Ratings based on 5,932 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
88% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 18, 2014
Very nice facility. Staff was helpful and provided detail information regarding restaurants and attractions close by.
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Customer Service

Posted Dec 17, 2014
The highlight of our stay at the Double Tree Hilton was a lovely Lady at the Front Desk named Silva. She went out of her way to help us store our belongings prior to check-out since we had many loose items that could not go into the luggage. She gave cookies and drinks to our very hungry children and was overall extremely pleasant and helpful in everyway. Not sure why, but I never expect this level of helpfulness in New York City! The staff overall was very friendly and helpful. We will definitely be back - thanks to Silvia!!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location!

Posted Dec 17, 2014
Pros: location!
Location: Next to the downtown area, close walk to all the lights etc. Great diner (New York Luncheonette) around the corner and shops of all kinds
Easy check in and very friendly! Thanks Ms. Vickie! Room was just right and everyone very nice.
3 out of 5
by A verified traveler

Clean. Room was very dim and gloomy looking.

Posted Dec 14, 2014
Convenient to Rockefeller Center..but for the price they could hv decorated the place better. Very cheap decor even for NYC standards.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Palm Bay, FL

Hotel close to sights

Posted Dec 12, 2014
Pros: It's proximity to key sites for sightseeing.
Cons: Ability to adjust room temperature.
We didn't get the view we requested, but the room was generous and we weren't in it very much during the day. The only issue we had was not being able to adjust the room temperature. Otherwise, the staff we interacted with were pleasant and helpful. The location on Lexington and 50th put us close enough for walking to key sites. I would consider staying at the Double Tree again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel

Posted Dec 11, 2014
Pros: Every single thing you can ask for
My 2nd time here! This hotel has been by far the best hotel I've stayed at and I've been at many hotels in NYC. Very accommodation to our needs and customer service is phenomenal. We will definitely go back!
4 out of 5
Recommended
for Everyone
by A verified traveler

Very pleasant, convenient situation.

Posted Dec 11, 2014
Pros: Have stayed before and suits our requirements
Cons: Our allocated room on this occasion was smaller than expected
Good atmosphere. Pleasant staff, very helpful porters.
1 out of 5
by A verified travelerfrom E

Nice location but terrible conditions

Posted Dec 11, 2014
Probably my worst choice in New York. Extremely dirty and tiny rooms, extra charge for wifi, no minibar...
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Surrey

Nice hotel, convenient location

Posted Dec 10, 2014
Pros: Ticked all our boxes.
Cons: Coffee available in the room?
Location: Convenient, safe location. Lots of things to do and places to eat
Convenient, safe location. Very handy for subway, deli's, food and many of the usual tourist attractions. My son was ill one night. My wife asked me at 3am to get up and find hot camomile tea to try to settle his stomach! The hotel Concierge was amazing, he directed me to a small deli where I would be successful, if the trailer on the nearby street corner didn't have it. It did!!!! What an amazing city!
2 out of 5
by A verified travelerfrom v

Needs maintenance

Posted Dec 10, 2014
Well located but need lot of maintenance, service its poor employee don't give you the proper attention