Ratings based on 274 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by Eileen from Scotland

Good location , near central attractions and shops

Posted Jul 1, 2014
Pros: The location
Cons: Tea in the room not just coffee.
Location: Whilst the location is good it is quite a quiet location.Bryant park, Times Square, grand central station all within a short walking distance
Stayed here for 6 nights. Hotel services were quite basic but hotel was very clean and rooms cleaned everyday. All staff were very helpful. Would stay here again.
1 out of 5
by A verified traveler

Bait and switch

Posted May 12, 2014
Pros: Nothing - "Courtyard by Marrriot" imples strongly that there is a courtyard. There was once but someone put an office building in it.
Cons: Wide ranging Rates 752 on Sunday. 569 on Monday.
Location: Fine
Arrived late on May 4th. Found room tiny beside the elevator and 25 feet above traffic and construction Asked to be moved - no joy, saying NO more rooms Moved to suitable room Sunday the 5th May 6 I was ill asked to remain another day Ok buy Massive bill of $733.86
2 out of 5
by A verified traveler

You can do better

Posted Apr 16, 2014
Pros: The concierge was very helpful and friendly. We were toward the inside, back of the top floor so it was quiet.
Cons: The toilet didn't flush very well because we were on the 28th floor. If you guarantee a room you should get it, no matter what.
Location: Great location, central to everything
I prepaid for a King with a rollaway in the Midtown Manhattan hotel. Prepaid from Expedia meant that it was guaranteed. I guess it is only guaranteed when March Madness isn't going on in the city. When we showed up on Saturday night to claim our room we found that they had given our room away. They offered us a small room with two double beds. Not comfortable for three adults, but it was cold and rainy so we took it anyway. The hotel desk clerk was not very helpful and the manager offered us a measly 10,000 extra points (equiv. to about $100) toward our reward points--not even close to covering one night in the hotel. They offered to switch us to another room for the next two nights, but by then we were all moved in and didn't want to repack. Won't be going back there
4 out of 5
for Everyone
by Matt from UK

Great location wins out

Posted Apr 11, 2014
Pros: Location, free wifi and internet, pleasant staff
Cons: The rooms look a little tired and could do with a refresh.
Location: About a minute from the New York library, 5 mins walk from Grand Central Terminal and probably around 10-15mins from Times Square.
Situated down a side street sandwiched between 5th Avenue and Madison Avenue (close to the New York Library and Grand Central Terminal), this hotel offers an excellent base for sightseeing. The lobby is small but neat. The staff were very welcoming, chatty and ultimately very helpful. There is free wifi in all rooms and free internet access via some PCs near the lobby - along with free tea and coffee. While we were there the restaurant was out of action which is a shame but not of any consequence as there were plenty of places to eat out. The rooms were of a reasonable size (I'm told) for New York, there were 2 double beds in ours, and the bathroom was ok. The view from the window could have been nicer (we were on 21st floor facing south) but not an issue. To sum up, a modest clean hotel in a great location to use as a base to get around with helpful staff to guide you.
5 out of 5
for Everyone
by Danielle from Liverpool, NY

Great location and deal!

Posted Mar 14, 2014
Pros: Location and price.
Cons: Wish there was a mini-fridge in the room.
Took my three nieces to NY for a 3-day visit. Hotel was close to Grand Central and all of the sites they wanted to see. Will definitely be staying here again!
5 out of 5
for Everyone
by A verified traveler

Nice, good location

Posted Jan 27, 2014
We enjoyed the location, comfortable room and staff was nice. Wish food was available in hotel. Used fitness center, good but could be bigger.
3 out of 5
by Dane from Rochester

Close to NY Public Library

Posted Jan 26, 2014 on Hotels.com
It was OK, except the room was very cold -- cold air coming from the window frames.
5 out of 5
for Business Travelers
by John T. from Conn.

Great location, but no breakfast.

Posted Jan 24, 2014 on Hotels.com
It was great. Very nice hotel.
4 out of 5
for Everyone
by Alyce from Brisbane, Aust

Very well placed in midtown

Posted Jan 6, 2014
This hotel is excellently placed in midtown, it's a short walk to most of the major attractions in NY. Very friendly staff.
4 out of 5
by Lori from Missouri

Posted Jan 5, 2014 on Hotels.com
Wonderful hotel and such friendly staff! Both the front desk and bellman station went out of their way to help and answer questions. We had a wonderful experience in NYC on NYE!
Comment from Hotel Management
Jan 21, 2014
Lori - thank you very muchfor taking a moment to review your stay with us! I will ensure to pass along your kind words to our front desk and bellstaff. Thank you again and I hope to see you again upon your next trip to NYC! - Justin Scarpa, general manager