been automatically charged in this manner with no advance notice of the charge. And the attitude of the desk clerk was dismissive. She had absolutely no interest in being soothing or accommodating. She advised that a message had been left on my room telephone at 12:24. When I advised her that I could not get into my room at that time because they had AUTOMATICALLY cut off my room access, she could not have cared less. I will never stay at this hotel again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 18, 2015
good place for travelers in working mode. very well locate it. nice terrace and executive floor
2 out of 5
by A verified traveler

Posted May 17, 2015
I was given a poor room with the thermostat not working. It was hot and humid 90 degrees plus in the room. I called the desk and asked for a new room. They said that "someone would be right up to repair the problem". I said "It is terribly hot, please give me a new room". They said "OK new key is on its way". I waited 15 minutes and finally called again and said "I'll come down and get new key. They said "oh no, we will be right up". Five minutes later, hot sweaty and not happy, the new room key arrived. The place is not oriented to serve travelers.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 12, 2015
Stayed for pleasure and the hotel did not disappoint. The staff was always smiling and backed it up with great service.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Burlington, NJ

Club Quarters is a must

Posted May 11, 2015
I was so pleasantly surprised. The location was great. Staff was wonderful. Room as nice and cozy with a fantastic view.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

Hotel close to all major venues

Posted May 9, 2015
The hotel was clean and the room was very modern and comfortable. Hotel staff were very helpful and knowledgable of the surrounding area.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom las vegas

Posted May 6, 2015
Perfect location clean and welcoming. Staff friendly and knowledgable
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to theater district

Posted May 5, 2015
Staff, location and hotel were beyond expectations! Can't wait to come back
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Canada

Great Location. Especially liked the Terrace Bar

Posted May 1, 2015
Pros: Location
Cons: Lobby / check in very small and crowded especially with the popularity of the hotel.
Location: Radio City Music Hall, Rockefeller Center, Shopping, Dining, Commuting
Mother/Daughter weekend get a way. Excellent amenities and location. Felt very safe.