Ratings based on 1,017 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

lovely small hotel in midtown

Posted Sep 22, 2014
Pros: Small but comfy rooms. Warm atmosphere.
Small but comfortable and sweet rooms. Staff are wonderful and helpful. Many guests were from Ireland.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent central position near GCS

Posted Sep 14, 2014
Pros: Very friendly
Cons: NA
Location: GCS
Two day stay with several projects close to the hotel
4 out of 5
by A verified traveler from 2 hours from NYC

Overall pleasing - but -

Posted Sep 14, 2014
The staff was great, most with lovely Irish accents. I was, however, put off my a $ 15 charge for wifi in the room. Free wifi was available in the lobby, which was helpful -- but not at all the same. I was sure I'd read free wifi was included -- or maybe my eyes hurried over "in the lobby" because I expected it in my room. This was not an inexpensive place, so I guess I expected that sort of amenity. If that doesn't put you off, the location was very good and you might be very happy.
5 out of 5
Recommended
for Couples
by A verified traveler from Newcastle, Staffs

Fantastic hotel

Posted Sep 9, 2014
Pros: Location and all the great staff.
Cons: Free wifi in rooms for all guests would be a real benefit, particularly those travelling from outside the US.
Location: 5 minutes from Grand Central, 10-15 minutes from Times Square, Empire State and easy walking to shopping on 5th avenue etc.
Can't speak highly enough about this hotel, the location is perfect being central but away from the hustle and bustle and noise but with many attractions within easy walking distance. All the staff were first class, from the welcome at check in to the housekeeping staff who do a fantastic job. It is the staff that make any hotel stand out from the crowd and everyone we came into contact with was a credit to this hotel. The rooms are quite spacious and well equipped, (we even had a fridge) well maintained and spotlessly clean. We stayed for 5 nights as part of a wedding anniversary treat and were given free wi-fi access in our rooms and champagne and strawberries on arrival. Our rooms were on the 8th and 9th floors which were lovely and quiet so no problems sleeping. Thanks to the staff member who very kindly checked us in for our evening flight home and even printed out boarding passes, not expected and much appreciated! All in all a fantastic stay, couldn't have wished for more and I wouldn't hesitate to recommend this hotel to anyone. We will certainly be back as we have fallen in love with New York and can't wait to return.
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Perfect Location and Best Hotel Staff!

Posted Sep 6, 2014
Pros: The staff was very friendly and very helpful, the rooms were very clean, and the location was perfect.
Cons: Everything was wonderful.
Location: Location perfect for subway and trains, Chrysler building a block away, can walk to Times Square, excellent restaurants in walking distance.
We had the weekend plan for the US Open and our location was a block from the subway. Perfect! Also, we like to walk when we are in New York and our hotel staff gave us 2 recommendations for restaurants that were incredible, both only 3 blocks away. Also walked to Times Square and to our Broadway Show. They have an incredible patio area perfect for dinner or just drinks. The rooms are small but very clean and comfortable. The room really felt like home for the week we were there. We will definitely staff here again!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 5, 2014
Location: The location is excellent for all the activities I enjoy in New York City. Theatre District , Grand Central Station which is an experience in itself.
Good people who helped clear up a problem and in pleasant surroundings.
5 out of 5
Recommended
for Everyone
by A verified traveler from ct

Great hotel on the East side

Posted Sep 5, 2014
I stayed 2 nights at this hotel close to Grand Central. Everything was great. The room was clean and comfortable. The bed was so comfy! Never got a chance to eat at the restaurant, but I heard it's good. Overall, it was a great stay and I would com here again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Des Moines

Posted Sep 1, 2014
Pros: Service and cleanliness.
Location: Grand Central location makes everything easy to get to.
Staff is welcoming and most responsive to requests.
4 out of 5
Recommended
for Everyone
by A verified traveler

nice, great location

Posted Aug 26, 2014
Pros: location
Cons: mini fridge.microwave in room
Location: great location
attentive staff,great location,comfortable bed.good size bathroom
4 out of 5
Recommended
for Everyone
by A verified traveler from Connecticut

Nice Hotel Close to Grand Central Terminal

Posted Aug 18, 2014
Pros: Location and Wheeltapper Bar
Cons: Need to invest in better beds.
Location: The location is great. Across from Grand Central Terminal. the U.N. is nearby, the 4,5,and 6 subway lines in Grand Central.
I found the Hotel to be a great place. The only bad thing I have to say was the bed was not comfortable. It was too soft and my wife and I had trouble sleeping. We both woke up with severe back pain. The staff was great, the room was very clean and the food at the Wheeltapper was good. A nice Irish Pub to have drinks at night! I came in by train, so it was great just to cross the street and check right in. Plus our favorite steakhouse the Palm was a 5 minute walk from there. I gave room comfort a 1 just because of the bed. The room and everything else was good for comfort. The bed had pillow top, but the mattress lacked support in the middle causing you to sink in deep. If it wasn't for the bed I would return in a heartbeat...Sorry Management.