Ratings based on 435 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Canada, Ontario

New York's best kept Secret!

Posted Dec 11, 2014
Pros: Location, Location, Location. Central to all our excursions.
Cons: Lobby is limited in size, but Christmas Tree was decorated beautifully and was a show piece.
Location: Short walk to subway, Times Square and Rockefeller Center.
From the minute we arrived we were greeted and treated like we had visited before. We were quickly provided rooms and were assisted at the door with our baggage. Overall an outstanding stay with staff providing answers to all inquiries. We were assisted in transportation, places to visit and dinner suggestions. Fantastic stay!
3 out of 5
by A verified travelerfrom NY

Who's managing this place?

Posted Dec 7, 2014
The hotel has been refurbished, but beyond that, was a disappointment. As we went to check in, two people stood by and did nothing while a third spoke on her cell phone. There were no other customers there, so we just waited for . . . who knows why. Then one of the people behind the counter dropped something in his hand and began cursing in a loud voice -- a stark contrast to the Christmas tree ten feet away in the lobby. We got checked in and went to the room (2001), which was relatively new and in good condition. But here is where the lack of management and good old fashion common sense was apparent. The floor lamp would not stay on -- it appears someone must have damaged the mechanism -- which left the room rather dark because there is otherwise an insufficient number of lamps. The safe for valuables is literally bolted to the floor in the lowest level of the TV stand -- you have to get on your belly to see the keypad to enter the combination (which as we all know, is something we want to do right for fear of not being able to get at our valuables). A small inconvenience but telling: the bath towels are hung out by the sink and the hand towels are hung inside the bathtub. You just get the sense customer service is irrelevant. If they can get themselves sorted from a management standpoint, there is hope: the hotel is in a good location and is updated and seemed clean.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom UK

Great locality

Posted Dec 7, 2014
Pros: Easy check-in, no frills
Cons: N/A
Location: Very convenient to get everywhere
The hotel suited us well. People were there to help if you needed them.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom scotland

wee gem

Posted Nov 29, 2014
this small boutique hotel was in a great spot just off fifth avenue and six blocks from macy's. Rooms were comfy and spacious by nyc standards. We even had a tea/coffee machine a first in nyc and weve been there a lot.. Diner and stores close by grand central a short walk away, altogether ideal. One very small fault was that the tea was never replenished but they did have tea/coffee available 24 hours a day on the first floor. I would not hesitate to return
4 out of 5
Recommended
for Everyone
by A verified travelerfrom d

Good location near to times square and bryant park

Posted Nov 21, 2014
Unfortunately the hotel was having some building work outside so was covered in scaffolding but rooms comfortable , had hairdryer in bathroom and iron an ironing board in room, free tea and coffee in room and avialable from machine on mezzanine level staff very helpful
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Hampshire

Central Manhattan hotel

Posted Nov 19, 2014
Pros: Everything
Cons: Superb already
Location: Walking distance to everywhere in Manhattan .
11th visit to New York and best hotel ever due to location, super beds, quietness, fab wifi plus printer. Free tea/coffee. You really cannot beat this hotel and would recommend to anyone visiting. Deli next door offers best breakfast at a very reasonable price and also superb sushi - made on the premises !!
2 out of 5
by A verified travelerfrom allauch

hotel moyen

Posted Nov 17, 2014
Pros: Lits très confortables
Cons: Rangements dans la chambre,,baignoire très inconfortable,clim difficile à régler
Location: Quartier agréable près de Bryant Park
Avions demandé un étage élevé et on nous affecte une chambre au 1er étage.........après de longues insistances nous avons obtenu une chambre au 30eme étage.....ouf..!!!!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Manchester

Great hotel, Central location

Posted Nov 14, 2014
Pros: Everything
Cons: Endure enough cups in room to reflect the number staying
Location: Great location, just off 5th Avenue, across from Bryant Park, Grand Central two blocks away
We stayed here for four nights, from the minute we arrived the staff were very helpful, room was great , complimentary tea and coffee 24 hours per day and wifi through out the hotel. Would stay here again.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom new york, NU

Well located. The cleaning staff is rude

Posted Oct 12, 2014
Bathroom was not too clean and the cleaning lady was too rude.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Novara, Italia

Buon albergo in posizione ottimale

Posted Oct 7, 2014
Pros: La posizione, a pochi minuti da times square, e dalle principali attrazioni
Cons: nelle camere non è presente un frigobar.
Ottimo hotel, vicino a Brian Park e alla New York Public Library, le camere non sono enormi e i letti sono più piccoli di quello che siamo abituati, ma pulito e con connessione gratuita, nei piani alti non si sente il rumore del traffico sempre presente. Fermata metro molto vicina e buon punto di partenza per shopping e visita dei monumenti. Nelle immediate vicinanze varie possibilità per fare colazione.