Ratings based on 4,528 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
86% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 1, 2015
Good location for getting around the city. Hotel concierge is very helpful although often quite busy, particularly in the morning. Towels changed daily and cleaners were very good at respecting your need to sleep in sometimes.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location!

Posted Jul 31, 2015
Hotel was very nice. Elevators were extremely slow.
2 out of 5
by A verified traveler from New York, NY

Disappointing Stay

Posted Jul 30, 2015
Pros: The location is great. Chris, the bellman, was very helpful, as were the other door staff. The engineer on 7/27 was a lifesaver.
Cons: Better response time to fix issues or respond to requests. For example, one has to call for an ice bucket, and it took 30-45 minutes, minimum.
Location: Lincoln Center: Opera, ballet, theater. Movie theaters, shopping, restaurants, subway stops, close to Central Park.
The hotel is in an excellent location right by Lincoln Center and close to Columbus Circle. The lobby and bar lounge are attractive and comfortable. Some of the staff are excellent and others leave a lot to be desired. The rooms are small, especially the bathroom. If one were a large person, I am not sure they would fit in the toilet space which is hemmed in by the sink cabinet. I had some unfortunately occurrences. As I am allergic to down, I always have to request a feather-free room which I did. I also called the hotel the day before my arrival to be sure that request was in the system. I was assured that it was and had a delightful conversation with the person who answered about allergies. When I arrived, however, they said my room was not ready (I also had requested an early check-in) and they had no record of the feather-free request. I was told it would be fixed and to come back later. When I returned to the hotel, the room was ready, but it was not feather-free. By now I am hot and tired and they told me to come back again, even later. Fortunately, a front-desk manager intervened (thank you) and they were able to fix it right away. During my stay, the A/C went out in my room (it was actual temperature 95 degrees- heat index 110) I called the front desk right away and they said an engineer would be up. When I returned hours later, the A/C still was not fixed and I had to call again. A very nice engineer came up (this was on 7/27) and fixed it.
5 out of 5
Recommended
for Everyone
by A verified traveler

great location! pretty decor!

Posted Jul 30, 2015
this is a great hotel option in midtown... good nearby restaurants, a knows feeble concierge, and good access to trains and taxis. funky Art Deco style design, small but very adequate rooms, clean and quiet on the third floor.
2 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Close to Central Park

Posted Jul 30, 2015
Pros: Location, staff
Cons: Prefer to not have to pay for the coffee using a coffee maker in my room...especially when I could walk to the corner to Starbucks and get it for less
Location: Perfect for Lincoln Center, Central Park, walking distance to many places.
I would recommend to a friend but with disclaimers. Our room was apparently located next to the supply closet for the cleaning staff. All throughout the day and night we had banging and noise coming from next door (supply closet). Also, they were apparently getting new chairs for the rooms and had them lined up down the hallway right outside the door. Our a/c seemed to have been "frozen up". It was set on 60 when we go to the room but it was rather warm in our room the entire time. Being from Houston we are used to the heat and the upper 80's and low 90's while we were there was fine, but when I sleep I prefer it to be comfortable temperature, which it was not. Other than those two things, the bed was comfortable, the staff was nice, the room was clean. Just seemed our room's location was not ideal.
3 out of 5
Recommended
for Everyone
by A verified traveler

Empire

Posted Jul 29, 2015
It is a beautiful hotel. Staff were friendly. Great bar! However rooms were so tiny could barely fit our luggage in.
3 out of 5
Recommended
for Couples
by A verified traveler from Brussels

Great Location but Little for the Money

Posted Jul 27, 2015
Pros: The roof top terraces and the roof top night club. The Front Office Manager really did go beyond to accommodate my requests. The location.
Cons: Outdated facilities, I couldn't use the shower head so I had to use the ceiling fixture, the rooms are too small, everything is cramped.
Location: Amazing; central park, Lincoln center 5th avenue you name it
Do stay here if you have not too high expectations on updated facilities, space and quality, if you need a location in walking distance to main attractions and public transportation, and if you seek a place with it's own perks like the roof top terrace and roof top night club. Do NOT say here if you need any of the opposite from above such as spacious rooms, modern facilities, high standard service or wide F&B offer.
3 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location

Posted Jul 27, 2015
Good experience. Room is little for a family of four. A/C does not work very well
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel in the upper west side of the city

Posted Jul 27, 2015
My stay at this hotel was great. The hotel was very chic and modern. It was very clean and the staff was very nice all around. I will stay here again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Maggie and Chris at the front desk are amazing

Posted Jul 26, 2015
Hotel proximity to shows, dinner, Columbus circle, train subway access is impeccable. Hotel staff are wonderful and very helpful. Maggie is very welcoming,warm, funny and charming. Chris is concierge extraordinaire. He knows everything about New York happenings and amazing recommendations. We will come back again thanks guys