Ratings based on 3,816 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Times Square right out the front door - awesome!

Posted Sep 30, 2014
Pros: location
5 gals on a NY weekend - had a great time here, close to subway, Times Square, theaters and so many more things that NYC has to offer!
Comment from Hotel Management
Sep 30, 2014 by Ryan, Hotel Management
Dear ladies. Love the Five Star review. Thank you for sharing.
4 out of 5
Recommended
for Everyone
by A verified traveler from hertfordshire, UK

Excellent location to use as a base to explore NYC

Posted Sep 29, 2014
Pros: Great location as a base. Cookies from the hotel were lush.
Cons: Bathrooms could be updated but this is being picky.
Location: Right in the heart of Times Square. Everything is accessible from this area via bus and train links.
Hotel staff were great and the overall hotel condition us very good. The location is great and right in the heart of Times Square. Even though we were on the 11th floor the street noise was still very loud. If you prefer a very quiet night then this is not the hotel for you. That said, if you are a party goer and are not bothered by this then it is perfect
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Welcoming and convenient

Posted Sep 28, 2014
Enjoyed an amazing stay at this central location, Rhonda in the reception made our stay memorable, all the staff were friendly and helpful myself and 4 friends enjoyed the whole stay
5 out of 5
Recommended
for Everyone
by A verified traveler

Double Tree Times Square 5 star

Posted Sep 28, 2014
Excellent service from check in to check out. Had two rooms, hotel was able to check us in early to one room upon arrival so we could explore city. Great central location near all sights and subways.
Comment from Hotel Management
Sep 30, 2014 by Ryan, Hotel Management
Dear Lisa Thrilled to see that you had a five star experience. Delighted to see that you enjoyed the hotel. Thank you.
Comment from Hotel Management
Sep 30, 2014 by Ryan, Hotel Management
Dear Lisa, Love the five star review and that you had an excellent guest service experience. Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler from sioux center, ia

excellent hotel

Posted Sep 27, 2014
Loved this hotel. Right on Times Square. Friendly helpful staff. I will definitely stay here again!
Comment from Hotel Management
Sep 29, 2014 by Ryan, Hotel Management
Dear Barb, Thank you for the five star review. Thrilled to see that you liked the friendly and helpful staff.
Comment from Hotel Management
Sep 29, 2014 by Ryan, Hotel Management
Dear Barb, Thank you for the great comment about our friendly staff. Thank you for the five star review.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Sep 25, 2014
Can't get any better location than this to all the action of NYC
Comment from Hotel Management
Sep 26, 2014 by Ryan, Hotel Management
Thank you for the great review.
Comment from Hotel Management
Sep 26, 2014 by Ryan, Hotel Management
Thanks for the great review re our fantastic location.
Comment from Hotel Management
Sep 26, 2014 by Ryan, Hotel Management
Dear Great Location, Thank you for the great review on our location.
4 out of 5
Recommended
for Everyone
by A verified traveler from Aurora Ontario

Great staff, food and fabulous location.

Posted Sep 24, 2014
Pros: LOCATION
Cons: rooms are little pricy
Great mini getaway, but expensive :) Little Italy...great food......Broadway show ( Rock of Ages) ....great.....Empire State.....way to expensive..... Tour buses ( hop on...hope off) well worth for cost....Great city......... <3
Comment from Hotel Management
Sep 30, 2014 by Ryan, Hotel Management
Dear Suzanne, Love the review. Thanks for the great feedback.
Comment from Hotel Management
Sep 30, 2014 by Ryan, Hotel Management
Fantastic comments. We are thrilled that you loved your stay. Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler from Middlesbro England

Perfect Location

Posted Sep 22, 2014
Pros: Location cleanliness and friendly staff.
Cons: Very little
Location: Best location ever all sights of New York easily accessible.
Lovely clean professionally run hotel in the heart of times square at a great price would highly recommend.
Comment from Hotel Management
Sep 25, 2014 by Ryan, Hotel Management
Thank you for the great comment. We agree that this is great value for money in the heart of Times Square.
Comment from Hotel Management
Sep 25, 2014 by Ryan, Hotel Management
Dear Nick, Thank you so much for staying with us. We are so happy about you mentioning our professionally run hotel. Also, thanks for your recommendation and your 5 star rating! Please come back!
5 out of 5
Recommended
for Everyone
by A verified traveler

Last minute Labor Day vacation in Times Square

Posted Sep 22, 2014
Located in the heart of Times Square. No noise, would have preferred room looking out onto broadway but I'm to those rooms are by the elevator. Staff nice, warm chocolate cookies delicious. We had a suite which was perfect for my family of 5. Within walking distance to restaurants, shopping, and tourist attractions. Pricey but look forward to staying here again.
Comment from Hotel Management
Sep 24, 2014 by Ryan, Hotel Management
Dear Family of 5, Thank you so much for staying with us. We are happy that you and your family of 5 had a wonderful experience! Thanks so much for your 5 star rating! Please come back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Right in the heart of Manhattan

Posted Sep 22, 2014
Pros: We had a very high room (43rd floor). View was amazing and the facilities were very clean and comfortable. Large room by New York standard.
Brilliant location as long as you aren't afraid of crowds. It is right outside the Theatre Ticket Office on Times Square between 7th Avenue and 47th street. Very easy to get to all parts of Manhattan from there.
Comment from Hotel Management
Sep 25, 2014 by Ryan, Hotel Management
Thanks for the five stars. Agree that this is a busy location.
Comment from Hotel Management
Sep 25, 2014 by Ryan, Hotel Management
Dear Hotel Guest, Thank you so much for staying with us. Your 5 star rating is brilliant. Please come back soon !