Exterior

Reviews of Hampton Inn & Suites Newark Airport Elizabeth

3 out of 5
Hampton Inn & Suites Newark Airport Elizabeth
100 International Blvd., Elizabeth, NJ

Reviews

8.2

Very Good

Rating 10 - Excellent. 635 out of 1266 reviews" "
Rating 8 - Good. 320 out of 1266 reviews" "
Rating 6 - Okay. 127 out of 1266 reviews" "
Rating 4 - Poor. 93 out of 1266 reviews" "
Rating 2 - Terrible. 91 out of 1266 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Anna

Liked: Cleanliness, staff & service
Hampton Inn is always nice. However, at this location one elevator needs to be fixed because the doors take forever to open and close. Also, there was some kind of construction going on so the parking space in the back was limited.
Stayed 2 nights in Mar 2024
Response from Manager on Apr 16, 2024
Hello Anna,Thank you for providing feedback on your recent stay. We appreciate your comments and will make sure they are shared with the appropriate team for future improvements. Your experience helps us to enhance our guests' stays and we hope to welcome you back again soon.

10/10 Excellent

Lori-Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff
Stayed 1 night in Apr 2024
Response from Manager on Apr 15, 2024
Hello Lori-Ann,We're delighted to hear you found our staff to be wonderful during your stay. Your kind words will be shared with the team to motivate them further. Should you have any future stays planned, we'd love to welcome you back for another enjoyable experience.

8/10 Good

Neha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 2nd time staying at this property is a great property very clean, safe and comfortable. It’s literally Five minutes from hotel to the entrance of the mall walking distance. The only reason it’s not a five stars is because the shuttle service is Extremely unreliable I had to wait over an hour to be picked up and then I gave up so I took an Uber and the Wi-Fi will not stay connected.
Stayed 4 nights in Apr 2024
Response from Manager on Apr 15, 2024
Hello Neha,We appreciate your loyalty and positive feedback on our cleanliness and location convenience. We regret any inconvenience caused by the shuttle service and Wi-Fi connectivity; we recommend guests to explore alternative transportation options and utilize the front desk for any technical assistance.

10/10 Excellent

Delia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 3 nights in Feb 2024
Response from Manager on Apr 13, 2024
Hello Delia,We are thrilled to hear that you enjoyed your stay with us! Our team always strives to provide a top-notch experience for all our guests. Should you have any feedback or suggestions for your next visit, please do not hesitate to reach out. We look forward to welcoming you back soon!

2/10 Terrible

melissa

Disliked: Cleanliness, staff & service
The people in the front were very rude. I called early to request early check in and they said we would be able to check in early. We arrive and they make us wait 2 hours in the lobby. The guy at the front desk is a weirdo and did not even acknowledge me and my family when we tried to check out. Very unprofessional and the breakfast was not good at all. The best thing was the cereal
Stayed 4 nights in Apr 2024
Response from Manager on Apr 13, 2024
Hello melissa,We appreciate you sharing your experience with us. We are sorry to hear about your disappointment with the check-in process and interactions with our staff. Your feedback is crucial for us to enhance our services. We will address your concerns with the team to ensure better service in the future. We are glad to hear you enjoyed the cereal during your stay.

10/10 Excellent

Diane

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good choice for flying out the next day
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Diane, We're glad to hear you found our hotel convenient for your travels. Should you have any feedback, please don't hesitate to reach out to our management team. Safe travels!

4/10 Poor

earlene p

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
They don't answer the phones when you call from your room. Needed washcloths and towels, had to wait longer than 2 hrs to receive them. Day 2 requested the room to be cleaned, trash was left in the room.
Stayed 3 nights in Mar 2024
Response from Manager on Apr 9, 2024
Hello earlene p, We apologize for any inconvenience you experienced during your stay. Your feedback will be shared with our team for improvement in our services. We recommend reaching out to our management team to discuss your concerns further.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities
bartender was cool
Stayed 1 night in Apr 2024
Response from Manager on Apr 7, 2024
Hello Daniel,We're glad to hear you enjoyed the service from our bartender during your stay! Please feel free to reach out to our management team for any further feedback you may have.

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Apr 5, 2024
Hello Paola,Thank you for choosing to stay with us! We are delighted that you had a wonderful experience at our hotel. Your comfort and satisfaction are our top priorities, and we hope to welcome you back soon for another exceptional stay.

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
On-line still states pool available which it is not.
Stayed 3 nights in Mar 2024
Response from Manager on Apr 5, 2024
Hello Ana,We apologize for any confusion regarding our amenities. We recommend contacting our management team directly for the most up-to-date information on our facilities. Thank you for bringing this to our attention.

8/10 Good

Loren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Apr 3, 2024
Hello Loren, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

8/10 Good

Stefhania

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location is very convenient . However? Breakfast is very basic and we found a long hair in the food.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello Stefhania, We appreciate your feedback regarding our convenient location. Rest assured we'll address your concerns about breakfast to enhance our services. Thank you for bringing this to our attention.

8/10 Good

Kelly

Liked: Cleanliness
Staff was not the friendliest
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Kelly,We strive to provide excellent service to all our guests and regret to hear about your experience. Your feedback is valuable in helping us improve. We encourage you to reach out to management with any additional details or concerns you may have.

10/10 Excellent

Louise, Levis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel , room is well displayed and practical
Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello Louise,We are thrilled to hear that you found our hotel and room setup satisfying. Your positive feedback is greatly appreciated. We strive to provide a comfortable and functional stay for all our guests. Thank you for choosing our hotel for your accommodation needs.

2/10 Terrible

Nnenna

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities
i didn't like that i had to come down to speak to front desk, i didn't like the unfriendliness of the staff. it was not worth the amount that i paid for it, and will probably not stay there the next time i visit.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 19, 2024
Hello Nnenna, We apologize for any inconvenience caused during your stay. Guest feedback is important to us, and we will address the issues you've raised with our team for improvement. We hope you may reconsider and give us another chance to provide a better experience on your next visit.

4/10 Poor

Gerald

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Trouble checking in the staff had to do everything by han
Stayed 1 night in Mar 2024
Response from Manager on Mar 18, 2024
Hello Gerald, We apologize for any inconvenience you experienced during check-in. Your feedback has been noted, and we will address this issue with our team to ensure a smoother process in the future. We appreciate your understanding and hope to welcome you back for an improved stay.

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Mar 2024
Response from Manager on Mar 19, 2024
Hello Michael,Thank you for taking the time to share your feedback with us. We are glad to hear that you had a positive experience during your stay. Should you have any further comments or concerns, we recommend reaching out to our management team directly for assistance.

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great overall. Just elevator is long to wait. Breakfast buffet needs to have more options
Stayed 4 nights in Mar 2024
Response from Manager on Mar 17, 2024
Hello Mary,We appreciate your positive feedback and take note of your comments regarding the elevator wait time and breakfast options. Your suggestions will be shared with the team for further review and improvements. Thank you for sharing your experience with us.

10/10 Excellent

Kristen

Traveled with family
Liked: Staff & service, property conditions & facilities
We had a great stay! I was able to pick my room on the app and we had a wonderful view! The checkin process was very pleasant and the hotel was very clean and modern. The area seems very nice. We left our car for a few days while flying out of Newark and I felt comfortable with the area. Shuttle to the airport was very easy and dropped us off right at the terminal. Overall, very pleased!! Will stay here again.
Stayed 1 night in Mar 2024
Response from Manager on Mar 17, 2024
Hello Kristen,We are delighted to hear that you had a great stay with us and enjoyed the convenience of selecting your room via the app, the pleasant check-in process, and the modern cleanliness of our hotel. It's wonderful to know you appreciated the beautiful view and convenient shuttle service to the airport. We look forward to welcoming you back on your next visit!

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the staff cordial and helpful. Also liked the shuttle.
Stayed 1 night in Mar 2024
Response from Manager on Mar 15, 2024
Hello Mary,We are pleased to hear that you found our staff cordial and helpful, and enjoyed our shuttle service. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future.

8/10 Good

Dwayne

Stayed 3 nights in Mar 2024
Response from Manager on Apr 3, 2024
Hello Dwayne, We appreciate you choosing our hotel for your stay! We hope you had a pleasant experience and look forward to welcoming you back soon.

6/10 Okay

sunil

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Bathroom flush was leaking and made noise all night
Stayed 1 night in Mar 2024
Response from Manager on Mar 13, 2024
Hello sunil, We appreciate your feedback regarding the bathroom issue experienced during your stay. Please note we take all guest concerns seriously and have forwarded this to our maintenance team for immediate attention. Thank you for bringing this to our attention so we can ensure a better experience for future guests.

10/10 Excellent

alyssa

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Mar 2, 2024
Hello alyssa,We are delighted to hear that you enjoyed your stay with us! We hope to welcome you back soon for another memorable experience.

8/10 Good

ELSA

Traveled with family
Liked: Cleanliness, amenities
Really nice and comfort
Stayed 1 night in Feb 2024
Response from Manager on Feb 28, 2024
Hello ELSA,We are delighted to hear that you found our hotel to be nice and comfortable. Your feedback is greatly appreciated as we strive to provide a pleasant experience for all our guests. If you have any further comments or suggestions, please feel free to reach out to us.

10/10 Excellent

Vilicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 29, 2024
Hello Vilicia,We're thrilled to hear that you had a fantastic stay with us! We hope to welcome you back soon for another excellent experience.

8/10 Good

Iris

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello Iris,We are delighted to hear that you enjoyed your stay with us! Please do not hesitate to contact us directly if you have any further comments or suggestions. We hope to welcome you back in the future for another wonderful experience.

10/10 Excellent

Bozana

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It would have been nice to have souna or pool
Stayed 1 night in Feb 2024
Response from Manager on Mar 1, 2024
Hello Bozana,We appreciate your feedback regarding the sauna and pool amenities, we will forward your suggestions to our management for consideration. Thank you for staying with us.

6/10 Okay

itzhak, Ness Ziona

Traveled with family
Dirth room and front hotel
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello itzhak,We're sorry to hear about your experience. Guest feedback is valuable for our improvement. Should you have any further concerns, please reach out to our management team directly for assistance.

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, organized
Stayed 1 night in Feb 2024
Response from Manager on Feb 23, 2024
Hello Ricardo,We appreciate your positive feedback on the cleanliness and organization of our hotel. Your satisfaction is important to us, and we hope to welcome you back in the future.

10/10 Excellent

Dan Rick Mary

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello Dan Rick Mary,We are delighted to hear that you had an excellent stay with us! We look forward to welcoming you back soon for another wonderful experience at our hotel.

10/10 Excellent

Kinette

Liked: Cleanliness, staff & service, property conditions & facilities
Very well put together
Stayed 1 night in Feb 2024
Response from Manager on Feb 20, 2024
Hello Kinette,We are pleased to hear that you found our hotel well put together. Your feedback is valuable to us as we strive to provide a top-notch experience for all our guests. If there is anything else we can assist you with, please do not hesitate to contact our management team.

6/10 Okay

Virgie, bayonne

Traveled with family
Liked: Cleanliness
What we liked, Walking distance to the mall and restaurant. Rooms were clean. The door to the room did not lock unless we push up the handle before we left. The room was kind of small. They did not have many channels. Breakfast could have been better, the bacon was tough not crispy. The staff could have been a little more friendlier.
Stayed 1 night in Feb 2024
Response from Manager on Feb 15, 2024
Hello Virgie, Thank you for taking the time to share your feedback with us. We're pleased to hear that you enjoyed the convenient location and clean rooms. We apologize for any inconvenience you experienced with the door locking mechanism, room size, TV channels, breakfast, and staff friendliness. We appreciate your valuable input and will share your comments with the relevant teams for further improvement. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Joan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was close to the airport & had shuttle service. I do not approve of the plastic tableware for breakfast. It’s an enormous amount of disposable plastic throughout the years. Silverware would be so much better. Also, I knew this hotel as a Country Inn & Suites and as such, it had a pool & hot tub. I’m disappointed that it doesn’t have that any longer.
Stayed 3 nights in Feb 2024
Response from Manager on Feb 15, 2024
Hello Joan, Thank you for your feedback. We appreciate your positive comments regarding our proximity to the airport and shuttle service. We understand your concerns about plastic tableware and will take this into consideration for future improvements. We apologize for any disappointment regarding the pool and hot tub. We hope you still had a pleasant stay with us.

8/10 Good

Ken

Liked: Staff & service, amenities
Nice
Stayed 1 night in Feb 2024
Response from Manager on Feb 15, 2024
Hello Ken,Thank you for taking the time to share your feedback with us. We appreciate your kind words and are glad to hear that you enjoyed your stay. We hope to have the opportunity to welcome you back in the future.

4/10 Poor

Dieter

Liked: Cleanliness, staff & service
We arrived to the hotel at midnight and we were tired and went straight to bed since we had an early flight the next day. Woke up at 5:15 to shower and catch the 6:25 shuttle to the airport. There was NO hot water in the shower and when we checked out to let them know they did not seem to care and we got on the shuttle and departed.
Stayed 1 night in Feb 2024
Response from Manager on Feb 13, 2024
Hello Dieter, Thank you for bringing this to our attention. We apologize for any inconvenience you experienced with the lack of hot water during your stay. We will address this with our maintenance team to ensure it doesn't happen again in the future. We value your feedback and hope to have the opportunity to provide you with a more satisfying experience on your next visit.

8/10 Good

Yasmin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Manager on Feb 9, 2024
Hello Yasmin,We appreciate your recent stay at our hotel and your favorable rating. Should you have any further feedback or suggestions to share, we encourage you to reach out to us directly. We value your opinion and hope to welcome you back in the future.

2/10 Terrible

Eliot

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello Eliot, We're sorry to hear you did not fully enjoy your stay. Please feel free to contact us directly to discuss any concerns you may have had during your time with us. We value all guest feedback and would appreciate the opportunity to address them accordingly.

8/10 Good

Michael

Stayed 2 nights in Jan 2024
Response from Manager on Feb 3, 2024
Hello Michael, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

Sarah

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on Feb 1, 2024
Hello Sarah,We are delighted to hear that you had an excellent experience during your stay with us! Our team works hard to provide exceptional service and create memorable stays for our guests. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Colbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Jan 2024
Response from Manager on Feb 1, 2024
Hello Colbert,Thank you for your kind words! We are delighted to hear that you enjoyed your stay with us. We strive to provide exceptional service and a comfortable experience for all guests. Your positive feedback is greatly appreciated. We look forward to welcoming you back in the future.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very good. Able to check in early, store car, get transfer to cruise port. This is our third time using this hotel for a cruise out of Bayonne.
Stayed 1 night in Jan 2024
Response from Manager on Jan 30, 2024
Hello Michael,Thank you for choosing our hotel for the third time for your cruise out of Bayonne. We're delighted to hear that our staff provided excellent service, allowing you to check in early and assisting with your car and transfer to the cruise port. We appreciate your loyalty and hope to welcome you back for future cruises.

8/10 Good

Tammi

Traveled with family
Liked: Cleanliness, property conditions & facilities
It was difficult to locate.
Response from Manager on Jan 27, 2024
Hello Tammi,We apologize for any inconvenience you had while locating our hotel. We appreciate your feedback and will work on providing clearer directions in the future.

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel.
Stayed 3 nights in Jan 2024
Response from Manager on Jan 27, 2024
Hello Robert,Thank you for your kind words and for choosing our hotel for your stay. We are delighted to hear that you had a pleasant experience with us. We appreciate your feedback and we hope to welcome you back again in the future.

10/10 Excellent

Estrella

Stayed 1 night in Jan 2024
Response from Manager on Mar 22, 2024
Hello Estrella,We are happy to hear that you enjoyed your stay with us! If you have any further feedback or if there is anything else we can assist you with, please don't hesitate to reach out. We hope to welcome you back again soon!

10/10 Excellent

Clotilde

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the fact that we were near a walkable mall. The shuttle to the airport was also a great asset. Breakfast was good as well. Had a great stay.
Stayed 2 nights in Dec 2023
Response from Manager on Jan 25, 2024
Hello Clotilde,Thank you for choosing our hotel and for sharing your positive feedback! We're delighted to hear that you enjoyed our convenient location near a walkable mall and the shuttle service to the airport. It's great to know that you also had a great breakfast experience. We appreciate your kind review and look forward to welcoming you back in the future.

8/10 Good

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Hello Jose,Thank you for sharing your feedback with us. We appreciate your perspective and will take your comments into consideration for future improvements. We value all guest experiences and aim to provide the best possible stay for everyone.

6/10 Okay

Barry

Liked: Amenities
Stayed 1 night in Jan 2024
Response from Manager on Jan 16, 2024
Hello Barry, We appreciate you choosing our hotel for your stay. If you have any specific feedback about your experience, we encourage you to reach out to us directly so we can address any concerns. We value your input and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Oluwatobi

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on Jan 16, 2024
Hello Oluwatobi,Thank you for choosing our hotel for your recent stay. We are delighted to hear that you had a wonderful experience with us. We look forward to welcoming you back in the future.

10/10 Excellent

Trisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 27, 2024
Hello Trisha,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a great experience during your time with us. We hope to have the pleasure of welcoming you back in the future.

8/10 Good

Kevin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on Jan 13, 2024
Hello Kevin, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.