Ratings based on 802 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
86% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom TOKYO

4泊で20万の価値は???

Posted Dec 11, 2014
Pros: フロントの対応は良かった。
Cons: アメニティーの充実。
Location: セントラルパークまでも近く便利なロケーション。
スリッパ無し。歯磨き無し。バスタブ無し。テレビの日本チャンネル無し。 枕 シーツ 布団類は清潔。 空調の調節が細かく調節出来ない。 朝食は至って普通。ビュッフェの品数が少なくその他は特筆する所は無し。
4 out of 5
Recommended
for Everyone
by A verified travelerfrom San Juan

A good place to crash

Posted Dec 6, 2014
Pros: Location.
Cons: Pillows, blankets and lack of a place to put toiletries in the shower.
Location: There is a Starbucks on the corner and a Steakhouse at the hotel.
Hotel was adequate and well located. Pillows were too small and the blankets too thin. the closet was also minuscule. overall, it is a good place to stay.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Pinehurst, NC

Nice hotel conveniently located to Midtown

Posted Dec 6, 2014
My room was smaller than many chain competitors but large enough. Staff was very friendly and the Benjamin Steakhouse, located on the main floor, is excellent.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom new york

Hôtel accueillant bien situé. Petit déj.cher

Posted Nov 16, 2014
Pros: Sa situation et l accueil
Cons: Rénovation des chambres et salle de bains
Location: Très anime : boutiques, lieux de visite, musées, ballade au PArc
Semaine passée a NY a l'hôtel DYLAN près de 5ème avenue parfait
3 out of 5
Recommended
for Everyone
by A verified traveler

Innenhof sehr laut durch veraltete Klimaanlage

Posted Nov 16, 2014
Sehr nettes Servive-Team, jedoch Hotel schon etwas abgewohnt!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Chevy Chase MD

Nice hotel close to everything!

Posted Nov 6, 2014
Wonderful experience, the hotel staff were very helpful, the rooms were clean and it is centrally located to everything that you need in NYC!!! Will be staying here again!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom DC

Stayed here, then at the Roosevelt Hotel for work.

Posted Nov 5, 2014
Pros: Clean, up to date
Location: Extremely centralized in upper midtown.
This is a very nice hotel, right at Grand Central which is a perfect location. There is no comparison between this hotel and the Roosevelt -this is a significantly nicer hotel! European, and would definitely recommend to others. Rooms aren't super large, but have just what you need.
2 out of 5
by A verified traveler

close to times square

Posted Oct 28, 2014
Pros: close to times square. walking distance.
Cons: Definitely the rooms. paint peeling off the ceilings including the bathroom. plastic base for shower in a supposedly deluxe room.Walls shaking w noise
Rooms need renovation. Meanwhile they where renovating the lobby with lots of noise and drilling tile removal etc. ALL WEEKEND. I could not hear the desk clerk upon checkout.Upholstered chair in room was very dirty. I put a towel to sit on it ! I will not stay there again. It used to be much better before the new ownership. Staff was very friendly and polite.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Martínez

Puntuación general

Posted Oct 21, 2014
El hotel está muy bien situado, a 5 min de Times Square. El estado general de las instalaciones es muy bueno, la cama muy confortable, baños seminuevos,... Personal agradable. El único punto negativo podría ser el precio (un poco elevado) y el desayuno, no demasiado recomendable. Por ese precio, mejor desayunar frente a la Central Station.
1 out of 5
by A verified travelerfrom HK

Didn't stay

Posted Oct 17, 2014
When I arrived at the hotel I was told that there's no room for me, even though I have already paid for it in Expedia. They have transferred my stay to their sister hotel in downtown, the Hotel Wallstreet. They claim the hotel is the same although the latter is only a 3 star hotel. When I was about to leave another guest tried to check in, the guest was given a room without any issue. I asked the front desk, the guy says that I wasnt given a room because I reserved it too late.