Ratings based on 4,873 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
87% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Manhattan

The hotel was in good part of Manhattan.

Posted Aug 17, 2014
Pros: The area where it was located.
Cons: The washroom in our room was way too small.
Location: You can walk to Central Park, Time Square, Union Station, The Top of the Rock. Lots of shopping close.
It was a great family trip. Everyone willing to help with directions.
Comment from Hotel Management
Aug 19, 2014 by Nadria, Hotel Management
Dear Guest, Thank you for staying with us and sharing your review. We are happy that you enjoyed your stay and we hope to see you for future visits. Nadria Buchanan- Manager on Duty
5 out of 5
Recommended
for Everyone
by A verified traveler from NY

Really great room for such a low price

Posted Aug 16, 2014
Overall it was a great stay, except for a small issue. We were worried about staying at a hotel for the price, as we have stayed at more expensive places in NYC that were creepy/small/uncomfortable, so as soon as we opened the hotel door we were shocked to find such a big room, really clean, lots of light, and really comfortable in terms of noise, temperature, bed, etc. The location was great too, close to the subway and park ave, next to a convenience store and cafe. The only problem was that we purchased some items for our stay (water, toothbrushes etc) and the next day, we found that the housekeeping threw out all of our stuff. Management couldn't do anything about it, as we had thrown out the receipt but they did try to replace the items with what they had in the hotel. Still overall very impressed with what we got for our money.
5 out of 5
Recommended
for Everyone
by A verified traveler from visiting NYC from Texas

Very quiet, comfortable hotel for family.

Posted Aug 16, 2014
We wanted a hotel room with double beds in mid-town area for a reasonable price. Main reason for this family trip was to see Wicked at Gerswhin Theatre, which was an easy walk down 51st. Also loved proximity to Rockefeller Center. Hotel was extremely quiet. Security feature- staff checked room keys before allowing elevator access at night. Perfect choice for us. Highly recommend.
Comment from Hotel Management
Aug 19, 2014 by Nadria, Hotel Management
Dear Donna , We appreciate your comments and are very happy that you had a pleasurable experience . Thank you for choosing to stay with us . We hope that will stay with us for future visits! Nadria Buchanan- Manager on Duty
Comment from Hotel Management
Aug 19, 2014 by Nadria, Hotel Management
Dear Donna, Thank you for staying with us . We are delighted to know that you found the accommodations to be very quiet , comfortable and suitable for your trip. We hope to see you for a future visit when you are in our vicinity. Nadria Buchanan- Manager on Duty
3 out of 5
by A verified traveler from London

Good location but bad experience with staff

Posted Aug 12, 2014
Pros: The rooms are nice and comfy, but surprisingly no WIFI access in the room (only available in the lobby).
Cons: Im not sure if my review will be acted upon by the Double Tree mgmt, but Im certain the behavior of the staff was purely because of my Indian origin.
My wife and me stayed at the Double Tree from 26th to 29th July and the moment we stepped in (from a very tired journey of the East Coast) we received a very unpleasant welcome at the front desk. The lady (Asian origin) did not have a smile on her face and was so reluctant to answer questions. It was our wedding anniversary and we had requested the top floor and when I asked her about it, she brushed me off saying we cant make any changes. Since we were tired we decided to leave it at that. The foll.morning was what too me aback. There was a lady at the concierge desk and since we were new to NYC,we decided to find out more around attractions and the metro. I asked her a couple of questions a) If there was a day travel card - she looked at me as though I was from a different planet and in a very rude way answered 'NO, dont know where you heard that'. I would have expected a more friendly answer, because in London we have a concept of a day travel card. b) Is there a limit/cap to the amount that can be spent on a given day while travelling in the metro (again in London, even if you dont have a travel card but have crossed £6.50, you will not be changed any more money for these zones) to which she made a strange gesture (stretching her hands in disgust) to her colleague (a gentleman standing at the counter next to her, cant remember his name) and made me repeat it 3 times and finally answered (after chuckling, or should I say mocking me) 'I DON'T KNOW, GO ASK THE METRO GUYS
Comment from Hotel Management
Aug 17, 2014 by Nadria, Hotel Management
Dear Lesley, I am very sorry to hear of the unpleasant welcome that you had upon your arrival. This level of service is totally unacceptable and will be addressed with the staff as this is not the kind of experience we want our valued guest to have with us. We hope that you will consider staying with us again in the future so that we can demonstrate the level of service that you expect and deserve from our brand of hotel.Thank you for staying with us . Nadria Buchanan- Manager on Duty
4 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Posted Aug 11, 2014
Pros: location, size of the room, nice bed
Cons: not that I know of
Location: lot's of store, delicious little place for breakfast and sweets. La bagate de PAris..
It's a good hotel, good room. confortable. Did not use the other facilities.
Comment from Hotel Management
Aug 17, 2014 by Nadria, Hotel Management
Dear Denise, Thank you for staying with us. I am very pleased that you were comfortable in your room and loved the location of the hotel.We hope to see you again. Nadria Buchanan- Manager on Duty
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 11, 2014
Hotel was great. Only problem was several large groups were there which resulted in too many people in the common areas to really allow them to be pleasant.
Comment from Hotel Management
Aug 17, 2014 by Nadria, Hotel Management
Dear Traveler, Thank you for staying with us and sharing your feedback. I am happy to hear that you thought our hotel is great. I do apologize for the crowd in the common areas and for any discomfort that this may have caused you. I will certainly share this with my management team for their review. Nadria Buchanan- Manager on Duty
3 out of 5
Recommended
for Everyone
by A verified traveler from Manhattan

Well located for drug stores, restaurants ,subway.

Posted Aug 11, 2014
Enjoyed the street fair outside our hotel & bought great Egyptian cotton sheets for. 20.00 & sunglasses. Not happy with the message light flashing all night on our phone. Asked desk several times to take care of this , but no matter what they did, it continued all night long. Had to try and cover the phone with whatever we could to stop the flashing. One desk person not helpful at all, but the rest were very helpful. One concierge not great but the other great. All in all, we were otherwise satisfied. Great restaurant two right turns outside the back entrance. I'm over seventy and was able to walk (with sneakers) to and from Broadway, Central Park, Times Square, St. Peter's Church. Enjoyed the broadway shows greatly (Wicked & Jersey Boys-not for children). Found the theatre staff very helpful as well as police ( for information and directions). Nice, friendly people. Felt very at home.👍👍👍👍👍👍👍
Comment from Hotel Management
Aug 17, 2014 by Nadria, Hotel Management
Dear Carolyn, Thank you for taking the time to submit your review. I am happy to hear that you felt at home despite a few mishaps you encountered during your stay. I hope that there will be many more visits. Thank you for staying with us and I will share your comments with my team. Nadria Buchanan- Manager on Duty
1 out of 5
by A verified traveler from davis

No Room Available

Posted Aug 6, 2014
Arrived at 10pm after a long day and when I went to check in the Mgr told me she had no room for me. Told me she could arrange a room at another hotel. Had to get cab and move far away from my morning meeting. Not happy at all
Comment from Hotel Management
Aug 10, 2014 by Nadria, Hotel Management
Dear Ron from Davis, Once again, we apologize that we did not have any rooms available at check in and for the inconvenience that this may have caused. I do hope that the alternate accommodations provided was very good. We hope to see you for future stays so that we can better serve you. Nadria Buchanan-Manager on Duty
2 out of 5
by A verified traveler

Hotel nice if it's $200 or under

Posted Aug 6, 2014
Nice hotel - rooms cramped but ok- we paid $250 one night but the next night went to $619 and over $700 with tax!! Def not worth that - this is a $200ish a night hotel- not more!! I was shocked when they tried to get $700 out of us for one night!! We moved to another hotel. Staff overall very friendly :)
Comment from Hotel Management
Aug 10, 2014 by Nadria, Hotel Management
Dear Traveler, Thank you for the review and for staying with us, I am happy to hear that you were pleased with the staff.We hope to see you for future stays . Nadria Buchanan- Manager on Duty
3 out of 5
by A verified traveler from Nova Scotia

No frills at this Hilton

Posted Aug 5, 2014
Pros: Location.
Cons: Improve basic cleanliness of the bathroom, drinking glasses. Our bathroom door looked like it had been through a flood. Freshen up the room decor.
Location: Being so close to the subway was great.
If you are looking for a "reasonably priced"(you should not pay a lot to stay here-not above 2 hundred per night) place to stay, within walking distance of great shopping, some nice dining, most major attractions and the subway then this is your hotel. Don't expect the room to be super clean or current in terms of decor. The bed was comfortable though and staff were responsive to our concerns (ie: noise). We wanted to spend our dollars on shopping, so we sacrificed accommodations and kept that compromise in mind throughout our stay. We usually stay at the Hilton on Avenue of the Americas and have found that to be quite nice, well located and clean, but the price was not right this time around for us. Next time, we will try another hotel, if not that other Hilton.
Comment from Hotel Management
Aug 10, 2014 by Nadria, Hotel Management
Dear Dee, Thank you for the review. We appreciate the feedback and will keep them in mind as we strive to improve our services. Thank you or staying with us. Nadria Buchanan- Manager on Duty