Ratings based on 1,874 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
96% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

great location

Posted Jul 6, 2015
Pros: above
Cons: larger room, king size bed
Location: perfect for theaters
pleasantly surprised - value, amenities plus restaurant excellent
4 out of 5
Recommended
for Everyone
by A verified traveler from Cincinnati, Ohio

Great Location!

Posted Jul 6, 2015
Pros: Location.
Cons: Need additional staff to assist with luggage.
The hotel is located with public parking close by. Time Square and Broadway theaters are all within easy walking distance. With being near Time Square, a variety of restaurants are available and within easy walking distance. Hotel staff was friendly but if you need help with your luggage, you will probably have to wait for someone to become available. I dropped the family off at the hotel, checked in very quickly, drove the car to the public parking garage, walked back to the hotel and the family was still in the lobby waiting for someone to help with the luggage. At that point, we handled our own luggage to the room.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel. Great location.

Posted Jul 4, 2015
Pros: Location. Very adequate rooms.
Location: Close to subway stations, Times Square, restaurants, CentrL Pqrk.
Friendly and helpful staff. Great location. Rooms were cool and clean.
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Convenient place to sleep in NYC

Posted Jul 1, 2015
Pros: Convenient to the subway stops
Cons: Customer service is clearly not a priority of the management. Saw several examples of poor customer service.
Location: Rockefeller Centre; NBC studios; Radio City Music Hall; HBO Store; Avenue of The Americas.
New York is not a place where you spend much time in your hotel room, so all you need is a convenient, clean, safe, quiet, place to sleep, change and store your stuff. This hotel fits that bill perfectly. Yes, the bedrooms are small but why would you need anything bigger? Room has everything you need. Rockefeller Centre and Radio City Music Hall are literally across the street from the hotel and both the Blue and Orange trains are just a short walk out the door. The one complaint about this hotel, is that with just two elevators for 24 floors, there is often a wait for the lift.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 29, 2015
Staff can be friendlier. They're very, very unforgiving with checkout policy and don't attempt to offer anything in compensation.
2 out of 5
by A verified traveler

Overall poor experience.

Posted Jun 28, 2015
Pros: Location. Friendly employees.
Location: Near Time Square, Broadway, Rockafeller Center, near good restaurants.
The room was very small. My wife asked for a shower cap, it was delivered after an additional call 6 hours later. The lobby was very small and unimpressive.
3 out of 5
by A verified traveler from T B

Die Zimmer zur Straße sind laut

Posted Jun 24, 2015
Das Personal am Empfang war sehr Freundlich . Nur das im Haus nicht !
4 out of 5
Recommended
for Everyone
by A verified traveler from England

Great Location

Posted Jun 23, 2015
Pros: Nice friendly staff, who are polite and helpful
Cons: For wwhat you pay and the location it is pretty much spot on
Really well situated for mid town, can easily walk to times Square, Central Park and Grand Central. Rockefeller is a block south, and St Patrick's cathedral is on the same street as is Radio City! Broadway is 2 1/2 blocks away.
4 out of 5
Recommended
for Everyone
by A verified traveler from Nebraska

NICE HOTEL IN TIMES SQUARE

Posted Jun 22, 2015
Pros: Location
The hotel was nice and great location hotel staff also very helpful and nice the only down side was I didn't really care for the sheets on the bed they felt cheap.
4 out of 5
Recommended
for Everyone
by A verified traveler from Santiago Chile

Location, location, location

Posted Jun 21, 2015
Pros: Location, location, location
Cons: Elevators. Small reception should be improved and have more staff The check in and check out process were slow.
Location: Across the street of Rockefeller Center and Radio City Music Hall Half a block of 5th avenue . Walking distance to the Theater district
Very well located across of Rockefeller Center, walking distance of Theater district and best Shoping area. Lovely terrace with great views. Very good breakfast buffet for a reasonable fee. Wifi internet included that worked in all the property. For the amount of rooms the hotel needs more elevators an bigger reception