Ratings based on 6,189 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
89% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom penarth, wales UK

Posted Mar 1, 2015
Pros: Great location
Cons: Tea/coffee facilities in room
Location: Grand central station is a mear 5-10 minute walk away along with the Rockefeller centre, Dos Caminos for great mexican food!!
Excellent location , helpful staff, super comfy beds after walking all day , shame no coffee/tea facilities in the rooms! But apart from that small issue, would definately return.
2 out of 5
by A verified traveler

Nice but not next time

Posted Feb 27, 2015
I'm always influenced by first impressions. While the sign outside the front door was faded or the worn out carpet on the 2nd floor or the crooked tiles in the bathroom or the wall paper that looked like it was applied to hold up the cracked and imperfect walls; I'm not sure what irritated me more. Oh the fact that our rooms carpet looked like it needed vaccuming. And the hotel is too far from main attractions that led us to having to take cabs each time we left. The plus was that the door men and front desk folks were very nice and attentive to our needs including fixing the safe that didn't work in the room. The housekeeping staff was pleasant as well.
3 out of 5
by A verified traveler

15 dollars for wifi is disappointing

Posted Feb 26, 2015
15 dollars for wifi is disappointing, I went to the cafe round the corner for breakfast to get free wifi, no need to charge extra in this day and age for wifi when its in most places, an annoying invonvenience.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom rhode Island

Great stay

Posted Feb 25, 2015
Upon arrival the staff was incredibly accommodating and friendly from the front desk staff, bell boy and the valet drivers. The rook was spacious and great walking distance to MSG and a quick taxi cab ride to Times Square. Would definitely stay again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom new york

hotel doubletree

Posted Feb 25, 2015
Pros: la situation
Cons: le wifi qui est en supp
Location: tous est a proximité vraiment
un hotel avec une situation ideale un personnel au top!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New york, Ny

Nice hotel.

Posted Feb 25, 2015
Staff was very welcoming and professional. Room was neat and clean. Loved the chocolate chip cookies. Only bad thing I can think of was the cleaning staff. Cleaning staff was a bit loud in the morning (banging equipment and speaking loudly outside room door even with the "do not disturb" sign on the doorknob).
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel frontdesk male staff very rude & impatient!

Posted Feb 25, 2015
Pros: Location is great! reasonablly clean.
Cons: (see above) and they don't seem to respect clients having bookings via Expedia!
1) I called the hotel frontdesk to inform late (mid-night) check in due to flight delay (heavy snow in NY JFK), the hotel staff confirmed our booking over the phone and took note but sounded impatient and didn't care (because all 4 night stay was aleady paid in advance) 2) We finally arrived (around 01:00am in the morning after all the hardship) at the hotel to check in, without taking a close look at our hotel booking name/confirmation number etc, the hotel frontdesk male staff said he found no record of our booking!! and asked us to CONTACT EXPEDIA for an authorisation otherwise he will charge us for another room if we still want to stay....! He just didn't give a dam what you said and feel. It then turned out to be that he overlooked our booking record/details. It was Feb 18 mid-night / around 01:00am Feb 19 morning 2015!
1 out of 5
by A verified travelerfrom san jose,ca

Will not come again

Posted Feb 25, 2015
Pros: Worst
Cons: Learn to appreciate the business of our customer
The staff is so rude and she simply do not even look at me when I ask a question and choose to ignore my request.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

Posted Feb 23, 2015
Was there for a quick over nighter. Nice accommodation!!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Weekend trip to NYC

Posted Feb 23, 2015
I was pleased to find such an affordable hotel right in the City. The room was extremely roomy but I wouldn't have expected that in NYC and for the price. Everything was clean, all staff were very friendly, and the location was great. We would definitely stay there again.