Ratings based on 312 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia PA

Great hotel and amazing staff!

Posted Aug 4, 2014
Pros: Everything
Cons: n/a
IT was an absolute pleasure to stay at the hotel, they helped make our engagement a total success. I will be staying there again!
2 out of 5
by A verified traveler

average hotel

Posted Aug 1, 2014
desk staff unhelpful, billing confusing, deposits charged to credit cards yet to see if is reverersed after more than a week
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Mountain View, CA

Favorite hotel in NYC

Posted Jul 31, 2014
Pros: Location. Art. Decor. Restaurant & bar.
Cons: Some of the walls are starting to show some wear and tear. Some little cosmetic touch ups needed but that is all.
Location: Gramercy park (my favorite park in NYC), the staff will walk you there with their key. ABC Kitchen for lunch. Gramercy Tavern for lunch or dinner.
I come to NYC every 4/5 weeks on business. I have stayed at over a dozen places. I personally prefer unique properties over the boring predictability of SPG and the likes (ie. Dear Westin, I am tired of the your little useless green soaps). Love the location in Gramercy which makes me feel slightly more of a local (lived in Manhattan for six years before moving West) than Midtown. Like the decor and art. Love Maiolino's food for business lunches and dinners and the Rose bar for the apres dinner drink. The staff has also been extremely accommodating. Once they allowed me to check in at 7am after an international red eye flight. That made my day. I also love the fact that staff sends you emails that they actually read and reply!
5 out of 5
Recommended
for Everyone
by A verified traveler from Wheatfield, IN

Very trendy hotel in a great location.

Posted Jul 27, 2014
Pros: Fantastic service and great location
Location: Very convenient to Mid-town and SOHO. Many great restaurant choices a walk away.
I love this hotel. Everything from the fantastic service to the location. My room was small but very comfortable and attractively decorated. It is conveniently located for walking to several great restaurants as well as has an excellent restaurant on-site. The bar is a must! Don't miss it for the cocktails and crowd.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Loved this hotel with character!

Posted Jul 16, 2014
Very eclectic hotel, with lots of character. Staff was top notch. Great location. Wished I had time to explore the park.
4 out of 5
Recommended
for Couples
by A verified traveler from new york

Posted Jul 14, 2014
Pros: Loved the key access to Gramercy Park.
Cons: Coffee available in the lobby area before the restaurant opens at 7:30 a.m.
Location: Great location. Beautiful, quiet area especially in summer. close to Union Square and the Saturday farmer's market.
Had Been here before the renovations. Lovely room, nice staff, expensive bar drinks.
4 out of 5
Recommended
for Everyone
by A verified traveler from vancouver canada

Nice boutique hotel

Posted Jul 13, 2014
Pros: Great beds and pillows, breakfast at Maialino, central to great shopping. The hotel is situated in a community so you don't feel like such a tourist.
Cons: Air conditioning needs to be improved. If you are noise sensitive bring ear plugs.
Location: Close to restaurants and smaller shops.
Great breakfast room. High octane bar scene...get there early. Rooms high up facing Lexington are the best. Big thank you to Darren, Joe and Gavin at the front desk. And a shout out to Kurt.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 7, 2014
Awesome Hotel in a great location for a first visit to NYC
3 out of 5
by A verified traveler

Good location but small room

Posted Jul 7, 2014
The hotel located conveniently and in a quiet place. The private garden is nice and add on benefit for the hotel. The service is generally quite good. It's disappointing that the room is so much smaller than other 4*, 5* hotels in NY, the lounge is also small and dull. In nutshell, not particularly impressed by this hotel, very limited choice that the hotel is offering, the price for spa, food, room service is definitely 5* standard!
3 out of 5
by global travelle from m

Too "cool" for me

Posted Jul 1, 2014
If you value "cool" over comfort then this hotel might be for you. The room was small, the bathroom tiny. But quite "cool"and fashionable. But don't expect the newspaper you ordered to make it to your room.