Ratings based on 443 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Greenwich, CT

Classic NY landmark but nothing special

Posted Apr 20, 2015
Pros: Location, location, location. Great restaurant and bar too (Maialino and Rose Bar)
Cons: The rooms are no frills--nothing stands out and the views are nothing special (most of the rooms face the other wing of the hotel/into other rooms).
Location: Borrow a key to the park, grab some pastries and coffee from Maialino, and enjoy the beautiful scenery in Gramercy Park.
I wanted to be overwhelmed with love for the hotel as it's such a classic NY landmark but the staff is so rude and there wasn't anything incredibly special about the rooms, hotel, or experience. It's in the best location and there wasn't anything necessarily wrong with it, but nothing that will "wow" you as some other hotels (Peninsula, Four Seasons, Park Hyatt, etc) do. Nonetheless with the exception of the staff, we had a nice trip and hold nothing against the hotel.
5 out of 5
Recommended
for Couples
by A verified travelerfrom London

Really cool boutique hotel

Posted Apr 17, 2015
Pros: Its uniqueness. And the fact that you can have the keys of the only private park in Manhattan.
Cons: WiFi in the rooms is charged $17 per day per device!! It should be free.
It is a fantastic hotel in midtown, the location is fantastic. The hotel is unique and the art collection displayed is incredible. The lobby and adjacent bar are very cool. It's a shame that the terrace is used only for private events.
3 out of 5
by A verified traveler

sigh

Posted Mar 25, 2015
no coffee in room. mix of rude staff and helpful ones...obviously depending on their personal traits not a consistent training program. not terrible, but not great.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom london

Glamourous room

Posted Mar 16, 2015
It was very comfortable and the queen size room was very well set out for one. Brilliantly designed small bathroom It would have been good to have someone to show me the room - it took me too long to work it all out including the lighting! And I was surprised by the scaffolding outside the window - all these things just needed an explanation
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Atlanta

Location was in good proximity of what we needed.

Posted Feb 24, 2015
Pros: Only 5 star (?) hotel in this area.
Cons: Lots. See above.
Location: Not much unless you need to be close to where you need to be. Union Square Green market is interesting. Close proximity to South Broadway and Villages
Stayed in this hotel many times. Hotel lacks accessible for a hotel guest bar, restaurant or coffee shop facility. Restaurant at the hotel is always jam packed with people from outside of hotel who had preference over hotel guests. You can never get in to dine and will be forced to go and search for a meal somewhere in the neighborhood not rich with great restaurants and not existing coffee shops. This is especially difficult in a bad weather. You confined to average room service menu. Restaurant management is rude and arrogant. The hotel is decorated in bohemian style which can forgive wear on the interior, but still needs renovation. Shower fixtures attached so high that if you are not tall person forget to access it. Bathtub and tile need renovation. Towels need to be according 5 star hotel quality. This room had ultra small closet. Maid service was excellent.
2 out of 5
by A verified travelerfrom London

Stylish hotel

Posted Feb 5, 2015
Cons: wifi
- great crowd - slow service - busy bar - slow internet
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location in Manhattan, beautiful room decor!

Posted Jan 26, 2015
Pros: the staff, the decor, and the location.
Cons: nothing, all great.
Location: Perfect. Close to the good stuff in Union Sq. etc
So great. Perfect place for a time to relax with my wife.
5 out of 5
Recommended
for Families
by Kathrynfrom Wingdale, New York

Spectacular!

Posted Jan 24, 2015 on Hotels.com
A jewel hiding in plain sight in Gramercy Park. Our room was among the most beautiful I have ever stayed in. A great venue to see how New Yorkers who live in Gramercy really live!
4 out of 5
Recommended
for Couples
by A verified traveler

Nice hotel but pricey on the little extras

Posted Jan 23, 2015 on Hotels.com
I thought it was a very nice hotel with an interesting bohemian feel. The common areas were fun as well. My primary issue is that the hotel is already pricey and then in addition they give you nothing but your room. No internet, not even a free bottle of water in the room. Just felt like they should build some of that into the price.
5 out of 5
Recommended
for Business Travelers
by Jamesfrom Washington, DC

One of my favorite hotels in the city

Posted Jan 23, 2015 on Hotels.com
The ideal NYC hotel