Ratings based on 1,066 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 26, 2014
good experience with employees great attention fair cleanness
Comment from Hotel Management
Aug 28, 2014 by Lisa, Hotel Management
Thank you for your compliments to our staff and for giving us a chance to recognize their efforts in making you feel at home. We hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Peru

Good hotel I'll come back again

Posted Aug 19, 2014
Good breakfast, great location just across the street of the mall, good service (staff). Van to the airport is not very clean.
Comment from Hotel Management
Aug 22, 2014 by Lisa, Hotel Management
I am so glad to hear from you and to discover that you enjoyed your stay with us so much. Thank you for this thorough and insightful review.
2 out of 5
by A verified traveler

Awful Staff but close to shopping Mall

Posted Aug 19, 2014
Pros: room size and location
Cons: Hire staff who care
Location: Shopping
The staff is really bad and they don't really care about customers. They knock and open the door at 8AM and wake you up only to know what time you leaving.. even if I left the no-disturb sign on the door. You can hear the planes take off all night long. Only advantage is that it's close to the shopping mall
Comment from Hotel Management
Aug 22, 2014 by Lisa, Hotel Management
I am so sorry to hear about the difficulties that you experienced during your recent stay with us. I assure you that each issue mentioned is being investigated and addressed and we thank you for taking the time to point out the areas where we can improve upon the guest experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from Out of towner

Perfect.....

Posted Aug 19, 2014
Pros: Everything....location, room, shuttle service etc.
Cons: Pricing.... :-)
Location: Applebees & IHOP are RIGHT next door....major outlet mall right across the street...gr8 for an extended layover.
Got in way too early but was able to leave bags (free) & take the 2 min. walk to ihop or u can take the 5 min. walk to the Outlet Mall across the road. Breakfast room was packed but they had a good selection....wish i cud have stayed longer.
Comment from Hotel Management
Aug 21, 2014 by Lisa, Hotel Management
It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit!
4 out of 5
Recommended
for Everyone
by A verified traveler from Montreal P Q

Nice hotel, perfect location

Posted Aug 18, 2014
Pros: Price and location
Cons: Breakfast room is too small
Location: Across the street from Jersey Gardens Outlet . Very close to EWR . Close to Public transportation
Everything was great ....the only negative was the breakfast buffet. Very small room, not enough tables for all the guests
Comment from Hotel Management
Aug 22, 2014 by Lisa, Hotel Management
I am glad that you found our accommodations to be comfortable and our service to be welcoming. I am sorry that you didn't enjoy the breakfast experience and hope that you will find this to be improved during your next visit!
2 out of 5
by A verified traveler from Warsaw, Poland

Not a great option near EWR

Posted Aug 13, 2014
This is one of the cheaper hotels near Newark Airport so don't expect too much. Rooms are acceptable but breakfast experience is dreadful. Very close to Jersey Gardens Outlet Mall.
Comment from Hotel Management
Aug 14, 2014 by Lisa, Hotel Management
Thank you for sharing your experience. I am so sorry that you didn't enjoy our breakfast, though I'm glad we were able to meet the majority of your expectations. We hope to see you again!
4 out of 5
Recommended
for Everyone
by A verified traveler from manitoba

It was the cheapest hotel near New York City.

Posted Aug 12, 2014
The hotel was pleasant and convenient to the turn pike. It was clean and staff were excellent. The only problem we had was the air conditioner in room was acting up but managed to find a worker who fixed it right away.
Comment from Hotel Management
Aug 15, 2014 by Lisa, Hotel Management
Thank you so much for your compliments to our great rates, value, and accommodating staff! I am so glad that we were able to quickly address your AC issue and that you enjoyed your stay. Thanks for your business. We hope to see you again soon!
Comment from Hotel Management
Aug 14, 2014 by Lisa, Hotel Management
Thank you for sharing your experience. I am sorry for the inconvenience regarding your air conditioner, but I am glad that our staff was able to take care of the problem for you right away! We appreciate all of your compliments to our staff and housekeeping and we are hoping to see you again very soon!
3 out of 5
Recommended
for Everyone
by A verified traveler from London UK

Decent airport hotel.

Posted Aug 12, 2014
Clean, good sound insulation, capable staff but not much else. Perfectly fine for an airport transfer. Shuttle every 30mn only.
Comment from Hotel Management
Aug 15, 2014 by Lisa, Hotel Management
Thanks for sharing your experience with us. I'm glad that we met your needs and that you found our staff to capable. I do wish that you had been more impressed with our services, and I hope you'll return to see how we improve upon our hotel!
Comment from Hotel Management
Aug 14, 2014 by Lisa, Hotel Management
Your perspective of our hotel is greatly appreciated. I am glad that we met your needs and that you found our staff to be capable and hospitable. We look forward to seeing you again!
4 out of 5
Recommended
for Everyone
by A verified traveler from New Delhi

Lovely hotel at a convenient location

Posted Aug 9, 2014
Pros: Location
Cons: Breakfast is very basic, but ok.
Location: Great dining next door!
Good experience. Breakfast area was relatively small compared to the number of rooms but the food was fine. Room was very comfortable and the hotel is very close (within walking distance) to dining options so great for a business traveller like me.
Comment from Hotel Management
Aug 11, 2014 by Lisa, Hotel Management
Thank you for sharing your experience of our hotel! I'm so happy to hear that you enjoyed such a convenient and comfortable stay with us and we can't wait to see you again!
1 out of 5
by A verified traveler from Toronto

Avoid it if possible

Posted Aug 8, 2014
Pros: Breakfast was good.
Cons: Change all the staff with mature sensible people.
Location: Nothing, poor location
Breakfast was good but not a good hotel. My phone went missing from my room as I left it purposely in the room that day. Avoid this hotel if you can.
Comment from Hotel Management
Aug 9, 2014 by Lisa, Hotel Management
I am sorry to hear that did not enjoy your stay with us and that you lost your phone during this visit. I hope that you were ultimately able to recover the phone and we apologize for not meeting your expectations. I am glad you enjoyed the breakfast and very sorry to lose you as a guest. We hope you'll someday change your mind and return to see how we have improved upon our services and amenities.