Ratings based on 3,732 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Wirral England

Hotel right at the heart of Time Square

Posted Aug 29, 2014
Perfect for our trip to New York with teenagers. Central for all main attractions very helpful staff
4 out of 5
Recommended
for Everyone
by A verified traveler from Oxford UK

Very helpfull staff, rooms comfortable

Posted Aug 28, 2014
Pros: great location
Location: Really good central location close to Theatres
The staff were helpfull, the rooms were clean comfortable and good value. We travelled with 1 child and the hotel was ideal as the sofa turned into a bed and we had a private bedroom and didn't have to pay for an extra room
5 out of 5
Recommended
for Everyone
by A verified traveler from New York City

Excellent location

Posted Aug 28, 2014
Pros: Location, size of room, cleanliness
Cons: Pull out couch very uncomfortable
Location: Right I middle of Times Square,perfect for theatres, lots of great restaurants and shopping nearby
Loved everything about New York City! Hilton Double Tree was a great hotel right in the heart of Times Square. Hotel staff was very helpful and friendly. The room was very spacious and clean we would recommend it to family and friends. Hope to return real soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from London UK

At the heart of ir all

Posted Aug 27, 2014
Pros: the location
Cons: nothing springs to mind
Location: great location - centre of everything
overwhelmed with the location - right in the centre of everything
5 out of 5
Recommended
for Everyone
by A verified traveler from Newmarket, ON Canada

In the Heart of Times Square

Posted Aug 26, 2014
From the friendly staff at the front doors welcoming us, the pleasant concierge and the kind woman checking us in (ending with a warm chocolate chip cookie!) We enjoyed our stay from beginning to end.
3 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Hotel in the heart of it all

Posted Aug 26, 2014
Pros: We liked the location, that parking was close if self parking, and that we were right in Times Square, and they had amazing warm cookies!
Cons: The maid service was not good: knife from previous guest on the floor the whole week, soap dish was gross on 1st day, etc.
Location: Right in front of the red stairs, shopping, subways, restaurants, tourbus stop. Close to Macys, Central Park and 5th Ave. Tons to do right there!
It was great being right at Times Square, literally beside the subway accesses and tour bus pickups. Tons of shopping, dining and things to see as soon as you step foot outside the doors. The maids did not impress, and the concierge was only ok, but the men that helped us at the check in desk were very good.
4 out of 5
Recommended
for Everyone
by A verified traveler

Heart of Times Square

Posted Aug 25, 2014
Great location if you want to be in the heart of TS. Great hotel, clean room, mostly friendly staff. Only minor thing was the air in the room felt more swap cooler than actual A/C and it wasn't even humid outside.
3 out of 5
Recommended
for Everyone
by A verified traveler from sydney australia

location location location

Posted Aug 25, 2014
Pros: location, price clean rooms
Cons: bathrooms could do with a little renovations and the air-conditioning very loud when trying to sleep. Windows need cleaning.
Location: carlos bakery in New Jersey, Central Park, 5th Avenue shopping, not far to the World trade center memorial. Subways close by and Broadway musicals
Great hotel if you dont have much time in manhattan. We had a few problems with our room but Manny the manager was quick to try and fix our issues. Carl the maintainace man was very polite and helpful to our problems. Cookies on arrival a nice touch but not good if you can't eat nuts. overall great place to lay your head if passing through.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Room Layout

Posted Aug 24, 2014
Pros: Offers sleeper sofa in separate living room with its own TV and, more importantly, its own sink and mirror. Less waiting on others for bathroom time!
Cons: No place to buy a snack inside the hotel.
4 days - 1 Mom and 2 college kids. Picked it because of the room layout, but its always clean and comfortable. Great housekeeping.
4 out of 5
Recommended
for Families
by A verified traveler from Vancouver, Canada

Prime Times Square Location

Posted Aug 23, 2014
Pros: Location, nice rooms and secure rooms, although security guards were not on duty late at night when you really need them!
Cons: Security at the main entrance can be improved. More staff late night and early morning. Need to recruit more knowledgeable staff people in NY City
Location: Nicely located to most attractions in NY.
Nicely located close to everything. Close to transit, buses and a ride away from prime interesting places.