Ratings based on 254 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

hotel at airport

Posted Aug 18, 2014
Pros: Not a lot. It was sort of there.
Cons: Remodel. Make sure the locks on the door work; it needs to be cleaned up.
Location: It's by the airport and for airport stays.
Basic hotel set up, nothing special, lackluster food, unattentive staff. Had to pry information from them as opposed to them volunteering it. Things such as: mealtime and where the shuttle would pick up and the shuttle schedule. They should proactively communicate those things. I wasn't asking what time tea time or the massage was;-) Just basics.
Comment from Hotel Management
Aug 27, 2014 by HotelMgmt, Hotel Management
Thank you for sharing your experience. Everyone here strives to maintain the highest level of service, hospitality and comfort for all of our guests, so I am quite disappointed to read your review and learn that this was not evident at the time of your stay. Please accept our sincerest apologies and please know that our management team is always available to all our guests should any issues or questions arise that cannot be resolved through the staff. One day we hope to welcome you back for a stay that exceeds your expectations.
3 out of 5
Recommended
for Everyone
by A verified traveler

pool was inaccessible

Posted Aug 17, 2014
the hotel is fine, but if you are staying in summer and want to use the outdoor pool, forget about it. The hotel rents the pool out for events. When we were there, the pool was inaccessible the entire afternoon of our stay from 2:30 until 8:15. Then they closed the pool after the event so they told us we couldn't swim; so, basically, they don't have a pool for hotel guests. Don't advertise a pool when the hotel guests can't actually use it. Don't charge me $250 then also have non-hotel-guests paying you to rent the pool, which your own hotel guests have already paid for. My son was very disappointed to not be able to swim.
Comment from Hotel Management
Aug 28, 2014 by HotelMgmt, Hotel Management
All guest feedback is highly valued and we truly appreciate the time you have taken to share your comments here. We deeply regret if at the time of your visit the hotel pool was not available to you. Please accept our sincerest apologies for the inconvenience. One day we hope to have the opportunity to welcome you back for a stay that surpasses your expectations.
5 out of 5
Recommended
for Everyone
by A verified traveler from B

Perfect!

Posted Jul 14, 2014
Needed a bus to get to subway but the neighborhood was beautiful. Cultural focused area. I would definitely stay here again!
Comment from Hotel Management
Jul 24, 2014 by HotelMgmt, Hotel Management
We cannot ask for a better comment than perfect! Thank you very much for choosing the Courtyard New York LaGuardia Airport and for sharing your comments here. The next time you are visiting the area we hope to have the pleasure of welcoming you back.
4 out of 5
Recommended
for Families
by A verified traveler

Nice hotel

Posted Jun 29, 2014
Pros: Everything
Cons: The management should reconsider the cost of the parking. I think the parking is to expensive: $24 for one night is too much.
Location: Location is ok. But there I'd nothing attractive whiting walking distance.
I was only there for one. I had good impression about the hotel
Comment from Hotel Management
Jul 8, 2014 by HotelMgmt, Hotel Management
Thank you for taking the time to share your review of the Courtyard New York LaGuardia Airport Hotel. We are pleased to learn that you enjoyed your stay with us. Thank you again for your comments and suggestions. We hope to welcome you back soon.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Nice Business Travel Hotel

Posted Jun 3, 2014
Pros: Location near the airport; the facility was well maintained and clean
The staff was very friendly and the aroma of the lobby / check in area was very nice. The restaurant and bar staff was very attentive.
Comment from Hotel Management
Jun 11, 2014 by HotelMgmt, Hotel Management
Thank you for telling us about your stay at the Courtyard New York LaGuardia Airport. We were all glad to read that you enjoyed the friendliness of our staff and the cleanliness of our hotel. The next time you are in the area we hope that you will allow us the pleasure of welcoming you back.
4 out of 5
Recommended
for Business Travelers
by Toby from Norway

Fair enough

Posted May 28, 2014 on Hotels.com
Almost what you would expect from this hotel. OK dinner buffet, no ala carte. They automatically add 18% gratuity to the restaurant check, something I find totally ridiculous. If they think that their employees needs this extra salary they should raise the general prices and be straight about it.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted May 28, 2014 on Hotels.com
5 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted May 27, 2014 on Hotels.com
4 out of 5
Recommended
for Business Travelers
by David

This traveler left a rating score only Posted May 21, 2014 on Hotels.com
3 out of 5
Recommended
for Business Travelers
by Anna

Convenient for LGA

Posted May 16, 2014 on Hotels.com
I stayed here for a one night business trip in which I flew into LGA. If you call the hotel, they'll send a shuttle to pick you up (put on hold 3 times, but they came about 15 minutes later.) Transportation was my biggest issue. It's really not nearby any major intersections, so I asked them for help getting a taxi. They called a car service who didn't know how to get to Chelsea Market. Over an hour later with my directing, we got there. The transportation back to LGA was on time, but overall the driver did not seem to enjoy his job at all.