Ratings based on 6,435 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
89% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom florida

Very nice hotel

Posted Apr 25, 2015
Great location and nice size room for NYC. Staff helpful and informative. Convenient to Broadway, Times Square and Rockefeller Center. Valet parking expensive but it is NYC. Also no room service or hotel restuarant. But all in all a very good experience and would stay there again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Wales

Excellent hotel centrally situated.

Posted Apr 24, 2015
Pros: Comfort, Cleanliness, Location.
Cons: Provide tea/coffee facilities in the rooms
Location: Excellent cafe next door to hotel. We could walk to Times Square, Empire and Chrysler bldgs, Grand Central Station and Maceys..
We stayed at this hotel for 3 nights. The hotel was very central and an excellent base from which to set off and see all the sites that we had on our 'to do' list. The hotel was spotlessly clean and our beds were extremely comfortable. After a long day's sightseeing and shopping it was heaven to climb into a most comfortable bed. The only criticism I can make is that there were no tea/coffee facilities in the room.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom manhattan NY

Hotel très bien situé, métro très proche

Posted Apr 23, 2015
2 lignes de métro au pied de l'hôtel, proches 5ème avenue et Time square. Hotel propre, silencieux et personnel efficace et disponible. Parfait pour voyage en famille avec 2 enfants de -10 ans.
2 out of 5
by A verified traveler

Leider enttäuscht

Posted Apr 23, 2015
Pros: Nix
Cons: Alles
Für ein verlängertes Wochenende waren wir zu Zweit in NY und waren von diesem Hotel enttäuscht. Kleine Zimmer und ältere Ausstattung sind wir in NY gewohnt, aber dreckige Böden und Betten wie in diesem Hotel haben wir noch nicht erlebt und wir waren schon öfter in NYC. OK- die Lage ist gut, aber Das war's dann auch schon. Nicht mal eine Kaffeemaschine auf dem Zimmer oder irgendwas um mal ein warmes Getränk zu machen. Also mich sehen die Hilton's hier nie wieder.
2 out of 5
by A verified traveler

Broken air conditioner

Posted Apr 23, 2015
We had to fight for a different room with a working ac and then that one was also broken! We were hot and stuffy all night. They gave us free internet access - not enough.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

Location

Posted Apr 21, 2015
Pros: We liked that it was close to the subway.
Cons: Coffee service in the room.
Location: Eateries and the subway, also some good shopping!
It was great loved the location. Room was clean and there was some nice things around the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

CHGO to NY Get Away

Posted Apr 20, 2015
Pros: Location and just the comfort. The beds were so comfortable.
Cons: Never really got the jist of how to work the heat/air. After playing around with it, I made it work
Location: We were walking distance to lots of attractions and didn't even know it until we started walking.
My daughter and I had a get away and stayed in Double Tree because I am a Hilton Honors member. The hotel was excellent. From the staff to the rooms I had a great trip all due to the Double Tree. It's location to everything was excellent
3 out of 5
Recommended
for Everyone
by A verified traveler

Close but no cigar

Posted Apr 20, 2015
I liked that it was in the heart of everything... within a comfortable walking distance to Times Square and Central Park, but that's about it. The room was small, despite being a "deluxe double" and it was poorly lit. The whole hotel was dark, and frankly it was dingy. I'd recommend it for the proximity alone... that being said, I'm staying elsewhere next time I'm in Manhattan
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Pittsburgh

Reasonable Midtown Hotel

Posted Apr 20, 2015
Pros: Location and price. Front desk staff was very helpful and friendly.
Cons: Understaffed in restaurant during breakfast - took too long to get our order
Location: Downtown subway just a block away. Hotel was short walk to locations of my business meetings.
Convenient location in Midtown Manhattan at a reasonable price. Room was okay for the price and comfortable enough if you're there only a couple of nights (like I was). The front desk folks were friendly and informative. The lobby, where wi-fi service was free, was very busy and noisy for conducting normal conversation.
2 out of 5
by A verified travelerfrom Ohio

Very disappointed for a doubletree hotel

Posted Apr 19, 2015
Pros: The location is GREAT if your primarily traveling by subway, cab, bus or walking to anywhere on the East side (or MTA to further locations).
Cons: Much. See the "cons" of my notes above. Wifi, A/C, Staff Friendliness, Room Care.
Location: Subway, 5th Ave., RockCenter, Bloomingdales, Central Park East, The Met, Lots...
I had always enjoyed staying in doubletree hotels. I enjoyed their staff and cleanliness, but this trip changed that for me. I was very disappointed in the end this trip. It would not say it is a bad hotel at all, its just that my experience was such a disappointment from my previous trips there. Here is a quick version: Cons: -The water pressure was very low in the mornings -The rooms (apparently none in the hotel) do NOT have air conditioning. When I called about fixing the A/C, the engineer said all he could do is open the window and try and turn off the heater (b/c apparently the fan cannot normally operate without the heating element). I understand that for November-March. But what happens when its 85+ degrees outside?? no-thank you! Our room was very warm, and I had a very hard time sleeping. -The wifi is free, but its so slow, its really worthless. I ended up just using my cell phone the entire time. It was VERY slow (<50k tops) -The staff never changed our glasses during the 3 days we were there. We used them the first night for drinks, and they sat on the counter (dirty) the entire time we were there even though, housekeeping was tidying the rest of the room. -The staff was ok, but not very pleasant. Pros: -The location is great! Mid-town east-side and very close to ALL subways. Great location! -The rooms were clean and no smoke smell anywhere -The bar/food downstairs is great -Parking garage works ok