Exterior

Reviews of Fairfield Inn & Suites by Marriott New York ManhattanChelsea

2.5 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 477 out of 1000 reviews" "
Rating 8 - Good. 314 out of 1000 reviews" "
Rating 6 - Okay. 117 out of 1000 reviews" "
Rating 4 - Poor. 46 out of 1000 reviews" "
Rating 2 - Terrible. 46 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Maria

Liked: Staff & service
.
Stayed 4 nights in Mar 2024

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it! The staff was super friendly and the room very comfortable. I’d definitely stay here again, the breakfast is good too.
Stayed 3 nights in Mar 2024
Response from Yasayra on Mar 10, 2024
Ana,Thank you so much for your feedback! We are happy to hear you enjoyed your stay. We hope to have you back soon!

10/10 Excellent

Gabrielle Fiona, New York

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and welcoming. A convenient property.
Stayed 2 nights in Mar 2024
Response from Yasayra on Mar 7, 2024
Thank you so much for your feedback! We hope to have you back soon!

6/10 Okay

Mobolaji

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are very small and tight. Walls are thin so you can hear everything. Very clean though. No bar , but the Moxy hotel is literally across the street with a very good bar.
Response from Yasayra on Feb 28, 2024
Thank you for your feedback.

10/10 Excellent

Alexus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the staff very nice , and polite very comfortable and nice area! Will stay here again
Stayed 2 nights in Feb 2024
Response from Yasayra on Feb 21, 2024
Thank you so much for your feedback! We are so happy you enjoyed your stay! We can't wait to have you back!

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Yasayra on Feb 21, 2024
Thank you so much for your feedback! We are so happy you enjoyed your stay! We can't wait to have you back!

10/10 Excellent

Angelina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Yasayra on Feb 15, 2024
Thank you so much for your feedback! We hope to have you back soon!

10/10 Excellent

Joel, Washington

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and close to metro, 34th st & 6th Ave. You have lots of options for restaurants, shopping, etc. Staff is very helpful and friendly.
Stayed 1 night in Dec 2023
Response from Yasayra on Feb 15, 2024
Thank you so much for your feedback! We hope to have you back soon!

6/10 Okay

Dana

Liked: Cleanliness
The front desk staff was wonderful. Cheng helped us bring our luggage to the room & unloaded for us. The gentleman who came when we were leaving just dumped the cart outside our door & ran. The room phone never worked despite requests at the front desk. The housekeeping was very good but the rooms needs more than 1 garbage can. Great breakfast spread too
Stayed 2 nights in Jan 2024
Response from Yasayra on Jan 30, 2024
Thank you so much for your feedback! We hope to have you back soon!!

6/10 Okay

Shander, St. George

Traveled with family and small children
Liked: Staff & service
Great properly, rooms a bit smaller than expected but friendly staff.
Stayed 2 nights in Jan 2024
Response from Yasayra on Jan 30, 2024
Thank you so much for your feedback! We hope to have you back soon!!

8/10 Good

alfons

Liked: Cleanliness, staff & service, property conditions & facilities
Room was a good size and clean. Loved the hot breakfast buffet. Staff was great, my remote control stopped working on the TV at 2:00 AM went down to the desk and got new batteries. Also free bag check.
Stayed 3 nights in Jan 2024
Response from Yasayra on Jan 30, 2024
Thank you so much for your feedback! We hope to have you back soon!!

8/10 Good

Jeangheni

Traveled with partner
Liked: Staff & service, property conditions & facilities
Staff was very nice, the room was a little smaller than i expected but it had everything we needed; it was pretty clean . Walls are very thin so you can hear your neighbor sneeze, breakfast was pretty good and there was always coffee which we loved! In the mornings the flower shops open and they display all of the greenery and flowers on the street which to me was a nice added bonus. Very close to the subway and walkable to Times Square - great location! The rooftop is nice also you can seee everything .
Stayed 3 nights in Dec 2023
Response from Mercedes Rios on Jan 11, 2024
Thank you so much for your feedback! It means a lot to us. Providing amazing service is our top priority. I am happy you enjoyed your stay with us. We cannot wait to have you stay with us again in the future!

8/10 Good

Damika

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's proximity to subways and major attraction and streets
Stayed 3 nights in Jan 2024
Response from Mercedes Rios on Jan 11, 2024
Thank you so much for your feedback! It means a lot to us. Providing amazing service is our top priority. I am happy you enjoyed your stay with us. We cannot wait to have you stay with us again in the future

2/10 Terrible

James

Liked: Staff & service
Disliked: Property conditions & facilities
It's more like a 1-star motel. The windows don't keep out the street noise, the door doesn't keep out noise from the hall, the heat doesn't really work, the bathroom was cold, the towels were thin and scratchy, etc. I'm sorry I wasted my money here.
Response from Mercedes Rios on Jan 11, 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience of this matter is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.

10/10 Excellent

Dylan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Mercedes Rios on Jan 11, 2024
Thank you so much for your feedback! It means a lot to us. Providing amazing service is our top priority. I am happy you enjoyed your stay with us. We cannot wait to have you stay with us again in the future

8/10 Good

Daeyoung

Liked: Cleanliness, staff & service
Disliked: Amenities
The basic amenities were quite limited. No slippers or toothbrush. You can ask for toothpaste though. Plus the room was too dark. Other than that, it's close to Penn station and 28th st metro so it was quite convenient to move around in the city.
Stayed 2 nights in Dec 2023
Response from Mercedes Rios on Jan 11, 2024
Thank you so much for your feedback! It means a lot to us. Hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location was perfect for train travelers and right near everyplace you want to be! Comfortable beds. Unit is small, but has all you need for a comfortable nights sleep.
Stayed 1 night in Dec 2023
Response from Mercedes Rios on Jan 11, 2024
Thank you so much for your feedback! It means a lot to us. Providing amazing service is our top priority. I am happy you enjoyed your stay with us. We cannot wait to have you stay with us again in the future

10/10 Excellent

Vasyl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Yasayra on Jan 16, 2024
Thank you so much for your feedback!!! It means a lot to us. We hope to have you back soon!

8/10 Good

CATHERINE, Slingerlands

Liked: Cleanliness, staff & service, property conditions & facilities
Public transit is nearby. Staff are great and accommodating. Rooms are clean and comfortable.
Stayed 2 nights in Dec 2023
Response from Mercedes Rios on Jan 11, 2024
Thank you so much for your feedback! It means a lot to us. Providing amazing service is our top priority. I am happy you enjoyed your stay with us. We cannot wait to have you stay with us again in the future

10/10 Excellent

Kurtis, Colden

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Yasayra on Jan 16, 2024
Thank you so much for your feedback!!! It means a lot to us. We hope to have you back soon!

10/10 Excellent

Santiago

Stayed 6 nights in Dec 2023
Response from Yasayra on Jan 16, 2024
Thank you so much for your feedback!!! It means a lot to us. We hope to have you back soon!

6/10 Okay

Amanda

Liked: Cleanliness, staff & service
Heating did not work properly. Loud construction in the middle of the night on 28th, we asked to move rooms to no avail. Breakfast was packed and basic.
Stayed 3 nights in Dec 2023
Response from Yasayra Rivera on Dec 26, 2023
Thank you so much for your feedback! It allows us to improve in areas that need improvement. We are sorry you had issues with your heating. Your feedback was shared with the leadership team to ensure this doesn't happen again.

10/10 Excellent

Hamid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Yasayra Rivera on Dec 26, 2023
Thank you so much for your feedback! It allows us to improve in areas that need improvement. We are happy you enjoyed your stay!

10/10 Excellent

Helga

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel had everything I needed— hot breakfast, gym, roof deck and a good room. Front desk staff was very attentive and helpful.
Stayed 1 night in Dec 2023
Response from Yasayra Rivera on Dec 26, 2023
Thank you so much for your feedback! It allows us to improve in areas that need improvement. We are happy you enjoyed your stay!

8/10 Good

M, washington

Stayed 3 nights in Dec 2023
Response from Mercedes Rios on Jan 11, 2024
Thank you so much for your feedback! It means a lot to us. Providing amazing service is our top priority. I am happy you enjoyed your stay with us. We cannot wait to have you stay with us again in the future!

10/10 Excellent

hima, flower mound

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So far going good Yet to see the breakfast tomorrow
Stayed 1 night in Dec 2023
Response from Yasayra Rivera on Dec 26, 2023
Thank you so much for your feedback! It allows us to improve in areas that need improvement. We are happy you enjoyed your stay with us.

8/10 Good

Kamal

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and nice property . Close to main subway lines.
Stayed 3 nights in Dec 2023
Response from Yasayra Rivera on Dec 26, 2023
Thank you so much for your feedback! It allows us to improve in areas that need improvement. We are happy to hear you enjoyed your stay.

10/10 Excellent

Raul

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay
The hotel was very welcoming and friendly. The location was also very close to the city and nearby subway.
Stayed 3 nights in Dec 2023
Response from Yasayra Rivera on Dec 26, 2023
Thank you so much for your feedback! It allows us to improve in areas that need improvement. We are happy you enjoyed your stay!

8/10 Good

Adrian

Stayed 5 nights in Dec 2023
Response from Mercedes Rios on Jan 11, 2024
Thank you so much for your feedback! It means a lot to us. Providing amazing service is our top priority. I am happy you enjoyed your stay with us. We cannot wait to have you stay with us again in the future!

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 2 nights in Dec 2023
Response from Yasayra Rivera on Dec 26, 2023
Thank you so much for your feedback! It allows us to improve in areas that need improvement. We are happy you enjoyed your stay.

10/10 Excellent

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and quiet. The staff were efficient and helpful.
Stayed 3 nights in Dec 2023
Response from Yasayra Rivera on Dec 14, 2023
Nancy,Thank you so much for your feedback! It means a lot to us. We hope to have you back soon!

8/10 Good

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities
All the staff was amazing and helpful. So friendly and inviting. I wish the breakfast area was updated and a little nicer. The room we got was not nice. The bathroom shower was horrible
Response from Yasayra on Feb 15, 2024
Thank you so much for your feedback! We hope to have you back soon!

10/10 Excellent

Dino

Stayed 1 night in Dec 2023
Response from Yasayra on Dec 11, 2023
Thank you so much for your feedback! It means a lot to us. It allows us to work in areas that need improvement. We hope to have you back soon!

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Yasayra on Dec 11, 2023
Thank you so much for your feedback!

2/10 Terrible

Renu

It was good but washroom water was not flowing properly other than that everything was ok
Stayed 1 night in Nov 2023
Response from Yasayra on Dec 11, 2023
Thank you so much for your feedback! It means a lot to us. It allows us to work in areas that need improvement. We hope to have you back soon!

10/10 Excellent

Carly

Stayed 1 night in Nov 2023
Response from Yasayra Rivera on Dec 26, 2023
Thank you so much for your feedback! It allows us to improve in areas that need improvement. We are happy to hear you enjoyed your stay.

8/10 Good

Tabitha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and the staff was friendly.
Stayed 3 nights in Nov 2023
Response from Yasayra on Dec 11, 2023
Thank you so much for your feedback! It means a lot to us. It allows us to work in areas that need improvement. We hope to have you back soon!

10/10 Excellent

Xianzhang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location is very convenient, and the staff are very friendly.
Stayed 6 nights in Nov 2023
Response from Yasayra on Dec 11, 2023
Thank you so much for your feedback! It means a lot to us. It allows us to work in areas that need improvement. We hope to have you back soon!

10/10 Excellent

WILFRIDO

Stayed 7 nights in Nov 2023
Response from Yasayra Rivera on Dec 26, 2023
Thank you so much for your feedback! It allows us to improve in areas that need improvement.

10/10 Excellent

Amy, Golden

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reliably Marriott with great beds, nice decor. Location was really extraordinary - walking distance to everything and extremely convenient to the subway. Highly recommend it. Oh, and check out the penthouse deck!
Stayed 5 nights in Nov 2023
Response from Yasayra on Dec 11, 2023
Thank you so much for your feedback! It means a lot to us. It allows us to work in areas that need improvement. We hope to have you back soon!

10/10 Excellent

Tanya

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff at check in were great.
Stayed 1 night in Nov 2023
Response from Yasayra on Dec 11, 2023
Thank you so much for your feedback! It means a lot to us. It allows us to work in areas that need improvement. We hope to have you back soon!

2/10 Terrible

Brent

Horrible service and no ability or willingness to rectify.
Stayed 4 nights in Nov 2023
Response from Yasayra on Dec 11, 2023
Thank you so much for your feedback! It means a lot to us. It allows us to work in areas that need improvement. We hope to have you back soon!

10/10 Excellent

jenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, kids loved the rooftop deck!
Response from Yasayra R on Dec 11, 2023
Thank you so much for your feedback! It means a lot to us. It allows us to work in areas that need improvement. We hope to have you back soon!

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Front people are friendly. Front desk people are not rude and are very accommodating. They offer good breakfast. If ever we have to go back to NY this is the place i’d like to get back to. Room is small but its expected and its NY duh.
Stayed 3 nights in Nov 2023
Response from Yasayra on Nov 7, 2023
Thank you so much for choosing to stay with us. Your feedback means a lot to us. Allows us to improve in areas that need improvement.

8/10 Good

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Yasayra on Oct 23, 2023
Thank you for your feedback! We hope to have you back soon!

10/10 Excellent

Christiaan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Check-in was easy, service was excellent and room was clean. Breakfast was fine but one of the waffle makers wasn’t functioning correctly and it was too busy to have that handled.
Stayed 1 night in Oct 2023
Response from Yasayra on Oct 19, 2023
Dear Christiaan,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Leroy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Response from Yasayra on Oct 19, 2023
Dear Leroy,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Melwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The overall experience was ok. The room was clean but small. The breakfast could have been better. Its located close to a lot of attractions with a good connecting Metro to other areas.
Stayed 4 nights in Oct 2023
Response from Yasayra on Oct 19, 2023
Dear Melwin,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Hannah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location, next to subway, within walking of many shops and locations. Staff brilliant and friendly. Very clean.
Stayed 5 nights in Sep 2023
Response from Yasayra R on Oct 9, 2023
Hannah,Thank you so much for your feedback! We hope to have you back soon!

8/10 Good

Tracey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe
Stayed 1 night in Sep 2023
Response from Yasayra R on Oct 9, 2023
Thank you for your feedback! We hope to have you back soon!