Ratings based on 795 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
92% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Boston, MA

Posted Apr 21, 2015
Pros: Great location. Very friendly staff.
Location: Lot's to do and most things are walkable. Tons of restaurants and stores within a few blocks.
Location of this hotel is in the heart of Chelsea. Very convenient. Nice, clean rooms. Very comfortable king sized bed.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Hopkinton, MA

In the middle of everything

Posted Apr 21, 2015
Pretty clean, friendly staff. We were on the 5th floor so it was pretty quiet. The bar was good the food was only ok but then again it was nice to get a bite to eat and a drink and just walk to your room.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Austin,TX

Great place to stay!

Posted Apr 20, 2015
The beds were extremely comfortable, the double bed room was spacious, hotel staff was friendly, overall a great experience!
5 out of 5
Recommended
for Everyone
by A verified traveler

location location location!!!

Posted Apr 20, 2015
Pros: quiet, comfortable beds, clean awesome staff who will do anything to make your stay enjoyable
perfect walk to rock center, union square, theatre district, high line, great local food places,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 19, 2015
No soap in the soap dispenser. Coffee bar had dirty napkins.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Florida

Posted Apr 15, 2015
Pros: Great location
Location: Visit Eataly, walk the Highline, shop in Greenwich Village
The hotel was in a great location....perfect for walking to various areas....Greenwich Village, Eataly, etc.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Jamaica

Posted Apr 14, 2015
It was not what we expected, Four points Soho is much better
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 6, 2015
It was a very convenient location and the staff was very helpful.
2 out of 5
by A verified travelerfrom Canada

Hotel needs to be upgraded.

Posted Apr 6, 2015
Stayed with my family for 6 night and paid more than almost $250 a night, first room we were in had a broken shower, broken door lock in the bathroom. Moved us to another room (1103) and this time water from the sink is not clear, very cloudy in color. I brought it up to management and they keep saying that it clears up but really doesnt while using it. Air condition is very loud that kept us awake all night, as it turns on and off. Again, I told front desk and He just said to turn it off..??? I just finally gave up because I couldn't cancel the reservation anymore, but this is the worst hotel I have stayed in my whole life. We also ordered some wings from their bar/restaurant and wings tasted old, something that's pre-cooked and they fry again, I spoke to the restaurant manager and didn't charge us for the order. If you can avoid this hotel, you will be saving yourself from a lot of frustrations.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

Great Experience

Posted Mar 30, 2015
The hotel staff was extremely welcoming and helpful. This hotel understands customer service and they provided a pleasant stay!