Ratings based on 268 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
83% of guests recommend
3.9 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Nice stay

Posted Jan 9, 2015 on Hotels.com
It's just for a night for a business trip. Things are good and the neighborhood is convenient.
Comment from Hotel Management
Apr 11, 2015 by MonikaC, Hotel Management
Your feedback is greatly appreciated.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

I checked in, slept for 6 hours, and checked out

Posted Jan 4, 2015
I checked in, slept for 6 hours, and checked out - you idiots want me to write more but there is nothing more to write.
Comment from Hotel Management
Jan 5, 2015 by MonikaC, Hotel Management
Dear Jay, Your feedback is greatly appreciated. It is always motivating on our end to receive positive feedback from our valued guest.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom dc

Fun girls getaway

Posted Jan 3, 2015
Everything was perfect for me and my friends on ou
Comment from Hotel Management
Jan 5, 2015 by MonikaC, Hotel Management
Dear Ricki, Your feedback is greatly appreciated. It is always motivating on our end to receive positive feedback from our valued guest.
5 out of 5
Recommended
for Everyone
by A verified traveler

I enjoyed it a lot. A lot more than I thought.

Posted Jan 2, 2015
I enjoyed it s lot more then I thought I was going to.
Comment from Hotel Management
Jan 5, 2015 by MonikaC, Hotel Management
Your feedback is greatly appreciated. It is always motivating on our end to receive positive feedback from our valued guest.
1 out of 5
by A verified traveler

Posted Jan 1, 2015
booked two queen beds and we got two full size bed. No manager on duty
Comment from Hotel Management
Jan 2, 2015 by MonikaC, Hotel Management
Your feedback is greatly appreciated.Please accept our sincerest apologies for any inconvenience. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvement to ensure we offer a better experience for guest in the future.
5 out of 5
Recommended
for Getaway With Friends
by Jessicafrom Ocean,NJ

Good stay

Posted Dec 24, 2014 on Hotels.com
The only thing I didn't like is that they charged $15 to park there.If I'm already a paying guest why wouldn't you provide parking?This was the first time I had to pay to park at the hotel I'm staying at.
Comment from Hotel Management
Mar 7, 2015 by MonikaC, Hotel Management
Dear Jessica, Your feedback is greatly appreciated.Please accept our sincerest apologies for any inconvenience. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvement to ensure we offer a better experience for guest in the future.
3 out of 5
Recommended
for Families
by A verified traveler

50/50

Posted Dec 16, 2014 on Hotels.com
Shuttle service is fine, lobby is clean and tidy, restaurant and room is old.
Comment from Hotel Management
Feb 21, 2015 by MonikaC, Hotel Management
Your feedback is greatly appreciated. It is always motivating on our end to receive positive feedback from our valued guest.
2 out of 5
by A verified traveler

No crown for this hotel

Posted Dec 9, 2014
I thought staying at a Crown Plaza over a Holiday Inn for same price was a no brainer! I was disappointed from the very beginning by the long wait for a hotel shuttle. Took almost an hour, later found out they only run every half-hour. The Holiday Inn had at least five shuttles in the time I waited for the CP shuttle. That started my less than stellar experience. Probable would have given it 3 stars or more had the shuttle been more available. First impressions count!
Comment from Hotel Management
Dec 10, 2014 by MonikaC, Hotel Management
Dear Traveler, Your feedback is greatly appreciated.Please accept our sincerest apologies for any inconvenience. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvement to ensure we offer a better experience for guest in the future.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Goo option at EWR

Posted Dec 8, 2014 on Hotels.com
Good option on Newark airport with a convenient all day shuttle to airport
Comment from Hotel Management
Feb 14, 2015 by MonikaC, Hotel Management
Your feedback is greatly appreciated. It is always motivating on our end to receive positive feedback from our valued guest.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Texas

Great staff, good for the price.

Posted Nov 24, 2014
Pros: staff, shuttle driver (all South American) most personnel from NJ are
Cons: The screen TV guide is old school but no big deal. Someone needs to tell citizens of NJ that black & dark gray aren't the only color of clothes.
Location: There was a bar (100 yards left) with pretty good food & liquor store within walking distance, I saw lots of gangster houses near by.
The desk people were the best, I watch a lot of TV and expected Tony Sopranos fat sister but the employees were great, especially a young man at the desk name Thiago and the shuttle driver. Thank You for the "extra mile" "exceeding expectations" etc etc, your staff did them all.
Comment from Hotel Management
Dec 1, 2014 by MonikaC, Hotel Management
Dear Edmundo, Thank you for completing the survey regarding your recent stay at our property,your satisfaction is very important to us.