Ratings based on 1,490 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Steps from Time Sqaure

Posted Apr 21, 2014
The stay was pleasant, I went to enjoy a quick weekend getaway and the hotel and other accommodation were perfect.
3 out of 5
by S from Perth WA

Great location but hotel nothing special

Posted Apr 20, 2014
Pros: Location
Cons: Put in a bar fridge and try to accommodate guests requests especially when travelling from so far away.
Location: Convenient.
This hotel has a great location if you are wanting to be in the heart of it all. From the second you step out the front door you are in the hustle and bustle of Times Square. However the hotel rooms are nothing special. There is no bar fridge so you can't have any fresh drinks and if travelling with children you always need fresh or cold water on hand without having to call room service. The coffee making facility were not good as they offered no milk only a tiny satchel of powdered milk which is never enough. If you want milk you will have to call room service and you will get charged, and you can't buy your own because there is no fridge. I booked this hotel 10 months in advance and I am from the other side of the world so I requested a view and high floor. I got the high floor but overlooking old apartments. I was not able to confirm my requests as did not have access to internet the day before. When querying this with the operator she didn't really care. I would stay in Times Square again but not at this hotel.
5 out of 5
Recommended
for Everyone
by Kristine from England, southampton

Excellent Hotel!

Posted Apr 19, 2014
Pros: The room we stayed we have a nice view for time square and its a large room that my 2 years old baby boy can run around the room, very comfortable bed
Cons: Free Wi-fi in the room.
Location: Excellent location, very accessible for everything, near subway near to all the the attraction and 5th avenue for shopping!. Love the place, love NYC!
Our first trip to New York and staying in Crowne Plaza Hotel is a good choice. We have nice view room and and a very large room and comfortable . We have the corner king bed room what we wanted, that we didn't expected we will get it as we have in our package trip as a standard double bed, thank you for the upgrade ! ;-) .. The location is fantastic, right on times square . Accessible for everything. The room is always clean, the staff is always courteous and helpful. We highly recommend this hotel and definitely stay here again for our next visit to NYC!
4 out of 5
Recommended
for Everyone
by liam from Eh

Great location

Posted Apr 19, 2014
Pros: Location
Cons: Comfort of bed and pillows
Location: Theatre
The hotel was ideally located for our needs. Hotel was very clean and staff were very helpful. Bed was not the most comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great central location. Near to all Theatres.

Posted Apr 18, 2014
Pros: Quiet, clean, friendly staff, breakfast coffee available in lobby.
Location: LOTS!
Excellent base for a stay in NYC. Near to subway so the whole of Manhattan and beyond is easy to visit.
4 out of 5
Recommended
for Everyone
by Heather from Warwickshire

Honeymoon in the Big Apple

Posted Apr 17, 2014
Pros: Great views (34th floor) bed, big TV, location, in room safe
Cons: Tea making facilities....they only seem to cater for coffee drinkers
Fab location in the heart of the city. Good sized rooms with daily room cleaning and great views. Amazing bed (wish I could have brought it home with me) just the sort of comfort you need after a long day of exploring.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Location

Posted Apr 17, 2014
You can't beat its location: right at the center of time square, across from M&M store. Room size is considered "BIG" in NY. The lobby is little small, so it seems to always pack with people, but no big deal.
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean, Central, Comfortable

Posted Apr 16, 2014
Everything you need, comfortable for a city break, right in the centre of Midtown!
4 out of 5
Recommended
for Everyone
by A verified traveler

Come back Again Hotel.

Posted Apr 16, 2014
Very central, lovely comfy room, spotlessly clean...super gym....super staff. Will only stay in the Crowne Plaza next time I am in New York. Well worth my long flight from my home in the south of France. Just fantastic.
4 out of 5
Recommended
for Everyone
by Peter from Edinburgh

Great central location, and decent sized rooms

Posted Apr 16, 2014
Pros: Location. Friendly staff.
Cons: Fridge and bottled water in the room. Free Wi-Fi for all guests.
The hotel itself is right in the centre of Times Square, and there's easy access to subway lines and any number of restaurants and gift shops. It's also not far to the shops of Fifth Avenue. Having said that, it's an extremely busy area, and if you like quieter surroundings then it's not going to suit you. Access to the lobby is via an escalator from the entrance, and it doesn't give a wonderfully positive initial impression. In addition, the lobby itself tends to be crowded with people, and includes the main bar, so definitely not the oasis of calm you might expect in this type of hotel. However, the staff are friendly and efficient, and the rooms are nice, and comparatively large for New York. As a Platinum Member we were upgraded, so hard to say how the standard rooms compare. I was also a bit surprised that we had no bottled water supplied in our room throughout our stay, and there was no fridge in the room. All in all, a good hotel but not quite great.