Ratings based on 574 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
86% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Cold long wait

Posted Jan 23, 2015
Waited in the cold for over an hour as they neglected to mention the hotel shuttle only arrives at airport once you call them Which is not most convenient as there is no pay phones outside where you wait only inside and who travels with 50 us cents in their pocket. When they say on website free airport shuttle they should also mention you have to call them. And to add to that room was an icebox so you couldn't even warm up after waiting out in the cold
2 out of 5
by A verified traveler

Room 227

Posted Jan 7, 2015
Don't stay in room 227, it's close to the stairway exit, the door slams and it's extremely noisy. We paid for double queen beds and ended up with a single king. The staff didn't want to adjust our reservation and the entire trip was awful.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Florida

Friendly staff, comfy room

Posted Jan 7, 2015
The staff was great, the room was comfy although we were on the first floor which was a little noisy. The hotel was within walking distance from the subway and bus stops. The hotel offered a small, free breakfast, and free transportation to and from the airport. Very nice. Charles was awesome!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom MD

Evening Best time to be...

Posted Dec 28, 2014
Pros: Evening staff was awesome
Cons: If I change my mind and wish to stay a second night please don't change my room.
Location: I was only there to visit my sister and family so this didn't really apply but being born and bred in NY there is always something to do.
The evening staff were the greatest especially Richy P. These guys went all out to assist me and my ServiceDog no hassle check in - even got me coffee after making a fresh pot just for me.My next trip to visit my sister will be spent here! Thank You Richy P. You need a raise!!!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Marks

Great experience

Posted Dec 26, 2014
This was my second time this year to stay at this hotel..i had a chance to compare this hotel to another hotel in this same area...hands down this hotel is the best.i will be returning here. everything was great.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom pa

Posted Dec 23, 2014
Staff are friendly and helpful. But the room is too small.
4 out of 5
Recommended
for Everyone
by A verified traveler

shuttle bus straight to terminal in the morning

Posted Dec 22, 2014
for the price a good service there is a free shuttle bus service from federal circle on the skytrain system
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 17, 2014
Great hotel. Very clean, the hotel staff was very friendly, the breakfast was really good, and the internet very reliable.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Maryland

Nice hotel

Posted Dec 15, 2014
Pros: The room was clean, bathroom was update
I had a good experience at this hotel. The hotel attendant that checked me in was excellent and went above and beyond to ensure that my needs were met. Unfortunately I do not remember the name. The only downside was one catering staff that was extremely rude and unfriendly when I was asking her a question. Im not sure if it was due to language barrier
1 out of 5
by A verified travelerfrom Puerto Rico

Posted Dec 12, 2014
Dirty and bad stuffy smell! Just a terrible place to stay