Ratings based on 6,432 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom florida
Very nice hotelPosted Apr 25, 2015
Great location and nice size room for NYC. Staff helpful and informative. Convenient to Broadway, Times Square and Rockefeller Center. Valet parking expensive but it is NYC. Also no room service or hotel restuarant. But all in all a very good experience and would stay there again.
for Everyoneby A verified travelerfrom Wales
Excellent hotel centrally situated.Posted Apr 24, 2015
Pros: Comfort, Cleanliness, Location.
Cons: Provide tea/coffee facilities in the rooms
Location: Excellent cafe next door to hotel. We could walk to Times Square, Empire and Chrysler bldgs, Grand Central Station and Maceys..
We stayed at this hotel for 3 nights. The hotel was very central and an excellent base from which to set off and see all the sites that we had on our 'to do' list. The hotel was spotlessly clean and our beds were extremely comfortable. After a long day's sightseeing and shopping it was heaven to climb into a most comfortable bed. The only criticism I can make is that there were no tea/coffee facilities in the room.
for Everyoneby A verified travelerfrom manhattan NY
Hotel très bien situé, métro très prochePosted Apr 23, 2015
2 lignes de métro au pied de l'hôtel, proches 5ème avenue et Time square. Hotel propre, silencieux et personnel efficace et disponible. Parfait pour voyage en famille avec 2 enfants de -10 ans.
by A verified traveler
Leider enttäuschtPosted Apr 23, 2015
Für ein verlängertes Wochenende waren wir zu Zweit in NY und waren von diesem Hotel enttäuscht. Kleine Zimmer und ältere Ausstattung sind wir in NY gewohnt, aber dreckige Böden und Betten wie in diesem Hotel haben wir noch nicht erlebt und wir waren schon öfter in NYC. OK- die Lage ist gut, aber Das war's dann auch schon. Nicht mal eine Kaffeemaschine auf dem Zimmer oder irgendwas um mal ein warmes Getränk zu machen. Also mich sehen die Hilton's hier nie wieder.
by A verified traveler
Broken air conditionerPosted Apr 23, 2015
We had to fight for a different room with a working ac and then that one was also broken! We were hot and stuffy all night. They gave us free internet access - not enough.
for Everyoneby A verified travelerfrom Chicago
LocationPosted Apr 21, 2015
Pros: We liked that it was close to the subway.
Cons: Coffee service in the room.
Location: Eateries and the subway, also some good shopping!
It was great loved the location. Room was clean and there was some nice things around the hotel.
for Everyoneby A verified traveler
CHGO to NY Get AwayPosted Apr 20, 2015
Pros: Location and just the comfort. The beds were so comfortable.
Cons: Never really got the jist of how to work the heat/air. After playing around with it, I made it work
Location: We were walking distance to lots of attractions and didn't even know it until we started walking.
My daughter and I had a get away and stayed in Double Tree because I am a Hilton Honors member. The hotel was excellent. From the staff to the rooms I had a great trip all due to the Double Tree. It's location to everything was excellent
for Everyoneby A verified traveler
Close but no cigarPosted Apr 20, 2015
I liked that it was in the heart of everything... within a comfortable walking distance to Times Square and Central Park, but that's about it. The room was small, despite being a "deluxe double" and it was poorly lit. The whole hotel was dark, and frankly it was dingy. I'd recommend it for the proximity alone... that being said, I'm staying elsewhere next time I'm in Manhattan
for Everyoneby A verified travelerfrom Pittsburgh
Reasonable Midtown HotelPosted Apr 20, 2015
Pros: Location and price. Front desk staff was very helpful and friendly.
Cons: Understaffed in restaurant during breakfast - took too long to get our order
Location: Downtown subway just a block away. Hotel was short walk to locations of my business meetings.
Convenient location in Midtown Manhattan at a reasonable price. Room was okay for the price and comfortable enough if you're there only a couple of nights (like I was). The front desk folks were friendly and informative. The lobby, where wi-fi service was free, was very busy and noisy for conducting normal conversation.
by A verified travelerfrom Ohio
Very disappointed for a doubletree hotelPosted Apr 19, 2015
Pros: The location is GREAT if your primarily traveling by subway, cab, bus or walking to anywhere on the East side (or MTA to further locations).
Cons: Much. See the "cons" of my notes above. Wifi, A/C, Staff Friendliness, Room Care.
Location: Subway, 5th Ave., RockCenter, Bloomingdales, Central Park East, The Met, Lots...
I had always enjoyed staying in doubletree hotels. I enjoyed their staff and cleanliness, but this trip changed that for me. I was very disappointed in the end this trip. It would not say it is a bad hotel at all, its just that my experience was such a disappointment from my previous trips there. Here is a quick version: Cons: -The water pressure was very low in the mornings -The rooms (apparently none in the hotel) do NOT have air conditioning. When I called about fixing the A/C, the engineer said all he could do is open the window and try and turn off the heater (b/c apparently the fan cannot normally operate without the heating element). I understand that for November-March. But what happens when its 85+ degrees outside?? no-thank you! Our room was very warm, and I had a very hard time sleeping. -The wifi is free, but its so slow, its really worthless. I ended up just using my cell phone the entire time. It was VERY slow (<50k tops) -The staff never changed our glasses during the 3 days we were there. We used them the first night for drinks, and they sat on the counter (dirty) the entire time we were there even though, housekeeping was tidying the rest of the room. -The staff was ok, but not very pleasant. Pros: -The location is great! Mid-town east-side and very close to ALL subways. Great location! -The rooms were clean and no smoke smell anywhere -The bar/food downstairs is great -Parking garage works ok