Ratings based on 6,164 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston

New York Time Square

Posted Jul 5, 2015
Pros: Location
Cons: Bellman asking for room card to prove we were guests, and not asking other guests. We converse with him before we left and still asked for our card.
Location: Location was great, many restaurants, Broadway plays, sight seeing.
Hotel was well located in Time Square. Many things to see and do, enjoyed the nearby attractions.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 1, 2015
The location of the hotel is unbeatable. Close to subway, restaurants, etc.
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location

Posted Jun 30, 2015
Great views of Times Square. Within walking distance to lots. Luxurious bed. Very quiet considering the location. Would stay there again.
Comment from Hotel Management
Jul 2, 2015 by DoubleTree Team, Hotel Management
Dear Beck, Thank you for sharing your great experience and highlighting the great views of Times Square, our great location, our comfortable and quiet location. We look forward to seeing you in the future. Kind Regards, DoubleTree Team
3 out of 5
Recommended
for Everyone
by A verified traveler from sverige

Ok hotell med riktigt bra läge mitt på Times Squar

Posted Jun 30, 2015
Hotellet var helt ok. Rummen dock mycket mindre än förväntat med ett badrum som var i ganska dåligt skick. Dubbelsängarna inga dubbelsängar med svenska mått. Borde framgått på hemsidan vid bokning. Mycket dyrt wi-fi eftersom man betalar per device.
Comment from Hotel Management
Jul 2, 2015 by DoubleTree Team, Hotel Management
Dear Sverige, Thank you for your review and we thank you for sharing your experience. We are always looking for areas to improve. We hope to see you soon. Kind Regards, DoubleTree Team
3 out of 5
Recommended
for Everyone
by A verified traveler

couldn't be any closer to Times Square!

Posted Jun 29, 2015
Pros: Right in Times Square Offered suites which we like as a family travelling.
Cons: Needs a major update in the room. Our room had water damage on the ceiling, peeling wallpaper, chipped tiles in the bathroom. It was tired looking.
Great if you want to be in Times Square! Found the room to be old and tired looking. In major need up an update. Liked that there are suites for families travelling.
Comment from Hotel Management
Jul 2, 2015 by DoubleTree Team , Hotel Management
Dear Valued Guest, We are glad you enjoyed our spacious suites. Thank you for sharing your honest feedback. We are constantly looking for areas to improve. We hope to see you soon. Kind Regards, DoubleTree Team
3 out of 5
Recommended
for Everyone
by A verified traveler from W. Columbus, Ohip

Nice hotel in Times Square

Posted Jun 29, 2015
Hotel location in heart of Times Square. The breakfast was wonderful and the staff excellent. Rooms and decor outdated. Bathroom was not cleaned well.
Comment from Hotel Management
Jul 2, 2015 by DoubleTree Team, Hotel Management
Dear Jules, Thank you for sharing your positive experience with the location, breakfast and staff. We appreciate your honest feedback about the rooms, décor and bathroom cleanliness. We will share this review with our team. We hope to see you soon. Kind Regards, DoubleTree Team
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 27, 2015
The best location for tourists. Enough said. La la la la.
Comment from Hotel Management
Jul 2, 2015 by DoubleTree Team, Hotel Management
Dear Valued Guest, We are glad you enjoyed the location. Thank you for your review. We hope to see you soon. Kind Regards, DoubleTree Team
2 out of 5
by A verified traveler

Old hotel. Only plus point locaton

Posted Jun 26, 2015
Very busy . Rude and busy staff. Very small rooms.
Comment from Hotel Management
Jul 2, 2015 by DoubleTree Team, Hotel Management
Dear Valued Guest, We sincerely apologize for your experience. Thank you for your honest feedback. We are constantly looking for areas to improve. Kind Regards, DoubleTree Team
5 out of 5
Recommended
for Everyone
by A verified traveler

great location

Posted Jun 25, 2015
Hotel was clean, beautiful, great staff. Amazing location in the middle of Times Square. Within walking distance to many attractions and sites. We really enjoyed our stay and would stay again at this same hotel for our next visit.
Comment from Hotel Management
Jul 2, 2015 by DoubleTree Team , Hotel Management
Dear Valued Guest, We are delighted to hear that you enjoyed your stay with us! Thank you for great feedback. Kind regards, DoubleTree Team
5 out of 5
Recommended
for Everyone
by A verified traveler from SLC

Central to everything. Easy subway access

Posted Jun 25, 2015
Front desk was very friendly and had excellent recommendations for food and directions for the subway.
Comment from Hotel Management
Jul 2, 2015 by DoubleTree Team, Hotel Management
Dear Valued Guest, Thank you so much for choosing DoubleTree Suites by Hilton Times Square on your recent trip to New York! We are happy to hear that you a great experience. We hope to see you soon! Kind Regards, DoubleTree Team