Ratings based on 293 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Orlando burb
Great Location for Midtown sightsPosted Aug 25, 2014
Cons: Without a bigger footprint, not much.
Location: See above
10 minute or so walk to Empire state bldg, Rockefeller center, Times Square / Broadway, Grand Central Station, etc. Very convenient location for what we wanted to do. Few amenities at property, small gym, 2 computers, 1 coffee machine for free coffee and that is about it. Our queen room was rather small but we didn't spend a lot of time in the room so it did not matter. Only about 5 rooms per floor so no long corridors. Not it the hustle and bustle of Times Square and real close to Bryant Park which is a real find (great place). Staff very friendly, helpful, and knowledgeable. Plenty of restaurants and bars within a few blocks. Would stay again.
for Everyoneby A verified traveler from Sydney, Australia
Good locationPosted Jul 24, 2014
Cons: Attention to the air conditioner units. Not a lot can be done about roadworks however some warning would have encouraged us to seek a different room.
The Courtyard by Marriott is ideally situated on East 40th Street between Fifth and Madison. The hotel is close to Grand Central Station and Bryant Park. The staff are friendly and helpful. The major fault during our visit was the noisy roadworks undertaken at night and into the early hours of the morning right outside the hotel. Another issue that interrupted sleep was the extremely noisy air conditioner.
for Everyoneby Eileen from Scotland
Good location , near central attractions and shopsPosted Jul 1, 2014
Pros: The location
Cons: Tea in the room not just coffee.
Location: Whilst the location is good it is quite a quiet location.Bryant park, Times Square, grand central station all within a short walking distance
Stayed here for 6 nights. Hotel services were quite basic but hotel was very clean and rooms cleaned everyday. All staff were very helpful. Would stay here again.
for Couplesby A verified traveler
Posted May 27, 2014 on Hotels.com
for Getaway With Friendsby Helen from Pennsylvania
Posted May 20, 2014 on Hotels.com
Nice location , but the hotel was very expensive , compared to what it was offering..a really small room , a hotel that needs to be remodeled yesterday,no breakfast,I don't think I'm gonna choose it next time I stay in N.Y.
for Business Travelersby Tracy M from Minneapolis, MN
Wonderful hotel in the middle of it allPosted May 12, 2014 on Hotels.com
Fantastic location, very close to Bryant Park and Grand Central Terminal. Very friendly staff who gave great recommendations for local restaurants and things to do. My room on the 6th floor was recently remodeled and was spacious, comfortable, and extremely clean. I will definitely stay at this location again and will recommend it to all of my friends/colleagues who visit NYC!
by A verified traveler
Bait and switchPosted May 12, 2014
Pros: Nothing - "Courtyard by Marrriot" imples strongly that there is a courtyard. There was once but someone put an office building in it.
Cons: Wide ranging Rates 752 on Sunday. 569 on Monday.
Arrived late on May 4th. Found room tiny beside the elevator and 25 feet above traffic and construction Asked to be moved - no joy, saying NO more rooms Moved to suitable room Sunday the 5th May 6 I was ill asked to remain another day Ok buy Massive bill of $733.86
for Business Travelersby Richard Boyd from New Jersey
Disappointed business manPosted May 11, 2014 on Hotels.com
There was construction next door all night long, 1 am, 2 am, 4am!. I can't believe this is allowed! Loud banging metal sounds. Had to try to sleep with a pillow over my head. Had a meeting the next morning and I was tired from lack of sleep. Stayed in a different hotel the next night and then returned to stay there again the following night, but checked in late so they gave my room away (even though I prepaid). They found me a room at the Courtyard Marriott way down in the financial district. Had to take a cab that cost $20 and then another back up to midtown in the morning for my meeting, another $20. I was late to the meeting (across the street from the hotel I was supposed to be at!) because of traffic grid lock. Payed 675 per night (much higher then normal rate) so would think I would have been treated better.
Recommendedby KK from Toronto
Outstanding locationPosted May 6, 2014 on Hotels.com
Would stay here again. The location can't be beat. Good-sized room, clean, contemporary, with free Wifi and coffe/tea. Amazing friendly staff.
for Getaway With Friendsby Judy from Glendale, CA
DownhillPosted Apr 22, 2014 on Hotels.com
Chosen due to location and great reviews. Location is great for theater district. Service pretty good, but not enough staff to man front door. One elevator not operating most of the time, other extremely slow for so many people and floors. Restaurant not in service, using next door deli, with poor service and listed items not available. All 4 pillows same size and too soft. Had to purchase pillow to sleep. Bathroom door clicks to shut, kept waking up the sleeping person in the room. Can hear garbage trucks and street noise with windows closed.