Ratings based on 1,248 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by chris from australia

Have had better service at other DoubleTree hotels

Posted Apr 15, 2014
We ordered a town car to ride to the airport to catch a really early flight. Two staff at the desk took the order and one actually wrote it down. However, there was no record of the order when the time came. The front desk had to order a backup service at the last minute and put us hack almost 30 minutes.
4 out of 5
Recommended
for Everyone
by hk

Clean and convenient. Perfect for a weekend stay.

Posted Apr 15, 2014
Got an excellent deal in this hotel with Expedia. The hotel was clean, efficient and conveniently located, which was perfect for my purpose. The staff were very professional and friendly, which was a definite plus.
1 out of 5
by A verified traveler

no rooms

Posted Apr 15, 2014
Pros: nothing
I made reservations a week ago. When I was at the hotel to check in. They sold out rooms, no room was available.
4 out of 5
Recommended
for Everyone
by David from Los Angeles

Wonderful Staff

Posted Apr 10, 2014
Pros: Staff
Cons: Larger rooms and more elevators.
Location: In the middle of Manhattan. . . near the subways and in the middle of the city. Great location.
The staff is wonderful. They are friendly and provide warm cookies, water and a newspaper. The rooms are very quite but they are very small.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good central location

Posted Apr 10, 2014
Stayed at the Doubletree Chelsea for a 4 night stay in a room with 2 double beds & although the room was not overly spacious it was adequate for the amount if time we spent in it. Staff very friendly & helpful & room clean. Excellent central location for all the main attractions, would stay here again.
4 out of 5
Recommended
for Business Travelers
by Tim from Wisconsin

Great location!

Posted Apr 2, 2014
Pros: great location, clean, friendly staff, good value
Quiet room, great location, friendly staff, good value
4 out of 5
Recommended
for Everyone
by Bill from Texas

Close to the subway

Posted Mar 29, 2014
Cons: Please don't have cart after cart of dirty laundry sitting in the entry
Location: Very close to Penn Station, Madison Square Garden and the Empire State Building.
Great little hotel. The rooms are a little small but considering that you don't spend much time in them (you're in NYC after all) they are adequate. The hotel staff are extremely friendly and the concierge was able to order a private car to take us to the airport. The breakfast buffet in the hotel's restaurant is about the same price as room service so you're better off having an intimate breakfast in your room. Now the negative: We were there for 3 nights and every day the front entrance was so stuffed with carts of dirty linens that you could barely get into the lobby. Not at all the atmosphere I had hoped for on our honeymoon. Also, although we did request and get a view of the Empire State Building, you had to almost lean out the window to see it.
5 out of 5
Recommended
for Everyone
by A verified traveler from ny

Nice hotel , good location

Posted Mar 20, 2014
The hotel is very clean and had a good cookie~ I chose the view of room, but the view was so so... That's ok I think Next time I'll return here~~
2 out of 5
by Srloch from Canada

Disappointing

Posted Mar 16, 2014
Pros: Location
Cons: A lot, see notes in comments. Additionally the food needs improving
Not the room we booked, waited an hour for it to be ready even though it still was not the right room. Excuse was it was over booked. Dirty cloth in room when we did get in. No blanket or duvet for bed. Valet car service took an hour on check out, told it would be 25 minutes. As Hilton Gold Members, it was very disappointing considering the number of Hilton Properties we stay at.
5 out of 5
Recommended
for Everyone
by Lily from London

Nice hotel close to time square and restaurants.

Posted Mar 15, 2014
Pros: Staff are very helpful.
Location: Times square, Macy's shopping centre and lots of places to eat.
Very good service and would recommend to everyone.