Ratings based on 435 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom Canada, Ontario
New York's best kept Secret!Posted Dec 11, 2014
Pros: Location, Location, Location. Central to all our excursions.
Cons: Lobby is limited in size, but Christmas Tree was decorated beautifully and was a show piece.
Location: Short walk to subway, Times Square and Rockefeller Center.
From the minute we arrived we were greeted and treated like we had visited before. We were quickly provided rooms and were assisted at the door with our baggage. Overall an outstanding stay with staff providing answers to all inquiries. We were assisted in transportation, places to visit and dinner suggestions. Fantastic stay!
by A verified travelerfrom NY
Who's managing this place?Posted Dec 7, 2014
The hotel has been refurbished, but beyond that, was a disappointment. As we went to check in, two people stood by and did nothing while a third spoke on her cell phone. There were no other customers there, so we just waited for . . . who knows why. Then one of the people behind the counter dropped something in his hand and began cursing in a loud voice -- a stark contrast to the Christmas tree ten feet away in the lobby. We got checked in and went to the room (2001), which was relatively new and in good condition. But here is where the lack of management and good old fashion common sense was apparent. The floor lamp would not stay on -- it appears someone must have damaged the mechanism -- which left the room rather dark because there is otherwise an insufficient number of lamps. The safe for valuables is literally bolted to the floor in the lowest level of the TV stand -- you have to get on your belly to see the keypad to enter the combination (which as we all know, is something we want to do right for fear of not being able to get at our valuables). A small inconvenience but telling: the bath towels are hung out by the sink and the hand towels are hung inside the bathtub. You just get the sense customer service is irrelevant. If they can get themselves sorted from a management standpoint, there is hope: the hotel is in a good location and is updated and seemed clean.
for Everyoneby A verified travelerfrom UK
Great localityPosted Dec 7, 2014
Pros: Easy check-in, no frills
Location: Very convenient to get everywhere
The hotel suited us well. People were there to help if you needed them.
for Everyoneby A verified travelerfrom scotland
wee gemPosted Nov 29, 2014
this small boutique hotel was in a great spot just off fifth avenue and six blocks from macy's. Rooms were comfy and spacious by nyc standards. We even had a tea/coffee machine a first in nyc and weve been there a lot.. Diner and stores close by grand central a short walk away, altogether ideal. One very small fault was that the tea was never replenished but they did have tea/coffee available 24 hours a day on the first floor. I would not hesitate to return
for Everyoneby A verified travelerfrom d
Good location near to times square and bryant parkPosted Nov 21, 2014
Unfortunately the hotel was having some building work outside so was covered in scaffolding but rooms comfortable , had hairdryer in bathroom and iron an ironing board in room, free tea and coffee in room and avialable from machine on mezzanine level staff very helpful
for Everyoneby A verified travelerfrom Hampshire
Central Manhattan hotelPosted Nov 19, 2014
Cons: Superb already
Location: Walking distance to everywhere in Manhattan .
11th visit to New York and best hotel ever due to location, super beds, quietness, fab wifi plus printer. Free tea/coffee. You really cannot beat this hotel and would recommend to anyone visiting. Deli next door offers best breakfast at a very reasonable price and also superb sushi - made on the premises !!
by A verified travelerfrom allauch
hotel moyenPosted Nov 17, 2014
Pros: Lits très confortables
Cons: Rangements dans la chambre,,baignoire très inconfortable,clim difficile à régler
Location: Quartier agréable près de Bryant Park
Avions demandé un étage élevé et on nous affecte une chambre au 1er étage.........après de longues insistances nous avons obtenu une chambre au 30eme étage.....ouf..!!!!
for Everyoneby A verified travelerfrom Manchester
Great hotel, Central locationPosted Nov 14, 2014
Cons: Endure enough cups in room to reflect the number staying
Location: Great location, just off 5th Avenue, across from Bryant Park, Grand Central two blocks away
We stayed here for four nights, from the minute we arrived the staff were very helpful, room was great , complimentary tea and coffee 24 hours per day and wifi through out the hotel. Would stay here again.
for Everyoneby A verified travelerfrom new york, NU
Well located. The cleaning staff is rudePosted Oct 12, 2014
Bathroom was not too clean and the cleaning lady was too rude.
for Everyoneby A verified travelerfrom Novara, Italia
Buon albergo in posizione ottimalePosted Oct 7, 2014
Pros: La posizione, a pochi minuti da times square, e dalle principali attrazioni
Cons: nelle camere non è presente un frigobar.
Ottimo hotel, vicino a Brian Park e alla New York Public Library, le camere non sono enormi e i letti sono più piccoli di quello che siamo abituati, ma pulito e con connessione gratuita, nei piani alti non si sente il rumore del traffico sempre presente. Fermata metro molto vicina e buon punto di partenza per shopping e visita dei monumenti. Nelle immediate vicinanze varie possibilità per fare colazione.