Ratings based on 1,519 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Wilton, Ct

Can't beat the location.

Posted Dec 20, 2014
Pros: The room did have a small frig, micro, and a coffee pot to accommodate your needs. It has a lovely restaurant with decent prices and a great view.
Cons: Notifying guests on how to regulate the room temperature.
Location: Just fantastic; walk to everything for shopping and eating.
Although we arrived a bit early, our room was ready. The room was rather small and had only one chair to sit on. The shower had very low water pressure and the curtain was hung too high, so water did get on the floor. We were there for only one night, so it was fine.
2 out of 5
by A verified travelerfrom Utica NY

Posted Dec 20, 2014
Pros: Location
Cons: All of the above!
Upon checking in we waited an undo amt. of time for the elevator to discover that they had booked us into a room that didn't fit our reservation. My husband and I were traveling with our granddaughter and we were sent to a room with one bed--nothing else. We tried to call the front desk--the phone rang a full 5 min. Before we gave up and waited again for the elevator! Registered for a correct room we went to find out there were not any pillows. The staff was working in the hall--asked for pillows--was told to call housekeeping--which we had already tried that--no ans. we walked back downstairs--the elevator again--was told they would send someone up with pillows and the appropriate amt of towels. Location wonderful --won't stay again--too much hassle.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom washington dc

Posted Dec 19, 2014
Pleased with the hotel. Very close to Rockefeller center and radio city music hall
3 out of 5
by A verified travelerfrom Nova Scotia

A very noisy stay in NYC

Posted Dec 17, 2014
We arrived very early and they secured our bags so we could explore New York before we checked in without the hassle of luggage. When we checked in at 3pm the staff were pleasant but were more interested/concerned with checking in and looking after the flight crew who arrived just as we did. I had booked for three people and the room only had one bed when the discription clearly described a queen bed and sofa bed. They remedied this with a roll out bed which was uncomfortable and too short for my 14 year old. The queen bed was acceptable. We were on the forth floor and when it came to trying to sleep the noise from the nightclub and street below was excessive. The windows aren't double-glazed and this is definitely an upgrade urgently needed. We have stayed in lesser starred hotels in NYC without any problems with noise before. We took advantage of the restaurant for breakfast which was buffet style, tasty and quite good value for money. Overall the experience was ok, just not as good as the price demanded.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 16, 2014
Needs some updating comfortable great staff great location
3 out of 5
by A verified traveler

Posted Dec 15, 2014
Pros: centrally located.
Cons: cleanliness
The room was very dirty and old appearing. The staff could not help me when I wanted to order a pizza-he could provide me with no information on where to get one b/c he was not familiar with the area.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto, Ontario, Canada

Best price for location

Posted Dec 15, 2014
Pros: Location
I came with a teenaged daughter to enjoy the New York "Christmas Experience". This location was perfect for that. We were just seconds away from the Rockettes show at Radio City and minutes away from Rockefeller Center in all of its splendour (plus 5th Avenue shops and window displays, etc). The city itself is crowded and it was often impossible to get around freely. Although everything we wanted to see was within walking distance, on the one occasion when we did want to take a taxi back to the hotel, we couldn't find one that would go below 54th. Be sure to book a car through the hotel to go back to airport or you could be stranded (this time of year). Overall we recommend the hotel and would return.
1 out of 5
by A verified travelerfrom Indiana

Worst NY Experience to Date

Posted Dec 14, 2014
Pros: Free Wi-Fi, and the front desk staff was professional.
Cons: Cordless phone did not work. TV picture was too big for the screen--pic got cut off all the way around. Towels for two when you know there are two!
Hotel experience was awful. Our room was adjacent to the back service hallway of hotel restaurant which had been entirely reserved all evening for a private party, complete with a DJ, and the LOUDEST music I have ever heard. Couldn't even watch TV. Called the restaurant and down to the desk repeatedly and couldn't get an answer on the phone. Restaurant usually closes at 10pm, so I put up with it until then. Finally got ahold of someone at 10:10, who apologized and said she would "call up there right away". No change. I went and talked to the hostess who told me the party would be going on until 11pm. It just kept getting louder. Called the desk again. Another "that's unacceptable, and I'll call up there right away", but nothing changed. Finally, party over. Then the staff started slamming and dragging tables and chairs from the restaurant down the (tiled, not carpeted) hallway outside my door. And yelling to one another at the top of their lungs. I finally opened the door at 11:30 and yelled at them to hold it down. Noise continued until after midnight. The service in the restaurant was very slow, and no check-back for refills on coffee or water. They were not busy in the restaurant , but they were standing at the bar chatting instead of paying attention. 30 stories and two small elevators. Ice machine on only one of the floors and had to wait FOREVER for the elevator. Housekeeping left one washcloth and handtowel each day for two people. Never again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom NC

Great location!

Posted Dec 8, 2014
Pros: Location, suite was nice and clean. Furnished water bottles on each floor.
Cons: Choice of room location. Reservations made in May for Dec.. Checked in at 10:30 am. she acted like she didn't know where rooms were located.
Location: Across the street from Rockefeller Center. Great pizza/deli next door.
In spite of rain we had a great time. Great location for Rockettes, American Girl Store, Rockefeller Christmas tree. The pizza/deli next door is really good. Reasonable prices.
4 out of 5
Recommended
for Families
by A verified travelerfrom Texas

Noisy

Posted Dec 7, 2014
Pros: Great Location, immediate attention by staff when a problem came up.
Cons: The crowd of drunks right outside the door and below the second floor windows, maybe moving them off to the side when they are outside smoking.
Location: Great location if going to the Thanksgiving Macy's Parade. Lighting of the Rockefeller Christmas tree, NBC shows and Radio City.
We arrived and were given a room on the seventh floor, it was not the floor plan we reserved and were immediately moved to correct floor plan. We were moved to second floor. This turned out to be the worst mistake. We liked everything with the hotel, except that our room was above a bar entrance. After midnight the crowd would gather outside the front door, to smoke, and well, needless to say, a crowd of 20 drunks smoking below your window is very loud. We brought this up to the hotel staff and were told they could not do anything about it. We would stay here again, but not on the second floor. We have stayed in New York many times, and the city noise does not bother us, but this was drunk bar patrons being loud from midnight to around 3 am. Our last night, we checked out around midnight and decided to cut our stay short. Like I said, everything else was taken care off immediately and our stay was pleasant, we would stay again, just not on the second floor. Robert