Ratings based on 3,578 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from England

New York

Posted Aug 31, 2014
Pros: Everything
Location: Very central and close yo Times Square
We were going to a concert and booked this hotel for its location
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location but would benefit from a pool

Posted Aug 27, 2014
I selected the Grand Hyatt for its central location. The standard of accomodation and range of facilities is very good, though it would benefit from having a pool. Our room wasn't ready on arrival which was an inconvenience.
4 out of 5
Recommended
for Families
by A verified traveler from Manhatten

Great location and helpful staff.

Posted Aug 25, 2014
Pros: Location was great for the types of things we wanted to do.
Location: Close to Empire State Building, Time Square, Shopping, Grand Central Station.
Great location; walking distance to many attractions and easy access to subway for everything else. We didn't spend much time in our room, but it was clean and in good condition. Somewhat small, but typical for NY standards. Hotel staff was great; very friendly and helpful. Concierge provided us with good recommendations and directions. Overall, good place to stay if you want to be in the midst of a lot of activity.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Location

Posted Aug 25, 2014
Really nice hotel, great standard and excellent location for exploring New York.
4 out of 5
Recommended
for Everyone
by A verified traveler

Central location

Posted Aug 25, 2014
Very nice hotel. Location is convenient to sites, transportation. Bathroom too small
2 out of 5
by A verified traveler from Chicago

The hotel rooms are bad.

Posted Aug 23, 2014
Pros: The lobby and common areas of the hotel are really nice.
Cons: Change the lighting control system and bathrooms.
Location: The location of the hotel is terrific.
The room lighting system is terrible. There is a touch panel system that doesn't respond well and the lighting is either all or none of the fixtures. The bathtub did not drain well and the shower curtain was too short letting a lot of water on to the floor. Also there is a shelf above the sink that does not allow you to bend over to the bowl. Its a terrible design.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 22, 2014
Pros: VERY nice..
Cons: Although the self-check in was impersonal it is convenient...I want some BODY to greet me...The actual front desk gets lost...
Location: Next door to Grand Central Terminal...Not close to restuarants..Close to NYC library. 12/15 min walk to Times Square.
Over all very pleasant stay and a good value...I'd definitely come back at the same price...
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful hotel in a perfect location.

Posted Aug 22, 2014
The Grand Hyatt is beautiful. The staff were warm and welcoming. The rooms were clean. The hotel was located in a perfect location - it was close to Times Square, the Empire State Building, UN headquarters, New York Public Library, Rockefeller Plaza, MoMA, 5th Ave, and to Grand Central Terminal which made travelling easy.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to Grand Central and excellent lo

Posted Aug 22, 2014
Pros: Location and lobby
Cons: Please give us free wifi like most of hotels in Asia and Europe. US Hotels are far behind in terms of Wifi facility.
Location: Broadway and food conscourse
I am happy in general except I was a little disappointed that I did not get room with bathtub as promised. Just shower. But I like the facility, room, location and staff.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio, TX

Posted Aug 20, 2014
Pros: Great!
Cons: The breakfast was not as good as the Hyatt located at Chicago or Miami. Average coffee's quality.
Location: Great location, close to all time of transportation, walking distance to Times Square, Rockefeller Center, 5th Avenue...
The best for a short or long trip to NYC. Almost inside Central Station. Transportation to the airport just in front of the Main entrance. Very comfortable. People extremely nice :)