Ratings based on 3,172 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.9 Hotel condition
They paid and stayed.
by A verified traveler
Choose somewhere elsePosted Sep 12, 2014
Pros: The location was excellent for the Lincoln Center. The beds and pillows were comfortable, though I found a stain on the throw on the bottom of the bed
Dreadful. Rude front staff. Tiny room, and even smaller bathroom. Bathroom had water damage on the door (which was very dirty on the inside) and floor, which was grody-looking. Water damage likely a result of the shower not having a full door. Nothing was designed with the client in mind. The list of failures on this count is too long. By way of example, the table in the room was occupied by more than one-third by a tray of crap the hotel wanted to sell. Nothing was complimentary: no local calls, no bottles of water, no paper delivery, nada. There is a business center on the first floor, which one might think guests could use for free. Nope. It was also very noisy. You know there's an issue when the first thing you see on the bedside table are a set of earplugs -- the only free thing they provided. The guests were noisy (apparently it's a bit of a party hotel), the air conditioning was noisy, the street noise was, well, noisy, and one could hear all too well through thin walls. Have stayed in several NYC hotels, and this by far was the worst, on all counts. For the price, it was actually quite shocking.
for Everyoneby A verified traveler from London
Sceptical going in, however no concerns required.Posted Sep 6, 2014
Just arrived back from a week staying at the hotel, other reviews had us a little concerned but a lot of people were having very mixed expiriences. 1st - it's NYC, if your expecting a huge room, you're going to be disappointed everywhere. Room was a good size, had two queen beds and still enough space to make it comfortable. 2nd - people moaning about the mini bar $$$, it's a mini bar in a hotel what do they expect. There's a 24hr shop right next to the Starbucks outside the Hotel, we got anything extra in there (so much Gatorade!!) 3rd - Yuri is the guy to know at the Hotel, seemed to have a contact everywhere, hooked us up with last minute Yankees tickets. Couldn't do enough to sort us out. 4th - the pool bar is a great place and very reasonable, it does close a little early, but is just for hotel guest, unlike the other rooftop bar. The lobby was always buzzing, but the drinks were on the $$$$ side. 5th - lots of people talking about the lifts, we must have been exceptionally lucky, didn't find them a problem at all. Only one out of four goes to the gym though. Great trip overall very happy with everything!!
by A verified traveler from Chicago
Internet connection is uselessPosted Sep 5, 2014
Pros: Nice location
Rooms are small (even for NYC standards) and the hotel seems older and dated overall. Nothing special about anything else. The big issue is that their internet connection is USELESS. Wouldn't work much of the time and when it did it was so slow that you couldn't use it in any normal fashion. Ultimately had to use my own hotspot which drained my data plan and cost me $$.
for Everyoneby A verified traveler from Baton Rouge, LA
Great HotelPosted Sep 5, 2014
This hotel does not deserve the 3.5 star rating it currently has. I gave it 5 stars on everything. It was in a great location. Only 3 blocks from the subway and 1 block from Central Park. The staff was professional and courteous. The room was a bit small but it's NYC if you want a bigger room then pay for it. Which they also have bigger rooms in this hotel. Fully stocked refrigerator and every amenity needed. The roof top lounge has an awesome view and nice pool. I will definitely stay here if I return to NYC.
for Everyoneby A verified traveler from ny
Nice hotel close to the parkPosted Sep 4, 2014
No bathroom shower door which was a big problem. Upstairs rooftop bar at night brings in people that don't have a room at empire hotel which I didn't like personally.
by A verified traveler from florida
DisappointmentPosted Sep 3, 2014
Cons: Lobby decor is dark and depressing and loud music is blasting. Hallways are dark brown and unattractive. Bathrooms must be re-thought. If cruise ships
We stayed in the deluxe king room. The room's bathroom made a cruise ship bathroom look large and luxurious. You could not stand in front of the sink, the it was jammed 4 inches from a column. The shower did not have a door and water sprayed all over the place from the shower head on the ceiling. The room's closet was a cubbyhole in the wall, covered with a curtain. I was told only suites had bath tubs, and for $150 more per day I could move into one. The elevators were hit and miss - up and down. Hallways smelled from cigarette smoke. I will never stay at the a Empire again. For the price, I could have stayed at many better hotels.
by A verified traveler from Gisborne New Zealand
Great LocationPosted Aug 25, 2014
Cons: Refit the entire place and some professional development around service.
Location: Uptown and downtown NY on your doorstep with restaurants and Broadway shows within walking distance. Bike around Central Park hop on hop off bus stop
I wore jandals the carpet felt so filthy, the hotel was very tired and shabby, the hygiene regime needs serious review. The concierge was fabulous all other staff seemed bored and disinterested.
by A verified traveler from G
Good location. Overpriced for its condition.Posted Aug 24, 2014
Everything in this hotel is looks 20-30 years old. For the same price I can stay in Park lane hotel. Rooms are small. Conditioner works laud. I have been here 5 times, and no upgrades, no free internet. Even I am gold expedia member.
by A verified traveler
Overrated and overpricedPosted Aug 21, 2014
Pros: The hotel reception and bar were beautiful.
Cons: Staff attitudes, high prices compared to other hotels and a bit of room maintenance.
I was very disappointed with the quality of the hotel and the attitude of some of the staff, who appeared very arrogant and aloof at times. The reception and bar are beautiful, but the rooms were not up to scratch with sockets hanging out of the walls and the TV not working properly, etc. We paid for WiFi, however it did not work half the time, or we received a very poor signal at best. We were directed to the wrong room for breakfast and the staff were very unwelcoming and unhelpful. Furthermore, there is no mention of the fact that people under 21 are not allowed to attend the rofftop bar at night and my 20 year old daughter was refused entry despite being accompanied by me and my reassurances to the staff member that she would not be consuming any alcohol. Don't be fooled just because this hotel appears in the TV show "Gossip Girl" and looks fantastic in the photos, it is ridiculously overpriced and very disappointing. I will certainly not be recommending this hotel to any friends or family.
for Everyoneby A verified traveler
Great location, but bad bathroom.Posted Aug 19, 2014
Pros: Location, location, location. Proximity to Central Park, Shopping and Restaurants.
Cons: The bathroom is too small and does not have adequate ventilation. There is no sink lip on which to put down a brush, make-up bag, etc. Slow elevator.
Location: The location is great. It is located in the Upper West Side across from Lincoln Center. The hotel is a short walk to Central Park.
The hotel is in a fabulous location, but the bathrooms and elevator need to be updated. The rest of the hotel is great. Comfortable bed in a small room. Great lobby and rooftop bar. Generally a hip location that would draw a young crowd. Also, the hotel is very convenient to Lincoln Center and the greater Upper West Side.