Ratings based on 985 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

OK stay but excellent Stay & Park Hotel

Posted Aug 19, 2014
Cons: Updating the rooms.
The staff was please and efficient. Our room was small and a bit dated. However, the shuttle service to JFK and the Parking service during our vacation trip was excellent.
4 out of 5
Recommended
for Everyone
by A verified traveler from Burundi, Bujumbura

Walking distance to small conveniences.

Posted Aug 18, 2014
Pros: Staff are easy going and helpful. The services are provided on time. The gym is always accessible
Cons: The noise around. It could be that it was because I felt asleep very early, around 6 pm.
Location: Walk around and get a meal from KFC and other small shops. You can always catch a bus to town if you are in the mood.
From the moment I stepped in, the staff were nice and very resourceful. They were all available and ready to guide and assist upon request. Breakfast was ready early and well organized though choices were a bit limited. The shuttle is always on time so make sure that you that you are as well. Once the service start, it is every 30 minutes until it stop from 4 a.m to 11 p.m (could be wrong about the schedule). The place is a little bit too noisy. With 6 hours difference coupled with long flying hours, I felt asleep early and was happy to use the gym in the middle of the night as it is open 24/7. I will come back for an overnight stay.
Comment from Hotel Management
Aug 19, 2014 by Ana, Hotel Management
Thank you for taking the time to share your thoughts. We are so pleased that you enjoyed your stay with us. Thank you for your warm comments about our staff and hotel. We are so glad you enjoyed our complimentary breakfast. We look forward to providing you with excellent service in the future.
3 out of 5
by A verified traveler

Great access to JFK airport-thats it

Posted Aug 18, 2014
Pros: location, shuttle to airport, breakfast included
Cons: room conditions, amenity line
Location: close to JFK airport
The room smelled musty, did not have a trash can-only in the bathroom, the TV didn't work, poor water pressure and the toiletries were "pantene" vs "paul mitchell" at every other Fairfield Inn that I have stayed at. Honestly, I wasn't impressed for almost $200 a night plus tax. Good thing the staff was great to make up for most of it. I was prepaid through Expedia so the only thing they could offer was waive the parking ($12) and offer snacks. If the rate was $89 or $99 I wouldn't be complaining, but for the price, the hotel was not up to par. I would have liked to see the staff somehow compensate accordingly-$20 in amenities did not quite do it for me.
4 out of 5
Recommended
for Everyone
by A verified traveler from Honolulu

Quick access to JFK airport

Posted Aug 17, 2014
Pros: Close to JFK airport.
Cons: The a/c unit was a bit loud. Noise from outside the room could easily be heard.
Location: Convenient to JFK airport.
This is a good place to stay if you have an early flight from JFK. It's reasonably clean though it's a bit noisy. The breakfast is decent and is available early in the morning. The shuttle comes every 30 minutes and takes only 15 minutes to get to JFK.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel Close to JFK Airport

Posted Aug 15, 2014
Room was clean although it is small. Breakfast was good. Shuttle was convenient.
4 out of 5
Recommended
for Everyone
by A verified traveler

good food, convenient airport shuttle

Posted Aug 11, 2014
Pros: Excellent breakfast with healthy choices." convenient airport shuttle
Location: airport access
Tasty "mediterranean restaurant. Excellent breakfast with healthy choices.
Comment from Hotel Management
Aug 13, 2014 by Ana, Hotel Management
Thank you for being a guest at the Fairfield Inn JFK. We are so glad you enjoyed the Mediterranean Grill and our Complimentary Breakfast. Thank you for sharing your thoughts, your feedback is extremely valuable.
3 out of 5
Recommended
for Everyone
by A verified traveler from new zealand

Run down hotel adequate for overnight stay close t

Posted Aug 10, 2014
Pros: The staff
Cons: The air conditioning unit was extremely noisy and rattled it also emitted a bad smell
Location: Near to airport
We arrived late at night shuttle bus worked well check in was adequate. Room was run down but clean. It was a shame about the extremely noisy air conditioning unit which we had to turn off despite the heat so we could sleep. Gym was functional and adequate. Breakfast was basic but ok. We were very impressed that when the free shuttle did not turn up to take us to Jamaica station the receptionist called us a cab and the hotel paid for it.
Comment from Hotel Management
Aug 13, 2014 by Ana, Hotel Management
We do appreciate your feedback. Thank you for being our Guest. I do apologize for the AC unit loudness. But I am glad you still got rest during your stay with us. I am so glad our Front Desk Staff provided you with the excellent service your deserve. Sometimes our Shuttle can be a bit delayed by the New York City Traffic. Its rare but unfortunately it is unavoidable at times. Thank you again for sharing your thoughts so we can provide you with excellent service in the future!
3 out of 5
by A verified traveler

Close to JFK Close enough

Posted Aug 9, 2014
The hotel was overpriced for the average level of comfort and breakfast selection
Comment from Hotel Management
Aug 12, 2014 by Ana, Hotel Management
First of all we thank you for being our guest. We truly regret that you were unsatisfied with the price versus the value of your stay. Thank you for sharing your thoughts. Our goal is to address your concerns and use your feedback to improve and give you an excellent stay upon your return.
3 out of 5
Recommended
for Everyone
by A verified traveler from Tulsa, OK

No surprises for a branded airport hotel

Posted Aug 2, 2014
Pros: Having a restaurant that served supper is a plus in this neighborhood with limited options for the car-less.
With one exception, the hotel was well-kept and felt clean and comfortable. The exception was the room HVAC unit that needed repair making it difficult to maintain room temperature and to sleep with it's short cycling. Staff was very nice and professional.
2 out of 5
by A verified traveler from buffalo ny

Horrible location

Posted Jul 21, 2014
Stayed here on each end of a trip to europe. the hotel itslef is good enough, but the location is an urban wasteland of parking lots, barbed wire, etc.. Both rooms I stayed in were overlooked by parking ( same or lower than ground level), which made me feel uncomfortably exposed. Possibly all the JFK hotels are similarly situated, but I would look around before staying here again.
Comment from Hotel Management
Jul 28, 2014 by Ana, Hotel Management
Thank you for your feedback we truly appreciate you sharing your thoughts. I do apologize that our location did not meet your expectations. The area surrounding JFK Airport is not considered vibrant, so we do offer Complimentary shuttle service to the nearest Subway Station and the nearest shopping center Green Acres. Thank you for being our guest!