Ratings based on 932 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Wonderful hotel in a location that cannot be beat!Posted Mar 6, 2014
Cons: The bathrooms could be cleaned a little more thoroughly.
This is the second time I have stayed in this hotel and am still impressed by the courtesy of the staff and the stellar service they provide. The rooms are a little small but have everything you need for a comfortable stay. And did I mention the LOCATION!? this hotel is literally right next door to 30 Rock and a short walk from Times Square.
by songngu from New York City
A Worst case of BAD clerk behavioursPosted Mar 6, 2014
Pros: Distance is within reach of Time Square, NY.
Cons: They need to re-train their staff. They are the worst of the kind.
Location: Location is within reach of Time Squares.
The worst experience in how a BAD clerk should NOT handle the customers. I booked the room for two (me and my daughter). Due to my late arrival they would not let my daughter (19 yrs) to check in first even she has shown her printer itineraries. She had to wait there at the lobby for hours. This is inexplicable excuses and did not make any sense whatsoever.
for Everyoneby me from long island ny
Hot then coldPosted Mar 3, 2014
Heat stopped working called maintenance came left heat stopped working again just delt with the cold bed wasn't great sheets neither but for the night the place was ok I'd stay again for the price I paid through expedia
for Everyoneby Ashley from Milwaukee, WI
Awesome location! Awesome Staff!Posted Mar 3, 2014
Wonderful hotel, and friendly staff with a great location! Will definitely stay there again!
for Everyoneby Steve from mississauga,on
Awesome locationPosted Feb 20, 2014
We had a great stay overall. The location is perfect - right off the 5th ave. The hotel service is superb too plus they offered $35/day parking which is pretty sweet. The only issue we had was when we were checking out. The staff accidentally charged my cc although I said I would like to pay cash and the refund will take approx. 1 month to arrive.
for Everyoneby Debby from New Jersey
Beds are not softPosted Feb 18, 2014
My fiancé and I stayed 2 nights valentine wkend. Rooms are small but ok for 2 people. Hotel was lovely and staff very good. I liked this hotel. My only complain is beds were to firm.
for Business Travelersby A verified traveler
Close to timesquare, restaurants and shoppingPosted Feb 7, 2014
It was a pleasant stay in a comfortable environment
for Everyoneby Marie
Great hotel near Rockefeller PlazaPosted Feb 2, 2014
Pros: Location, room set-up, free wi-fi, self-park option, available amenities at no extra charge (i.e. sleep kit).
This is a great hotel in midtown Manhattan. We were thrilled with the location, price and amenities of this hotel. The rooms were clean and comfortable. The self-parking option was easy and affordable. I will highly recommend this hotel to friends and plan to stay there again.
for Everyoneby Linda Kay from Pennsylvania
Posted Jan 26, 2014
Pros: Its location and amenities
Cons: External lighted signage would be helpful
The hotel is ideally located in the theater district. It was clean and well appointed. It is a bit hard to find especially at night because there is no lighted signage...only the name on the doors. They have room service and the breakfast was good.
for Everyoneby Mama from Philadelphia suburbs
Nice hotel close to Radio CityPosted Jan 26, 2014
Cons: parking--none on sight
Location: All of NYC is at your doorstep
Location was great. Rooms, food ok. Lobby tiny. Reasonable price for NYC.