Ratings based on 1,415 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

nice hotel if you are in no rush for an elevator

Posted Dec 15, 2014
Cons: The staff and the elevators.
For a hotel in NYC I wasn't surprised by the small size of the room (despite how big the pictures made it look) however the room size was the least of our problem. The hotel has 40+ floors and 3 elevators. The crowd to wait for an elevator was ridiculous and each time took at least 7 minutes of waiting. When you walk in you have to use an elevator just to get to the front desk. The steps wouldn't have been a problem if we didn't mind carrying our luggage 20 floors. The other main issue that ruined our experience was the restaurant staff. We had complimentary breakfast coupons so out of the 2 nights we went once (which was enough) and the second we walked in we were greeted by "are you here with the large party or for regular dining?" we told them we had the complimentary vouchers and the look on their face went from professional to disgusted like we were homeless off the street. They told us where to sit, gave us a small cup of water, and never came back. Everyone that was PAYING was getting attention and waited on and we just got dirty looks and no service. We had one person (who sadly, looked like a manager) stand by our table just staring at our empty glasses. It's amazing how differently you are treated when you aren't handing them money despite already paying to STAY at the hotel. Apparently that wasn't enough to be treated like a human being so my diabetic husband sat there with nothing to drink & we ended up leaving. I would never stay at this hotel again.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom carmel ny

Posted Dec 13, 2014
Pros: Satisfactort but overpriced @ 530.00 per night
Cons: Was disappointed to have property stolen from my room and hotel did not reimburse me
Location: good location in the Financial District
Satisfactory stay nothing special was your average hotel
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

Clean and Modern Hotel in Financial District

Posted Dec 12, 2014
Pros: We really enjoyed how modern the facilities were as well as the friendly staff.
Cons: The hallways were on the smaller side. Also the rooms were small but worked well for two adults.
Location: The location is great!. Hotel is very close to the Brooklyn Bridge, Wall St., South Street Sea Port, Statue of Liberty, and 9/11 Memorial and Museum.
The Double Tree by Hilton in the Financial District is a great and safe location. Friendly staff who offer warm cookies and bottled waters when you check in. Hotel and rooms are modern and very clean. Hallways and rooms are a little on the small side, but for my wife and I it was perfect. Hotel is very close to the Brooklyn Bridge, Wall Street, Pier 17/ South Street Sea Port , the Statue of Liberty, Ellis Island, and the 9/11 Memorial and Museum.
3 out of 5
by A verified travelerfrom phoenix

an OK option

Posted Dec 10, 2014
A good utilitarian, if not outstanding, hotel. Ground floor very congested. I appreciated the criticism of the v slow elevators, got a room on the 5th floor, & used the stairs. Room was great, but a bit noisy. I understand the street noise, & slamming doors of adjacent rooms, but the screaming 2-year old in the next room & mom's yelling at all hours (& especially early in the morning) was really irritating. Staff was professional, friendly & v helpful. room was clean & comfortable.
3 out of 5
Recommended
for Everyone
by A verified traveler

ローワーマンハッタンで快適に過ごせるホテル

Posted Dec 9, 2014
一週間滞在しました。オフィスのあるウォール街まで徒歩5分くらいなので、とても便利でした。ホテルのあるストーンストリートには小さなバーやレストランも豊富にあり、また近くには24時間営業のドラッグストアーもあり便利です。 ただ1階に立ってるドアマン達が、フレンドリーと言うより、チャラい感じです。チェックアウト時にタクシーを頼んでおいてあげるというので、任せてたら、イエローキャブではなく、高めのハイヤーに乗せられました。
4 out of 5
Recommended
for Everyone
by A verified travelerfrom 東京都町田市

NYに旅行行くならかなりおすすめなホテルです。

Posted Dec 7, 2014
旧ワールドトレードセンターからほど近い立地条件にあるこのホテル。 旅行で6日間お世話になりました。 建物は全体的に綺麗で、スタッフも親しみやすい雰囲気でしたのですごく利用しやすいです。 また、立地条件もよく、ほぼ全ての地下鉄を利用できるため、様々な方面へ行くことが出来ます。 (空港からも1本で来れますし、タイムズスクエアもおよそ20分で着きます。) コンビニも歩いてすぐありますので、旅行で持ってき忘れたものがあってもすぐに手配できたのは助かりました。 上記の通り、全体的な評価は文句なしです。 ただ、1つ気になった点は、 シャワールームの足元に隙間があるため、洗面所まで若干水漏れしたことです。私たちはバスタオルを隙間に敷いて対応しました。 それ以外は宿泊代も安いですし、 とても満足しました。 また来年も利用したいと思えるホテルです。
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 5, 2014
Pretty cool hotel, staff is nice and always available. Cool bar just outside, great bartender! The view from the last stories is very nice.
3 out of 5
by A verified travelerfrom Sudbury

Double Tree Disappointment

Posted Dec 1, 2014
Pros: The proximity to the subway was very convenient.
Location: Walking distance to 9/11 memorial and Wall Street.
While the hotel is close to the subway and easy to get to, it is not great. The downstairs smelled mouldy and the air exchange in the bathroom sounded like a jet engine.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Boston

It's a good choice if you stay in downtown area.

Posted Dec 1, 2014
Pros: The people working on the ground floor is nice for keep your luggage or help you something else. The houseman Mario is great. His service is excellent
Cons: The flavor of the breakfast.
Its location is good for visiting the Wall St and broadway. There is a subway station Bowling Green within 50 meters. The service of this hotel is pleasing. When I ask for anything, I got served quickly. The standard room is small, however, it's clean. I tried the in-room breakfast, it's just so-so.
3 out of 5
by A verified travelerfrom Boston, MA

Not great.

Posted Nov 24, 2014
Pros: Nice, quiet location for the weekend.
Cons: No attention to detail...ensuring dead gnats were removed from windows, etc
Location: Definitely check out Fika Coffee nearby
Water instead of cookies at check in, gnats in the shower/sink, elevators were so slow we had to carry our luggage down 20 flights of stairs to check out in the morning. Nice location but wouldn't stay here again.