Ratings based on 4,229 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.8 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom Wilmington
Great location at Lincoln CenterPosted Apr 25, 2015
Pros: Location and staff. Beds are very comfy.
Cons: offer free wifi and coffee in the room and redesign bathrooms
Location: Location is near good restaurants, movie theater, museums, Central Park and most importantly -- Lincoln Cener.
I always stay at the Empire and will continue to stay there because it is just steps from the Met. The building is old, rooms tiny and decor has seen better days. The room would be too small for two but I made it work. This trip my room was on the 2nd floor and too close to the street. Noise disturbed my sleep all night. Next time I'll ask for a quiet room. There are no amenities provided by the hotel, yet the staff will respond immediately and do their absolute best to solve any problem. Room service is prompt and the food is good, but not available between breakfast and dinner. After late theater nights, I found them closed when I wanted breakfast in my room. However there is a Starbucks on the corner for late risers.
by A verified travelerfrom Philadelphia
The Lost EmpirePosted Apr 24, 2015
Pros: The Chowder House is next door. It is close to Lincoln Center
Cons: Condition of the room.
Location: We used it to go to the MET. opera.
We were in a room for handicapped persons. The rug prevented the bathroom door from closing. There was a metal cart in the bathroom to put toiletries. Not enough room. The room was small and cramped. We are not handicapped soI do not know how handicapped person would feel comfortable. When I addressed this with the clerk she asked why we didn't complain right away. Bad business.
for Everyoneby A verified travelerfrom Mannheim
Sightseeing in New YorkPosted Apr 23, 2015
Pros: Verkehrsgünstige Lage
Location: Nähe Lincoln Center, gut geeignet für einen Besuch der Metropolitan Opera.
Wir waren 10 Tage in New York und haben uns die Sehenswürdigkeiten der Stadt angesehen.
for Business Travelersby A verified traveler
Great location TINY roomPosted Apr 22, 2015
Pros: the location
Cons: friendlier staff
Even for NYC my room was very small and the staff isn't the friendliest bunch...but fun area and easy to walk to everything. Very nice decor as well.
for Everyoneby A verified travelerfrom NJ
Wonderful hotelPosted Apr 22, 2015
The hotel is right across the street from The Metropolitan Opera House. It was a very pleasant place to stay. The staff was friendly, the beds were very comfortable and clean.
for Everyoneby A verified travelerfrom Tokyo, Japan
リンカーンセンターに近いホテルPosted Apr 21, 2015
Cons: タンスとクローゼットを充実させること。 部屋に備え付けのコーヒー、紅茶くらいは無料にして欲しい。
スタッフのサービスは良い。 たまたまそういう部屋だったかもしれないが、部屋が狭くて圧迫感がある。 着替えを収納するためのタンスが無く、クローゼットも狭くて着る物を収納できず、結局スーツケースを引き出し代わりに使った。 部屋に備え付けのコーヒーや紅茶が有料だった。最近はどんなホテルでも何か無料の飲み物が有る所が多いので驚いた。
for Everyoneby A verified travelerfrom Miami, FL
Posted Apr 20, 2015
Pros: Location. Room view. Cleanliness.
Location: Excellent location.
The decor is a bit too Texan for my taste... too much going on and too much animal print. But at least is was done consistently. The problem with this hotel is the elevator that it takes for ever and that it makes noises... I know it is probably a very old building, but since they renovated it all, I think they should have addressed the elevators. The rooftop bar seems to be very popular, front desk person was nice enough to warn us not to take the room on the 11th floor which was the only available when we arrived at 10am, and instead we waited for a room on the 5th floor. It was a good decision since we could also come down using the stairs instead of the elevator! The room had a nice large window and nice NYC view. The bathroom was a bit awkward since the sink is behind a column, so you have to sort of wash your teeth in flont of the toilet bowl and reach diagonally to the sink. Oh well, it's NYC after all... but for over $330 a night in regular season you would expect more.
for Everyoneby A verified traveler
Posted Apr 20, 2015
Excellent location, small room, but what can you expect in NYC. All rooms are small. Great view
for Everyoneby A verified traveler
Nice hotelPosted Apr 19, 2015
Nice hotel but rooms are extremely small. Bathrooms hard to move around in. Great location and staff was wonderful!
for Everyoneby A verified travelerfrom Jacksonville, FL
Comfortable Hotel near Lincoln CenterPosted Apr 19, 2015
Pros: The rooms were lovely and the beds are great. Location is also wonderful.
Cons: Service, service, and service. Plus the elevators.
Location: This is right at Lincoln Center and next to Central Park. It's within easy walking distance of tons of things.
We had a good stay at the Empire after we got past a rocky check-in and a terrible restaurant selection from the concierge. I booked two rooms together and asked that they be near each other or on the same floor. I also booked one room under my name and one under my daughter's (both prepaid) because she was arriving early and I wanted her to be able to check in immediately. When we showed up, the rooms were on different floors and under my husband's name. Also, my daughter wasn't allowed to check, although she was given several different reasons for this, so she sat in the lobby for a couple hours. But the front desk worked hard to correct the problem and upgraded her room so she could be on the same floor (no small things since the elevators can take forever). Then it was on to the concierge who recommended an Italian restaurant nearby that wouldn't need a reservation. We were starving after a long trip, so we went straight to the restaurant which told us they were booked until 9pm and we should ALWAYS make reservations. Later at the bar, the hostess served us our drinks quickly and then ignored us for the rest of the night. In short, service is a bit uneven. Our upgraded bedrooms (deluxe King) seem very large by NY standards with a bump out for a chair and desk. The bathrooms are quite small and the shower takes a minute to figure out, but it's all quite chic and comfy.