Ratings based on 999 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Connecticut

Nice Hotel Close to Grand Central Terminal

Posted Aug 18, 2014
Pros: Location and Wheeltapper Bar
Cons: Need to invest in better beds.
Location: The location is great. Across from Grand Central Terminal. the U.N. is nearby, the 4,5,and 6 subway lines in Grand Central.
I found the Hotel to be a great place. The only bad thing I have to say was the bed was not comfortable. It was too soft and my wife and I had trouble sleeping. We both woke up with severe back pain. The staff was great, the room was very clean and the food at the Wheeltapper was good. A nice Irish Pub to have drinks at night! I came in by train, so it was great just to cross the street and check right in. Plus our favorite steakhouse the Palm was a 5 minute walk from there. I gave room comfort a 1 just because of the bed. The room and everything else was good for comfort. The bed had pillow top, but the mattress lacked support in the middle causing you to sink in deep. If it wasn't for the bed I would return in a heartbeat...Sorry Management.
3 out of 5
by A verified traveler

It was okay!

Posted Aug 10, 2014
AC was noisy, staff were not friendly! but other than that the hotel was okay and clean. No breakfast included. 20min walking to Times square.
4 out of 5
Recommended
for Everyone
by A verified traveler from Santo Domingo

Very very Good locations

Posted Aug 10, 2014
Excellent location, you can walk to anywhere. Very cozy. The only complain is that there are not towels hanger in bathroom and to put some toiletries is very difficult, not drawer.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 5, 2014
Warm and friendly staff. Lovely outdoor terrace. Very comfy bed. Room larger than many I've seen in NYC. Very convenient to subway.
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean, Spacious Rooms

Posted Aug 4, 2014
Hotel staff were extremely friendly, helpful and professional. Room was modern, very clean, and spacious.
4 out of 5
Recommended
for Everyone
by A verified traveler

Short city trip

Posted Jul 27, 2014
Hotel is well situated for sight seeing, was clean and everything worked the five days we were there
4 out of 5
Recommended
for Everyone
by A verified traveler from Virginia/DC

Nice hotel/comfortable beds/good restaurant/patio

Posted Jul 19, 2014
Pros: Jennifer Hooker, Accounts Coordinator, was first hotel contact and was most responsive. She offered a personal touch. Thank you, Jennifer.
Cons: Room reserved had slow drain after a shower. Beds were very comfortable.
Location: Rockefeller Center, Saint Patrick's Cathedral, Chrysler Bldg., MoMa, Skyline Tours Orange Bus stop #14. Enjoy the hotel's restaurant.
The bell man, Gabriel, was lovely. Friendly restaurant staff. Front desk were accommodating. After getting into the hotel late, wanted to sleep in the next day...was awaken by cleaning staff at nine a.m. Couldn't get back to sleep! Put a sign on the door! Hotel was close to the Skyline Tour bus stop (orange bus) stop #14...nice! Also, couple of blocks to Grand Central and one short shuttle ride to Times Square! We enjoyed the Fitzpatrick. On this trip, I was traveling with 11 year old niece and hotel was fine for this.
5 out of 5
Recommended
for Everyone
by A verified traveler from ontario, canada

First Choice for first visit

Posted Jul 14, 2014
Beautiful, clean hotel. Top class service from all staff members who were all super friendly and helpful. Great location, walking distance from central station and times square. Food was excellent although drinks in the bar were a bit expensive usually around $30 for 4 drinks. But it is New York! This hotel would be my first Choice for any future visits to the city.
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Great location for business and comfortable.

Posted Jul 9, 2014
Hotel is located ideally for meetings in midtown. Comfortable and staff is very friendless and helpful.
3 out of 5
by A verified traveler

Posted Jul 7, 2014
Check-in was unwelcoming, but check out experience was great. Room was smaller than expected, but it's NYC. Front desk called, we asked for extra towels. They never showed.