Ratings based on 263 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in Queens at good price

Posted Oct 20, 2014
Pros: Room well furnished, clean and nice.
Cons: Parking too expensive. No info about NY available at the hotel.
Location: Near the airport. You cannot find restaurants near the hotel.
Clean and nice hotel, but if your room is on the 6th floor you will hear the unpleasant noise of the ventilation system. It is the first time we cannot get city info (map, brochures..). Expensive parking.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

hotel close to airport

Posted Oct 20, 2014
Pros: everything
Cons: nothing
Location: worked for me for the one night. didn't go out.
I was taking a cruise on saturday and didn't want to pay the high rates to stay in manhattan on Friday night. It had a free fast shuttle from the airport. They also provided a car service to the port the next day that was a reasonable price.
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, FL

High quality experience

Posted Oct 14, 2014
Pros: Location, spacious and quiet.
Cons: Nothing I could think of
The room was spacious, clean and left nothing to be desired. The location was awesome, i.e. close to airport and car rental. View did not matter at all since I lived in the NYC area for 50 years, and know from experience a great view is very, very expensive and not worth the cost.
Comment from Hotel Management
Oct 20, 2014 by HotelMgmt, Hotel Management
Thank you for choosing the Courtyard New York LaGuardia Airport Hotel. We couldn't be happier to read that your recent stay with us was a high quality experience. We're thrilled that our location and accommodations were enjoyed by you. Please come back and see us again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean and Comfortable Friendly Staff

Posted Oct 13, 2014
Couldn't ask for more it exceeded my expectations
Comment from Hotel Management
Oct 20, 2014 by HotelMgmt, Hotel Management
It pleases us greatly to hear that your stay at the Courtyard New York LaGuardia Airport Hotel exceeded your expectations. Thank you so much for taking the time to let us know that you enjoyed the comfort of our hotel and our friendly staff. We hope to have the pleasure of welcoming you back soon.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good location, but the staff could be more helpful

Posted Sep 16, 2014
The location was good and the room was large and comfortable. We were disappointed that the staff refused to call us a cab.
Comment from Hotel Management
Sep 22, 2014 by HotelMgmt, Hotel Management
Thank you for taking the time to tell us about your recent experience at our hotel. While we are happy that you enjoyed our location, it was disappointing to find out that the exceptional level of service we strive to provide our guests at all times was not evident during your stay. Please accept our apologies for any inconvenience. We hope to have a chance to welcome you back and exceed all your expectations in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

hotel at airport

Posted Aug 18, 2014
Pros: Not a lot. It was sort of there.
Cons: Remodel. Make sure the locks on the door work; it needs to be cleaned up.
Location: It's by the airport and for airport stays.
Basic hotel set up, nothing special, lackluster food, unattentive staff. Had to pry information from them as opposed to them volunteering it. Things such as: mealtime and where the shuttle would pick up and the shuttle schedule. They should proactively communicate those things. I wasn't asking what time tea time or the massage was;-) Just basics.
Comment from Hotel Management
Aug 27, 2014 by HotelMgmt, Hotel Management
Thank you for sharing your experience. Everyone here strives to maintain the highest level of service, hospitality and comfort for all of our guests, so I am quite disappointed to read your review and learn that this was not evident at the time of your stay. Please accept our sincerest apologies and please know that our management team is always available to all our guests should any issues or questions arise that cannot be resolved through the staff. One day we hope to welcome you back for a stay that exceeds your expectations.
3 out of 5
Recommended
for Everyone
by A verified traveler

pool was inaccessible

Posted Aug 17, 2014
the hotel is fine, but if you are staying in summer and want to use the outdoor pool, forget about it. The hotel rents the pool out for events. When we were there, the pool was inaccessible the entire afternoon of our stay from 2:30 until 8:15. Then they closed the pool after the event so they told us we couldn't swim; so, basically, they don't have a pool for hotel guests. Don't advertise a pool when the hotel guests can't actually use it. Don't charge me $250 then also have non-hotel-guests paying you to rent the pool, which your own hotel guests have already paid for. My son was very disappointed to not be able to swim.
Comment from Hotel Management
Aug 28, 2014 by HotelMgmt, Hotel Management
All guest feedback is highly valued and we truly appreciate the time you have taken to share your comments here. We deeply regret if at the time of your visit the hotel pool was not available to you. Please accept our sincerest apologies for the inconvenience. One day we hope to have the opportunity to welcome you back for a stay that surpasses your expectations.
3 out of 5
Recommended
for Overnight Stay Before Destination
by Cindy from Arlington

OK but not great

Posted Jul 24, 2014 on Hotels.com
This hotel was close to LaGuardia and offered a convenient shuttle to the airport. However, the property was disappointing in some ways. The dining options were very limited with an overpriced buffet for all three meals and few ala cart options. The vending machine items on my floor were picked over. The hall carpeting is a bit worse for wear and the towels were small and thin-ish. There seems to be nothing to do or other restaurants in the immediate area. I might stay there again, but will explore other alternatives first.
5 out of 5
Recommended
for Overnight Stay Before Destination
by Damaris Wescott from Connecticut

Best place to stay at La Guardian Airport

Posted Jul 16, 2014 on Hotels.com
The hotel is clean and up to date. Has a warm, efficient and up to date feeling as soon as you walk in the door. The hotel staff is super friendly and helpful - they recommended a place for dinner (hotel does have dining facilities but they are not the greatest) . They have many close by restaurants, as well as a varied selection of takeout menus at the front desk, and the hotel shuttle will take you there and bring you back to the hotel ( or pick up your food for you). The bar is friendly and has big rest service. It impressed us that the hotel managers were highly visible, both morning and night - they introduced themselves and were as helpful - without being asked - as the rest of their staff. Clearly, the folks at this hotel know the meaning of Customer Service!
5 out of 5
Recommended
for Everyone
by A verified traveler from B

Perfect!

Posted Jul 14, 2014
Needed a bus to get to subway but the neighborhood was beautiful. Cultural focused area. I would definitely stay here again!
Comment from Hotel Management
Jul 24, 2014 by HotelMgmt, Hotel Management
We cannot ask for a better comment than perfect! Thank you very much for choosing the Courtyard New York LaGuardia Airport and for sharing your comments here. The next time you are visiting the area we hope to have the pleasure of welcoming you back.