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Airport shuttle was super convenient. However, restaurant closed at 10 even though 20 people walked in at 9:50 - they would only serve drinks. I had to get McDonald’s delivery. I thought they should have kept the restaurant open to accommodate people just checking in.
Everything was fine. But in the morning when we checked out there was a crazy meth head woman screaming in the lobby. I don't understand why they didn't call the cops and have her removed from the property. She was yelling and cursing for more than 30 minutes.
Felt like home away from home with excellent and personalized service. Convenient for overnight or short stay close to the Airport.
Sharon
Stayed 1 night in Mar 2024
Response from Chelsea on Mar 22, 2024
Thank You!
6/10 Okay
Rosalyn
Mar 18, 2024
The Staff could have mentioned about the facilities like the airport shuttle availability.
We paid for uber to go to the airport. We realized later that shuttle to the airport was available
Pkg is terrible, our driver just wanted to stay a few minutes to say goodbye and couldn't. Just dropped and left.
But room was good, convenient, refeshments in lobby helped after long drive. Shuttle service conveneient which is why we chose for early flight.
Shirley
Stayed 1 night in Mar 2024
10/10 Excellent
Kenya
Mar 17, 2024
Liked: Property conditions & facilities
This is a great location, if you want to be close to Airport, it’s only 10 minutes away. Not much of food choice at hotel. Breakfast wasn’t bad, not a lot of good choices. Overall, it was great for my one day stay.
The property needs renovation. The rooms are OK but the lobby is not. Pick-up at JFK airport is confusing. The staff seems that they don't care about you.
It’s ugly but clean. Their so called restaurant is a bar with some limited food options. Noisy and uncomfortable.
Emily
Stayed 1 night in Mar 2024
Response from RD on Mar 10, 2024
We apologize for falling short of your expectations. Your feedback is important to us, and we've taken immediate action to address the issues you've raised. We hope to have the opportunity to make it right on your next visit.
Great stay right near JFK. Comfortable, convenient, and we got a great night’s sleep.
Emily
Stayed 1 night in Mar 2024
Response from RD on Mar 10, 2024
Hi Emily, we appreciate your kind words! It's wonderful to know that our facilities and services met your expectations. We strive to create memorable experiences for our guests, and we're delighted we achieved that for you.
2/10 Terrible
Suresh
Mar 7, 2024
Disliked: Property conditions & facilities
The rooms are so bright at night since the curtains don’t help (only sheer curtains in the middle) to keep the light from the neon sign of the adjacent hotel.
Suresh
Stayed 4 nights in Mar 2024
Response from Brian S. on Mar 8, 2024
Hi Suresh. Thank you very much for your message. We apologise for the confusion. All of the rooms in this hotel include blackout roller shades, which are highly effective at blocking out any light that could disrupt your sleep. We hope to see you again in the future.
It was run down & dirty . Noisy at night in the corridors .
Jane
Stayed 2 nights in Feb 2024
Response from RD on Mar 6, 2024
We apologize for falling short of your expectations. Your feedback is important to us, and we've taken immediate action to address the issues you've raised. We hope to have the opportunity to make it right on your next visit.
Rooms were clean, property was quiet and well kept.
larry
Stayed 1 night in Mar 2024
Response from RD on Mar 6, 2024
Hello Mr.Larry, we appreciate your kind words! It's wonderful to know that our facilities and services met your expectations. We strive to create memorable experiences for our guests, and we're delighted we achieved that for you.
6/10 Okay
Latoya
Traveled with family
Mar 4, 2024
Liked: Staff & service, amenities
The bathroom sink was very small.
Latoya
Stayed 2 nights in Mar 2024
Response from RD on Mar 6, 2024
We apologize for falling short of your expectations. Your feedback is important to us, and we've taken immediate action to address the issues you've raised. We hope to have the opportunity to make it right on your next visit.
I loved the shuttle app. I never knew this was a feature until i called the hotel to ask a question about my reservation and while on hold, the recording promoted their shuttle app for ease of pick up. Its just like Uber, request is live and you can track the shuttle. They also kindly held some packages that came late after my stay and allowed me to pick up 10 days later at no charge. Everything was great.
Samantha
Stayed 1 night in Feb 2024
Response from RD on Mar 6, 2024
Samantha, we appreciate your kind words! It's wonderful to know that our facilities and services met your expectations. We strive to create memorable experiences for our guests, and we're delighted we achieved that for you.