Ratings based on 4,936 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
87% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from New York

Will not go back.

Posted Sep 20, 2014
Pros: Bed comfortable. There was a bath tub.
Cons: Provide tea and coffee making facilities. Rate the hotel accurately 2 stars only. Stop bell hops charging upfront. Tips ok.
Location: Reasonable location.
I did not get the room I booked. Instead put in a ex-smoking room with 2 beds instead of a king. The room was musty but the beds ok. Despite this being a 4 star there were no tea or coffee making facilities. This is difficult after a long haul flight. Tea on the room service menu was $6.00 plus $3.00 for delivery plus gratuity. Staff not friendly and bell hop who took and stored my bag demanded $2.00 to store, $2.00 to retrieve and the could not find it! Overall with one wheely bag for one night I paid $10.00 to the luggage guys! I rate the hotels as a 2 star. Very disappointed as I paid $345.00 for the room. Overall will not go back.
4 out of 5
Recommended
for Couples
by A verified traveler

Nice hotel in CBD area Mahattan

Posted Sep 16, 2014
Affordable, room is reasonably big, neat and clean. washroom is a little small. Air circulation is too loud.
Comment from Hotel Management
Sep 22, 2014 by Nadria, Hotel Management
Dear Vicky , Thank you for your taking a moment to review your recent stay with us. We appreciate your feedback and value your input.I have passed on your comment to our Engineering department about our air vent units. Please do stay with us next time travels bring you to NYC! Warm regards, Clara Marte, Careline Agent.
Comment from Hotel Management
Sep 21, 2014 by Nadria, Hotel Management
Dear Vicky, Thank you for your quick feedback.We appreciate your comments and will use them to better serve you as the rest of our guest. We hope to see you with us on future visits! Warm regards, Clara Marte, Careline Agent.
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Posted Sep 14, 2014
Great hotel managed by Hilton! Can't go wrong with that
Comment from Hotel Management
Sep 17, 2014 by Nadria, Hotel Management
Dear Bo, Thank you for taking a moment to review your most recent stay with us.We appreciate your kind comments. Please do make us your hotel of choice when visiting the NYC area. Warm regards, Clara Marte, Careline Agent.
Comment from Hotel Management
Sep 17, 2014 by Nadria, Hotel Management
Dear Bo, Thank you for taking a moment to review your recent stay with us. We appreciate your comments,and are thrilled our guest share their pleasurable experiences with one another. We hope to see you in future visits! Warm regards, Clara Marte, Careline Agent.
Comment from Hotel Management
Sep 16, 2014 by Nadria, Hotel Management
Dear Bo, Thank you for staying with us! We appreciate the feedback. We are Looking forward to your next visit. Warm regards, Clara Marte, Careline Agent.
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Nice hotel. Good location.

Posted Sep 14, 2014
Nice hotel. Clean. Safe. Away from times square madness but close/easy access to everything.
Comment from Hotel Management
Sep 15, 2014 by Nadria, Hotel Management
Dear Alicia, Thank you for reviewing your recent stay with us! We appreciate your feedback,and hope you make us your hotel of choice when you are back in the area. Warm regards, Clara Marte, Careline Agent.
5 out of 5
Recommended
for Everyone
by A verified traveler from Native NY'er living in CA

Very satisfied

Posted Sep 9, 2014
Pros: Location, location, location. Clean & fresh, good service, lively bar, gift shop. cafe next store, subway on the corner... PERFECT for me.
Cons: I have zero complaints.
Location: Seriously? It's 51st&Lex! Draw a one mile radius around the place & you'll find either every hot spot in NY or subway, bus or cab that'll get u there.
I booked the hotel a couple of weeks before my stay. 2 days before my stay, I checked the rates again and found the same room for $50/night lower. I called Expedia and they got me the lower rate. However, they scared me with the final statement, "your room is not guaranteed". When I arrived at the Doubletree, I was a little nervous for two reasons. The first was quickly dissolved as my check-in took less than 90 seconds. The clerk presented me with a sincere smile and two warm cookies. When I approached the room, I was thinking about the incredibly low rate I paid for a midtown hotel ($169/night) and the mixed reviews I'd read about the hotel. You get what you pay for. Right? Put the key card in the slot, took a deep breath and...WOW! NICE ROOM! The room was larger than I expected and immaculate. There was even a comfy little couch. Very pleasantly surprised by the hotel. I've paid double in Manhattan and gotten less. This place was terrific. I would definitely stay here again.
Comment from Hotel Management
Sep 15, 2014 by Nadria, Hotel Management
Dear JA, Thank you for staying with us! We appreciate your comments and are very proud that our guests share their pleasurable experiences with others. Thank you for staying with us. I We happy you where pleasantly surprised. We hope that will stay with us for future visits! Warm regards, Clara Marte, Careline Agent.
4 out of 5
Recommended
for Everyone
by A verified traveler from Rochester, NY

Nice enough.

Posted Sep 9, 2014
Nice enough but nothing special. Free WiFi is only in lobby - expensive in room. Bell staff was on the ball.
Comment from Hotel Management
Sep 15, 2014 by Nadria, Hotel Management
Dear Bob, Thank you for taking a moment to review your recent stay with us. We appreciate your feedback.We will take your comments into consideration,and hope you consider staying with us again. Thank you for staying with us. Warm regards, Clara Marte, Careline Agent.
2 out of 5
by A verified traveler

Very noisy indeed!

Posted Sep 9, 2014
Pros: Location
Cons: Hotel needs updating
I booked this hotel for it's location and the fact that it had a gym. I arrived at the hotel and to my disappointment the gym was being refurbished. When I checked in I requested a very quiet room and was put on the fourth floor. At 5am I could hear persistent loud banging noises and at 8am there was additional drilling noises. I rang the front desk at 6am and was told there was no renovations taking place in the hotel. I really needed to have a good nights sleep as I had to fly back to The UK the day after. I complained about the room in the morning to a lady called Stef on the Hilton Honors Desk who told me there wasn't anything she could do about it, and that I should not have been put on the 4th floor as I was under the gym which was being renovated! After continuing to complain she said she would phone Expedia and see if they could offer me a discount. She took my phone number and email address but I still have not heard anything from this young lady.
Comment from Hotel Management
Sep 16, 2014 by Nadria, Hotel Management
Dear Verify, Thank you for staying with us during your recent trip to New York. We appreciate your feedback. I am sorry to hear that your trip was not a pleasurable one due to a couple of mishaps.We try to make each guest's experience a great one and your satisfaction is very important to us. Please accept our apology for the disruptive noise from the construction that was being carried out outside the hotel. We know how important a good night's rest is while traveling.I will follow up with our Hilton Honors help desk to follow up on the situation. Please give us a chance to make it right. Warm regards, Clara Marte, Careline Agent.
Comment from Hotel Management
Sep 15, 2014 by Nadria, Hotel Management
Dear Verify, Thank you for staying with us on your recent trip to NYC. We try to make each guest's experience a great one and your satisfaction is very important to us. Please accept our apology for the disruptive banging/drilling noises. We know how important a good night's rest is while traveling. I will follow up with the Hilton help desk in regards to your info to see how we can amend this situation. Thank you again for your feedback and we hope you’ll give us another opportunity to make your stay the best it can be the next time you come to the city. Warm regards, Clara Marte, Careline Agent.
5 out of 5
Recommended
for Everyone
by A verified traveler

Double the Points

Posted Sep 8, 2014
Great location, service and price. My only complaint was the cleaner they use for the carpets, it was too strong but other than that it was excellent.
Comment from Hotel Management
Sep 20, 2014 by Nadria, Hotel Management
Dear Verified traveler, We appreciate your comments and are very proud that our guests share their pleasurable experiences with others. Thank you for staying with us .I have passed on your comment to our House keeping team in regards to the carpet, so that we can better serve you.We hope to see you on future visits. Warm regards, Clara Marte, Careline Agent.
Comment from Hotel Management
Sep 20, 2014 by Nadria, Hotel Management
Dear Verified traveler, Thank you for taking a moment to review your recent stay with us! We appreciate your feedback and are glad you enjoyed your appointment with us. I will pass our concern about the carpet to our housekeeping team so they can look into the matter.Thank you again for staying with us,we hope you make us your hotel of choice when visiting the NYC area. Warm regards, Clara Marte, Careline Agent.
Comment from Hotel Management
Sep 17, 2014 by Nadria, Hotel Management
Dear Verified traveler, We appreciate you taking your time to review your recent stay with us. Thank you for this quick feedback . I will pass on this info to our Housekeeping Managers in regards to the carpet. I am elated you had a pleasurable stay with us. We are looking forward to your future visits! Warm regards, Clara Marte, Careline Agent.
Comment from Hotel Management
Sep 16, 2014 by Nadria, Hotel Management
Dear Verified traveler, Thank you for your feedback.We Are elated your visit to our property was a pleasurable one. I will pass along this feed back to our Housekeeping Manager regarding the carpet so that we can better serve you along with the rest of our guest.Please Make us your hotel of choice When visiting the NYC area. Warm regards, Clara Marte, Careline Agent.
4 out of 5
Recommended
for Everyone
by A verified traveler

Upper East side, close to metro

Posted Sep 8, 2014
Pros: close to metro
Stayed during US Open tennis, so not in room much. Clean. Didn't eat or drink in hotel facilities.
Comment from Hotel Management
Sep 9, 2014 by Nadria, Hotel Management
Dear Verified traveler, We appreciate you taking a moment to review your stay with us. Thank you for choosing us,hope to see you in future visits. Warm regards, Clara Marte, Careline Agent.
Comment from Hotel Management
Sep 9, 2014 by Nadria, Hotel Management
Dear Verified traveler, Thank you for staying with us! We appreciate your feed back.We hope you stay with us on future visits to the NYC area. Warm regards, Clara Marte, Careline Agent.
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Good location.

Posted Sep 7, 2014
People were very nice. Great location near grand central.
Comment from Hotel Management
Sep 20, 2014 by Nadria, Hotel Management
Dear Dave, Thank you for reviewing your recent stay with us! I am happy you found the people to be nice, and the location to be to your convenience. We hope to see you back with us for future visits. Warm regards, Clara Marte, Careline Agent.
Comment from Hotel Management
Sep 20, 2014 by Nadria, Hotel Management
Dear Dave, Thank you for reviewing your recent stay with us! We appreciate your comments and are very proud that our guests share their pleasurable experiences with others. Thank you for staying with us . We hope that will stay with us for future visits! Warm regards, Clara Marte, Careline Agent.
Comment from Hotel Management
Sep 16, 2014 by Nadria, Hotel Management
Dear Dave, Thank you for taking a moment to review your recent stay with us!We appreciate your comments and are very proud that our guests share their pleasurable experiences with others. Thank you for staying with us. We hope you make us your hotel of choice when visiting the NYC area Warm regards, Clara Marte, Careline Agent.
Comment from Hotel Management
Sep 15, 2014 by Nadria, Hotel Management
Dear Dave, Thank you for staying with us on your recent trip to the Big Apple! We appreciate your comments and are very proud that our guests share their pleasurable experiences with others.Dave we hope to see you on future visits. Warm regards, Clara Marte, Careline Agent.