Ratings based on 172 Verified Reviews
They paid and stayed. We double-checked.
3.9 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
ConvenientPosted Sep 2, 2014
Convenient with airport pick up. Late arrivals guaranteed.
by A verified traveler from K
Rude staff - difficult to get toPosted Aug 31, 2014
Staff was non responsive and rude. My rental car was damaged in the parking lot and they could never locate a manager for me to talk to. Hotel is in a bad area, surrounded by a gate and difficult to find.
for Everyoneby A verified traveler from Scotland
Terribly Rude StaffPosted Aug 11, 2014
I was only here for a day and night, and found the hotel to be very clean and generally welcoming on first arrival. I had a Chicken salad that was Huge from the snack shop and was charged $1.50 for Dressing which i thought was bizarre, i then went up to my room and was happy with its size and cleanliness. I went down stairs later for dinner and was greated by a short waiter who i thought must have been having a bad day so i was extra polite and curtious. Being in the hospitably industry myself i thought i'd cut him a break, throughout dinner he made a few mistakes but the cherry on the cake was when i tried to pay, having met friends there i was now a party of 6, 2 wished to pay by card (myself inc) qnd the rest by cash, he was Most awkward when he realised we were paying differently an it make the whole payment process a hassle! He wanted us all to pay by cash but the people with cards had left their cash in their rooms by mistake. He made us Go to our rooms to get cash so he didn't have to split the bill! I was rather annoyed by this. Then the sour faced bar maid made me the most disgusting Franch martini i've ever had!! It was a treat and cost $10 so i just drank it. I went up to the bar and asked for a much more simple drink an she left the bar and came back with my drink in her hand... I though that was very odd, i'd asked her where she'd gone and she asked me for ID (i'm 26) i said 'its in my room! (Rooky mistake i know) and she refused to serve me. So i just went to be
by A verified traveler from Burlington, MA
Posted Aug 11, 2014
Pros: Location near Newark Airport fine.
Cons: Spice up your location by providing free continental breakfast or similar. The little café hole in the wall was lousy. They did not have a bagel!
Location: Near Jersey Gardens Outlet Mall down the road.
Hotel was not a 4 star hotel in my opinion. Room that I was in looked ragged and old. Shower curtain did not hold back water and I had to dry the tile floor with towels. Your café (a hole in the wall), did not have a bagel and I was told I had to wait 15 minutes so they could get one (maybe they had to run to the local Dunkin Donuts to get one). Parking should be free, as you folks had own parking lot. But not to take anything away from your facility, the personnel were very helpful, I was able to check in late with no problem, and location was ideal and quiet.
for Everyoneby A verified traveler
Posted Jul 28, 2014
This was just an ok hotel. Shuttle to airport was good. Food was ok.
for Everyoneby A verified traveler from Calgary
Nice hotel with free shuttle to Newark airportPosted Jul 27, 2014
I booked this hotel at the last minute as I had booked the wrong date for the Hyatt and the price was considerably higher. We just needed a room for the night near the airport.The photos of the Crown plaza looked nice and the price was great. We were very pleased .. Rooms were very nice and Beds were excellent! Staff was not overly friendly and seemed a bit disinterested but all in all a good experience.
for Everyoneby A verified traveler from uk
Close to airportPosted Jul 25, 2014
Only stayed for the night as we had a 7am flight and stayed for it's location to the airport.
by A verified traveler
ok for a cheap stopoverPosted Jul 14, 2014
patchy staff, some are grumpy, some nice. No one stepping up to go the extra mile
for Everyoneby A verified traveler from UK
Highly reccomendPosted Jul 3, 2014
Travelled to the states from the UK as a single traveler and wanted a nice hotel to relax. This was perfect, staff were brilliant, free airport shuttle was very handy. The room was excellent, with coffee machine and very large TV. Went to the onsite restaurant had a very large meal and beer and was only $20 which I thought was very reasonable. Highly reccomend.
by A verified traveler from Toronto
Hotel not becoming of the Crowne PlazaPosted Jun 30, 2014
Upon arrival the staff were not overly pleasant. When asked if the gift shop was open, it was as if I was asking about a store totally offsite - he didn't know anything about the operating hours. Also, the restaurant was dingy and the staff seemed unhappy to be there. I would certainly look for another hotel should I stay at Newark airport again.