Ratings based on 4,931 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
87% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Posted Sep 14, 2014
Great hotel managed by Hilton! Can't go wrong with that
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Nice hotel. Good location.

Posted Sep 14, 2014
Nice hotel. Clean. Safe. Away from times square madness but close/easy access to everything.
Comment from Hotel Management
Sep 15, 2014 by Nadria, Hotel Management
Dear Alicia, Thank you for reviewing your recent stay with us! We appreciate your feedback,and hope you make us your hotel of choice when you are back in the area. Warm regards, Clara Marte, Careline Agent.
5 out of 5
Recommended
for Everyone
by A verified traveler from Native NY'er living in CA

Very satisfied

Posted Sep 9, 2014
Pros: Location, location, location. Clean & fresh, good service, lively bar, gift shop. cafe next store, subway on the corner... PERFECT for me.
Cons: I have zero complaints.
Location: Seriously? It's 51st&Lex! Draw a one mile radius around the place & you'll find either every hot spot in NY or subway, bus or cab that'll get u there.
I booked the hotel a couple of weeks before my stay. 2 days before my stay, I checked the rates again and found the same room for $50/night lower. I called Expedia and they got me the lower rate. However, they scared me with the final statement, "your room is not guaranteed". When I arrived at the Doubletree, I was a little nervous for two reasons. The first was quickly dissolved as my check-in took less than 90 seconds. The clerk presented me with a sincere smile and two warm cookies. When I approached the room, I was thinking about the incredibly low rate I paid for a midtown hotel ($169/night) and the mixed reviews I'd read about the hotel. You get what you pay for. Right? Put the key card in the slot, took a deep breath and...WOW! NICE ROOM! The room was larger than I expected and immaculate. There was even a comfy little couch. Very pleasantly surprised by the hotel. I've paid double in Manhattan and gotten less. This place was terrific. I would definitely stay here again.
Comment from Hotel Management
Sep 15, 2014 by Nadria, Hotel Management
Dear JA, Thank you for staying with us! We appreciate your comments and are very proud that our guests share their pleasurable experiences with others. Thank you for staying with us. I We happy you where pleasantly surprised. We hope that will stay with us for future visits! Warm regards, Clara Marte, Careline Agent.
4 out of 5
Recommended
for Everyone
by A verified traveler from Rochester, NY

Nice enough.

Posted Sep 9, 2014
Nice enough but nothing special. Free WiFi is only in lobby - expensive in room. Bell staff was on the ball.
2 out of 5
by A verified traveler

Very noisy indeed!

Posted Sep 9, 2014
Pros: Location
Cons: Hotel needs updating
I booked this hotel for it's location and the fact that it had a gym. I arrived at the hotel and to my disappointment the gym was being refurbished. When I checked in I requested a very quiet room and was put on the fourth floor. At 5am I could hear persistent loud banging noises and at 8am there was additional drilling noises. I rang the front desk at 6am and was told there was no renovations taking place in the hotel. I really needed to have a good nights sleep as I had to fly back to The UK the day after. I complained about the room in the morning to a lady called Stef on the Hilton Honors Desk who told me there wasn't anything she could do about it, and that I should not have been put on the 4th floor as I was under the gym which was being renovated! After continuing to complain she said she would phone Expedia and see if they could offer me a discount. She took my phone number and email address but I still have not heard anything from this young lady.
5 out of 5
Recommended
for Everyone
by A verified traveler

Double the Points

Posted Sep 8, 2014
Great location, service and price. My only complaint was the cleaner they use for the carpets, it was too strong but other than that it was excellent.
4 out of 5
Recommended
for Everyone
by A verified traveler

Upper East side, close to metro

Posted Sep 8, 2014
Pros: close to metro
Stayed during US Open tennis, so not in room much. Clean. Didn't eat or drink in hotel facilities.
Comment from Hotel Management
Sep 9, 2014 by Nadria, Hotel Management
Dear Verified traveler, We appreciate you taking a moment to review your stay with us. Thank you for choosing us,hope to see you in future visits. Warm regards, Clara Marte, Careline Agent.
Comment from Hotel Management
Sep 9, 2014 by Nadria, Hotel Management
Dear Verified traveler, Thank you for staying with us! We appreciate your feed back.We hope you stay with us on future visits to the NYC area. Warm regards, Clara Marte, Careline Agent.
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Good location.

Posted Sep 7, 2014
People were very nice. Great location near grand central.
3 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Nice location, okay room.

Posted Sep 5, 2014
Pros: location, bar on premises, cookies.
Cons: Bathroom needs exhaust fan!
Location: Great location. Check out GreenAcre Park. Go to Plaza hotel in Columbus Circle and eat at Luke's Lobster Truck (yes, it's inside the hotel).
Hotel was in a great location. We stayed here for an anniversary and it was worth the price of NY. The hotel itself could use a touch-up. The bathroom NEEDS an exhaust fan!!!! There was obvious water/steam damage to the bathroom door and floor. PLEASE install exhaust fans! Also found hair in the bathtub. The ice machine is located in a weird place; some type of staircase/emergency elevator part of hotel. It was scary and I thought a subway rat was going to jump out once the ice started rattling. Staff was ok, nothing amazing. When I asked where the ice was, I was told "on the floor." I had to ask again "where on the floor? Do I just look and it appears?!" She replied "No, by the exit sign". Thankfully, an older gentleman showed me exactly where it was without it seeming as if I was bothering him. The cookies when you check in are delicious, nice and gooey. Again, location is great. If you stay here, check out the GreenAcre Park right around the corner. It's a small sitting area with a 25ft waterfall! Beautiful and absolutely serene.
Comment from Hotel Management
Sep 8, 2014 by Nadria, Hotel Management
Dear S, First off thank you for choosing to stay with us to celebrate your anniversary ,we are honored to have shared this event with you.Let me thank you for sharing this quick feedback on your recent stay.We appreciate your honest input and will keep your comments in mind as we constantly look for new ways to improve our guests' experience. I will pass your concerns to the perspective department in order to better serve you.Please consider staying with us again,let us make it right. Warm regards, Clara Marte, Careline Agent.
Comment from Hotel Management
Sep 8, 2014 by Nadria, Hotel Management
Dear S, Thank you for celebrating your anniversary with us! We are thrilled and honored to have hosted this momentous occasion of yours. In regards to your comments. You have our every assurance that we take any feedback regarding our hotel seriously and will address this matter with the respective departments.We hope that should you return so we can have the opportunity to better serve you. Warm Regards, Clara Marte, Careline Agent.
4 out of 5
Recommended
for Everyone
by A verified traveler from Mumbai

Centrally located.

Posted Sep 4, 2014
They accessed my credit card without my knowledge. They should have pre informed me about their intention. Jatinder Ahluwalia
Comment from Hotel Management
Sep 8, 2014 by Nadria, Hotel Management
Dear Jatinder, Thank you for choosing the Double tree Metropolitan for your recent stay. I have read your comments and I wanted first and foremost apologize for the experience that you encountered with us. You have our every assurance that we take any feedback regarding our hotel seriously and will address this matter with the respective department. Jatinder please consider staying with us again, giving us a chance at making it right. Warm regards, Clara Marte, Careline Agent.