Ratings based on 5,462 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom 東京

とても便利な立地

Posted Mar 1, 2015
部屋も綺麗で何よりグランドセントラル駅に隣接してるので移動に便利です。 また5番街にも徒歩圏内なのでとてもお勧めです。
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Sterling Forest, NY

The hotel & staff were lovely!

Posted Feb 27, 2015
I give high marks to the super efficient friendly staff, the beautiful lobby and hotel location. Beware, the room photos on Expedia's & The Grand Hyatt's website were a massive fib! The room was about 1/4 size shown & the bathroom about 1/8 of the size! The sheets were torn in several places and the feather duvet was lacking comfort & feathers were flying all over our room & clothing.
2 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to Grand Central Station -

Posted Feb 27, 2015
Pros: Location
Cons: Have staff at the front desk be accountable if someone comes to see them about an issue loop back to make sure their issue is resolved.
Location: St Patricks 5th Ave - Madison Ave Sax - Radio City - Bryant Park -
We have stayed at the hotel in the past because we love the location and we like Hyatt hotels. Our room was just fine. We stayed for 2 nights in the hotel. However when we came back to the room the 1st night our room was not cleaned we did not have fresh towels, So I went down stairs to the front desk and spoke to one of the desk attendants, He supposedly called someone and they said housekeeping bring us at least fresh towels. No one ever came or they never called to make sure we were all set. So much for customer service or trying to attract customer loyalty,
5 out of 5
Recommended
for Everyone
by A verified travelerfrom London

Great Location & Service

Posted Feb 24, 2015
Friendly staff, free wifi, clean rooms, excellent location for walking and exploring. Quiet at night. Would highly recommend and stay again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 23, 2015
Overnight stay. Room was large and clean. Staff was very nice
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Worcestershire UK

Big Apple in the cold!

Posted Feb 23, 2015
Pros: See above
Cons: Tea making facility in room ( especially for Brits )
Location: See above
Hotel was really good, next to Grand Central Station, Subway access and the eating choices of the Dining and Food Hall excellent, missed the facility of tea making in the room but coffee makers available. Despite Arctic weather (coldest since 1950 ) we did all the tourist things don't miss the Staten Island ferry which is free, trip round Central Park via Rickshaw, not cheap but memorable. We went up Rockefeller Tower, rather than the Empire State Building and do not miss the 9/11 Memorial Museum so informative and moving! the locals were helpful and friendly. Great City to visit and enjoy.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Omiya

Posted Feb 22, 2015
仕事で郊外に電車で行きましたので、グランドセントラル駅が隣接しており、外に出ないでそのまま駅内に行けるのが、厳寒のニューヨークでは本当に助かりました。コーヒーメーカー、コーヒーはコンプリメンタルなんですが、リクエストして部屋においてもらえます。
4 out of 5
Recommended
for Everyone
by A verified travelerfrom M

観光に便利

Posted Feb 22, 2015
特に地下鉄や鉄道を利用して観光や商用の目的には最適、grandcentral Stに隣接しており、マンハッタン以外にも移動し易く、食事をするにも駅地下には、カフェテリアがあり好きなもの選べますし、周辺には高級なステーキハウスもあります。 ホテル自体は合理的な無駄が無いサービスです。
4 out of 5
Recommended
for Everyone
by A verified travelerfrom new york

Typical nyc type hotel

Posted Feb 21, 2015
Staff was amazing, they took care of my special night, there were mishaps but I won't discuss them because they were taken care of very well.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Motala

Posted Feb 21, 2015
Bra läge till det mesta på Manhattan. Brevid Grand Central station.