Ratings based on 4,900 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
87% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

Posted Aug 31, 2014
The garage left the windows open and the car got dusted inside and out severely cost us over 150 to clean all the dust
1 out of 5
by A verified traveler from nyc

NYC

Posted Aug 27, 2014
Construction woke us up at 7am! Very loud noise hotel didn't accommodate or let us switch rooms!
Comment from Hotel Management
Aug 29, 2014 by Nadria, Hotel Management
Dear Verified traveler , We try to make each guest's experience a great one and your satisfaction is very important to us. Please accept our apology for the disruptive noise from the construction , we know how important good rest is while traveling. Thank you again for your feedback and we hope you’ll give us another opportunity to make your stay the best it can be the next time you visit . Warm regards, Clara Marte Careline Agent.
3 out of 5
Recommended
for Everyone
by A verified traveler from Redondo Beach

LOCATION LOCATION LOCATION

Posted Aug 27, 2014
Pros: Location
Cons: Updated rooms
Location: everything is close
Nice Hotel, Clean not very flashy or new nice bar. It is the location that makes this a great value, near central park, times square, 30 Rock, and has a subway stop right outside!!!
Comment from Hotel Management
Aug 29, 2014 by Nadria, Hotel Management
Dear Cody , Thank you for sharing your thoughts .We value our guest comments and take them serious in order to better improve our service. Thank you for staying with us. We hope that you will stay with us for future visits! Warm regards , Clara Marte Careline Agent.
1 out of 5
by A verified traveler from Z

Dirty and squashed

Posted Aug 26, 2014
This hotel is really overated, it is really dirty, the room is incredibly small, the bathroom is the smalllest and dirtiestvi have ever seen, towels and bed linens stink, you have to beg them to clean up your room, and honesty overpriced.
Comment from Hotel Management
Aug 29, 2014 by Nadria, Hotel Management
Dear Bulos, Thank you for taking the time to share feedback on your recent stay at our hotel. We are so sorry to hear you were disappointed in our appointment and we will use your comments as we constantly evaluate our offerings in order to provide the best hotel experience possible to each of our guests. We hope you will consider staying with us again the next time you are in the NYC area so we may better demonstrate our commitment to your satisfaction. Warm regards , Clara Marte Careline Agent.
Comment from Hotel Management
Aug 28, 2014 by Nadria, Hotel Management
Dear Bulos , Thank you for taking the time to share feedback on your recent stay at our hotel. We are so sorry to hear you were disappointed during your recent stay. We will use your comments, as we constantly evaluate our offerings in order to provide the best hotel experience possible to each of our guests. We hope you will consider staying with us again the next time you are in the NYC area so we may better demonstrate our commitment to your satisfaction. Warm regards , Clara Marte Careline Agent.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Easy... Easy... Easy

Posted Aug 26, 2014
Pros: It's a Double Tree.... you can't go wrong with a company that gives you a free cookie at check-in!
Cons: The windows were dirty.... but so is everything in Manhattan!
Location: Dumb question.... The hotel is in Midtown Manhattan.... everything is close!
Perfect location for taking the subway to and from JFK.
Comment from Hotel Management
Aug 29, 2014 by Nadria, Hotel Management
Dear Gnu Your-k, Thank you for taking time to review your recent stay in our hotel. We are thrilled our hotel was the perfect location for your trip,and hope you make us your hotel of choice when traveling to the NYC area. Warm regards, Clara Marte, Careline Agent.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dominican Republic , DR

Nice hotel , grate location

Posted Aug 26, 2014
Nice location , next to the train. Many bars arround , close to everything
Comment from Hotel Management
Aug 29, 2014 by Nadria, Hotel Management
Dear Carlos Gomez, We appreciate your comments and are very proud that our guests share their pleasurable experiences with others. I am thrilled our hotel was conveniently located for your travels. Thank you for staying with us . We hope that will stay with us for future visits! Warm regards, Clara Marte, Careline Agent.
Comment from Hotel Management
Aug 28, 2014 by Nadria, Hotel Management
Dear Carlos Gomez , Thank you so much for the taking your time to review us. We appreciate your comments and are very proud that our guests share their pleasurable experiences with others. Thank you for staying with us . Please make us your hotel of choice when visiting the NYC area. Warm regards, Clara Marte Careline Agent.
3 out of 5
by A verified traveler

New York Trip

Posted Aug 26, 2014
Pros: I like that it was close to the downtown Manhattan core, and was easily accessible by the subways.
Cons: Customer service needs to be improved House cleaning and hostesses need to be retrained and qualified individuals who have morals be hired.
Location: Close to Time square and the entire downtown Manhattan core
The room was a bit smaller than anticipated, and the washroom was in decent condition. However, I am glad that me and my wife brought our own towels because the 'clean' ones provided that we saw in the bathroom had yellow and dark stains. That was disgusting and a huge turn-off. In addition, we left out our snacks (biscuits and assorted nuts) on the table and was disappointed to see that they were gone when we re-entered the room. We also found that the customer service could use a bit more tact when handling clients. Overall, we would avoid staying at Double Tree by Hilton Metropolitan. Regards, Richard
Comment from Hotel Management
Aug 29, 2014 by Nadria, Hotel Management
Dear Richard, Thank you for choosing the Double tree Metropolitan for your recent stay. I have read your comments and I wanted first and foremost apologize for the experience that you encountered with us. It is obvious that the attention to detail was missing. You have our every assurance that we take any feedback regarding our hotel seriously and will address this matter with the respective departments. Again my apologies that this stay had a few missteps and we hope that should you return we can have the opportunity to better serve you. Please give us a chance to make it right. Warm Regards, Clara Marte, Careline Agent.
5 out of 5
Recommended
for Everyone
by A verified traveler from West Coast USA

Nice hotel. Close to Public transport & shopping.

Posted Aug 26, 2014
Pros: The location.
Cons: The front desk staff are the front line ambassadors of the hotel. The tone of voice that they use can make all the difference in the world. Be kind.
Location: Shopping, restaurants, major site seeing attractions, houses of worship are within walking distance. You can walk , take a taxi or public transport.
I arrived before check in time, the Check in Clerk was very rude - specifically making remarks regarding my booking the reservation through a 3d party (Expedia). I was told that everyone that was trying to check in was from out of town and everyone had an event to go to. Don't expect special treatment. I asked to speak to the Manager. I also was shocked to have to pay to check my luggage with the concierge and to pay to remove it from the Concierge. The fee I paid this time is different from what I was charged four months ago. The Manager apologized for the behaviour of the rude clerk and provided complimentary wifi.
Comment from Hotel Management
Aug 29, 2014 by Nadria, Hotel Management
Dear World traveler, Thank you for taking the time to provide feedback in your stay. We apologize that you were dissatisfied with the luggage fee. Our policies/procedures are consistent with many hotels within New York City. As we periodically review our policies & procedures to ensure our guests are getting the best experience, we value your feedback and will take it into consideration. As far as the desk agent who checked you in; we apologize on her behalf. We emphasize great service to our guests and we have addressed this with the whole team. Her lack of making you feel warm and welcome is not our common practice. Again my apologies on her behalf and we will move forward and make sure that this does not reoccur. We hope that will stay with us for future visits! Warm regards, Clara Marte, Careline Agent.
Comment from Hotel Management
Aug 28, 2014 by Nadria, Hotel Management
Dear World traveler , As far as the desk agent who checked you in; we apologize on her behalf. We emphasize great service to our guests and we have addressed this with the whole team. Her lack of making you feel warm and welcome is not our common practice. Again my apologies on her behalf and we will move forward and make sure that this does not reoccur. Thank you for taking the time to provide feedback in your stay. We apologize that you were dissatisfied with the ( luggage feed ). Our policies/procedures are consistent with many hotels within New York City. As we periodically review our policies & procedures to ensure our guests are getting the best experience, we value your feedback and will take it into consideration. Please give us a chance to make it right. Warm regards , Clara Marte Careline Agent.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic for the price

Posted Aug 25, 2014
Best hotel for the price in New York. Right in the middle of everything.
Comment from Hotel Management
Aug 26, 2014 by Nadria, Hotel Management
Dear Verified traveler , We appreciate your comments and are very proud that our guests share their pleasurable experiences with others. Thank you for staying with us . We hope you make us your hotel of choice when visiting the big apple!! Warmest regard , Clara Marte Careline Agent.
Comment from Hotel Management
Aug 26, 2014 by Nadria, Hotel Management
Dear Verified traveler , Thanks for staying with us and taking time to give us an excellent review. We are pleased we could accommodate your needs. Regards , Clara Marte Careline Agent.
5 out of 5
Recommended
for Couples
by A verified traveler

Can't fault. Excellent concierge

Posted Aug 24, 2014
Pros: Was exactly what it said on the tin. Good location, clean and tidy. Nice rooms. Excellent concierge.
Excellent location, with a subway station within a couple of blocks. Easy walking distance to Central Park and many Manhattan attractions. The room was very clean and tidy on arrival and everyday it was cleaned to a high standard. We are really please with our stay here and would recommend this hotel to anyone, and would stay there again. We had a problem with our hire car on leaving (nothing to do with the hotel), and with no US cell phone, the concierge was very helpful. She really did save us a lot more stress!
Comment from Hotel Management
Aug 26, 2014 by Nadria, Hotel Management
Dear Verified traveler , We appreciate your comments and are very proud that our guests share their pleasurable experiences with others. Thank you for staying with us . Hope to see you soon, Thanks for staying with us! Warm regards , Clara Marte Careline Agent.