Ratings based on 682 Verified Reviews
They paid and stayed. We double-checked.
3.8 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.5 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from North Carolina
Great for one nightPosted Jul 21, 2015
Good stay, but wouldn't stay long. The staff was helpful and it is close to the subway station. Not a great area, but pretty safe
for Everyoneby A verified traveler from Connecticut
Posted Jul 16, 2015
I love the hotel and theirs staff very professional specaily from desk charlie he was very polite and professional
by A verified traveler from In the Pacific area
In lousy area! IF I'd known, I'd never have bookedPosted Jul 12, 2015
Pros: not much
Cons: Move it to a better area closer to the airport.
later in the evening, I heard noise of water dripping despite having TV on. Seems the water was dripping out of the ''evacuation vent'' in the bathroom and coming from ceiling. I was dripping onto the toilet and then onto the floor! Seems it's happened before.I was told I could have a room across from mine. That room smelled of smoke. It was sprayed, still smelled. I took room on the upper floor and further to walk to elevator pulling suitcases. Never would book here again, OZONE PARK!? No transportation (in shuttle to Queen's Mall) as from Jamaica hotels.
by A verified traveler from Ohio
A Disappointing ExperiencePosted Jun 24, 2015
Pros: Nothing.....totally disgusting!!!!!!
Cons: Training of front desk, and preparation of healthy food!
There was no parking available for us when we arrived. When I asked the guy at the front desk said "this is New York!!! you can not have parking." Now the breakfast was not just gross, terrible and disgusting, the lady preparing the food had eggs in a zip lock bag, kept microwaving it and putting it in the hot plate...(would not recommend this food and facility to my worst enemy!!!). Highly disappointed in the room they called suite...very small and noisy because it was close to the front desk.
by A verified traveler from Ireland
Hotel close to airportPosted Jun 14, 2015
Cons: The hotel needs a complete renovation, and most of the staff should be changed or trained
Location: Only stopped one night, so I do not know
Not a nice experience, first room was very bad had to change to a slightly better room. Would not stay at this hotel again, felt uncomfortable all night, carpet was dirty.
for Everyoneby A verified traveler
Very comfortablePosted Jun 7, 2015
Will book again very close to everything highly recommend
by A verified traveler
Was expecting morePosted Jun 7, 2015
Pros: I did appreciate the availability of an airport shuttle, as well as the free wifi. The bed was quite comfortable.
Cons: Lobby and corridors rather dingy.
The hotel was further from the airport than I expected. I thought the lobby and corridors rather shabby and dirty. However, the room was okay and the bed quite comfortable.
for Everyoneby A verified traveler from Houston
Good over all for the price.Posted Jun 6, 2015
You get all the basics and breakfast. Very good rate for a New York hotel.
for Everyoneby A verified traveler from FLORIDA
Ok hotel - close to JFKPosted Jun 2, 2015
Pros: Proximity to JFK and room sizes.
Cons: Better communication and spelling skills from staff.
Location: Good for airport, bad for shopping.
Spacious rooms with ok continental breakfast. Fairly clean.
for Everyoneby A verified traveler
Posted Jun 2, 2015
Great experience! Location is a bit of a trek away from the main sites, but the hotel itself was excellent. Staff (Charley!) were awesome and helpful.