Ratings based on 1,919 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom France

Posted Dec 25, 2014
Hotel close to Penn Station and Madison Square. Comfy bed; clean room with a good size bathroom. Staff polite, friendly and helpfull. Would stay there again
2 out of 5
by A verified traveler

Posted Dec 24, 2014
Thin walls, small lobby, untrained staff; they didn't know how much was the parking fees, small rooms.
4 out of 5
by A verified travelerfrom V

Staff EXCELLENT! Heating terrible!!!

Posted Dec 22, 2014
Heating system in the room TERRIBLE. Adjusting the thermostat was a joke. The room went from freezing to sauna and back all night because Auto mode wasn't working. Trying to regulate the room temperature manually ended up in 2 hours of sleep, if any, getting up a million times. TERRIBLE experience :( the rest however, EXCELLENT. THE STAFF IS EXCELLENT!!! Especially the RESTAURANT staff and Shaunakay from cleaning. Good people.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Vermont

Convenient hotel to Madison Square Garden

Posted Dec 21, 2014
Great hotel, clean, and a quick easy walk to the Garden. As with any NYC hotel, the room was quite small and there is no counter space in the bathroom. Small issues for a really decent hotel. Will definitely stay again when we visit Madison Square Garden.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Ontario, Canada

Great location for shopping

Posted Dec 18, 2014
Hotel staff were extremely helpful and very friendly. The staff who assisted and greeted guests as they came in were particularly lovely. No fee for luggage check is a huge bonus, and the staff was very accommodating to my very particular schedule.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom florida

small but typical

Posted Dec 16, 2014
Pros: location and staff
Cons: only 2 elevators. staff used as well. long waits at peak hours
Location: not a glamorous strret but steps away from everything
great location convienant to penn station and other close subways and macys.
2 out of 5
by A verified travelerfrom washington dc

Dont waste your moenh

Posted Dec 12, 2014
Not impressed- there was trash and laundry bins in front of the hotel that were there for over 24 hours almost blocking the entrance. Location is so-so. Not worth the money.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Miami, Florida

Nice Hotel in Chelsea with a Caveat

Posted Dec 9, 2014
Pros: Location and clean rooms.
Cons: Front desk staff could be friendlier and honest about check-in times.
Location: Great location in Chelsea/Flatiron. Close to various metro stops and many restaurants and bars.
I have stayed numerous times at this hotel before but this time around I just did not enjoy how the front desk staff treated me. They had me waiting for a room for over 40 minutes at check-in (albeit, I was checking in an hour earlier than check-in time but they could have easily told me to store my luggage and give me a call when my room was ready--the issue I had was that they told me to wait 10 minutes, which turned into over 40 minutes, and I still didn't have a room). I went to inquire and they told me that "well, we tried to accommodate you but check-in isn't until 4 p.m." Now compound the unnecessary wait time (it could have easily been avoided by storing my luggage and coming back later) with a huge tour bus getting there after the 40 minute wait and somehow all those folks (over 50) were checked in and ready to go to their rooms prior to 4 p.m. After that, the front desk staff was just simply not very helpful. I will not be returning here again due to the way the front staff treated me. Overall, the hotel is decent for NYC. It's clean and in a central location away from the crazy Times Square crowds.
4 out of 5
Recommended
for Everyone
by A verified traveler

ペンステーション、地下鉄の駅が近くて便利

Posted Dec 7, 2014
Pros: 近くに何でもある。スーパー、デパート、地下鉄の駅、デリ、コーヒーショップ等たくさん近所にあるので便利。
Location: メーシーズ、ペンステーションがの近くである。
バスのお湯も十二分に出て、排水もスムースでまた、、暖房もコントロールは自分でできるので良かった。 過ごすには問題なく快適、ただ、暖房の空調の音がうるさかった。眠れないほどではない。 一般のビジネスホテルの高級という感じ。、
2 out of 5
by A verified traveler

Buona posizione ma camere piccole

Posted Dec 1, 2014
Con due letti la camera è invivibile e troppo piccola. L'ascensore (solo 2) spesso lenti e uno rotto per 2 gg. Non vale la pena