Ratings based on 291 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
84% of guests recommend
3.9 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom NJ

Convenient to the airport

Posted May 7, 2015
Walls were a little thin, but not too much noise and overall a nice stay.
Comment from Hotel Management
May 11, 2015 by MonikaC, Hotel Management
Dear Guest, Your feedback is greatly appreciated. It is always motivating on our end to receive positive feedback from our valued guest.
2 out of 5
by A verified travelerfrom Springboro, Ohio

It has ONE thing going for it

Posted May 3, 2015
Pros: Proximity to the airport and the airport shuttle that leaves every 20 minutes
Cons: Cleanliness, maintenance
Location: Near the airport
I picked this hotel because it was near the airport and they advertised their airport shuttle service. Got there to find out that the other hotels near the airport also had airport shuttle services - they just don't advertise it! That having been said, I wish I had chosen one of the other hotels near the airport. The general set up is fine, the culture of maintenance is sorely lacking; the rooms were not the cleanest and I kept having to call for a new key and the maintenance man to fix the TV. Glad I didn't have to spend that much time in the room! Probably won't be going back there.
Comment from Hotel Management
May 8, 2015 by MonikaC, Hotel Management
Dear Guest, Please accept our sincerest apologies for any inconvenience. Your satisfaction is very important to us and we will be using the feedback you gave us and we will be implement improvement to ensure we offer a better experience for guest in the future.
2 out of 5
by A verified traveler

Posted Apr 27, 2015
paid $3.75 for glass of hot tea in coffeeteria... water was staying in the shower, water was just a little warm….mattress was bad …noise from neighbor shower room give you no chance to sleep at saturday 5.30 am...
Comment from Hotel Management
Apr 30, 2015 by MonikaC, Hotel Management
. Please accept our sincerest apologies for any inconvenience. Your satisfaction is very important to us and we will be using the feedback you gave us and we will be implement improvement to ensure we offer a better experience for guest in the future.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Vancouver, WA

Convenience and great price

Posted Apr 24, 2015
Pros: Location and it was clean, good bed
Cons: Food choices were not great. No restaurants near by
Location: Close to the airport but nothing around nearby to walk to.
The hotel was very convenient to the airport and when I needed to go into NYC they were very accommodating to take me to the Transit center.
Comment from Hotel Management
Apr 27, 2015 by MonikaC, Hotel Management
Dear Guest, Your feedback is greatly appreciated. It is always motivating on our end to receive positive feedback from our valued guest.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location and convenience

Posted Apr 13, 2015
It was really nice because they have shuttle to the airport and haf a great convenience store on their first floor. Staffs were very friendly and check in was so quick.
Comment from Hotel Management
Apr 15, 2015 by MonikaC, Hotel Management
Dear Guest, Your feedback is greatly appreciated. It is always motivating on our end to receive positive feedback from our valued guest
3 out of 5
by A verified travelerfrom new york

Ok hotel

Posted Apr 1, 2015
The hotel itself is good as other Crowne Plazas, but location is bad, I guess it's not hotel's fault, it's the Newark airport. Driving to hotel is very challenging because you have to pass Newark airport, traffic is headache, and nothing pleasant nearby if you want to go outside for a walk. I stayed on 7th floor, can hear street noise, woke yo early morning by the noise outside. Other than that, hotel is clean, staff friendly, food ok, etc
Comment from Hotel Management
Apr 6, 2015 by Monika, Hotel Management
Your feedback is greatly appreciated. It is always motivating on our end to receive positive feedback from our valued guest.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom traveller

Good hotel

Posted Mar 24, 2015
Good location, free shuttles, room nice and clean - plenty of towels etc. Left suitcase for the day doc. Staff friendly. Would stay again.
Comment from Hotel Management
Apr 6, 2015 by Monika, Hotel Management
Your feedback is greatly appreciated. It is always motivating on our end to receive positive feedback from our valued guest.
3 out of 5
Recommended
for Everyone
by A verified traveler

Convenient for flight interruptions

Posted Mar 23, 2015
Forced into 2 day layover because of winter storm. Hotel adequate for that. Staff very pleasant and obliging
Comment from Hotel Management
Apr 6, 2015 by Monika, Hotel Management
Your feedback is greatly appreciated. It is always motivating on our end to receive positive feedback from our valued guest.
1 out of 5
by A verified travelerfrom San Francisco

Car Blocked

Posted Mar 12, 2015
Hotel shares lot with an off-airport parking company. The parking company parked a car directly in front of my parked car, and it took me about 1/2 hour in the freezing cold to get them to move it the morning I was trying to check out.. Hotel tried to charge me $15 for parking - which they agreed not to charge me given the trouble, but the parking arrangement is unacceptable.
Comment from Hotel Management
Mar 16, 2015 by MonikaC, Hotel Management
Dear Steve, Your feedback is greatly appreciated.Please accept our sincerest apologies for any inconvenience. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvement to ensure we offer a better experience for guest in the future.
3 out of 5
Recommended
for Families
by Travis

This traveler left a rating score only Posted Feb 18, 2015 on Hotels.com