Ratings based on 1,205 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
for Everyoneby Tina from CT
Convenient locationPosted Mar 7, 2014
Close to restaurants, entertainment. Clean attractive hotel, friendly and comfortable. Would definitely return, reasonably priced.
by John from Cape Town, South Africa
Nice hotel, very small roomsPosted Mar 6, 2014
Pros: Staff were very good - friendly and helpful (although they couldn't find a bigger room for us.)
Cons: Bigger rooms, the room we were in would have been OK as a single, but was too small as a double.
Location: Excellent location for shopping and sight-seeing
Friendly staff, great breakfast in the hotel restaurant, good situation close to shopping, Penn Station. We had a room with two beds - room was tiny, and there was very little space to move in the room. Bathroom was pokey, small and basic. We had an Empire State building view. Could see the building if we managed to steer passed the beds and craned out of the small window.
for Everyoneby A verified traveler
Excellent locationPosted Mar 5, 2014
Excellent location to access all major sites. Room small but clean and comfortable - beds great. Not easy to get the temperature controls right though - we were too hot one night too cold another, but otherwise excellent and would stay again. Staff all extremely helpful and gave us good tips of restaurants, printed off boarding cards, organised airport transfer etc. Can't comment on food as didn't eat there although free cookies were delicious and a nice touch.
for Everyoneby A verified traveler
hotel is nice and good locationPosted Feb 25, 2014
The location is excellent. You can go anywhere by start taking the bus and subway. The rooms are good and clean but a bit small.
for Everyoneby steven from Toronto, ON
Not bad!Posted Feb 24, 2014
Good location, well priced, and the bed was comfortable. The hotel room was quite small (I guess you get what you pay for) and there were only 2 small elevators which created a lot of waiting during busy times. Overall, not bad and would stay here again.
for Familiesby A verified traveler from New York, NY
Central to the parts of Manhattan we wanted to seePosted Feb 23, 2014
Central to the parts of Manhattan we wanted to see and easy to find.
for Everyoneby A verified traveler from Raleigh, North Carolina
Business TripPosted Feb 13, 2014
Pros: The room was very clean, quiet & comfortable. The staff were all extremely helpful & available.
Cons: The inside of the hotel was exceptional but the outside courtyard did not reflect this. May be because it is winter time.
I was very pleasantly surprised. The room was very clean, quiet & comfortable It is located very near all the places I had to be and made it very easy to get around. I definitely intend I staying at this hotel on my future trips to NYC
by A verified traveler
Chelsea HotelPosted Feb 11, 2014
Pros: The fact I requested to change rooms and they switched it very quickly!
Cons: Cleaning the rooms and making sure the room has a pleasant smell!
Location: Lots of shopping!
Not impressed! The room had an awful scent and the cookies was very hard upon arrival. Very disappointed!
for Everyoneby M from Chelsea New York NY
Great location, staff, environment, etc.Posted Feb 8, 2014
Everyone was very friendly. Check in took a few minutes because there was only one person at the desk and the manager was busy as well but no one seemed to have anything other than a warm and professional demeanor. Room was great, small and cozy-very clean and comfortable. At one point I needed help finding ice machine and a maintenance gentleman gladly helped show me the although off of his path. Overall great stay! would recommend and somehow I received not one but two warm cookies :)
for Everyoneby Eric from London, UK
Keep coming back b/c of the staffPosted Feb 8, 2014
Pros: The staff - they are what sets this hotel apart among many similar hotels nearby. Always friendly, always willing to help! Restaurant is good, too.
Cons: Difficult, I know, but the wait for the elevators can be loooong. Can they be re-programmed?
I have been to this hotel and many similar hotels in Chelsea - pick this one!