Ratings based on 256 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
84% of guests recommend
3.9 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Business Travelers
by Brianfrom Pasadena, MD

November Biz Trip to Newark

Posted Nov 12, 2014 on Hotels.com
I was attending a 4 day conference at this location. Conference rooms are large, chairs are typical, and break snacks and service are very nice. The hotel crew did a great job keeping us coffee'd up and at the right temperature for the meetings. The staff is very friendly and very helpful. The hotel is ok, it's not anything I would go out of my way to stay at, but it was ok. The rooms are clean, quiet, and comfortable. There is a breakfast buffet or menu service, the buffet seems to be the better deal, as you don't save really any money ordering ala cart. Parking is secure and there is visible security at night.
2 out of 5
Recommended
for Business Travelers
by Lisafrom Houston, TX

Not Clean

Posted Nov 6, 2014 on Hotels.com
dead bug in the ice (must have been in the machine) Large black hair ball in my "clean" washcloth
Comment from Hotel Management
Jan 17, 2015 by MonikaC, Hotel Management
Dear Lisa, Your feedback is greatly appreciated.Please accept our sincerest apologies for any inconvenience. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvement to ensure we offer a better experience for guest in the future.
2 out of 5
Recommended
for Personal Event
by Clairefrom Sydney

Underwhelming

Posted Nov 1, 2014 on Hotels.com
Very average stay at Crowne plaza. The positives were a very efficient shuttle and a comfortable bed, however i wouldnt stay here again as i didnt think it was value for money. My bathroom had a weird cigarette stench, housekeeping came knocking at 8am even though i was only staying one night and due to check out that day amd the breakfast buffett was terrible.
Comment from Hotel Management
Jan 3, 2015 by MonikaC, Hotel Management
Dear Claire, Thank you for completing the survey regarding your recent stay at our property. On behalf of our team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you give us to implements to ensure we offer a better experience for guest future.
4 out of 5
Recommended
for Business Travelers
by Colin

This traveler left a rating score only Posted Oct 20, 2014 on Hotels.com
4 out of 5
Recommended
for Business Travelers
by B-SIDEfrom Miami

Great value for the money!

Posted Oct 18, 2014 on Hotels.com
I've stayed at this hotel at least 10+ times over the past 5 years. And I've never had a major issue and any minor issues are typically resolved in 15min or less. It's a great value for the money & the Lobby sports bar next door isn't bad either.
Comment from Hotel Management
Jan 3, 2015 by MonikaC, Hotel Management
Dear B-SIDE, Thank you for taking time writes your experience on your stay at our property.
4 out of 5
Recommended
for Business Travelers
by Mhpfrom Ct

Location location parking parking -- great package

Posted Oct 17, 2014 on Hotels.com
Once we actually found the Crowne Plaza, it turned out to be a great convenience and excellent value. Getting to the Crowne Plaza by car from the nJ turnpike is not for the faint of heart. It is on the opposite side of the Newark Airport and evidently can be accessed only by exiting on exit 13A. There seems no other way to get there. Directions said to get onto NJ 81 north. But after leaving toll booth, there were no signs indicating 81N. Head slightly to the left. At the macdonalds make a right. After arriving at hotel, everything falls into place. EZ parking is in the same parking area and costs $7/day if prereserved on line. Hotel is the standard very acceptable but not fancy Crowne plaza. Restaurant was not great cuisine but was fine for a meal before turning in. Vans to airport go every half hour -- quick ride. Pick up upon return was easy. If you are driving to Newark for early am flight , this is a great solution.
4 out of 5
Recommended
for Business Travelers
by Jassal

This traveler left a rating score only Posted Oct 17, 2014 on Hotels.com
4 out of 5
Recommended
by Alfrom Vancouver, Canada

good value for money

Posted Oct 16, 2014 on Hotels.com
good accommodation, shuttle service late at night is unreliable.
Comment from Hotel Management
Jan 3, 2015 by MonikaC, Hotel Management
Dear AI, Thank you for taking time writes your experience on your stay at our property.
4 out of 5
Recommended
for Families
by Dave Alexanderfrom Canada

Good alternative

Posted Oct 8, 2014 on Hotels.com
This hotel has a lot going for it in access to the Newark airport and it's free shuttle. From airport to Manhatten is easy by both express bus and train. The room was comfortable, clean and quiet. The coffee shop needs a little work with the staff, which though pleasant enough, needs some extra training in customer service (eg. consistency in service like providing all the breakfast at the same time and providing the usual amenities such as jam, cutlery,etc). Front desk staff were great.
Comment from Hotel Management
Jan 3, 2015 by MonikaC, Hotel Management
Dear Dave Alexander, Thank you for completing the survey regarding your recent stay at our property.
5 out of 5
Recommended
by H Sachnofrom New York

convenience and comfort

Posted Oct 8, 2014 on Hotels.com
Repeat visitor. Hotel is convenient, clean and comfortable.
Comment from Hotel Management
Jan 3, 2015 by MonikaC, Hotel Management
Dear H Sachno, Thank you for taking time writes your experience on your stay at our property.