Ratings based on 1,644 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Families
by A verified travelerfrom Anchorage,Ak.

Excellent Hotel

Posted Apr 16, 2015
Pros: Its safe, employees are very cordial and friendly including the people from the restaurant.
Location: The hotel is situated in the Financial District. There are lots of cafes, boat tours, and statues.
Its safe, very nice, clean and close to City center. The restaurant service was excellent, good food and professional service by the entire personal. The greeters are very friendly, nice and kind.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Texas

I will definitely stay here over and over again!

Posted Apr 14, 2015
Pros: Location!
Cons: room details, on of the curtain's hem was unraveled. There was a spot of visible mold on the bathroom ceiling.
Location: South ferry, Museums, Wall St. 9/11 Memorial
Location was perfect for my trip. Close to subway and bus stops. Next time I will come as a tourist and do sightseeing. Many historical buildings surround the location, it's in walking distance to the 911 memorial.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Apr 14, 2015
Pros: Location in Financial district to places to eat was very good.
Enjoyed stay. Had heard the elevators were a problem but no such problem with us. Only issues were one of the phones didn't work and a light bulb out.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom tel aviv, israel

Great staff

Posted Apr 14, 2015
As a former New Yorker I knew the location wasn't THE most ideal (though it is close to 9/11 Memorial, Statue of Liberty..) but the price was unbeatable. Warm, welcoming, and helpful staff that really go above and beyond. Very clean/renovated room and bathroom. Only con is that the wifi was not free.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 10, 2015
Sehr freundliches Personal, nur ein paar Meter zur Subway. Gutes Steakhouse gegenüber. Station für Hop-On Hop-Off um die Ecke.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 8, 2015
The room was good, the location was good too, it was easy to travel around, there are two subway stations besides the hotels, the nearest is just about 2mins' walk.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom North Carolina

Best Customer Service EVER!

Posted Apr 8, 2015
Pros: Their employees
Cons: Hotel rooms were a little dated/worn but still fine
Location: We stayed in the Financial District, near the Statue of Liberty
All the employees at this hotel we encountered were the best. It began when we could not locate the hotel. I called the hotel and Christopher answered my call. I explained we were lost. He first tried giving me directions but we were still lost. Finally he said, stay put I am coming to get you. How awesome was that! He was super nice and friendly about the situation. All the employees seemed to really enjoy their jobs. Not one time did we encounter someone who was not happy or having a bad day. That is rare in these days. We had pleasant encounters with James, Cindy and countless others. You have no idea how good customer service makes a person feel. I would definitely stay here again and again and again b/c of great folk like this.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago IL

Perfect for the solo traveller

Posted Apr 7, 2015
Pros: Clean, well spaced rooms and a great location for my needs.
Cons: Elevator men who can ensure that elevators look after guests.
I travelled to NYC for a long weekend (three nights) and wanted a comfortable hotel that allowed me to relax at night and sleep so that I could spend my days exploring the city. This was the perfect hotel for this in every way. My room was a good size (big enough to be comfortable, but not over the top) and the room was immaculate. Bathroom was well equipped and the hairdryer may have been better than my own at home! But it was the little things - the room was almost sound-proof, I had access to in-room dining and plenty of outlets for charging equipment. Every day I left a note and tip for the housekeeping service and every day, they wrote me a note back to say thank you! Front desk staff were friendly and helpful and the luggage and door staff absolute gentlemen. The hotel is located near a Duane Reade, Chipotle and Starbucks (all within 2 -3 minute walk from the hotel) as well as having a gift store and restaurant on site. R train at the end of the street, and the 1, 4 and 5 trains have stations less than 5 minutes away. Taxis not hard to find and you are close to a number of prominent landmarks. Only downsides - the Financial District / Battery Park can be a little quiet after hours on the weekend. Additionally, elevators can take a little while - particularly if people are checking out. Recommend a lower floor (20 or below) for easy walking downstairs and avoiding the elevators and being patient when you return to the hotel after a day out and need the elevator.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Canada

convenient and clean

Posted Apr 7, 2015
Cons: facilities could be improved, I didn't find microwave in my room
the location was very convenient, less than 5min to walk to all the subway stations across the Manhattan, walking distance to the battery park, wall street, and 9/11 memorial museum. Hotel staff are nice and friendly. Overall, I would like to go back there in new york.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Northern Virginia

Nice hotel in ha great location!

Posted Apr 7, 2015
My wife and I stayed with our two boys for four nights. The hotel was clean and quite and centrally located to many of the things we wanted to see downtown. Every day we left and returned, we were greeted by the doorman with a smile. This was our 3rd trip to NYC in the last 5 years and by far the best room we stayed in. We had a King Suite with a pull out sofa for the two boys. They had their own TV and we all had plenty of room! The room was clean and updated. Great place for a budget minded family!!