Ratings based on 269 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by Matt from UK

Great location wins out

Posted Apr 11, 2014
Pros: Location, free wifi and internet, pleasant staff
Cons: The rooms look a little tired and could do with a refresh.
Location: About a minute from the New York library, 5 mins walk from Grand Central Terminal and probably around 10-15mins from Times Square.
Situated down a side street sandwiched between 5th Avenue and Madison Avenue (close to the New York Library and Grand Central Terminal), this hotel offers an excellent base for sightseeing. The lobby is small but neat. The staff were very welcoming, chatty and ultimately very helpful. There is free wifi in all rooms and free internet access via some PCs near the lobby - along with free tea and coffee. While we were there the restaurant was out of action which is a shame but not of any consequence as there were plenty of places to eat out. The rooms were of a reasonable size (I'm told) for New York, there were 2 double beds in ours, and the bathroom was ok. The view from the window could have been nicer (we were on 21st floor facing south) but not an issue. To sum up, a modest clean hotel in a great location to use as a base to get around with helpful staff to guide you.
5 out of 5
Recommended
for Everyone
by Danielle from Liverpool, NY

Great location and deal!

Posted Mar 14, 2014
Pros: Location and price.
Cons: Wish there was a mini-fridge in the room.
Took my three nieces to NY for a 3-day visit. Hotel was close to Grand Central and all of the sites they wanted to see. Will definitely be staying here again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice, good location

Posted Jan 27, 2014
We enjoyed the location, comfortable room and staff was nice. Wish food was available in hotel. Used fitness center, good but could be bigger.
4 out of 5
Recommended
for Everyone
by Alyce from Brisbane, Aust

Very well placed in midtown

Posted Jan 6, 2014
This hotel is excellently placed in midtown, it's a short walk to most of the major attractions in NY. Very friendly staff.
4 out of 5
Recommended
by Lori from Missouri

Posted Jan 5, 2014 on Hotels.com
Wonderful hotel and such friendly staff! Both the front desk and bellman station went out of their way to help and answer questions. We had a wonderful experience in NYC on NYE!
3 out of 5
Recommended
for Everyone
by Jackson from Melbourne, VIC, Australia

Posted Jan 5, 2014
Pros: Staff were very accommodating. Free computer and printing access was a bonus.
Cons: Lighting in the rooms could be much improved and all shower curtains should be replaced with screens.
Location: Easy access to Times Square, Bryant Park and the Subway. Walking distance to all the major midtown attractions and Central Park.
Nice enough hotel but feels a bit aged in places. Had an issue upon arrival whereby they'd overbooked the hotel and I was therefore allocated a room in a sister-hotel for the first night and then had to relocate back to the one that I'd actually booked for the remainder of my stay which was a hassle and the sister-hotel wasn't up to scratch. That said, the staff were very apologetic for the situation and went out of their way to improve my stay, offering me a refund of the first night's cost, and upgraded room and complimentary breakfasts so I can't complain too much!
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel perfectly located in Midtown Manhattan

Posted Jan 5, 2014
Pros: Location, outside deli open 24/7 decent prices incl. breakfast and lunch
Cons: bar/seating area
Location: All of New York's popular touristic places can be visited from here, however the subway system is so efficient that this accounts for any location.
Hotel is very convenient located subway, Times Square and Grand Central within walking distance. Price was OK in relation to location. We had a 2 double bed room and occupied it with 2 adult children for a period of 2 weeks. The room was a too small for comfort. Also the hotel has no bar or comfortable seating are so you are forced to stay in your room.
5 out of 5
Recommended
for Families
by Jones from Albuquerque, NM

Modernized and great location

Posted Jan 3, 2014 on Hotels.com
The room was "cozy" but very modern, clean and comfortable. The location is great right next to Bryant park and a few subway stations including Grand Central. They were also very accommodating allowing us a late checkout so we didn't have to go to the airport early.
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing! Great room and staff, very helpful!

Posted Jan 1, 2014
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location. But...

Posted Dec 31, 2013
Hotel didn't prepare enough shampoos and conditioners for three people in room.