Ratings based on 904 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom Y, Bermuda

Posted Nov 14, 2014
The rooms are too small even for NYC standards. The nightstaff were so rude. I would never return
4 out of 5
Recommended
for Everyone
by A verified travelerfrom West Chester, PA

Perfect for venue

Posted Nov 13, 2014
We took the train to Penn Station to see a game at Madison Square Garden. We were so happy about the proximity of everything because our train was a little late. We were able to get off train, check in, and get back to MSG with time to spare! Check in was quick and service very friendly. Staff was wonderfully pleasant our entire stay. Breakfast was great! Staff saw me struggling with 2 plates to take back to my room and went and got me a tray. So sweet! They also held our bags after we checked out so we could tour the city. Bed was very comfortable. Bathroom seemed a little dingy, but couldn't tell if it was dirty or just needed updating? Rest of the room was very clean and I even walked around in bare feet which normally would gross me out. I will definitely stay here again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Gwynedd, North Wales

Central location

Posted Nov 6, 2014
Pros: The staff. The breakfast.
Cons: Change the rooms to doubles, ours had two double beds so was aimed to sleep four but that would have been very uncomfortable.
Location: Macy's. Empire State. Ideal location
We enjoyed our stay here. Easy check-in,before the stated time. The room was a bit small for three adults, especially with big cases! No room to move about and not enough storage area. Beds and pillows very comfortable. Bathroom good size. Breakfast was really good. Friendly and helpful staff
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Auckland

Great location

Posted Nov 6, 2014
Great location, friendly staff, overall a very enjoyable stay.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NY, NY

Posted Nov 2, 2014
Nice place perfect location but rooms are really small
1 out of 5
by A verified travelerfrom Trinidad

Horrible Hotel but amazing response from Expedia!

Posted Oct 27, 2014
Pros: Nothing, rooms filled with mildew, filthy carpet - run while you can
Cons: Massive pest control, cleaning and rennovation
I have stayed in this hotel over the years and I am very familiar with NYC but haven't been here in some time. Imagine my shock when the room was filled with Mold. The rooms itself was filthy from carpet to sheets and it was a horrific 45 minute check in line even though I filled out their express check in form. Expedia when called that night was amazing. Charlie sorted another hotel for me in the same area and Exepdia covered any rate changes as I have pre-paid. They understood that the room was unacceptable and did everything possible to correct it. Stayed at the Hampton Inn on 31st. Staff was amazing, hotel was clean and bright and all round Expedia made my trip worth while. THANKS!!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NY, NY

Perfect location for our travel needs.

Posted Oct 22, 2014
Friendly, knowledgeable, helpful staff. Check in/out was easy. Great location. Very clean rooms. Highly recommend staying here.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Lower Manhattan, NY

stay in Manhattan, NY.

Posted Oct 21, 2014
Pros: morning breakfast. access to restaurants and entertainment. everything was in walking distance. friendly, courteous staff. clean rooms.
Cons: maybe insulate the windows. did keep getting up due to traffic, emergency vehicles and trash removal
Location: everything was within walking distance or close to public transportation. appeared to be in a safe area.
staff was very friendly, courteous and helpful. rooms very clean. safe.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom new york city

I really liked this hotel

Posted Oct 21, 2014
I just stayed two nights at this hotel and I'm very pleased. It was very clean and pretty comfortable since most hotel rooms in NYC are small. The complimentary breakfast was great and had a good amount of selections. Also the staff was very helpful and nice. The only thing I wished it had was a better view, there was a construction site right next to it so that was pretty a bit of an eye sore but other than that I'm happy with my stay.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles

Posted Oct 21, 2014
Great location, great staffs, great complimentary, and clean nice room. I would definitely recommend everyone!